Indoor pool, a heated pool, sun loungers
Check availability

Reviews of Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Reviews

7.2

Good

Rating 10 - Excellent. 1200 out of 3076 reviews" "
Rating 8 - Good. 647 out of 3076 reviews" "
Rating 6 - Okay. 446 out of 3076 reviews" "
Rating 4 - Poor. 338 out of 3076 reviews" "
Rating 2 - Terrible. 445 out of 3076 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, one convivence was the hotels proximity to that of a local parking garage.
Stayed 3 nights in May 2024

8/10 Good

Angel

Travelled with family
Liked: Staff & service, property conditions & facilities
There is no parking, only valet parking . If you need to step out you have to wait to get your car, they seem not to have enought employees The only thing I like it was the cleaness of the room
Stayed 2 nights in May 2024

2/10 Terrible

VirtoyA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was unfriendly, um helpful, and worst experience.
Stayed 1 night in May 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
Ac was not working
Stayed 1 night in May 2024

6/10 Okay

Anthony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was muggy
Stayed 3 nights in May 2024

6/10 Okay

Lian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All good, except that the AC doesn’t work
Stayed 2 nights in May 2024

10/10 Excellent

Marcel

Liked: Staff & service
The facility seems old and lacking of maintenance. My sink is clogged, too much people/noise, etc. i guess I just came in a bad day
Stayed 1 night in May 2024

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
I asked a question about my room and was told I would get a response once they knew the answer. When I didn't get a response within 12 hours I inquired again and still no answer. Frustrated.
Stayed 2 nights in May 2024

2/10 Terrible

Nicolas

Travelled with family
Disliked: Amenities, property conditions & facilities
Do not recommend!! Nickle and dime you for everything. Also AC doesn’t work so the room was about 80 degrees and the staff said there was nothing they could do about it. The entire building was like this according to other guests I spoke with.
Stayed 2 nights in May 2024

2/10 Terrible

Tyra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i would NOT recommend this property to anybody if you do not have to stay here… DO NOT! the staff have a terrible attitude and people who don’t run NOTHING but the kitchen wanted to make rules for the entire hotel. Yes while the actual property manager came and handled things well his staff was very rude and do not know how to talk to people. no air, diner that was supposed to stay open until 11pm closed early and when guest (myself & others) asked about it the manager on duty in the restaurant was rude and called security when energies were matched.
Stayed 3 nights in May 2024

10/10 Excellent

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air Conditioner didn’t seem to work very well. Otherwise very nice property.
Stayed 3 nights in May 2024

2/10 Terrible

Anthony

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Service was terrible put me in a room that was not vacant parking was a joke no valet there was no ac
Stayed 1 night in May 2024

4/10 Poor

Tamatha

Travelled with family
Liked: Cleanliness, amenities
It's beautiful hotel but no air both of the rooms i had was extremely hot didn't get a new room to next day we had sleep those rooms all night because guest services said couldn't they couldn't do till the next anything day.
Stayed 2 nights in May 2024

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

jocelyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Alvin

Travelled with family
Liked: Cleanliness, property conditions & facilities
If you like clubbing this hotel is for you there’s two clubs right beside it which if you’re on the lower floors I imagine it’s pretty noisy. There were police on property during my stay which made it feel a lot safer than you would think. The parking is valet parking only also the only area the hotel owns; or you could park at other parking spots that are around $15-$20 which are also be shared by the clubs. Then there were a bunch of different fees that make up least another $50 onto your bill.
Stayed 3 nights in May 2024

2/10 Terrible

Richard

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This place is a dump
Stayed 4 nights in May 2024

4/10 Poor

Bee

Travelled with partner
Disliked: Cleanliness
The room we booked did not have a working shower. We were initially told that we could not be moved to another room. There was food from the previous people in the fridge, the floor had not been vacuumed, and my partner touched something white and sticky on the very stained chair. We were eventually moved into a different room. The air conditioning did not work very well. We had difficulty sleeping due to the warmth and mugginess. Several things were broken in the room, including the shower curtain rod, two lamps, the plugs for the sink and tub, and ice bucket. There was no air conditioning in the elevators or hallways. Overall, the hotel did not appear to be well maintained.
Stayed 3 nights in May 2024

8/10 Good

CEREC

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good stay but they definitely need an upgrade to the carpets and Im glad we didn't rent a car it wasn't worth it but it gets so crowded at night but otherwise friendly staff and clean
Stayed 3 nights in May 2024

2/10 Terrible

Travis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were there the A/C was not working on the property and they failed to let us know at check in. We asked for a box fan several times to try and get it a little cooler in the room and they never did bring us one after saying multiple times that they would. The valet was terrible for how much you pay for it along with it being the only option for parking. 45 a day is not cheap and for it to be the only option is terrible. I waited almost an hour for my car one time and I only got my car because I had to say something to the valet guys. All in all it was a terrible experience the staff here are not helpful and genuinely don’t seem like they want to help you at all. I will not be going back here and I don’t recommend anyone else to stay here either.
Stayed 2 nights in May 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024

2/10 Terrible

Breanna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Julia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is Amazing
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 26, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

2/10 Terrible

DeAndre

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The AC in my room didn’t work and put a fan in my room but I paid $200 for a night .they wouldn’t transfer me or give me a credit.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 26, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 Excellent

Airam

No parking, only valet parking available. Area around the hotel is high traffic zone. Extremely unsafe.
Stayed 3 nights in Apr 2024
Response from Darryl Filmore Jr. on May 26, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Good

Jennifer

Nice people. Nice room. Just stayed hot in the room.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 26, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Terrible

Holly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room had wet carpets, smelled like mold, never got cold and had roaches. Second room was dirty when we opened the door but was marked as clean. Third room was the 'best' they claimed to have to offer, and the air conditioning in the bedroom was broken. They lied and said someone would go to fix it and never did. They never answer the front desk phone and tell you they will not authorize you a refund with expedia if you booked with expedia. I was truly not expecting much and they STILL were even worse than I thought, do NOT trust if they try to play nice with you after the fact. Pay the extra money per night to stay literally anywhere else, trust me.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay in the heart of the city. Was able to walk where I needed.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Excellent

Sakshi

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 26, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Joseph

Acceptable, not great
Stayed 1 night in May 2024
Response from Darryl on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 Excellent

Shernard

Travelled with family
Liked: Amenities
Always excellent service and clean rooms
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient and close to where I was going. I love the balcony and courtyard. The hallway didn’t have a fresh scent, the middle elevator was a little shaky during my entire stay. You get a coupon for $10.00 off your meal or drink, that was very nice, I brought Starbucks.
Stayed 2 nights in May 2024
Response from Darryl on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Earl

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So, trying to stay as neutral as possible: 1. I needed laundry done by the hotel. Their form said in by 9am, back after 6pm. I had my shirts to them by 8:45am, and they were not back that night. When I asked the next morning, their excuse was "they got the laundry in late." Well, *I* didn't get the laundry in late. They also had no idea when it was coming back. My shirts still weren't returned by 9:30 am the next morning when I had to leave for my conference. Thankfully I had one dress shirt that passed the sniff test. It's annoying enough that they completely blew their timeline, but they also couldn't answer when it would be back. 2 - the alarm clock in my room was broken. The top knob you use to turn the alarm on/off was broken off and missing. I didn't bother complaining because you can glance at it and see that it's broken, so if they cared, it would have been fixed. 3 - The shower didn't drain, and the body wash was empty after day 1. I'm a sub 5 minute shower person, particularly when getting up in a time zone 3 hours earlier than mine, so I was taking fast showers. The water was still over my feet by the end of my shower. I think I will not be returning. If the location works for you, the hotel bit was fine, but for $200 a night all in, I'd like laundry done on the timeline they agree to; if it is going be late, clear communication; a maintained alarm clock; and a maintained shower.
Stayed 3 nights in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Terrible

Robert

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service
Stayed 1 night in Apr 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 2 nights in Apr 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 Poor

Estela, Spring

Disliked: Cleanliness, property conditions & facilities
Old and noisy
Stayed 4 nights in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Good

Ray

Liked: Cleanliness, staff & service
The carpet smells really bad , dont notice till u lay down in bed and it burns my eyes . Please get new pad and carpet. Thanks
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Chantell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
N/A
Stayed 3 nights in May 2024
Response from Darryl Filmore Jr. on May 25, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Terrible

Virginia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am still waiting on the deposit back. The hotel was very unhelpful that do have the information and said it should come back it’s been 14 days… When I arrived pillows were on the couch. Still, there was no bags in the trash bag area. The towels had red red stains on them. It was only a short stay so I figured why not worst hotel experience ever.
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Laurent

Travelled with partner
Liked: Staff & service, amenities
Average stay. Our Bathroom was small. Electrical outlets were minimal. Restaurant Decor outdate. Average food. Drinks were decent.
Stayed 3 nights in May 2024
Response from Michelle on May 20, 2024
Hello Laurent, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not a ten out of ten. We would like to have the opportunity to prove to you that we could make your next stay better.

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Good

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed on Mondays.
Stayed 1 night in May 2024
Response from Michelle on May 20, 2024
Hello Alexis, thank you for staying at the Courtland Grand Hotel. We truly appreciate you and we hope you come back and visit us again!!

6/10 Okay

Patrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated facility, I’m sure it was nice 10-20 years ago. They try and get you with a $45 valet car service but there is $18 parking garage across the street, DO NOT VALET. Breakfast is the typical nasty hotel buffet.
Stayed 2 nights in May 2024
Response from Michelle on May 20, 2024
Hello Patrick, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Mayra

Liked: Staff & service
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great sized and clean. The pool area makes one forget that they are in a city. So many attractions within walking distance.
Stayed 2 nights in May 2024
Response from Michelle on May 20, 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Stephania

Liked: Cleanliness, staff & service
It was nice and clean just a little outdated.
Stayed 1 night in May 2024
Response from Michelle on May 20, 2024
Hello Stephania, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Darryl Filmore Jr. on May 22, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Jeffrey

Liked: Cleanliness
Although check in says 3:00, we were informed it is actually 4:00. Someone needs to clarify that. I truly don’t know if my original room ever became ready, because after an hour and half of waiting it still was not. My first encounter with a girl at the front desk did not go well. She wasn’t friendly and very rude.However another attendant was very kind and went out of her way to “find” me a room that was available since my original reservation was not ready. I will say, I did find the manager and he was kind and tried to make it right upon my suggestion. Overall, the place is completely unorganized on their checkin. If you need your room promptly, I suggest staying somewhere else.
Stayed 1 night in May 2024
Response from Michelle on May 20, 2024
Hello Jeffrey and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.