Exterior

Reviews of Holiday Inn Express And Suites Astoria, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our first choice to stay at when we are in Astoria
Stayed 2 nights in May 2024

6/10 Okay

C

Travelled with family
Liked: Amenities
There were ants in our room. The hot tub wasn’t working. The lady at the front desk wasn’t helpful and didn’t apologize for our situation with the ants. We bought Krispy cream donuts and the ants were all over it the next morning.
Stayed 1 night in Apr 2024
Response from Jack on May 4, 2024
Thank you for your feedback. It helps us improve the guest experience at the hotel. It is definitely ant season here in Astoria, and we are currently working to remedy that issue. We are sorry to hear that the staff at the front desk was not helpful. We take our guest experience seriously and we will take steps to ensure that our front desk agents are more helpful.

10/10 Excellent

Gary

Stayed 2 nights in Mar 2024
Response from Jack on May 4, 2024
We are pleased to hear that you had a great stay at our hotel. We look forward to seeing you again next time you are in town!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoy the occasional weekend getaway down to the Oregon coast. We regularly stay here when we do. We’ve always managed to get a room with a river view. The staff is friendly, helpful and accommodating. The rooms are always clean, with luxurious bedding and soft, fresh towels. We’re already looking forward to our next stay here!!
Stayed 1 night in Apr 2024
Response from Sam on Apr 8, 2024
We are glad you enjoyed your stay with us at the Holiday Inn in Astoria, looking forward to seeing you again

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in Apr 2024
Response from Sam on Apr 8, 2024
We are glad you enjoyed your stay with us at the Holiday Inn in Astoria, looking forward to seeing you again

8/10 Good

Karyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Beautiful location right on the river and under the big bridge. It was easy to walk right out the door and onto the boardwalk. We had a nice room with a great view and a fireplace. The layout of the suite was really unique in that it almost felt like an apartment. The bedroom and the living room, although not enclosed, felt like they were two very separate rooms because the bathroom and the coffee station and fridge were in between. This was very nice when I was up early in the morning and did not want to disturb my husband. I loved the fact that there were three sets of double hooks in the bathroom to hang towels and toiletry bags from, which is almost always lacking in hotel rooms. My only complaint was that the hot tub was out of order due to "repairs," which is one of the reasons I booked the hotel. It seems that since the pandemic there have been a lot of hot tubs empty and under repair, and three years seems to be a lot of time to fix them. Anyone else notice this?
Stayed 1 night in Mar 2024
Response from Jack on Apr 4, 2024
We are glad to hear that you had such a wonderful stay at our hotel! Come back and check us out after our renovation is complete in June. We are making several updates to the building and decor. Thanks again!

10/10 Excellent

Jessica, Vancouver

Stayed 1 night in Mar 2024
Response from Sam on Apr 4, 2024
We are happy to hear you had a great stay with is. When you are in the area again you should give us a call, renovation will be completed by the end of June. Thank you

10/10 Excellent

Xyzia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super happy with our view to the river !
Stayed 2 nights in Mar 2024
Response from Jack on Apr 4, 2024
Thank you for staying with us! That river view is amazing. We look forward to seeing you again next time you are in town!

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. We’ll be back!
Stayed 1 night in Mar 2024
Response from Jack on Apr 4, 2024
We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again next time you are in town.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet with beautiful views of the river and surrounding area. Staff was extremely accomodating.
Stayed 13 nights in Feb 2024
Response from Jack on Apr 4, 2024
Thank you for your positive feedback! We have such a nice location to take advantage of the beautiful views here and it appears that you were able to enjoy them. We would love to have you as a guest again anytime!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jack on Apr 4, 2024
Thank you for your feedback. It appears that you had a nice stay with us, and we look forward to seeing you next time you are in Astoria!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were spacious and very clean. The views on the river side were amazing. Also,the breakfast buffet was delicious and hot. We definitely will be going back.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Hi Robert. It was a pleasure having you with us while you were in Astoria. Can't wait to have you back soon. Safe travels!

8/10 Good

Melanie, Albany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the river near restaurants and the beds were comfortable. Complimentary breakfast included. The eggs aren’t great but I was impressed at offerings for folks with dietary restrictions like oatmilk, sugar-free syrup, gluten-free toast. I wish there was more fresh fruit and nicer protein options, but overall is above average for a free breakfast. We will stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Melanie, thank you so much for taking the time to let us know how your stay was. It was a pleasure having you with us and looking forward to seeing you again. Safe travels!

10/10 Excellent

Howard

Stayed 2 nights in Feb 2024
Response from Jack on Apr 4, 2024
We are so glad to hear that you had a positive experience staying with us here in Astoria! We look forward to your next visit. We are doing some updates to the hotel and will have updated decor in the lobby and rooms. We hope to see you again soon!

8/10 Good

THERESA

Liked: Cleanliness, staff & service
Has a great location and the water views are wonderful. The room was clean, but a little run down. Could use some updating.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Theresa, thank you very much for your review and feedback. I appreciate you taking the time to let us know about your most recent experience with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Robert, I'm so glad to see you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and staff was very friendly and accommodating. Will definitely stay here again!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Charles, I'm so excited to see that you enjoyed your stay with us! Thank you for choosing us while you're in the Astoria area!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated rooms. Easy parking. Nice cooked breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Michael, So glad to see you enjoyed your most recent stay with us. We look forward to seeing you again soon. Safe travels!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Will definitely be coming back.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Steve, Thank you for staying with us! It was great to see you!

4/10 Poor

Alysha

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Alysha, thank you for letting us know about your stay. I will share your feedback with our team during our next all employee meeting.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Amy - GM on Jan 18, 2024
Thank you for your review. We are glad you enjoyed your stay with us! We look forward to your next stay.

8/10 Good

Merton James

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not very good and they checked us out when we still had not checked out and sent our bags down to front desk. The cleaning guy was very rude to me.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 14, 2024
Thank you for taking the time to tell me about your experience while staying with us. I will share your feedback with my team right away.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 14, 2024
Dear Felix, It looks like you enjoyed your stay with us. It was great having you here! Safe travels and hope to see you again soon!

8/10 Good

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
adjacent to bridge
Stayed 1 night in Dec 2023
Response from General Manager on Feb 14, 2024
Dear Alireza, thank you for the review. We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see the option of re-using towels for stays up to 7 days. All staff were friendly. I will stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. So friendly and helpful. Such a nice hot tub! Warm and quiet!!
Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to happy this time.
We have stayed at this hotel a few times before. This is the first time we had any issues. We were on the 2nd floor at the end of the hall, the people upstairs were so loud and were noisy way after 10:00 Tje noise started again at 5:15. Brought it the front desk’s attention. No one got any sleep that night.
Stayed 1 night in Nov 2023

10/10 Excellent

Desirea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and very quiet.. My family and I really enjoyed our room.
Stayed 2 nights in Nov 2023

8/10 Good

Jody

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel in the middle of town within walking distance to most entertainment and dining. I really appreciated the waterfront upgrade room.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
A lot of things is broken or out of order
Stayed 1 night in Oct 2023

8/10 Good

Schatz

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Leanne, Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to watch the river traffic…!
Stayed 1 night in Oct 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view out our window of bridge were great.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Seems to be well managed. Peter at the front desk was professional and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Loren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Renee

Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Gregory

Travelled with partner
Disliked: Staff & service, amenities
Terrible breakfasts probably better not to bother offering it. Pool is tiny and looked less than inviting, it was closed anyway when we stayed. Only there 2nights but there was no housekeeping in the room-surely part the reason for going to a hotel rather than selfcatering. Expensive for what it offered though the room was spacious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

William, Nampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, scenic views, the trolly comes right by the hotel, and a walking path the whole length of the city!
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Columbia River and the Astoria-Megler bridge
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every staff member I interacted with was friendly and welcoming. The property was nicely maintained, and there was a general feeling of care and attention to details. The riverfront room I was given had an outstanding view. I really enjoyed my stay and would love to return again.
Stayed 1 night in Aug 2023

10/10 Excellent

ElJay

Stayed 1 night in Aug 2023

10/10 Excellent

ERIN

Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice river front property. A little noisy with bridge traffic.
Stayed 1 night in Aug 2023

6/10 Okay

Brian

Stayed 1 night in Aug 2023