All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 198 out of 341 reviews" "
10 - Excellent
198
Rating 8 - Good. 85 out of 341 reviews" "
8 - Good
85
Rating 6 - Okay. 31 out of 341 reviews" "
6 - Okay
31
Rating 4 - Poor. 16 out of 341 reviews" "
4 - Poor
16
Rating 2 - Terrible. 11 out of 341 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Mohammed
Travelled with family, Travelled with family and small children, Travelled with partner
Convenient location near city centre and train station with a shopping outlet within walking distance.
Mohammed
Stayed 1 night in May 2024
Response from AK on May 27, 2024
Dear Mohammed,Thank you for your feedback! We're delighted to hear that you appreciated our convenient location near the city centre and train station. It's great to know that you found the nearby shopping outlet within walking distance to be an added benefit. We look forward to welcoming you back soon!Kind regards,Arshad Khan
Beautiful place, amazing service and delicious breakfast
Euglent
Stayed 1 night in May 2024
Response from AK on May 21, 2024
Dear Euglent,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.Kind Regards,Arshad KhanGeneral Manager
The hotel is in easy walking distance of the intl station and the shopping outlet.
We received a warm welcome, and check in was easy. Our room was quiet and very cleam, cosy beds and lovely waterfall shower.
kim
Stayed 1 night in May 2024
Response from AK on May 6, 2024
Dear Kim,Thank you for your rating and review, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
Andrew
Apr 21, 2024
Liked: Cleanliness, staff & service
Very nice hotel clean . Breakfast was excellent. Pillows were very soft and mattress was very hard.
Andrew
Stayed 1 night in Apr 2024
Response from AK on Apr 22, 2024
Dear Andrew,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
8/10 Good
James
Apr 19, 2024
James
Stayed 1 night in Apr 2024
Response from AK on May 15, 2024
Dear James,Thank you for your ratings, we look forward to welcome you in near future.Kind regards,Arshad Khan
6/10 Okay
Wing Yan
Apr 2, 2024
Disliked: Property conditions & facilities
Nice budget hotel in Kent with basic supplies and facilities. Parking is not included in the room fee, cost £12 per night. Fair breakfast buffet options.
Wing Yan
Stayed 1 night in Apr 2024
Response from Waseem Saiyed on Apr 3, 2024
Dear Wing, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us, we are delighted that you had a wonderful experience at The Best Address. Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem Saiyed Deputy General Manager
The property was in a fabulous location, easy parking, comfortable rooms, lovely breakfast… we would very much recommend a visit to the brewery opposite the hotel, and sample some of there beers & food 👍👍👍
Chris
Stayed 1 night in Mar 2024
Response from Waseem Saiyed on Mar 19, 2024
Dear Chris, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager
3 of us booked a room to stay in so we could attend a wedding reception nearby. Easy access via the station, surprisingly quiet rooms given location and all beautifully clean and well thought out. Really helpful staff and we had a fabulous breakfast before setting off back home.
More than likely to return again :)
Susan
Stayed 1 night in Feb 2024
Response from Waseem Saiyed on Mar 19, 2024
Dear Susan,Thank you for sparing your valuable time to share such a kind review on your experience with us.At Hampton by Hilton we create environments and experiences that foster togetherness and leave our guests feeling nurtured and with a deep sense that “all is well.”We are delighted to know that you had a amazing stay at our hotel, your positive feedback towards our hotel and team members this will act as source of inspiration for us.We are proud to have an ambassador in you and look forward to welcoming you back. Best Regards, Waseem Saiyed Deputy General Manager
Amazing experience from the minute we arrived to the time we left. Would highly recommend
Verified traveller
Stayed 1 night in Feb 2024
Response from Waseem Saiyed on Mar 19, 2024
Dear Guest, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us, we are delighted that you had a wonderful experience at The Best Address. Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem Saiyed Deputy General Manager
Dear Gail,Thank you so much for taking your time to rate and review your stay with us. We are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Mr Denton,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.I am investigating your complaint and will try to come back to your email in 2 working days.Kind Regards,Arshad Khan
6/10 Okay
Giverny
Jan 28, 2024
Disliked: Staff & service
Giverny
Stayed 1 night in Jan 2024
Response from AK on Jan 30, 2024
Dear Giverny,Many thanks for your rating and review, please let us know how e can make your stay more comfortable on a future visit.We look forward to hear back from you.Kind regards,Arshad
6/10 Okay
Lee
Business traveller
Jan 25, 2024
Liked: Cleanliness, staff & service
the walls are so thin you can hear everything from the rooms on either side - not ideal for families on a friday night
Lee
Stayed 1 night in Jan 2024
Response from AK on Jan 25, 2024
Dear LeeMany thanks for your rating and review, we are sorry to hear you found our walls to be thin, our rooms are made from pre made pods which are quite a good resistant to sound as even though we are located on main road, we do not have sound complaints. we hope to welcome you again in near future.Kind regards,Arshad
6/10 Okay
Ian
Travelled with family
Jan 20, 2024
Liked: Cleanliness
Did the job but functional - not great
Beds not very comfortable, particularly the sofa bed for the 3 person. Charged twice for room between Hotels.com and the hotel. It was resolved but hard work. It’s a hotel to stay in for work or a connection point for an early Eurotunnel, as we did.
Other surprise was an extra £12 for overnight parking. I think that’s excessive?
Ian
Stayed 1 night in Jan 2024
Response from DGM on Jan 21, 2024
Dear Ian, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us. We have shared your feedback with the appropriate hotel team to ensure the necessary measures have been put in place regarding our services. We also want to bring it your notice that our bed and mattress is a Hilton International approved and you will find similar quality in all Hampton hotels we do understand that it didn't meet your expectations as bed preference varies from person to person, We charge car parking as a separate charge because we have limited parking on site and we request all our guest to pre book it. Due to limited number of car park spaces this supplement is not added to the room rate and charged separately only to the guest who wish to use it.Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem SaiyedDeputy General Manager
Dear Matthew,Thank you for taking the time to give us a rating.Unfortunately it seems that we did not quite manage to wow you on this occasion.We are sorry and we hope that you will give us another chance to change your mind about us.Thank you,Kind regardsBertrandNight Manager
10/10 Excellent
Tasneem
Jan 6, 2024
Tasneem
Stayed 1 night in Jan 2024
Response from Bertrand Sourdat on Jan 17, 2024
Dear Tasneem,Thank you for taking time to give us a rating.We are delighted to see that you have fully enjoyed your stay with us.We sincerely hope to welcome you again soon.Thank you,Kind regards,BertrandNight Manager
Dear Robert,Thank you for your ratings, we are glad to see everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad
8/10 Good
Wayne
Dec 2, 2023
Wayne
Stayed 1 night in Nov 2023
Response from Ak on Dec 11, 2023
Dear Wayne,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
Richard
Nov 30, 2023
Richard
Stayed 1 night in Nov 2023
Response from AK on Feb 19, 2024
Dear Richard,Thank you for taking your time to rate your stay with us, we are glad to see high ratings and we hope to welcome you again soon in near future.Kind regards,Arshad Kahn
Dear Guest, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager
4/10 Poor
Tiffany
Nov 5, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
At first glance this hotel is spotless and modern and the staff are all so friendly, we thought we'd found a gem. It took us a while to find the parking as no directions on booking confirmation or website - off George Street. Sadly it was the worst night sleep we'd had in a long time. The pillows were nice but the matress was rock hard and they put a king size duvet inside a queen size duvet cover, on a queen size bed. The room had such a clinical smell you could taste it and the windows didn't open, nor did the extractor in the bathroom work. The breakfast was poor quality and we're glad we didn't pay extra for it. The staff in the morning smothered people a little bit too which was offputting. Sadly wouldn't return.
Tiffany
Stayed 1 night in Nov 2023
Response from Team Hampton on Nov 5, 2023
Thank you for choosing to stay with us and for sharing your experience. We do appreciate your comments and we will take your feedback on board. We are certain that this will help us to improve the quality of facilities and services that we offer to our guests, however as a Hampton we are a limited-service hotel in which food and beds are standard for Hamptons,Kind Regards
8/10 Good
Sharon
Nov 2, 2023
Sharon
Stayed 1 night in Nov 2023
Response from AK on Nov 3, 2023
Dear Sharon,Thank you for taking your time to rate your stay with us, We are glad to see good scores and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Richard,Thank you for your ratings, we are glad to see your high scores and we hope to welcome you again soon.Kind regards,Arshad Khan
10/10 Excellent
Temilade
Oct 29, 2023
Temilade
Stayed 1 night in Oct 2023
Response from AK on Oct 30, 2023
Dear Temilade,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Arshad
10/10 Excellent
Peter
Oct 28, 2023
Peter
Stayed 1 night in Oct 2023
Response from AK on Nov 20, 2023
Dear Peter,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
4/10 Poor
Danny
Oct 28, 2023
Danny
Stayed 1 night in Oct 2023
Response from Ak on Oct 30, 2023
Dear Danny,Thank you for your ratings, we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Meshaal,Thank you for your review and ratings, we are glad to see you found our location to be perfect for your visit. we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Babatunde,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad
10/10 Excellent
Fernando
Sep 29, 2023
Fernando
Stayed 1 night in Sep 2023
Response from AK on Oct 2, 2023
Dear Fernando,Thank you for your ratings, we are glad to see your high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Michael,Thank you for your ratings, it is very much appreciated by the team and I, We look forward to welcome you again in near future.Kind regards,Arshad Khan
The hotel staff were friendly and willing to help. The facilities were clean and modern. The room was a good size. We enjoyed our stay and would return.
Cherelle
Stayed 1 night in Sep 2023
Response from AK on Sep 18, 2023
Dear Cherelle,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad
6/10 Okay
Jason
Sep 14, 2023
Jason
Stayed 1 night in Sep 2023
Response from AK on Sep 18, 2023
Dear Jason,Thank you for rating your stay with us, I am sorry to read low ratings and we were unable to meet your expectations. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Arshad Khan
We really enjoyed our stay here. Beds were very comfortable, room was spacious and clean.
Breakfast was varied and very good quality.
Sara
Stayed 2 nights in Sep 2023
Response from AK on Sep 11, 2023
Dear Sara,Thank you fo ryour review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
8/10 Good
Khalid
Sep 6, 2023
Khalid
Stayed 2 nights in Jan 2023
Response from AK on Oct 2, 2023
Dear Khalid,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan
Dear Guest,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
The room was very nice and comfortable. Bathroom was nice but would like to have toilet brush to clean front of bowl when necessary.
The included breakfast was very good with lots of options and staff very friendly and helpful.
It is very close to the train station and Outlet Centre. I would stay here again
Claire
Stayed 1 night in Sep 2023
Response from Ak on Sep 4, 2023
Dear Claire,Thank you for your wonderful review, it is very much appreciated by the team and I, We hope to welcome you again soon.Kind regards,Arshad Khan
10/10 Excellent
fabrice
Aug 25, 2023
fabrice
Stayed 1 night in Aug 2023
Response from AK on Sep 1, 2023
Dear Fabrice,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
6/10 Okay
graham
Aug 25, 2023
graham
Stayed 1 night in Jul 2023
Response from AK on Sep 1, 2023
Dear Graham,Thank you for your ratings, we are sorry to see low ratings if you could have shared with us some feedback would have been great. we hope to welcome you again.kind regards,Arshad Khan
Needed to stay in Ashford for a walking holiday. Good location for the trains and central location.
Tim
Stayed 1 night in Aug 2023
Response from Waseem Saiyed on Aug 18, 2023
Dear Tim, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager
A clean efficient and convenient hotel near the outlet and restaurants
Alex Davw
Stayed 4 nights in Aug 2023
Response from Waseem Saiyed on Aug 18, 2023
Dear Alex, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager
Hotel was perfect and the food was excellent did have one cup in my room I had to change as was dirty , one night room was quite warm , but we defiantly enjoyed our stay , staff were friendly and helpful
Petra
Stayed 2 nights in Aug 2023
Response from Ak on Aug 10, 2023
Dear Petra,Many thanks for your review and rating, we are glad to hear all was fine with your stay except a dirty cup, we will share this with our housekeeping team to look in to it & retrain team. We hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
ALAN
Aug 7, 2023
ALAN
Stayed 1 night in Aug 2023
Response from AK on Sep 1, 2023
Dear Alan,Many thanks for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan
10/10 Excellent
Lee
Jul 28, 2023
Lee
Stayed 1 night in Jul 2023
Response from Waseem Saiyed on Aug 18, 2023
Hello Lee, Thank you for taking the time to share your experience. We are very happy that you enjoyed the location, however we do apologize for the noise that you faced. It is in our hearts to ensure a stellar experience for our guests; however, we understand we dropped the ball during your stay. I will be sure to have a look further into this to see how we can alleviate this issue moving forward. We would love to see you again and ensure a flawless stay for your next visit. Wishing you a great day ahead, Best Regards, Waseem Saiyed Deputy General Manager
Excellent. Great service. Lovely rooms although beds a little low.
Paul
Stayed 2 nights in Jul 2023
Response from AK on Jul 12, 2023
Dear Paul,Thank you for your wonderful review and ratings, we are glad to hear you have enjoyed your stay with us and we look forward to welcome you again.Kind regards,Arshad Khan
Arrival was great the desk clerk was very friendly and professional! Breakfast for me was 9/10 a lot of choice and room was decent. The only issue I had was that I had to ask 3 times for the body wash to be refilled but I was compensated by giving complimentary late check out
Gene
Stayed 2 nights in Jul 2023
Response from AK on Jul 12, 2023
Dear Gene,Thank you for your kind words, we are glad to hear all was good with your stay. We will speak to our housekeeping team in relations to top up on bathroom amenities. We hope to welcome you again in near future.Kind regards,Arshad Khan
Great hotel. Clean, modern, well equipped. Excellent breakfast and friendly professional staff.
Niamh
Stayed 1 night in Jul 2023
Response from AK on Jul 11, 2023
Dear,Many thanks for your wonderful review and rating, it is very much appreciated by the team and I. We look forward to welcome you again in near future.Kind regards,Arshad Khan