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Reviews of Clarion Inn Biltmore Village

2.5 out of 5
Clarion Inn Biltmore Village
234 Hendersonville Rd, Asheville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 788 out of 1509 reviews" "
Rating 8 - Good. 430 out of 1509 reviews" "
Rating 6 - Okay. 166 out of 1509 reviews" "
Rating 4 - Poor. 69 out of 1509 reviews" "
Rating 2 - Terrible. 56 out of 1509 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

GERHARD, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

irene

Travelled with partner
Liked: Cleanliness, staff & service
Overall the stay was good, only a bit loud facing the busy road.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 10, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly service. Difficult to see clearly when pulling out of driveway
Stayed 2 nights in May 2024
Response from Rosanna on May 8, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

8/10 Good

Russell

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice & clean. Getting around in the parking area was not convenient to drive around to park. Also, the Clarion signage could be better. GPS located hotel or we would have never seen it tucked behind bushes & trees.
Stayed 1 night in Apr 2024
Response from Rosanna on May 6, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent for the price. Our room was very clean. Because we were in the back of the building, it was also quiet. To get to breakfast area, we did need to go outside and down a flight of stairs. However, the coffee was very good.
Stayed 1 night in May 2024
Response from Rosanna on May 6, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rosanna on May 6, 2024
Thank you for staying with us and leaving a rating. We hope to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a 5 star hotel. But a solid 4-star motel. Good value in a town that overcharges for lodging. I Appreciated the variety of food available at the continental breakfast. Parking lot is tight - not only in terms and hairpin turns to get out - but they ran out of spaces the second night I was there. (Classic car conventioneers took 2 spaces for their antique roadsters). Room facing the street was a touch noisy, but the AC fan drowned it out
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 29, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for only one night to visit the Biltmore estate. Was just a short drive to the Biltmore and the hotel was clean. Staff very nice good breakfast. Some previous reviews complained about the road noice, we brought a small fan for white noise and asked for a room in the back. No issues at all! Would definitely stay here again. The turn in can be a little tricky, look for Texas Roadhouse sign and turn in there, hotel is right behind the restaurant.
Stayed 1 night in Apr 2024
Response from Rosanna on Apr 30, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted warmly. The room was comfortable and well appointed. Driving up and down the access road was a little tricky due to the steepness of the road. All in all we had a good stay and would stay here again.
Stayed 2 nights in Apr 2024
Response from Rosanna on Apr 23, 2024
Thank you Lynn for staying with us and leaving a review. We look forward to seeing you again.

10/10 Excellent

Archie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient to the builtmore
Stayed 2 nights in Jan 2024
Response from Rosanna on Apr 22, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient. The staff are very friendly. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Rosanna on Apr 22, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
A lower end motel on a busy noisy highway.
Stayed 2 nights in Apr 2024
Response from Tammy Smith on Apr 21, 2024
We appreciate you staying with us and your feedback. We will use your feedback to continue to improve.

10/10 Excellent

Ray

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Rosanna on Apr 22, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steak house next door was nice and walk-able.
Stayed 2 nights in Apr 2024
Response from Rosanna on Apr 15, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean, staff is great. Access to hotel is a bit tricky and the road noise is above normal
Stayed 1 night in Apr 2024
Response from Tammy Smith on Apr 21, 2024
Thank you for staying with us and your feedback. We will use your feedback to continue to improve.

8/10 Good

Marcella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was as friendly
Stayed 2 nights in Apr 2024
Response from Rosanna on Apr 15, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Viacheslav

Stayed 2 nights in Apr 2024
Response from Rosanna on Apr 12, 2024
Thank you for staying with us and leaving a rating. We hope to see you again.

10/10 Excellent

Frank

Travelled with family, Travelled with group
The manager on site Chris was accommodating and fantastic.
Stayed 1 night in Apr 2024
Response from Rosanna on Apr 11, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, spacious room, great breakfast.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Irving

Stayed 1 night in Apr 2024
Response from Rosanna on Apr 29, 2024
Thank you for staying with us and leaving a rating. Hope to see you again.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Love that Texas Roadhouse is next door. Our room was a bit noisy but we still enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was clean
Stayed 2 nights in Apr 2024
Response from Rosanna on Apr 5, 2024
Thank you Jason for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Rosanna on Apr 24, 2024
Thank you for staying with us and leaving a rating. We hope to see you again.

10/10 Excellent

Dale Manning

Stayed 1 night in Apr 2024
Response from Rosanna on Apr 22, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

8/10 Good

Cheryl, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the 2nd floor at the back, so ground level & I was able to park my car right at the door. I could see it being difficult to get out of the driveway, but luckily I left before traffic to the Biltmore Estate started as I was venturing off on the Blue Ridge Parkway
Stayed 1 night in Mar 2024
Response from Rosanna on Apr 2, 2024
Thank you Cheryl for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location.
Stayed 2 nights in Mar 2024
Response from Rosanna on Apr 1, 2024
Thank you Melody for staying with us and leaving a review. We hope to see you again.

2/10 Terrible

William

Stayed 1 night in Mar 2024
Response from Tammy Smith on Apr 21, 2024
We appreciate your stay with us. I would appreciate any further feedback you may have about your stay, we use your feedback to continue to improve.

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you for staying with us and leaving a rating.

10/10 Excellent

Peggy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and welcoming. Breakfast had hot and cold food selections. Would stay again if in the area.
Stayed 1 night in Mar 2024
Response from Rosanna on Apr 2, 2024
Thank you Peggy for staying with us and leaving a review. We hope to see you again.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel with a good location, but don’t arrive at dinner time. It shares a steep driveway with Texas Roadhouse and is difficult to maneuver with so many people coming and going at the same time. On the plus side, our room was immaculate and very comfortable. We were able to walk to the nearby Biltmore Village, although walking back we had to navigate a very steep hill.
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 27, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very easy to get to places. Parking was a little tough but other than that it was a great stay!
Stayed 3 nights in Mar 2024
Response from Rosanna on Mar 27, 2024
Thank you Philip for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 26, 2024
Thank you Andy for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a quick night. Check in was great. Room was super clean and comfortable. Breakfast was nice too
Stayed 1 night in Mar 2024
Response from Rosanna on Apr 1, 2024
Thank you Eric for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Artak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable rooms
Stayed 2 nights in Mar 2024
Response from Rosanna on Mar 26, 2024
Thank you Artak for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms and courteous staff. Highway is a bit busy getting in and out, but good value for the area. Would stay again.
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 26, 2024
Thank you Robert for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Phil

Stayed 1 night in Mar 2024
Response from Rosanna on Apr 15, 2024
Thank you for staying with us and leaving a rating. We hope to see you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very convenient to interstate access and Biltmore Village but still quiet rooms. Very clean and comfortable. Great value. Have stayed Several times
Stayed 2 nights in Mar 2024
Response from Rosanna on Mar 25, 2024
Thank you Mary for staying with us and leaving a review. As always we look forward to seeing you again.

10/10 Excellent

Lacey

Stayed 1 night in Mar 2024
Response from Rosanna on Apr 11, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 22, 2024
Thank you for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here quite often. Always on the back side away from the street
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 21, 2024
Thank you Andy for staying with us and leaving a review. Looking forward to your next visit.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
They took advantage of our poor condition due to frostbite, and even though we made mistakes and tried to correct them, they still made us pay triple for a room at the Clarion. They absolutely suck.
Stayed 1 night in Mar 2024
Response from Tammy Smith on Mar 21, 2024
Thank for your feedback, based on previous communication with you, you booked the wrong hotel and we were not notified of the cancellation within the 24 hours that is our policy and Expedia's. Per policy you were charged for the no show. We welcome the opportunity for you to stay with us in the future.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin & dining advice. Only issue, next door to Texas Roadhouse made access difficult as very busy & difficult access off road
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 18, 2024
Thank you Bruce for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extemely clean. Staff was wonderful. A little difficult to get into the lot, but very near Biltmore House.
Stayed 4 nights in Mar 2024
Response from Rosanna on Mar 18, 2024
Thank you Yvonne for staying with us and leaving a review. We hope to see you again.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very gelpful and knowledgeable re: Biltmore
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 15, 2024
Thank you Ron for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

JoHanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 12, 2024
Thank you JoHanna for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Rosanna on Mar 12, 2024
Thank you Olivia for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

Johnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean and well lit. I was in a handicap room but the the tub was too high for me to use. Otherwise all was good.
Stayed 1 night in Mar 2024
Response from Rosanna on Mar 12, 2024
Thank you Johnie for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly.
Stayed 2 nights in Mar 2024
Response from Rosanna on Mar 12, 2024
Thank you Amanda for staying with us and taking the time to leave a review. We hope to see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Day checking manager Rosanna was the best..friendly, efficient helpful
Stayed 2 nights in Mar 2024
Response from Rosanna on Mar 7, 2024
Thank you Mark for staying with us and taking the time to leave a review.I also wish to thank you for your kind word and mentioning my name.Hope to see you again.