Ratings based on 680 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Sep-2014
Location: All of the exciting places to visit in downtown Asheville are less than a mile away
The hotel is in a great location and the staff is excellent. The bed is very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Sep-2014
Fun Resturant and bar attached to hotel. Convenient to downtown.
4 out of 5
Recommended
for Everyone
by A verified traveller from Greenville, SC

Right downtown very convenient

Posted 4-Sep-2014
Only complaint was that I paided extra for breakfast but it was not included. Most likely will not go through Expedia again.
3 out of 5
by A verified traveller from Anguilla

Good Location; Poor Furnishings and Air.

Posted 1-Sep-2014
Pros: Location; Staff especially at front desk; Parking; Free Internet.
Cons: See above; mostly furniture and A/C
Location: Ease of walking distance to town. Excellent choice of things to do in town.
Carpet and chair old and in need of replacement. Sliding door did not lock and room not private from pool. Pool too close to rooms - poor design by architect. Not enough electrical outlets Bathroom counter not good design as toilet is too close. Bed made up as if winter! Bed not too bad a bit soft.
Comment from Hotel Management
4-Sep-2014 by Jaime Adams, Hotel Management
Thank you taking the time to review our property! Your feedback allows us to address your concerns and observations to help improve our hotel. I understand how warm a down comforter can be and we can always switch it out for a featherless option. If you are a member of our rewards program, you can "build" it in your profile for a personalized visit. O hope you will choose to stay with us again and please, let us know what we can do during your visit to best take care of you! Thank you for your time!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice, in the downtown area which you cannot beat.

Posted 31-Aug-2014
Pros: Location and great room!
Loved it It has a great location in addition to a great restaurant for dinner or breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Would stay here again

Posted 30-Aug-2014
Nice hotel, walking distance to downtown, good food. Front desk & restaurant staff were especially helpful & friendly. Housekeeping staff were not friendly
5 out of 5
Recommended
for Everyone
by A verified traveller from knoxville, tn

Great downtown location

Posted 12-Aug-2014
Our stay was excellent. The staff were friendly and helpful with recommendations on things to see and places to eat. It is the perfect location and in walking distance to all the sites we wanted to see and restaurants we wanted to eat at.
1 out of 5
by A verified traveller

NOISY!!! Paper thin walls, lousy service

Posted 10-Aug-2014
Pros: Nothing!
If you enjoy thin walls such that you can hear what your neighbors are DOING in their beds and showers including bodily functions then this is the place for you! This was the lousiest hotel to date I have stayed in. Front desk staff was nonplused at your checking in or out. No interest in you staying there. For the price, and convenience to downtown, you can stay across the street at the Renaissance Hotel. This is a Sheraton dump on the edge of downtown Asheville. The rooms were small and bathroom has no exhaust fan.
Comment from Hotel Management
3-Sep-2014 by Jaime Adams, Hotel Management
I'm sorry you did not enjoy your stay while our guest. We sincerely care and want all our guests to receive the best experience. We are continually working to improve our hotel and your feedback helps us prioritize what is most important. Thank you again for your time and your review.
4 out of 5
Recommended
for Everyone
by A verified traveller

Unexpectedly nice

Posted 8-Aug-2014
I read the complaints about noise and construction and was prepared for the worst. The hotel was not busy, there was no noise from the halls or highway at night. Wherever the construction was, it must have been on the higher floors. The staff was very helpful and always greeted us on entry. Having access to the YMCA across the street was a nice perk. They have two heated indoor pools, full exercise equipment, sauna, steam room. Entry was free with your hotel key. There is an adequate exercise room in the hotel, too. Breakfast buffet was $10.99 and was quite mediocre. The hotel location was an easy walk to downtown restaurants and the main square. I extended our stay an extra day. The staff said sometimes the halls ca be noisy on weekends when there is a wedding party..
3 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, N.C.

Good value if not for some disappointment.

Posted 5-Aug-2014
Pros: Location, parking, size and cleanliness of room all of which were a good value for the price via Expedia.com.
Cons: Front desk agent named "Connor" (first name) could use customer service training.
Location: Short walk to shopping and restaurants and easy access to Interstate.
We had an early arrival and asked for early check in and were told we could put our name on a list and would be called on my cell phone when a room was available. Several hours later around 4:00 p.m. we had not received a call so went back to the hotel to check in. The front desk agent said he had forgotten to call but made no apology. The next morning we awoke to no hot water and were told by housekeeping that it was a overall hotel problem but probably due to so many people taking showers at the same time and that hot water should be available shortly. We waited about 1.5 hours and still no hot water so we took cold showers so we could go out and enjoy our visit to Asheville. That evening I asked the same front desk agent if we could have compensation for our inconvenience and he said that since we booked via Expedia that the only thing he could do was offer us an appetizer or drink in the restaurant which I found inadequate to accept.
Comment from Hotel Management
4-Sep-2014 by Jaime Adams, Hotel Management
I'm so sorry we did not follow up with you properly in regards to your early check in and even more sorry we did not apologize to you for your inconvenience! Please accept my sincerest apology at this time as we do care very much about the service you received. We do not generally have hot water issues and have recently installed a top of the line system that eliminates a loss of hot water problems. I do not know exactly when you were our guest but I can estimate it may have been during this installation and I'm so sorry it affected your time in Asheville! I'm also sorry the compensation was inadequate. It does indeed make it difficult to compensate when our guests do not book directly through us and we will use this as a tool to be creative moving forward. I am glad you found a value with us! I hope you will visit us again and allow us to give you the type of experience you deserve!