Family Room, 2 Queen Beds
Check availability

Reviews of Palms Hotel Trinidad

3 out of 5
Palms Hotel Trinidad
35A Eastern Main Road, Arouca

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 77 reviews" "
Rating 8 - Good. 26 out of 77 reviews" "
Rating 6 - Okay. 18 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 7 out of 77 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fabian, North Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was good !! Courteous and supportive staff
Stayed 1 night in May 2024

6/10 Okay

Aaliyah

Stayed 2 nights in May 2024

10/10 Excellent

Mensa

Travelled with family
Liked: Amenities
Great service
Stayed 4 nights in May 2024
Response from Palms Hotel Trinidad on May 21, 2024
Dear Mensa Pollard, Thank you for taking the time to leave us a positive review! We’re thrilled that you had a great experience with us.We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for staying with us !Warmest regards,The Palms Hotel Trinidad

2/10 Terrible

Landl

Liked: Staff & service, property conditions & facilities
Was convenient and place was clean
Stayed 1 night in Mar 2024

2/10 Terrible

Krystle

Disliked: Cleanliness, property conditions & facilities
Sheets were dirty Room not moped
Stayed 1 night in Feb 2024

6/10 Okay

Lenora

Stayed 1 night in Jan 2024

10/10 Excellent

Tavair

Stayed 1 night in Dec 2023

10/10 Excellent

Keann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVE this property. Very close proximity to transportation and shopping. The staff was phenomenal and very accommodating!
Stayed 5 nights in Sep 2023

8/10 Good

Christine

Liked: Cleanliness
Close to the airport
Stayed 1 night in Nov 2023

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar area is great.
Stayed 3 nights in Nov 2023

10/10 Excellent

SAM

Liked: Cleanliness, staff & service
Nice property
Stayed 1 night in Nov 2023

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was decent except the breakfast options. The breakfast lacked variety eg.no fruits, no pastries. It also ran out on Saturday morning so make sure you wake up early that day. The staff are very pleasant and accommodating. It’s 5 mins drive from two popular malls and they can call a taxi for you, if you wish. Overall I had a good stay.
Stayed 4 nights in Nov 2023

8/10 Good

Dennita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful out door dinning and relaxing area
Stayed 1 night in Oct 2023

4/10 Poor

Davon

Travelled with partner
Disliked: Cleanliness
The room was dirty. Limescale all over the faucet and shower and the area behind the toilet was also dirty. In the creases of the shower was dirty and everything else in the room was rusty. The wardrobe was old and stuffy like if it wasn’t cleaned and it had a musty scent to it. On top of that, we had to be asking the housekeepers to clean the room (take out the trash, change the towels etc) and there was no trash bin in the room. As for the parking, the car park was a tiny car park which was often full and we had nowhere to park. Staff was nice and helpful nonetheless. Our stay was horrible and we wouldn’t be returning to The Palms Hotel
Stayed 4 nights in Oct 2023

10/10 Excellent

Lendeisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quaint, not too big. Cozy for a quick getaway.
Stayed 4 nights in Oct 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, it was quiet and easy going really appreciate the staff
Stayed 1 night in Sep 2023

6/10 Okay

Janice

Stayed 5 nights in Aug 2023

8/10 Good

RUTHLYN

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

8/10 Good

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.....very accommodating
Stayed 11 nights in Jul 2023

10/10 Excellent

Ramdeo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, great bar and fun pool area
Stayed 1 night in Jul 2023

6/10 Okay

Sylvester

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was on point
Stayed 1 night in May 2023

10/10 Excellent

selwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The stay was safe and comfortable, lots of free enjoyable breakfast , excellent staff
Stayed 4 nights in Apr 2023

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
We were not there long enough to do a proper review as we just needed a place to stopover. The only real issue is that it stated that they were 2minutes from the airport and they are ot
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Improvement on the property is a plus.
Stayed 1 night in Mar 2023

10/10 Excellent

Byron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service
Convenient and secured
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from G.M. on Nov 9, 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Checked in . Staff was courteous and helpful. Bed was comfortable
Stayed 1 night in Oct 2021
Response from KIM on Oct 22, 2021
Thank you

10/10 Excellent

Jacob Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2021
Response from GM on Oct 12, 2021
Thank you and we hope to welcome you again to our updated facilities

8/10 Good

Nestor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, warm welcoming staff. Value for money
Stayed 1 night in Aug 2021
Response from GM on Oct 12, 2021
Thank you and we hope to welcome you again to our updated facilities

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful and accommodating will surely return
Stayed 1 night in Aug 2021
Response from GM on Aug 26, 2021
Thank You

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
My stay was short but ok
Stayed 1 night in Jun 2021
Response from GM on Jul 19, 2021
thank you for your review

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from GM on Jul 19, 2021
Thank you for your review

8/10 Good

Delon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok Place was clean
Stayed 1 night in Aug 2020
Response from G.M. on Oct 2, 2020
Thank you

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020
Response from O.M. on Mar 18, 2020
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was very friendly!! It’s a little far from Downtown Port of Spain,however very close to Trincity mall..that is a pretty good mall!
Stayed 4 nights in Feb 2020
Response from O.M. on Feb 28, 2020
Thank you

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Nov 2019
Response from O.M. on Dec 18, 2019
Thank you for your review. Can you let us know what where your concern so that we can address where needed.

6/10 Okay

elizabeth

Liked: Cleanliness, staff & service, room comfort
Staff was accomodating. Chef was excellent. Nice floors, shower. However to use toilet, one must kneel on toilet seat.
Stayed 2 nights in Nov 2019
Response from O.M. on Dec 18, 2019
We thank you so much for your review. Can you inform us as to what is meant by "one must kneel on toilet seat" as our bathroom (toilet) facilities are standard size/ height. Looking forward to your response

8/10 Good

Vhee, St Lucia

Travelled with family and small children
Liked: Staff & service
The Front desk Kareen agent was very warm and courteous. She was very nice to my son and i appreciated that.The property felt secured and it was worth the price paid. The room was fairly comfortable with the basic amenities available.The a/c was extremely cold and even thought i slept without it for the night the room was still good. The breakfast offerings were fair enough ,however i must say that those were the best pancakes i have ever tasted. I am not a big fan of pancakes but i decided to go with what was available and i did enjoy breakfast. Big up to Derrick the taxi driver, who was very accomodating. I must admit that the property could do with a little face lift, nonetheless , i was satisfied.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from O.M. on Aug 28, 2019
Thank you for your review

6/10 Okay

Verified traveller

Property was a basic B&B. Upon arrival, our room’s first impression was marred by a terrible smell. We had to request air freshener. The WiFi was intermittent at best. The shower could have done with some descaling. The breakfast - if you can call it that - left a lot to be desired. Hotel was conveniently located for the purpose of our visit to Trinidad, however price should have been less for the distinct lack of amenities.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I nice secluded property. They should try and have an resturant and or bar
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The hotel staff were extremely friendly and accomodating. The hotel is a distance from the shopping areas.
Stayed 6 nights in Jun 2019
Response from O.M. on Jun 26, 2019
We thank you for your review and we hope to welcome you back to the Palms Hotel

8/10 Good

Shannon

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
The hotel has nice patio spaces around the property for guests. It has tropical landscaping -palm trees and local vegetation- quiet neighborhood, 24hr security, and a very friendly staff. The staff were the best part about staying here. Very basic but clean. Don't expect toiletries to be available and bring your own towels. Bring bug spray and spray the door frame to prevent the bugs, particularly the ants, from getting in. And keep the room cold or the floor will melt. Not even joking about that. Whatever it is that is used to seal the floors melts at temperatures above 23 Celsius. I stayed long enough at this hotel to figure that out.
Stayed 7 nights in May 2019
Response from O.M. on Jun 12, 2019
We thank you for your review. We take our guest reviews very seriously so that we can improve on our services. Hope we can welcome you to the Palms Hotel again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient location to airport and public transit to capital city.
Stayed 1 night in May 2019
Response from OM on May 15, 2019
We thank you for your review

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nothing was grest about this placewas a dump .dont look anything like on websiyr
Stayed 7 nights in Apr 2019
Response from K.B. on May 11, 2019
We thank you for your critique. We welcome all reviews so that we can improve on our services where we may have fallen short. Thank You

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the breakfast it was delicious everyting was on point housekeepers was every helpful wonderful staff overall
Stayed 2 nights in Apr 2019
Response from KB on May 8, 2019
We thank you for your lovely review and we hope to welcome you again to the Palms

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Went for carnival get location close to airport yet not to far from festivities.
Stayed 5 nights in Mar 2019
Response from KB on May 8, 2019
Thank you for your review, hope you enjoyed the festivities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price . Shshsjsjsjjsjsjsjsjsjsjsjsjjs
Stayed 2 nights in Dec 2018
Response from O.M. on Jan 30, 2019
Thank you for your review