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Reviews of Hotel Docklands

3 out of 5
Hotel Docklands
Kempischdok - Westkaai 84-90, Antwerp

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 180 reviews" "
Rating 8 - Good. 87 out of 180 reviews" "
Rating 6 - Okay. 34 out of 180 reviews" "
Rating 4 - Poor. 9 out of 180 reviews" "
Rating 2 - Terrible. 2 out of 180 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josée

Stayed 2 nights in Sep 2023

8/10 Good

VDE TRADE SERVICE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

M C E L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the coolest area of Antwerp
Great place with friendly staff and delicious breakfast
Stayed 1 night in Mar 2022
Response from Hotel Docklands on Mar 16, 2022
Dear Guest, Thank you for your positive review. We hope to see you again in the future! Team Docklands

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Definitely recommended 3 star hotel
Great location, very quiet room. Breakfast and service both excellent… This hotel was cleaner and more friendly than some better ‘star’ hotels that I’ve stayed in - a really great option for a weekend in Antwerp!
Stayed 2 nights in Sep 2021
Response from An Patteet on Oct 11, 2021
Hi Robert, Thank you for you top-sore! It is nice to hear that all was ok :) Your comments are truely very satisfying! We hope to welcome you back soon. Best regards, An Patteet Manager

2/10 Terrible

Leonid

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat Stay
Great check in and comfortable weekend trip to Antwerp.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel Review
My stay was good, I would have preferred to have a double bed like I asked for but I was told that there was none available even though there only seemed to be 5 people in the hotel. Also improve the breakfast as it is rather expensive for what you get.
Stayed 4 nights in Nov 2019
Response from An Patteet on Dec 2, 2019
Dear Guest, As I remember You checked in very early , before check in time and at that time there was no room with double available. Most of our guest leave before 7 am, I guess that's why you had the impression that there were not many guests. Most guest are very happy with our offer at breakfast for a 3-star hotel, I am sorry we couldn't pelase you. Best regards, An Patteet Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very good service - especially Jimmy at the front desk
Stayed 3 nights in Sep 2019
Response from An Patteet on Oct 8, 2019
Dear Andrew, Thanks for sharing your positive feedback. I will make sure Jimmy gets your compliments! We hope to welcome you back soon! Best Regards, An Manager

8/10 Good

Diaz, Kalmthout

Liked: Cleanliness, staff & service, room comfort
Good night’s sleep and friendly staff
We spent the night in this up & coming neighborhood that has seen a complete overhaul in recent years. Still quite some construction areas left but it didn’t bother us at all. We got the queen double at the end of the hall which I think is a bit larger with additional seating area, very spacious. The room was clean and holds most amenities but (I think) lacks air conditioning because they provided a ventilator in the closet. We didn’t try breakfast so no idea what that was like. The check in was a breeze and the receptionist was very helpful and friendly. If you arrive by car, remember that they don’t offer parking space of their own but you park (partially paid) in the surrounding area. All in all a good stay, slept well, 3 star hotel rating is accurate as (bath)rooms feel a bit dated, but clean and complete.
Stayed 1 night in Aug 2019
Response from An on Aug 20, 2019
Dear Diaz, thank you for your stay with us and for sharing your experience with other travellers. It is definitely wonderful to read that our guests have such an amazing stay with us. Your valuable words were a real recognition of our everyday effort. Our team works to provide our guests with the best hospitality services possible and I am proud to know we achieved this. We really look forward to welcoming you again soon. BEST Regards, An Patteet Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Quiet hotel, felt safe staying there alone. Friendly service
Stayed 2 nights in May 2019
Response from An Patteet on Jun 11, 2019
Dear Claire, Many thanks for your feedback and top-score! It was very nice having you as our guest and we hope to welcome you back soon! BEST Regards, An Patteet Manager

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiting Antwerp
Very comfortable, good breakfast. Large amount of building going on in the vicinity so some noise. A little out of the town
Stayed 1 night in May 2019
Response from An Patteet on Jun 11, 2019
Dear Gavin, Many thanks for your feedback! We are happy to read that you enjoyed our breakfast! The constructions are almost finished :) We hope to welcome you back soon! BEST Regards, An Patteet Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for my needs and very good food in the breakfast area. Good Wi-Fi and great staff to help.
Stayed 2 nights in May 2019
Response from An Patteet on May 28, 2019
Dear Ian, Many thanks for your topscore! It is very nice to read that everything was upto your expectations. BEST Regards, An Patteet Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für diese Preisklasse ein sehr gutes Hotel. Sehr netter Empfangschef, sehr(!!) bemüht mir ein Taxi zu ordern (dauerte trotzdem 60min, eine Frechheit!!!). Zimmer nach hinten raus, sehr ruhig. Würde wieder kommen.
Stayed 1 night in Jan 2019
Response from An on Jan 30, 2019
Sehr geehrte Gäste, vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen An Patteet Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from An Patteet on Aug 16, 2018
Dear Anonymous, I am sorry to see that you were not happy with your stay. Please contact me for more information, so I know what went wrong and where we can improve. Best Regards, An Patteet Manager

8/10 Good

Andrew, Kent UK

Liked: Cleanliness, staff & service
Both Good and Bad.
OK the staff are nice, very nice, I can't fault them. Very friendly and helpful...however... The pillows have to be the worst I have slept on in a long while at a hotel.. No choice of soft or hard here.. Just lumpy. The wallpaper was coming off the wall above the bed. And the tray for the kettle, which actually is the kettle base, didn't have a cable long enough to reach the plug socket on the side of the room where it was placed.. So why bother putting it there? I had to relocate it to the desk on the other side. Some of the curtain rings were off the curtain rail, as a result the room wasn't as dark as it might have been, and I do like a dark room.. Other than that it was fine... None of these things are big enough to put me off staying again. The breakfast is better than the local competition, nicer surroundings and served until a more civilised time at the weekend. And the staff were nice .. Did I mention that? Which I guess means that most of my criticism must land with the hotel company and not with the staff who are great. So I'd stay there again. Be aware that the whole area is undergoing major major infrastructure and building works at the moment, probably for another year. Getting around can be a bit long winded.. And they even give you ear plugs in the rooms in case it gets noisy.. See I told you.. Nice staff.
Stayed 3 nights in Feb 2018
Response from An Patteet on Mar 8, 2018
Dear Andrew, Many thanks for your feedback and your many many many compliments towards our team :) It is very nice to hear that everybody was very welcoming! I am very sorry to hear that there were a few disappointments on your room but we will make sure to have a look at each one of them, but unfortunately we just replaced all the pillows. Also, we are thrilled to hear your loving comments about our breakfast! Feel free to visit us again, whenever you are back in Antwerp! BEST Regards, An Patteet Ass Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel stayed last year too. shame about the building work going, will be staying again next year so will improve the area. Few bars cafe around so food and drink available.
Stayed 2 nights in Nov 2017
Dear Philip, In behalf of our entire team, we thank you for your 5-star rating! It is very nice to hear that you have a positive mind concerning the construction works! It does improve every day! We look forward welcoming you back next year! BEST Regards, Best Western Hotel Docklands

8/10 Good

jerry, Darlington. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities
Lovely hotel in walking distance to Central Antwerp
Stayed 1 night in Nov 2017
Response from An Patteet on Nov 11, 2017
Dear Jerry, Our entire team thanks you for your lovely review! It is very nice to read that you enjoyed our hotel and location. We hope to welcome you back soon! BEST Regards, Best Western Hotel Docklands

8/10 Good

Jerry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, within an easy walk to lots of bars
good hotel in easy walking to central Antwerp and lots of restaurants in easy reach
Stayed 2 nights in Nov 2017
Response from An Patteet on Nov 7, 2017
Dear Jerry, We thank you for your time to leave this very nice review! We will make sure to give the compliments to our team. Hope to see you again soon! BEST Regards, Best Western Hotel Docklands

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Well located hotel for the maritime quarter
Unfortunately it's mosquito season - who would have expected it in Antwerp in September! Rooms have no air conditioning so balcony door left open and I suffered from mosquito bites (as did other guests, even on the 5th floor). It's also noisy due to traffic but also major building site in the road opposite. (The hotel does provide ear plugs as a matter of routine.) There is no computer in the lobby for guest use (contrary to information in the visitor information book)
Stayed 2 nights in Sep 2017
Response from Best Western Hotel Docklands on Nov 6, 2017
Dear Guest, We thank you for your time to elave your feedback. It is very nice to read that you liked our rooms and location! We are aware that the mosquitos are disturbing our guests sleep, therefore we will take action to place mosquitonets at the windows. Do not hestitate to contact us for more information or remarks! Best Regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stopping point, however alt of building works in the area at the moment.
Response from General Manager on Feb 10, 2017
Dear Guest, Many thanks for your nice rating! Nice to hear that you like our location. Indeed we are in a neighbourhood under construction, it's gonna be such a nice quarter soon! We hope to welcome you back soon. Kind regards, Best Western Hotel Docklands

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 2, 2017
Dear Guest, Many thanks for your 5star review! We are happy that you enjoyed your stay with us and we hope to welcome you again. Happy New Year! Kind regards, An Front Office

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel in a building site
This is a good hotel with a nice relaxed style and excellent staff. Unfortunately currently its in the middle of a building site as the area around the hotel is being resurfaced; the taxi driver couldn't get to the hotel as the roads are closed off so I was dropped a block away, however the big issue is the noise in the early morning so if you are hoping for a lay in forget it! Of course this is a temporary situation and once finished the improvements will be a great feature of the nice waterside area of the city.
Middle of a building site!

8/10 Good

Mandy, south England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We used this as a stop over in the way to Sweden.
It was a good location slightly outside of the centre. Free parking outside the hotel. Breakfast was better than expected.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good for visiting sport paleis stadium.
We stayed here as we were going to a concert located nearby. This hotel is not in the centre of Antwerpe and is around 30-40 minutes walk from the centre (a nice walk). However the Docklands area is close by with nice resturants to sit out and a museum is also close.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disorganised
We was given keys to a room that was already occupied. To my disbelief, a woman was sleeping in the bed. As was arriving late we had to call night porter. Took a while for them to make arrangements. We was downscaled to a twin room. They did offer us little discount but nevertheless not a nice experience.

10/10 Excellent

Christopher, Arundel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem - Antwerp Docklands Best Western
Very friendly and helpful staff. Really well designed room (with enough storage space in the bathroom!) Go for the fifth floor balcony rooms - the only ones with a really good view over the marina and the docklands area, Very quiet, excellent breakfast, all for £45ish all in. Amazing

8/10 Good

G, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a quickly developing area
Unfortunately received a parking fine, despite asking at reception if parking was allowed. There are no clear indications where one can park or not. Friendly lady at the reception and comfortable room with (free) coffee machine in the corridor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
problems caused by EXPEDIA
Hotel sorted out booking problems caused by EXPEDIA , they said it always happens , our booking documents were for a comfort room with balcony , hotel version was standard room , had to be moved to apartment (no extra charge) as no balcony room available . Thank you to the manager for sorting problem out .

10/10 Excellent

Cabey, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, clean, convenient, brilliant breakfast
Needed a room to stay travelling back to England from Holland. Stayed one night, free on-street parking a bonus. Very convenient for a stop-over and quick look around Antwerp which was nice place. Will definitely use again.

8/10 Good

Neil S, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice continental breakfast
The hotel overall was great for what I needed. The bar is enough to be able to have a beer and watch the football. The breakfast was continental and the fresh squeezed orange juice machine was a bonus. I enjoyed the view and the location is not too bad.

10/10 Excellent

jacorr, Shoreham-by-Sea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An up and coming area
Little bit of a struggle to find way in due to SatNav not knowing about all of the highway changes. Area in which it is located is a mixture of older run down properties and new rennovation an area on the up

10/10 Excellent

Shopper, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Enjoyable stay. Clean, comfortable rooms, perfect location for our needs. Great Breakfast.

4/10 Poor

Anna, Montreal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very rude manager ruined the good impression
The hotel was conveniently located for our purposes and the room was very clean; breakfast was good. The only problem we had was with a manager who became quite rude when we had a miscommunication about a late check-out, that had been previously agreed upon with another employee. That definitely spoiled our stay. When we came back to Antwerp a few days later, we stayed at a different hotel.

6/10 Okay

Paul B, Kent UK

Be careful round here!
I have stayed in BW here before and always found it ok. But on first night of my stay someone smashed their way into my car, which was parked near the hotel, and stole my satnav (which was not on display but hidden in the car). Local police told me that this has now become a very high crime area, so if you do stay here please be very careful where you park and don't leave anything in your car! Unfortunately because of this I won't be staying here again but will go somewhere with a secure car park, which is a shame as the hotel is good.

8/10 Good

Viviana

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

sumit

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Frequent Travellers, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Over Night Stay in Antwerp
We were very pleased by this hotel. The lobby is unpretentious, but the size, comfort and maintenance of the room was excellent. Each floor has a (free) coffee machine, unusual in Europe. The buffet breakfast, which is included in the room rate, was one of the best we have had. There's a wide variety of items from which to chose, and the options include fresh squeezed orange juice, and eggs that can boiled to whatever firmness you want. The hotel is a little tricky to reach by car due to the traffic patterns and road construction. The street parking was free; the hotel does not have a parking garage. There are no restaurants in the immediate area, The port area, which has many restaurants and the excellent MAS Museum, is about a 15 minute walk.

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top notch
We arived late and there was still someone waiting at reception. Very helpfull

8/10 Good

Jens, Frankfurt, Germany

Liked: Cleanliness, staff & service, room comfort
Friendly service for a reasonable price
The hotel offers friendly service for a reasonable price. It is easy to find, no trouble parking your car. The staff was friendly and forthcoming. The room was clean and quiet and had just some minor issues that the reception marked down for fixing. There only was confusion about the breakfast. The hotel computer said breakfast was not included while our reservation slip said that it was. The reception staff did not argue and waived the breakfast charge. All in all we can recommend the place.

10/10 Excellent

Loraine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
De halve nacht wakker gelegen door de hulpdiensten die met sirens af en aan langs het hotel. Zeker 6x in een uur. Om in slaap te komen best vervelend. Door het personeel vriendelijk en uitstekend geholpen naar de goede opstap plek voor het OV. Binnen 7 min ben je vanaf de opstap bij de Lotto Arena. Een ideale verbinding. De kamer was netjes en ruim opgezet. De parkeerplaats was al volgeboekt maar ook daar heeft het hotel een top oplossing voor bedacht.
Stayed 1 night in Mar 2024
Response from Michael Oprinsen on Apr 1, 2024
Geachte LoraineBedankt voor uw feedback. Onze excuses voor de overlast door de hulpdiensten; we zullen kijken naar manieren om dit te minimaliseren. We zijn blij dat ons personeel u goed heeft geholpen met het openbaar vervoer en dat u tevreden was met de kamer. We waarderen uw begrip voor de parkeersituatie. We hopen u in de toekomst weer te verwelkomen voor een aangenaam verblijf.Met vriendelijke groet,Michael OprinsenHotelmanager

8/10 Good

Monique

Stayed 1 night in Jul 2023

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Jasmine

Business traveller
Stayed 4 nights in Nov 2022

10/10 Excellent

Alex

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Così così
Le uniche cose positive erano la posizione è la colazione. Camera datata. No reception dopo le 22 e 30.
Stayed 1 night in Nov 2021
Response from Gilles C. on Nov 22, 2021
Dear Mr./Mrs. Thank you for your feedback. We are sorry to read that your stay did not forfill you expectations. With kind regards, Gilles C. Assistent Manager

8/10 Good

Franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from An Patteet on Oct 19, 2021
Thank you for you nice rating Franck! Hope to welcome you back soon. Best regards, An Patteet Manager

8/10 Good

Mathias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from An Patteet on Oct 11, 2021
Thanks for you nice rating! Best Regards, An Patteet Manager

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and sympathic staff. I recomand this hotel. Good location too.
Stayed 1 night in Sep 2021
Response from An Patteet on Oct 19, 2021
What a lovely review and top-score, thanks Arnoud! Hope to see you again soon :) Best regards, An Patteet Manager