First of all, the name of this property is completely inappropriate. Conventionally logic dictates that "Hotel" means you get basic facilities like towels and a cup of tea/coffee. This place is actually a "Hostel" and should be named as such - maybe you can call it "Via Hotel Hostel" if you insist the word "Hotel" is part of our brand name.
Anyways, I was inconvenienced by the fact that no towels were provided and were asked to pay 8Euros to buy fresh towels incase I didnt have one. Luckily I had brought my own towel, but since I had to leave early morning next day, I had to shower in the night and manage the towel drying situation. Also no tea/ coffee in the room meant I stop by at a services and further waste 20 mins of my time. All in all, a bad experience, stay away if you are looking for a hotel. Don't go by the name.