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Reviews of Sonder Park House

3 out of 5
Sonder Park House
53 Vossiusstraat, Amsterdam, North Holland

Reviews

8.0

Very good

Rating 10 - Excellent. 121 out of 281 reviews" "
Rating 8 - Good. 77 out of 281 reviews" "
Rating 6 - Okay. 45 out of 281 reviews" "
Rating 4 - Poor. 22 out of 281 reviews" "
Rating 2 - Terrible. 16 out of 281 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

omar

Travelled with partner
Disliked: Amenities
Property is in a good area, lots around and near transit. Room was not super clean with grime on floor and wifi did not work. Had to use data while in room.
Stayed 2 nights in May 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
The online photos were misleading. We booked a double room but got a small, basement room not shown on the website. The room needed maintenance, with chipped flooring and loose skirting boards. The walls were poorly painted. When you used the shower it leaked all over the floor meaning we had to use a lot of towels. It came with a short shower curtain rather than a screen, which is just unhygienic. The bed was comfortable but dipped in the middle, making it hard to sleep on one side. It was also inconveniently placed against the window. They don’t clean the rooms daily, you have to request this through the app, which appeared as ‘not an option’ for our hotel. It felt a bit awkward having to ask for this at the desk so we didn’t request it during the stay. The hotel's common areas like the lounge, workspace, and garden were nice, but the rooms didn't meet the same standard. Other rooms might be better. Overall the location is really good, but I’d say this is the lowest standard I would accept from a hotel.
Stayed 5 nights in May 2024
Response from Sonder on May 15, 2024
Hi Nicole, your feedback is appreciated. We're sorry your space fell short of expectations. Our team is always looking to improve, and we're sorry for the maintenance issues you experienced. We don't offer daily cleanings at this location. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to the main museums in Amsterdam and still close enough to walk to the central parts of the city. The room was clean and comfortable and front desk very helpful. I would definitely stay again.
Stayed 2 nights in May 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Room maintenance needs focus. Electrical plus safe needs to be secured to the shelf
Stayed 3 nights in May 2024

4/10 Poor

Jess

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were two good things about this hotel - its position in being close to good shopping and the museums, and the staff on the front desk. Julianna on reception was supremely helpful, full of local information and happy to explain how to use local transport etc. The room itself was pretty awful. Below ground floor level with one small window looking at a scruffy brick wall and a pipe from an extractor fan sending fish smells into the room. The room was dark, noisy from other guests, looked in dire need of some maintenance (hooks hanging off walls, soap/shampoo dispenser falling off the wall, handle on the toilet brush broken off, scuff marks all over the walls, TV not working, shower bracket not fitted to wall properly, holes filled in badly etc etc). I know its hard to clean rooms that are poorly maintained but the big hair sitting on the bath towel was not the welcome I wanted. The hotel didn't stock any alcohol, soft drinks and or ice despite having a bar. They have free coffee and tea (as long as its Earl Grey or a couple of herbal ones). I was hugely disappointed in this hotel, wouldn't recommend it and wouldn't stay here again.
Stayed 3 nights in May 2024
Response from Sonder on May 14, 2024
Thank you for taking the time to share your feedback with us, Jess. We're delighted you enjoyed our prime location and that Julianna provided you with exceptional service during your stay. However, we're deeply sorry to learn that your experience with the room fell short of expectations. Please accept our sincere apologies for the issues you encountered, including the maintenance and cleanliness concerns. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements are made promptly. It's our hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you deserve.

4/10 Poor

Wayne

Disliked: Property conditions & facilities
Location is good. Room was pretty bad. Comedically small. Could barely move once the suitcase was open. Clean and fine, but everything in it very basic. Expected better given price and previous experience with Sonder. The picture is different (and far more modern) from the actual room.
Stayed 2 nights in May 2024

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Juliana was very sweet and helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Robina

Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
We booked the twin single room for 3 nights. The room was fine for a short stay and if you travelled light (two pack backs) otherwise you will struggle for space. Overall, would recommend. Location is great, hotel is clean and staff were friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent but shower head should be replaced.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent customer service, complimentary quality coffee in lobby jowever our deluxe room on top floor had obvious water damage (peeling paint) and sink other end of room from toilet which was very inconvenient. Only one very small mirror and most importantly elevator not working needing to be re-set numerous times making leaving and returning throughout trip challenging.
Stayed 3 nights in Apr 2024

8/10 Good

Pui shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Travelled with family
elpful. Would make coffee for us anytime. The space was quiet and peaceful . Beds good and amenities plentiful. Right next to the beautiful Vondelpark. Highly recommend!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Sonder house are SO kind and HELPFUL. whether they are making you a complimentary coffee , researching the nearest place I can buy something specific , giving directions , and even putting me to bed and looking after me after a bad experience. The location is so convenient. Beds are comfy and shower wonderful.. all clean, quiet and homely. Nice for work or leisure. I can't thank the desk girls enough !
Stayed 4 nights in Mar 2024

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Sonder on Feb 27, 2024
Hi Nathan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

4/10 Poor

Boris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is very small, no refrigerator. No cleaning service. You need to pay extra for the service rust in the bathroom. check in time 4:00 if you want to get earlier $10 for each hour whatever you want stuff is friendly and creamer in the room I don't think so ever was using this room I don't think so it's ever cleaned before somebody will get into the room the coffee maker was so dirty. Need to wash yourself and stay on your knee to take a shower. Location is good.
Stayed 2 nights in Feb 2024
Response from Sonder on Feb 28, 2024
Thank you for sharing your feedback with us, Boris. We're sorry about the challenges you encountered during your stay. It saddens us that your space fell short of expectations. We operate both hotels and apartments, which may include different features like having a kitchen in your space. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Had we known your room wasn't up to our cleanliness standards, we would've been happy to re-clean the space. You can always reach us through our app, call, text, or email 24/7 for help. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Naseem

Stayed 2 nights in Feb 2024
Response from Sonder on Feb 27, 2024
Hi Naseem, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

6/10 Okay

Maureen Frances

Travelled with partner
Friendly helpful staff. Secure location. Ideal spot from which to explore. Room tired and in need of updating. Clean and comfortable.
Stayed 4 nights in Feb 2024
Response from Sonder on Feb 22, 2024
Hi Maureen, thanks for staying with us and providing a review. We're thrilled that you enjoyed our friendly staff and great location. However, we're sorry your space was underwhelming. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our accommodations for future guests. We hope to see you again soon at another one of our 40+ locations worldwide.

10/10 Excellent

Toby

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Pictures are total scams!
The rooms were nothing like the pictures presented on the website. Smaller and very dirty room. The location was great but everything else was just okay or bad..
Stayed 3 nights in Jan 2024
Response from Sonder on Feb 1, 2024
Your feedback is important to us. We're sorry your room fell short of expectations. We have multiple spaces at this property, each designed to give you a beautiful place to stay — while our style is consistent, the view, layout, and design may vary. Cleanliness is one of our top priorities, but we're sorry for the disappointment here. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to give us another chance, we'd love to make it up to you.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
NOT ACCEPTABLE
Clean room & linen. Shower room old, tatty, smelly but as cleaned as well as possible by staff. Basin tap leaked. Shower had to be used at low flow otherwise it ran into dry area. Damage to bottom of door into main room and grouting at bottom of tiles & wall covering due to persistent flooding. Whilst accepting the outside weather was cold, our room remained unacceptably cold despite asking reception for help in providing more heat on three occasions. We got an additional duvet which was helpful but not adequate The reception, lounge areas were beautiful and warm. The staff was professional and friendly.
Stayed 7 nights in Jan 2024
Response from Sonder on Jan 19, 2024
We appreciate your detailed feedback. We apologize for the multiple issues you encountered with the bathroom, and temperature in your room. This definitely falls short of our expectations. Your comments are valuable, and we're addressing these concerns to ensure a better experience. We hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a simple hotel stay while you spend majority of your time exploring the city, this is the perfect one! It is cozy and extremely walkable to main scenes of the city. My partner and I enjoyed 5 nights here 👍
Stayed 5 nights in Jan 2024
Response from Sonder on Jan 22, 2024
Hi Brenda, thank you for your kind words. We hope to host you again soon at any of our locations.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonder is located in the Museum Quarter, 8 minutes walk from Leidse Plein and about 25 minutes from de Dam and the Canal Ring. The rooms are quite small but functional and clean. Nespresso coffee maker with coffee pods and tea in the room. There is paid parking in front of the hotel at E6.50 per hour. Parking is free from midnight until 9 am. There is a nice lounge with fireplace and a coffee bar. Hotel staff is friendly and knowledgeable. Overall a great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Kat was great, she greeted me and made outstanding coffee on several days of my stay. Her and Anka both gave great advice on places to eat, castles and things to see, as well as how to mail intl post cards. Excellent stay and great staff!
Response from Sonder on Dec 29, 2023
Hi John, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Kirklan

Stayed 3 nights in Dec 2023
Response from Sonder on Dec 29, 2023
Hi Kirklan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Miguel

The hotel has a strange check in policy, where you need to complete the check in beforehand and cannot simply walk into the lobby. An access code will be provided which you will need to use in order to get into the lobby itself, they will not help you if they see you struggle with the code unless you use the ring camera and wait. There is no housekeeping unless you pay a 30 euro fee, so keep clean unless you want to pay. The only large trashcan is in the hotek entrance, so to throw food items away you must go downstairs. Staff was generally friendly, but not as courteous as in other hotels I've been to, felt more casual and the hotel gave more of a "help yourself" vibe. My room was alright, bed was very comfortable, view was nice, room wasn't very large though. The bathroom was split in two, so you had to walk around the room from the toilet to the sink, which was strange but not awful considering it's an old building. They held my bags for a few hours after check out since my train left 5 hours after check out, which was very helpful. I do not recommend this hotel for people with moving disabilities, the entrance does not have a ramp.
Stayed 4 nights in Dec 2023

10/10 Excellent

Julian

Stayed 3 nights in Nov 2023
Response from Sonder on Dec 29, 2023
Hi Julian, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ibonne

Stayed 3 nights in Nov 2023

4/10 Poor

Anette

Stayed 5 nights in Nov 2023
Response from Sonder on Nov 14, 2023
Hi Anette, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay at Sonder Park House
Good stay at Sonder Park House in Amsterdam. The location was great. The staff was very friendly and the complementary coffee bar was a delight each morning. The only thing we did not like were the very scratchy and stiff towels and there were no wash cloths. Also, we were not able to control our thermostat and it got hot in our room at night.
Stayed 5 nights in Nov 2023

2/10 Terrible

Christian

Stayed 3 nights in Oct 2023
Response from Sonder on Nov 9, 2023
Hi Christian, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying at this location. The room was huge and amazing. Easy to access via mass transit, and right near major museums and great restaurants.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sonder on Oct 31, 2023
Hi Sally, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 Excellent

Torie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean,quiet and very close to everything g including a walking path right into the heart of the city. Highlight…they have Davines hair products and soap!!
Stayed 2 nights in Oct 2023

6/10 Okay

Phillip

Stayed 4 nights in Oct 2023

8/10 Good

Patricia

Stayed 3 nights in Oct 2023
Response from Sonder on Oct 31, 2023
Hi Patricia, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

8/10 Good

Sonja

Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
I was a bit nervous checking in online, but the process was easy. I was checking in at 2 am, and they made sure someone was as the desk to check us in to our room. I reserved the double twin room. It was updated and the air-conditioner worked gloriously perfect, especially with the heat wave outside. The location of the hotel was perfect. Easy to walk to the museum, shopping and the best resturants. Out rest room in the room was updated and clean. The only thing was the door was a clear glass partition. It would be nice to have privacy while in the restroom.
Stayed 3 nights in Sep 2023
Response from Front office agent on Sep 20, 2023
Thank you for your wonderful feedback relating to your recent stay with us.I am delighted that your experience in our hotel was a positive and smooth. We also are delighted that you liked our location and condition of the room. Thank you for the mark about the privacy we will make sure to look into that.We look forward to welcoming you back again at Sonder Park House.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sonder on Oct 3, 2023
Hi Douglas, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

MICHAEL

Stayed 4 nights in Sep 2023
Response from Sonder on Oct 3, 2023
Hi Michael, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

P

Stayed 2 nights in Jun 2023
Response from Sonder on Jul 11, 2023
Hi P, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

6/10 Okay

Henry

Stayed 3 nights in Jun 2023
Response from Sonder on Jun 20, 2023
Hi Henry, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.