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Reviews of Holiday Inn Express Amsterdam - City Hall, an IHG Hotel

3 out of 5
Holiday Inn Express Amsterdam - City Hall, an IHG Hotel
Valkenburgerstraat 14-16, Amsterdam, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 44 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We paid extra for a canal view room. We got a room in the sub basement which had a window at the water level so our canal view was canal scum, water fowl and buildings on the other side of the canal. Our bed was actually below water level. Not what we were expecting for $500/night. We complained and were told the hotel was full so we couldn't move. We were told our concerns would be passed on but we did not hear anything.
Stayed 3 nights in May 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on May 16, 2024
Dear Ian,Thank you for taking the time to share your review with us.We apologize to you for the inconvenience during your stay.For us, the comments of our guests are a precious source of suggestions and motivation for continuous improvement.We thank you for sharing your valuable opinion with us. Only this way we can keep improving ourselves and make every guest stay at 10.Please do not hesitate to contact us if there is still anything we can help or assist you with.Best regards,ValeriiaFront desk

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and explore Amsterdam. Easily walkable to many places and public transportation is close if it is not walkable. Breakfast was a bonus!
Stayed 4 nights in May 2024
Response from Ilaria, Front Office on May 15, 2024
Dear Shannon,Thank you for taking your time to write your review about your stay at Holiday Inn Express Amsterdam City Hall! We are happy to see that you enjoyed your stay with us.We are also happy to see that our breakfast was a plus point for you!We are looking forward to welcome you back in our hotel in the future! Ilaria,Front Office

10/10 Excellent

Hugh

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Alina on May 12, 2024
Dear Hugh,Thank you for taking the time to leave us your evaluation. We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again. With kind regards, Alina, Front Office Supervisor

8/10 Good

Kenneth

Travelled with group
Liked: Staff & service, property conditions & facilities
It was very central to the downtown old area of Amsterdam. Close to lovely restaurants. And we were able to walk to many sites.
Stayed 2 nights in May 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on May 11, 2024
Dear Meggie,We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you!It's great to hear that you value the core aspects of our brand and hotel. We pride ourselves with comments like yours and are always pleased to read them.We hope to have you back as our guest soon! With Kind Regards, ValeriiaFront Office

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on May 11, 2024
Dear James,We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you!It's great to hear that you value the core aspects of our brand and hotel. We pride ourselves with comments like yours and are always pleased to read them.We hope to have you back as our guest soon! With Kind Regards, ValeriiaFront Office

10/10 Excellent

Jane Annette

The staff was wonderful, clean rooms, nice breakfast area, close to trams and bus stations
Stayed 7 nights in May 2024
Response from Ilaria, Front desk on May 9, 2024
Dear Guest, Thank you very much for your great review! We are really happy when our guest are happy.Thank you for taking the time to share this review with us. We are very happy to read that you enjoyed your time with us and most importantly, that our staff offered you friendly service, and provided you with all the information about our beautiful city.We hope to have you back with us soon! In the meantime, we send you our Best Regards.IlariaFront office

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. If you check in early enough you might get a canal view
Stayed 1 night in May 2024
Response from Ilaria, Front desk on May 9, 2024
Dear Guest, It's so wonderful to see that you enjoyed your stay and the canal view roomWe hope to have the pleasure of welcoming you back to our hotel again.With kind regards,Ilaria Front Office

10/10 Excellent

David

Fine
Stayed 3 nights in Apr 2024
Response from Itomi on May 6, 2024
Dear David,Thank you for your recent stay at Holiday Inn Express Amsterdam City Hall!We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again.With Kind Regards,ItomiFront Office

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and amazing canal view!
Stayed 3 nights in Apr 2024
Response from Elisa - Assistant General Manager on May 1, 2024
Dear Asia,Thank you for taking the time to leave us your evaluation. We are really happy to read that you had a great stay in our hotel. Our staff works daily to be able to offer each of our guests a personalized and authentic service. We are very happy that you could sense this level of hospitality. And indeed, the canal view is breath-taking, isn't it?! We hope to have you back with us soon. In the meantime, we send you our Best Regards.With kind regards, Elisa - Assistant General Manager

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were very welcoming and always happy to help us in any way throughout our stay. Our room was spotlessly clean, with a very comfy bed and we weren’t aware of any noise throughout the night. There was a small area in which you could hang some clothes, but no drawers or storage space to unpack our cases ( not really a problem for a couple of nights). Breakfast was a lovely selection of cereals, pastries & cakes, rolls, cheese& ham, fruit, yoghurts, boiled eggs and freshly made pancakes. The breakfast room did get busy - you needed to pre book a time slot- but we were always able to get seated. On one occasion we did have to have 2 tables of 2, rather than a table of 4, but that was because some couples had sat at the larger tables. On the morning that we had an early start we were able to preorder a packed breakfast. The hotel was well situated, about a 15 minute walk from Centraal Station and within easy walking distance of the main sights. The hotel did have a small bar and seating area, but more suited to couples rather than larger groups or families. All in all a very comfortable hotel and a perfect base from which to explore Amsterdam for a couple of days.
Stayed 3 nights in Apr 2024
Response from Valeriia on Apr 30, 2024
Dear Jan,Thank you for taking your time to write your review about your stay at Holiday Inn Express Amsterdam City Hall! We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you!I have shared your nice comments amongst my colleagues whom were also very pleased to read them!!We hope to have the pleasure of welcoming you back to our hotel again.Warm regards,ValeriiaFront desk

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and knowledgeable staff for our needs.
Stayed 8 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 30, 2024
Dear Kathy,Thank you for taking your time to write your review about your stay at Holiday Inn Express Amsterdam City Hall! We are happy to see that you enjoyed your stay with us and that our staff provided great service. I have shared your nice comments amongst my colleagues whom were also very pleased to read them!!We hope to have the pleasure of welcoming you back to our hotel again.Warm regards,ValeriiaFront desk

8/10 Good

lana

Travelled with group
Liked: Cleanliness, staff & service, amenities
it is conveniently located. The only concern is there is no drawers in the room, you have to keep everything in the luggage.
Stayed 3 nights in Apr 2024
Response from Ilaria, Front desk on Apr 29, 2024
Dear guest Thank you for taking your time to write your review about your stay at Holiday Inn Express Amsterdam City Hall! The room size is the standard European size for all the Holiday Inn Express hotels, this is why there is no closet or dresser in the room. We hope to have the pleasure of welcoming you back to our hotel again.With kind regards,IlariaFront desk

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay with a great breakfast.
Stayed 5 nights in Apr 2024
Response from Valeriia on Apr 27, 2024
Dear Michelle, Thank you for taking the time to review our facility. We are happy to read that you had overall a pleasant stay at our Holiday Inn Express hotel. Great to see that you have enjoyed the variety of the breakfast!When you find yourself in Amsterdam again, please feel welcome to stay with us again. With kind regards, ValeriiaFront desk

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay. Very central. Very friendly, helpful staff.
Stayed 4 nights in Apr 2024
Response from Valeriia on Apr 27, 2024
Dear Gordon, Thank you for your positive rating and feedback! We're genuinely pleased to hear that you enjoyed your stay with us. It's always rewarding to know that our efforts to provide a comfortable and welcoming environment are appreciated. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay whenever your travels bring you back to Amsterdam! Best Regards, ValeriiaFront Office

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming, hotel was clean and had good amenities. Was close to all places we wanted to visit . Most were within 15 minutes walk. Only issue we had was we were on the second floor at the front next to a busy road so was extremely noisy, window in room had dropped and seal was poor so was drafty and noisy in the room due to this.
Stayed 2 nights in Apr 2024
Response from Elisa - Assistant General Manager on Apr 26, 2024
Dear Andrew,Thank you for taking the time to leave us your evaluation. We are happy to read that you had overall a pleasant stay at our Holiday Inn Express hotel. We are also happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you. We hope to have you back with us soon. In the meantime, we send you our Best Regards.With kind regards, Elisa - Assistant General Manager

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 22, 2024
Dear Cascioli,Thank you for taking the time to write a review about your stay at Holiday Inn Express Amsterdam - City Hall. We are happy to see that you have enjoyed your stay with us.When you find yourself in Amsterdam again, please feel welcome to stay with us again. With kind regards,Valeriia,Front Office

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Great location.
Stayed 3 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 21, 2024
Dear Mary, Thank you for your recent stay at Holiday Inn Express Amsterdam City Hall! We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you!We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again. With Kind Regards, ValeriiaFront Office

8/10 Good

Allan

Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed with my room. It felt very small. No view whatsoever and noisy being next to bar and reception. I have limited mobility and had requested a walk-in shower. Apparently this was why I was given this room as the other room was already booked. I booked this stay last year. I didn’t feel it was located in a nice area and a lot of walking to get to the train station 30 minutes. Very disappointed with the breakfast I understood it was a continental breakfast but where was grapefruit, melon or pineapple no fruit salad was very disappointing. The room was clean and I slept well.
Stayed 3 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 21, 2024
Dear Allan, Thank you for your recent stay at Holiday Inn Express Amsterdam City Hall! We always strive for excellence in our service and I’m sorry to read that you had some issues during your stay.I only would like to clarify that during your stay we did not have any accessible room available therefore our decision was to provide the closest room to the entrance and breakfast area to make your stay as pleasant and comfortable as possible.Although keep in mind that luckily all of our rooms have a walk-in shower for your convenience. The brand Holiday Inn Express offers complimentary breakfast with only cold items as a standard - the warm items in our breakfast area are personally added by our staff for our guests. For us, the comments of our guests are a precious source of suggestions and motivation for continuous improvement.We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam. With Kind Regards, ValeriiaFront Office

10/10 Excellent

Paul

Liked: Amenities, property conditions & facilities
The Hotel was very warm & welcoming , enjoyed a glass of flavoured water on our return .The receptionist made us a nice coffee whilst we waited for our room on Arrival , also recommended the Black Olive which was fab .Breakfast very good ..Room very clean & comfortable..
Stayed 2 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 21, 2024
Dear Paul, Thank you for your recent stay at Holiday Inn Express Amsterdam City Hall! Thank you for taking the time to share this review with us. We are very happy to read that you enjoyed the .We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam. With Kind Regards, ValeriiaFront Office

4/10 Poor

Bev

Stayed 2 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on May 7, 2024
Dear Bev, Thank you for choosing us and for taking the time to provide feedback about your experience at Holiday Inn Express Amsterdam City Hall. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact our hotel directly at +310202156110 or nfo.amsterdamch@hiex-hotels.nl.Sincerely, ValeriiaFront Desk

10/10 Excellent

carol liza

Travelled with family
I will recommend this hotel tommy friends and family.
Stayed 6 nights in Apr 2024
Response from Elisa - Assistant General Manager on Apr 14, 2024
Dear carol liza,Thank you for this amazing review. We are thrilled with your evaluation and we hope to have the opportunity to welcome you back to our facility. A warm greeting from all our staff.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and residence was absolutely perfect. One of my best stays ever at a holiday inn. So happy we chose this hotel.
Stayed 4 nights in Apr 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Apr 12, 2024
Dear Mark, We really appreciate that you took the time to write us this positive feedback. We are glad to hear that our staff provided great service and that you were satisfied with the location of the hotel. We hope to have the pleasure of welcoming you back to our hotel again.Kind regards Valeriia, Front office

10/10 Excellent

ANDREA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Elisa - Assistant General Manager on Apr 11, 2024
Dear ANDREA,Thank you very much for this great review. We are happy to see that you have had an amazing stay with us. We would be delighted to welcome you another time at our hotel in Amsterdam.With kind regards,ElisaAssistant General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to enduring you could want to do in Amsterdam.
Stayed 2 nights in Mar 2024
Response from Valeriia on Apr 7, 2024
Dear Michael, Thank you for leaving such a positive rating! We're glad to hear that your stay with us met your expectations. Our team works hard to create a comfortable and enjoyable experience for our guests, and it's always rewarding to hear that our efforts have paid off. We appreciate your support and hope to see you again soon! Best Regards, ValeriiaFront Office

8/10 Good

Manoz

Travelled with family
Liked: Staff & service, property conditions & facilities
Could have warned me about no subtitles available on the TV however we both enjoyed our stay. Thank you.
Stayed 2 nights in Apr 2024
Response from Elisa - Assistant General Manager on Apr 6, 2024
Dear Manoz,Thank you for taking the time to share with us your valuable opinion. We are happy to read that you had overall a pleasant stay at our Holiday Inn Express hotel. Also, thank you very much for your suggestion. For us, the comments of our guests are a precious source of suggestions and motivation for continuous improvement. When you find yourself in Amsterdam again, please feel welcome to stay with us again.With kind regards, Elisa - Assistant General Manager

10/10 Excellent

marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean, tasty breakfast and very helpful staff. we will stay again.
Stayed 3 nights in Mar 2024
Response from Alejandra - Front Desk on Mar 26, 2024
Dear Marcus,Thank you for taking the time to review our facility. We are happy to read that you enjoyed our installations, our breakfast buffet. We are happy that you appreciated our friendly staff, which we are proud to consider one of our strengths.We hope to have you back with us soon. In the meantime, we send you our Best Regards.Alejandra - Front desk

10/10 Excellent

oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and clean. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Mar 22, 2024
Dear Guest, Thank you for taking your time to leave us a ranking review about your stay at Holiday Inn Express Amsterdam City Hall! We hope to have the opportunity to welcome you again during your next visit to Amsterdam. Kind regards, ValeriiaFront Desk

10/10 Excellent

Nenita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is really good, the staffs are accomodating.
Stayed 5 nights in Mar 2024
Response from Jenny - Front Office Manager on Mar 16, 2024
Dear Nenita,Thank you for taking the time to share your experience at our hotel!We are pleased to note that you appreciated the kindness and helpfulness of our staff, as well as the variety of the breakfast buffet.We hope to have you back with us soon! In the meantime, we send you our Best Regards.

10/10 Excellent

Esmeralda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and walkable to all the attractions
Stayed 3 nights in Mar 2024
Response from Jenny - Front Office Manager on Mar 15, 2024
Dear Esmeralda,Thank you for taking the time to share your experience at our hotel.Great to read that our central, yet out of all the hustle location, was convenient for you!We hope to have the opportunity to welcome you back to our facility during your next visit to Amsterdam.Best Regards,

10/10 Excellent

Paul, Norwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant from start to end. We arrived early and were given our room early. All the staff thoughout the stay were very welcoming, helpful and could not do more for us. Breakfast was terrific, lots to eat and presented beautifully. We would differently stay here again
Stayed 5 nights in Mar 2024
Response from Elisa - Assistant General Manager on Mar 11, 2024
Dear Paul,Thank you for this amazing review. We are really happy to read that you had a great stay in our hotel. Our staff works daily to be able to offer each of our guests a personalized and authentic service. We are very happy that you could sense this level of hospitality. Besides, we are happy to read that you enjoyed the variety of our breakfast buffet. We hope to have you back with us soon. In the meantime, we send you our Best Regards.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

PETER

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Elisa - Assistant General Manager on Mar 11, 2024
Dear Peter,Thank you for this amazing review. We are happy that you liked our hotel and that you appreciated the courtesy of our staff: we hope to see you again soon.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Valeriia - Holiday Inn Express Amsterdam City Hall on Mar 22, 2024
Dear Guest, Thank you for taking your time to leave us a ranking review about your stay at Holiday Inn Express Amsterdam City Hall! We hope to have the opportunity to welcome you again during your next visit to Amsterdam. Kind regards, ValeriiaFront Desk

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, room was perfect for what we needed. Breakfast was included and it was great! No complaints regarding this hotel. We will definitely book again next time we come to Amsterdam.
Stayed 2 nights in Feb 2024
Response from Elisa - Assistant General Manager on Feb 28, 2024
Dear Laura,Thank you for taking the time to leave us your evaluation. Reading your review makes us happy: we are pleased that you have been able to appreciate our attention to the guests, that our staff does every day. We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam.With kind regards, Elisa - Assistant General Manager

10/10 Excellent

Guillermo, North las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely courteous and polite. Very knowledgeable
Stayed 2 nights in Feb 2024
Response from Elisa - Assistant General Manager on Feb 28, 2024
Dear Guillermo,Thank you for taking the time to share with us your valuable opinion. We are really happy to read that you had a great stay in our hotel. Our staff works daily to be able to offer each of our guests a personalized and authentic service. We are very happy that you could sense this level of hospitality. When you find yourself in Amsterdam again, please feel welcome to stay with us again.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in walking distance of Centraal station. My 8 year old and I found it a great, easy base for our Amsterdam trip.
Stayed 3 nights in Feb 2024
Response from Elisa - Assistant General Manager on Feb 28, 2024
Dear Katherine,Thank you for taking the time to share your review with us. We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you. We hope that you could take the opportunity to get the best restaurant recommendations here in Amsterdam.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price. About 10min walk to city centre and restaurants.
Stayed 2 nights in Dec 2023
Response from Jenny - Front Office Manager on Feb 24, 2024
Dear Ben,Thank you for taking the time to write a review about your stay at Holiday Inn Express Amsterdam City Hall.Great to read that our central, yet out of all the hustle location, was convenient for you!We hope to have you back with us soon - in the meantime, we send you our Best Regards.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really pleased with this hotel. It was clean, the bed was comfy (the pillows not so much), the shower was great, the breakfast choice good and delicious, the staff were friendly and helpful and the location waa great for exploring Amsterdam.
Stayed 3 nights in Feb 2024
Response from Jenny - Front Office Manager on Feb 24, 2024
Dear Annette,Thank you for taking the time to share your review with us!We are pleased to note that you appreciated the kindness and helpfulness of our staff, as well as the variety of the breakfast buffet.We are looking forward to welcome you back in our hotel in the future! Best Regards,

10/10 Excellent

Minjung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jenny - Front Office Manager on Feb 17, 2024
Dear Minjung,Thank you for this amazing review!We are really happy to read that you had a great stay in our hotel, and we hope to have you back with us soon! In the meantime, we send you our Best Regards.

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, staff are very friendly and helpful. Walking distance from the centre
Stayed 2 nights in Feb 2024
Response from Jenny - Front Office Manager on Feb 14, 2024
Dear Ibrahim,Thank you for taking the time to share your review with us!We are happy to see that you enjoyed your stay with us and that our staff provided great service. We are also happy to see that our location was a plus point for you!We hope to have you back with us soon! In the meantime, we send you our Best Regards.

10/10 Excellent

Diana

Stayed 5 nights in Feb 2024
Response from Elisa - Assistant General Manager on Feb 11, 2024
Dear Diana,Thank you for this amazing review. We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024
Response from Jenny - Front Office Manager on Jan 30, 2024
Dear Maggie,Thank you for this amazing review!We are really happy to read that you had a great stay in our hotel, and we hope to have you back with us soon! In the meantime, we send you our Best Regards.

8/10 Good

Jagdish

Stayed 3 nights in Dec 2023
Response from Jenny - Front Office Manager on Jan 20, 2024
Dear Jagdish, Thank you for taking the time to write a review about your stay at Holiday Inn Express Amsterdam City Hall!We are happy that everything was to your liking and that our facility lived up to your expectations.We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam!With Kind Regards,

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from v on Dec 23, 2023
Dear Debbie,We thank you for taking a few minutes of your time to share this review with us. We are delighted that you had a great stay in every respect and to have such a reward warms our hearts. When you find yourself in Amsterdam again, please feel welcome to stay with us again.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Elisa - Assistant General Manager on Dec 23, 2023
Dear Gabriel,Thank you for this amazing review. We are happy that you liked our hotel and that you appreciated the courtesy of our staff: we hope to see you again soon.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Elisa - Assistant General Manager on Dec 23, 2023
Dear Elizabeth,Thank you for taking the time to leave us your evaluation. We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Everything is fine
Stayed 1 night in Dec 2023
Response from Elisa - Assistant General Manager on Dec 16, 2023
Dear Yvonne,Thank you for this amazing review. We are very happy to see that you had a nice stay in our hotel and we hope to have the opportunity to welcome you back again.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Diane Kathleen

Stayed 3 nights in Dec 2023
Response from Elisa - Assistant General Manager on Dec 16, 2023
Dear Diane Kathleen,Thank you for this amazing review. We are happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back in our hotel on your next visit in Amsterdam.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Linda

Stayed 4 nights in Dec 2023
Response from Jenny - Front Office Manager on Jan 20, 2024
Dear Linda,Thank you for taking the time to leave us your evaluation.We are very happy to read that everything has been to your satisfaction. We hope to have you back as our guest soon!With Kind Regards,

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and had everything you needed. Breakfast buffet was very good. Short walk to the tram stop.
Stayed 2 nights in Nov 2023
Response from Elisa - Assistant General Manager on Dec 16, 2023
Dear Sharon,Thank you for taking the time to share with us your valuable opinion. We are really happy to read that you had a great stay in our hotel. Great to see that our central, yet out of all the hustle location, was convenient for you. We are looking forward to welcome you back in our hotel in the future.With kind regards,Elisa - Assistant General Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elisa - Assistant General Manager on Dec 16, 2023
Dear Arthur,Thank you very much for your kind and excellent evaluation. We are very happy to read that everything has been to your satisfaction. We hope to have you back as our guest soon!With kind regards,Elisa - Assistant General Manager