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Reviews of Leonardo Museumhotel Amsterdam City Center

3 out of 5
Leonardo Museumhotel Amsterdam City Center
Pieter Cornelisz Hooftstraat, 2, Amsterdam, North Holland

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 999 reviews" "
Rating 8 - Good. 447 out of 999 reviews" "
Rating 6 - Okay. 236 out of 999 reviews" "
Rating 4 - Poor. 81 out of 999 reviews" "
Rating 2 - Terrible. 34 out of 999 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Jacques, Montreal

Disliked: Staff & service
Staff at front desk was desorganized when we checked in as well as when we left. Lack of experience. The manager had to help.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service
Great location.
Location was perfect. Staff very helpful. Smallest room ever stayed in. 2 people and 2 med. sized bags did not fit. Walls needed new paint. We were there 3 days and made it work. If staying make sure you get a larger room, they did have them, but they were not available for us. Over all a good experience.

8/10 Good

Mike, Cedar Valley

Liked: Cleanliness, staff & service, property conditions & facilities
A very reasonable hotel for reasonable tastes.
This is a quiet, safe, and convenient property for those wishing to visit Amsterdam museums and Vondel Park. It is no longer a Best Western affiliate. As one might expect from their rate structure, the single rooms are small and the single beds are likewise utilitarian. The bathroom and shower are also rather petite, but well appointed and functional. The staff was excellent, the breakfast buffet was of appropriate value, and they were happy to store our bags prior to check in, as well as after we checked out. Tram service is available with less than a three block walk, as well as the 197 Bus to and from Shipol Airport.

10/10 Excellent

Christian DeLuca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great; close to trains, museums and all of downtown Amsterdam,

6/10 Okay

Verified traveller

Disliked: Room comfort

8/10 Good

Dylan, Chicago, US

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small rooms, fair price
Had a good experience. Right by the Rajksmeseum and we were able to walk everywhere from this location. Rooms are clean but somewhat small. Considering the price, would book again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate location,great for price
Staff was very helpful in getting me checked in despite booking process was going a bit slow with Expedia.will stay again without? ???

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great stay close to museums, shopping, trams and the Vodel park. Little oasis away from the busy hum drum of Amsterdam whilst being right in the middle if it all.

6/10 Okay

PAOTING

Disliked: Room comfort

6/10 Okay

Denise, Manning, AB

Disliked: Cleanliness
Great location
This hotel was a great location in the museum district, the room walls needed washed, but the rest was clean. The staff were very busy but helpful & friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel very near significant museums
Initial ground floor room too small for a six day stay; the tv didn't work, and the pervasive smell of drains was overwhealming. A better room was found subsequently. Helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Very close to museums.

6/10 Okay

Christina, US

Disliked: Property conditions & facilities
Construction
Hotel manager said Expedia would refund my fee nights of stay where alarm went on and there was construction in front of my window. Hotel knew of this constructions and failed to disclose on site and misled me and other customers in booking hotel. Peace and quiet was interrupted. Hotel manager said Expedia would provide refund and Expedia is saying hotel should provide even thought Expedia states on its website it would refund no problem. Disappointed with hotel and Expedia customer service who hasn't followed up with my emails and concerns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very user friendly, the staff was very help
The room was of adequate size, very clean, and the bathroom was clean with the right amenities. I would stay there again and
Response from Anna Pruijn - General manager on Nov 17, 2016
THANK YOU SO MUCH! Please note that we are currently trying to resolve the smell issue in the hall way! We hope this did not influence your stay too much, cause we would love to have you again!

6/10 Okay

Suliman, Ar Rass, Saudi-Arabië

Liked: Staff & service
Disliked: Room comfort
Excellent Location
The location of the hotel was perfect close to all shopping streets.
Response from Anna Pruijn - General Manager on Nov 17, 2016
THANK YOU! We are super happy that you enjoyed it! See you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, good location
We arrived early before noon and was given a room right the way. Breakfast was good and room was clean. Room is small as expected, good wifi.
Response from Anna Pruijn - General manager on Nov 17, 2016
THANK YOU! We are happy to hear that you enjoyed your stay! Will we meet again? we sure hope so! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, small room
Great location, in museum district right by canal. Small but clean room. They hold luggage while you explore. Breakfast is ok, not great. Too is clean, staff very helpful.

8/10 Good

Yvonne Ho Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice neighborhood, close to all the museums. The only downside of the hotel is internet connection. Very weak...I only manage to connect my phone to wifi...not my iPad.

8/10 Good

chris, amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location staff very good rooms small but functional price too high.

8/10 Good

catherine

Liked: Cleanliness, staff & service, room comfort
clean and tidy , almost spotless
Amsterdam is such a layed back city , with so many different cultures we've been to your hotel on three occasions mainly for these reasons ,your staff are always very helpful and there to help

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but of course you are there to see the sights. Nice clean place and close to everything!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to museum, but very small and low quality.
The room had a very strong sent when I arrived, the mattress was very saggy, the wifi was slow, and there was always a line at reception. Wouldn't recommend.

6/10 Okay

Hisham

Liked: Cleanliness, property conditions & facilities
Everyone has an Off Day
I've chosen this hotel my last three visits to Amsterdam. I keep returning, and paying a little more each time, because I've had good experiences. This time was an exception though. Things didn't go well from the moment we arrived. The check-in process took more than 30 minutes. It appeared that multiple guests trying to check-out had issues with their bills and the front desk staff was overwhelmed. The room we were given was not the room size I understood I had reserved. With the chaos at the front desk, asking a question meant standing in line for 30+ minutes. Evidently, there were no other rooms available. We were going to be there for three nights, so we chose to make the best of it. A number of the staff were less than polite to guest throughout our stay. This was a very unusual experience for me at this hotel. I love the building, most of the rooms, the lobby, the bar/dinning area, the location, and usually the staff, but if this had been the first time I visited this hotel, I would probably look elsewhere next time. I truly didn't feel I received good value this visit.

4/10 Poor

michaele, Maryland

Liked: Cleanliness
Disliked: Staff & service, room comfort
DECEPTION !!!
I will never again stay at the Best Western Apollo Museumhotel. I have an aversion to deception especially when I'm paying. I was told room 104 was a free upgrade. It really was a closet with a bathroom. I saw the inside of room 102 a room requested and received it. Not good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to travel and entertainment options.
The staff was very helpful. The location was great, walking distance to the canal, tour offices, park, plaza and all modes of transportation. Will definitely stay there again and recommend it for others.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
We arrived Saturday evening to be told we didn't have a room as there "had been a leak in the hotel". We weren't the only guests to have this experience. We moved outside of Amsterdam centre for that night, which spoilt our plans for that night. Other days, the reception area was very busy and the bar / drinks area under staffed. The double room was pokey and you'd struggle to swing a small cat in the toilet/shower room. The hotel is in a good location and for this reason is very busy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amsterdam Museum District
Road construction activities out front made access a bit less than ideal.

10/10 Excellent

Barb, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Museum quarter
The hotel is well located for transit to other areas and to visit the museums close by (just a block) as well as a giant park. The room was nice, comfortable bed, good bathroom except for the tap which extended almost completely across the sink making washing your face, etc. almost impossible. A victory of design over functionality. It did look good though. But just a minor quibble. Staff was very helpful and professional. The breakfast was reasonable quality and standard price for Amsterdam.Be aware that the restaurant closes for food service at 9 pm. The apples and various changing drink samples and cookies/candy at the front desk were fun. We stayed for three days and would recommend it.

10/10 Excellent

joseph ashley, Louisville, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Have stayed here three times and it's been excellent every time. Staff great, rooms nice, bathrooms not super small and it's in the best location. Would recommend this hotel to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay - Small Rooms
Great hotel and incredible location, however, the rooms were a bit too small.

8/10 Good

Caitlin

Liked: Cleanliness, staff & service

8/10 Good

jane, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Dutch hotel
View of canal, balcony room- lovely holiday Central for sightseeing & business

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Wifi did not work in room

4/10 Poor

Paul, Canada

Disliked: Property conditions & facilities, room comfort
Disappointing experience in Amsterdam
Nothing seemed to go right here. No parking available, had to drive around town looking for a spot. Street was torn up for construction so had to illegally stop to unload luggage and drop in hotel (lucky I had a companion with me). Then they put us in the wrong room (1 bed instead of the 2 that I booked). They fixed the situation by giving us 2 separate rooms but we still had to move all our stuff a second time. Room was clean but very small and had a musty odor. Bar downstairs was nice though. Rate I paid was ridiculously high for what we got.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good Location, Very small rooms, not the cleanest.

8/10 Good

Felix

Liked: Cleanliness, staff & service

10/10 Excellent

jay, Ireland , cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
My only problem is there is a lot of road works out side the hotel wich woke me up most mornings in saying that I can blame the hotel for that

8/10 Good

George e.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chara

Liked: Cleanliness, property conditions & facilities, room comfort
Things to know
The receptionist who where there upon our arrival asked for our passports but instead we gave them our identity cards. He said that it's not possible to enter in Amsterdam with the ids. I explained him that since we had an id from a European country we can but he insisted saying that we won't be able to get out without a passport. His attitude was a bit awkward (we returned in our country without a prb). Also one night i got a message from my Bank that the hotel charged my card with 420 Euros. In the morning I asked the girl at the reception and after checking she said it was a mistake and they refunded me. I don't know what was going to happen if i didn't realize. Nevertheless the hotel was quite nice. The bedroom was a bit small but we were there only for a sleep which served the purpose.

6/10 Okay

Zimbo Dave, Victoria, BC

Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient to the Museums!
When I was booking the hotel I was concerned we were not going to get what was being promoted. Fortunately, our room was not in the basement. But, it was a tiny room, with no views. We were disappointed, but we saw it as being clean and a convenient place to stay and a place to sleep, so did not complain. On checking out, the receptionist was thoughtful and offered an upgrade on our next visit!

4/10 Poor

terry, Hong Kong

Disliked: Property conditions & facilities, room comfort
Construction going on outside the hotel, road closed

6/10 Okay

Sonni

Disliked: Staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
Too old, small room and can't reach by lift for roof floor. Around ten steps at front door. No fridge in room. Won't come back again.

6/10 Okay

Melluvtravel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location.
This was a typical European room, very small but just enough. There was a false fire alarm that went off early in the morning and staff didn't come door to door which surprised me, at least to have someone on each floor would have been nice. It took quite a while for them to turn off the alarm and it wasn't mentioned again. The room itself was very clean and staff were nice and location was great!