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Reviews of Hilton Garden Inn Amarillo

3 out of 5
Hilton Garden Inn Amarillo
9000 W Interstate 40, Amarillo, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 378 out of 904 reviews" "
Rating 8 - Good. 282 out of 904 reviews" "
Rating 6 - Okay. 119 out of 904 reviews" "
Rating 4 - Poor. 81 out of 904 reviews" "
Rating 2 - Terrible. 44 out of 904 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Tamara, SARASOTA

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
super noisy. not clean
Stayed 1 night in Apr 2024

4/10 Poor

Joshua

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 29, 2024
Good Afternoon,My team and I thank you for providing your feedback regarding your recent stay with us. We strive to ensure that every guest has a wonderful stay with us and I am very pleased to know that we surpassed that goal during your time with us. We look forward to having the opportunity to welcome you back in the future when your travels bring you to the Amarillo area.

6/10 Okay

D

Travelled with family
Disliked: Property conditions & facilities
Not a typical Hilton experience but okay in a pinch. The hotel feels dated and overall has a non well lit slightly run down vibe. The morning breakfast cook is unfriendly as hell and the morning breakfast is mediocre, coffee is lukewarm. I’d recommend a different hotel option if you are in the area.
Stayed 2 nights in Apr 2024
Response from HGI Team on Apr 29, 2024
Good Afternoon,My team and I thank you for providing your feedback regarding your recent stay with us. Please know that we care and your experience has been shared with the concerned team members/departments for immediate corrective action. We ask you to please give us another chance to serve you again in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 29, 2024
Good Afternoon Sir,My team and I thank you for taking the time to provide us with your feedback. We really appreciate it and are pleased to know that you enjoyed your time with us. We look forward to having the opportunity to welcome you back soon when your travels bring you to the area.

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have breakfast provided.
Stayed 2 nights in Apr 2024
Response from HGI Team on Apr 29, 2024
Good Afternoon Brett,We thank you for providing your feedback regarding your recent stay with us. After checking the system, your reservation unfortunately didn't have the Bed & Breakfast package attached to it but is available to book in the future. We look forward to having the opportunity to welcome in the future when your travels bring you to the Amarillo area.

6/10 Okay

Andre, Conroe

Liked: Staff & service, property conditions & facilities
They dont clean rooms daily. Disappointing. Coffee cups and coffee in room but no coffee maker. Go figure.
Stayed 2 nights in Apr 2024
Response from HGI Team on Apr 23, 2024
Good Morning Sir,Thank you for providing your feedback regarding your recent stay with us. We sincerely apologize that we fell short while you were with us and appreciate you providing your feedback so that we can only improve ourselves. We ask you to please give us another chance to serve you better in the future when your travels bring you to the Amarillo area.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy that we picked this place trusting the name “Hilton” despite very reasonable price. Room was huge and clean with larger than 40” TV and bed was very comfortable. We are planning to stay here on the way back home.
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 23, 2024
Good Morning Sir,Thank you for providing your feedback regarding your recent stay with us. It is very good to hear that you enjoyed your time with us and we can't wait to be able to welcome you back in the future when your travels bring you to the Amarillo area.

4/10 Poor

Patricia

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 23, 2024
Good Morning Ma'am,We thank you for taking the time to complete the review regarding your recent stay with us. We sincerely apologize for any and all inconveniences that you faced during your stay with us. We ask you to please give us another chance to serve you better in the future.

8/10 Good

Kevin

Good location, clean, friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Hector

Liked: Property conditions & facilities
Cleanliness, the morning chef could be friendlier and tell u on the menu options
Stayed 1 night in Apr 2024

10/10 Excellent

Leslye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Unacceptable bathroom.
Couldn't reach toilet paper from stool. Towels poorly located. Bathroom door will not fully close without hitting stool. Extremely low toliet.
Stayed 1 night in Feb 2024
Response from HGI Team on Feb 5, 2024
Good Afternoon,We thank you for providing your feedback regarding your valuable feedback regarding your recent stay with us. We sincerely apologize that your stay wasn't to your satisfaction. Please know that we take any and all feedback very seriously and your concerns have been passed along to the concerned departments. We ask you to please give us another chance to serve you better in the future when your travels bring you to the Amarillo area.Sincerely,

10/10 Excellent

Maribeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Great pool and Peloton bike. Super bar
Stayed 1 night in Jan 2024
Response from HGI Team on Feb 2, 2024
Good Morning Ms. Fromm,My team and I thank you for providing your feedback regarding your recent stay with us. It is our goal to ensure that every guest has an amazing stay and I am very glad to know that we surpassed that goal while you were here. We look forward to welcoming you back in the future when your travels bring you back to the Amarillo area.

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Team on Feb 2, 2024
Good Morning Doug,Thank you for taking the time to provide the hotel with your valuable feedback regarding your time with us. We strive to ensure that all of our guests have a memorable time while in Amarillo and I am pleased to know that we were able to meet our goal. We can't wait for the opportunity to welcome you back when you are back in the Amarillo area.

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Kristopher

Room was not ready when we arrived for check in
Stayed 1 night in Dec 2023

10/10 Excellent

Duane

Stayed 1 night in Nov 2023

10/10 Excellent

MINDY, YORBA LINDA

Stayed 1 night in Oct 2023

8/10 Good

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I don't appreciate that money is no longer being accepted even for small purchases. If all business do this they will force us out of our rights. So though nice place to stay I won't again.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest room I have ever stayed in.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
We loved the size of our room; the room would not cool down to the AC setting; we got no assistance with getting a luggage cart at Checkin
Stayed 2 nights in Aug 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel were exceptional! Nice quiet rooms. Good location.
Stayed 1 night in Jul 2023

2/10 Terrible

Sal

Stayed 1 night in Jul 2023

10/10 Excellent

Myron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 3 nights in Jul 2023

10/10 Excellent

Francis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
will definitely stay here again!
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023

8/10 Good

J.

Travelled with family
Liked: Cleanliness, staff & service
Overall it was a nice property, we enjoyed it, and staff was very helpful and patient. Facilities were showing their age and are needing fixing/updating.
Stayed 1 night in Jun 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice. The room was clean. No complaints.
Stayed 1 night in Jun 2023

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
ease of access to highway, nearby restaurants
Stayed 1 night in May 2023
Response from HWS on May 12, 2023
Good morning David,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback on Expedia and giving us a perfect 05 rating. We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great overall experience
Stayed 1 night in Apr 2023
Response from HWS on Apr 24, 2023
Good morning Chris,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia and giving us a good rating. We are glad to hear you enjoyed Your Home Away from Home. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

6/10 Okay

susan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from HWS on Apr 24, 2023
Good morning Susan,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia.We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

10/10 Excellent

arj

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from HWS on Mar 17, 2023
Dear Guest,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Expedia and giving us a perfect rating. We are glad to hear you enjoyed Your Home Away from Home and look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

10/10 Excellent

Camryn

Stayed 1 night in Mar 2023
Response from HWS on Mar 17, 2023
Good morning Camryn,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service on Hotels.com and giving us a perfect rating. We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

10/10 Excellent

MINDY, YORBA LINDA

Stayed 1 night in Mar 2023
Response from HWS on Apr 24, 2023
Good morning Mindy,Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our accommodations on Travelocity and giving us a Perfect 05 rating. We are glad to hear you enjoyed Your Home Away from Home. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

6/10 Okay

Suzanne

Stayed 1 night in Jan 2023
Response from HWS on Mar 17, 2023
Good morning Ma'am,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service on Hotels.com. We care and look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

10/10 Excellent

Kyle

Stayed 1 night in Jan 2023
Response from HWS on Mar 17, 2023
Good morning Kyle,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo, TX. We truly appreciate you taking the time to share your feedback with regards to our service on Expedia and giving us a perfect rating. We are glad to hear you enjoyed Your Home Away from Home. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This property was clean and nicely staffed. The area was just a typical highway location so not scenic but for a good night’s sleep and location for the city’s amenities…good choice.
Stayed 1 night in Dec 2022
Response from HWS on Jan 6, 2023
Good morning Jeffrey,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo. We appreciate you taking the time to share your feedback on Expedia and giving us a good rating.We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

8/10 Good

Courtney

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very clean and kind staff.
Response from HWS on Jan 6, 2023
Good morning Heather,Hope this note finds you doing well. Thank you for choosing the Homewood Suites by Hilton for your stay with us when in Amarillo. We appreciate you taking the time to share your feedback on Expedia and giving us a perfect 5 rating.We are glad to hear you enjoyed Your Perfect Second Home. Your loyalty means a lot to us. We look forward to welcoming you back on your future visits.Have a nice day!Sincerely,HWS team

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Nice
Response from HGI Team on Dec 20, 2022
My team and I thank you for providing your feedback regarding your recent stay. We are very glad to know that you enjoyed your time with us and we look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
One king evolution room Just on booking site.
I paid for One king evolution room but didn’t seem to get that type of room!
Stayed 1 night in Dec 2022
Response from HGI Team on Dec 20, 2022
Thank you for providing your valuable feedback regarding your recent stay with us. We do apologize for any and all inconveniences that you faced during your time with us. We ask you to please consider giving us another chance in the future when your travels bring you to the Amarillo area.

10/10 Excellent

Robbin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from HGI Team on Dec 20, 2022
We thank you so much for providing your feedback regarding your recent stay with us. We are very glad to know that you enjoyed your time with us and we hope to see you soon.

6/10 Okay

Matt

Stayed 1 night in Nov 2022

10/10 Excellent

Connie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good place
Stayed 2 nights in Nov 2022
Response from HGI Team on Dec 20, 2022
Thank you so much for providing your valuable feedback regarding your recent stay with us. We can't wait to be able to welcome you back in the future when your travels bring you to the Amarillo area.