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Reviews of Tailwater Lodge Altmar, Tapestry Collection by Hilton

3 out of 5
Tailwater Lodge Altmar, Tapestry Collection by Hilton
52 Pulaski St, Altmar, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 336 out of 427 reviews" "
Rating 8 - Good. 63 out of 427 reviews" "
Rating 6 - Okay. 15 out of 427 reviews" "
Rating 4 - Poor. 10 out of 427 reviews" "
Rating 2 - Terrible. 3 out of 427 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Curtis, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disappointing for a expensive Hilton. No sofa or chair. Small room.
Stayed 1 night in May 2024
Response from Kayla on May 16, 2024
Curtis, we regret to hear that your stay was anything less than enjoyable. For future reference, we have several rooms types available, which vary in size, and may include chairs, desks, and sofas. The Front Desk is also available 24 hours for your convenience and to ensure the stay is to your liking.

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, small
Stayed 1 night in Apr 2024
Response from Kayla on Apr 25, 2024
Emily, thank you for taking the time to share your feedback, we hope to welcome you back in the future!

10/10 Excellent

James

Stayed 2 nights in Apr 2024
Response from Kayla on May 15, 2024
James, thank you for your positive feedback, We hope to welcome you back!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The rooms were super clean. The staff was very friendly. The restaurant was great.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 16, 2024
Charlene, we appreciate you sharing your feedback and are pleased you enjoyed your stay!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable suite; excellent Restaurant.
Stayed 2 nights in Apr 2024
Response from Kayla on Apr 11, 2024
Margaret, thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kayla on Apr 1, 2024
Samantha, thank you for taking the time to share your feedback!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game room, and indoor pool were great and well maintained features of the hotel. The HUGE outdoor hot tub was relaxing and beautifully made.
Stayed 3 nights in Mar 2024
Response from Kayla on Mar 29, 2024
We appreciate your feedback and are happy you enjoyed our amenities, Danielle. We hope to welcome you back soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kayla on Mar 29, 2024
Thank you for taking the time to share your feedback, Christian!

10/10 Excellent

Umesh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Retreat.
Stayed 1 night in Mar 2024
Response from Kayla on Mar 29, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be visiting again. Spa is amazing
Stayed 1 night in Mar 2024
Response from Kayla on Mar 21, 2024
Kristin, thank you for taking the time to share your positive feedback, we look forward to welcoming you back soon!

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is 5 star, across the board. The attention to detail is top notch, especially by the maintenance staff. The only unfortunate aspect of this stay was a very strong odor of marijuana in the hallway, one evening, which lasted and permeated the rooms. It is supposed to be a no smoking property.
Stayed 2 nights in Mar 2024
Response from Kayla on Mar 15, 2024
Hello Carol, thank you for taking the time to share your feedback! We are pleased to hear that you enjoyed our property and your interaction with our highly valued Maintenance staff. We do apologize for the odor you experienced, for future reference, the Front Desk is available 24 hours to assist with any issues you may experience in an effort to make your stay as enjoyable and relaxing as possible. We hope to welcome you back in the future!

2/10 Terrible

Destiny

Stayed 1 night in Mar 2024
Response from Kayla on Apr 4, 2024
Destiny, in an attempt to better understand your feedback, I invite you to reach out to me directly so I may rectify any issues you may have experienced during your stay.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kayla on Mar 13, 2024
Jack, thank you for taking the time to share your feedback!

10/10 Excellent

Michael

Liked: Property conditions & facilities
Beautiful place to stay and very accommodating for snowmobiles. Kid and pet friendly. The employees are very helpful.
Stayed 2 nights in Feb 2024
Response from Kayla on Feb 26, 2024
Michael, thank you for taking the time to share your feedback! We are pleased to hear that you enjoyed snowmobiling and our pet-friendly atmosphere. We look forward to welcoming you back in the future!

6/10 Okay

Debra

Stayed 1 night in Feb 2024
Response from Kayla on Feb 26, 2024
Debra, thank you for taking the time to share your feedback.

10/10 Excellent

Mark J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and has something for everyone. Staff were awesome, friendly and helpful. Definitely be back for another stay and telling everyone about it.
Stayed 1 night in Feb 2024
Response from Kayla Sicilia on Feb 10, 2024
Mark, we appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good fishing on the Lodge’s water. Within walking distance of multiple other good spot.
Stayed 2 nights in Jan 2024
Response from Kayla on Jan 18, 2024
Matthew, thank you for taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Matthew

Travelled with group
Fishing is great on the lodge water. Outdoor hot tub is amazing.
Stayed 1 night in Jan 2024
Response from Kayla on Jan 16, 2024
Matthew, thank you for taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023
Response from Kayla on Dec 29, 2023
Yvonne, we appreciate you taking the time to share your feedback!

8/10 Good

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a typical hotel with comfortable rooms, i dont feel are worth the money though. The on site restaurant and bar are very nice and convenient but the prices are too expensive.
Stayed 1 night in Dec 2023
Response from Kayla on Dec 29, 2023
Marianna, we do appreciate your feedback as it helps to better enhance our service and amenities.

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023
Response from Kayla on Dec 29, 2023
Antonio, we appreciate you taking the time to share your feedback!

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Kayla on Dec 27, 2023
James, thank you for taking the time to share your positive feedback, we are pleased to hear that you enjoyed your stay!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kayla on Dec 18, 2023
Matthew, we appreciate you taking the time to share your positive feedback. We hope to welcome you back in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant had good food
Stayed 1 night in Nov 2023
Response from Kayla on Dec 8, 2023
Paul, we appreciate you taking the time to share your feedback, we hope to welcome you back again soon!

6/10 Okay

Orlando

Liked: Staff & service, property conditions & facilities
Very beautiful place to stay. Very safe with great Accommodations.
Stayed 4 nights in Sep 2023
Response from Kayla on Nov 29, 2023
Orlando, thank you for taking the time to share your feedback!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went yup to Tail Water to fish. Had an excellent time. Spa experience was wonderful
Stayed 2 nights in Nov 2023
Response from Kayla on Nov 22, 2023
Karen, we appreciate you taking the time to share your feedback, and are pleased to hear that you enjoyed your time with us!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kayla on Nov 13, 2023
Keith, thank you for taking the time to share your positive feedback, we hope to welcome you back soon!

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went just for a night get away, loved it here! Rooms very clean, staff very attentive. Covered outdoor hot tub was our absolute favorite! Food was great. Wedding going on and we never wouldve known if we didnt see them during pics! Walk by the creek is so beautiful and relaxing!
Stayed 1 night in Oct 2023
Response from Kayla on Nov 4, 2023
Theresa, thank you for taking the time to share your feedback, we are pleased to hear you enjoyed your stay at the Tailwater Lodge. We hope to welcome you back soon for another night away!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort, nice tub outside.
Stayed 1 night in Sep 2023
Response from Kayla on Nov 4, 2023
Anna, thank you for taking the time to share your feedback, we are pleased to hear you enjoyed your stay and the hot tub!

10/10 Excellent

Patricia L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kayla on Oct 18, 2023
Patricia, we appreciate you taking the time to share your feedback with us, and hope to welcome you back soon!

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kayla on Oct 8, 2023
Les, we appreciate you taking the time to share your feedback, we hope to welcome you back again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kayla on Oct 18, 2023
Debra, we appreciate you taking the time to share your feedback with us, and hope to welcome you back soon

10/10 Excellent

Mirnesa, New York

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Kayla on Oct 8, 2023
Mirnesa, we appreciate you taking the time to share your feedback!

10/10 Excellent

Eron

Stayed 1 night in Oct 2023
Response from Kayla on Nov 4, 2023
Eron, thank you for taking the time to share your feedback, we are pleased to hear you enjoyed your stay!

10/10 Excellent

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to river
Stayed 1 night in Sep 2023
Response from Kayla on Sep 27, 2023
Todd, thank you for sharing your feedback!

10/10 Excellent

Luisangel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went Salmon fishing and this was the best place you Dan stay. River is in the backyard, private area and after you have a hot tub and pool and relax. Planning next year to do the same
Stayed 3 nights in Sep 2023
Response from Kayla on Sep 27, 2023
Luisangel, we are happy to hear that you found your stay enjoyable! Looking forward to seeing you next year.

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and property is gorgeous. There are multiple outdoor fire pits for you to use at night. It is clean and up to date and the on site restaurant is delicious.
Stayed 3 nights in Aug 2023
Response from Kayla on Sep 27, 2023
Jaclyn, we are pleased to hear that you enjoyed your stay, we hope to welcome you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Aug 2023
Response from Kay on Aug 18, 2023
Thank you for taking the time to share your feedback, Chris! We hope to welcome you back soon

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property
Stayed 1 night in Jul 2023
Response from Kayla on Aug 18, 2023
Thank you for taking the time to share your feedback, Gina! We hope to welcome you back soon

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kayla on Aug 18, 2023
Thank you for taking the time to share your feedback, Ashley! We hope to welcome you back soon

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Kayla on Aug 18, 2023
Thank you for taking the time to share your feedback, Jessica! We hope to welcome you back soon.

10/10 Excellent

CHRISTINE, Rome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet; very relaxing!!
Stayed 1 night in Jul 2023
Response from Kayla on Jul 10, 2023
Christine, we are pleased to hear that you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was not good was the pool and hot tub closing at 9 pm. I don’t understand the reason for this, hotel was very nice otherwise!
Stayed 3 nights in Jul 2023
Response from Kayla on Jul 6, 2023
Becky, thank you for taking the time to share your feedback!

8/10 Good

Bonnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kayla on Jul 6, 2023
Bonnie, thank you for taking the time to share your feedback!

10/10 Excellent

Fazeedah, roselle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!!
Stayed 2 nights in Jun 2023
Response from Kayla on Jun 27, 2023
Fazeedah, thank you for taking the time to share your feedback!

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kayla on Jun 27, 2023
Kristian, thank you for taking the time to share your feedback!

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023
Response from Kayla on Jul 6, 2023
Thank you for taking the time to share your feedback!

10/10 Excellent

Ronald

Stayed 1 night in Jun 2023
Response from Kayla on Jun 16, 2023
Ronald, we appreciate you taking the time to share your feedback and are pleased to hear that you enjoyed your stay!

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kayla on Jun 16, 2023
Jan. we appreciate you taking the time to share your feedback and are pleased to hear that you enjoyed your stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kayla on Jun 16, 2023
Michael, we appreciate you taking the time to share your feedback and are pleased to hear that you enjoyed your stay!