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Reviews of Holiday Inn ALMATY, an IHG Hotel

4 out of 5
Holiday Inn ALMATY, an IHG Hotel
Timiryazev 2 D, Almaty

Reviews

8.2

Very good

Rating 10 - Excellent. 92 out of 236 reviews" "
Rating 8 - Good. 89 out of 236 reviews" "
Rating 6 - Okay. 32 out of 236 reviews" "
Rating 4 - Poor. 11 out of 236 reviews" "
Rating 2 - Terrible. 12 out of 236 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

NOREEN

Liked: Cleanliness, staff & service
Need new carpet
Stayed 2 nights in Apr 2024

10/10 Excellent

Pavel, Sammamish

Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Lesya, Clackamas

Business traveller, Travelled with group
Disliked: Staff & service, amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Oleksandr

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel in general is fine but .. when I checked in there was a bat in my room, brought it to receiption in a bag: no excuses, no support or customers service. I am traveling for months and this is the place I will never come back
Stayed 2 nights in Nov 2023

6/10 Okay

Xuejun

Liked: Staff & service
Disliked: Property conditions & facilities
it’s in a convenient location, quiet and staff members are very friendly. But the property is a bit run down. The carpet needs to be replaced and the furnitures are old.
Stayed 3 nights in Aug 2023
Response from Grigory on Sep 8, 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ideal area where for people who visits a country for the first time. The staff have been brilliant and extremely helpful and friendly.
Stayed 4 nights in Jul 2023
Response from Grigory on Aug 8, 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I had problems when I arrived in the country with my partner was unfortunate was unable to meet me, the staff was able to assist my situation, they were extremely helpful and speak and understand good English, very impressed and great hospitality.
Stayed 2 nights in Jul 2023
Response from Grigory on Aug 1, 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 Excellent

Anela

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great experience! Very attentive and helpful staff, delicious breakfast, safe and clean environment.
Response from Aruzhan on Jun 20, 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

8/10 Good

Kathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room and hallway carpets were very dirty and the color almost turned black.
Stayed 1 night in May 2023
Response from Darkhan on May 26, 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

6/10 Okay

Mohamed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever thinking to come again!!!
Not clenched enough, it’s not every day. Reception staff are not professional. Check out 12 but they are making noise from 10:00 am. Breakfast not worth at all. The Hotel not as holiday in standard!
Stayed 5 nights in Apr 2023
Response from Darkhan on Apr 28, 2023
Dear Mohamed,Thank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

6/10 Okay

Faina, Mulgrave

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed there for around 5 days, and the hotel unfortunately falling apart. Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel. Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen. Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm? Thanks
Stayed 5 nights in Apr 2023
Response from Anara on Apr 21, 2023
Dear Faina, first of all let us to thank you for taking the time and to share your feedback with us, we really appreciate it. The hotel is in the process of changing the linen and towels floor by floor. The carpet looks dirty as the color is dark but the room cleaned very thoroughly. In spite of the fact that the rooms are outdated we keep our hotel clean and focus to the service as well. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

6/10 Okay

Zhanna

Business traveller
The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.
Stayed 2 nights in Mar 2023
Response from Anara on Apr 21, 2023
Dear Zhanna, we would like to thank you for taking your time to share the feedback with us. The set up and amenities in the standard room is according to the IHG standard, in case, if you need any additional items we have a Forgot something program by dialing reception and asking the missing items. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and attentive staff, great breakfast, clean room and one of the best areas, close to everything.
Stayed 10 nights in Mar 2023
Response from Anara on Apr 21, 2023
Dear Victoria, first of all let us to thank you for taking the time to share your feedback with us. We are very happy to know that you stay was great. We look forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 Excellent

Shazni Ahamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Anara on Apr 21, 2023
Dear Shazni Ahamed, we would like to thank you for taking the time to evaluate out hotel. Looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and polite, rooms very clean
Stayed 9 nights in Feb 2023
Response from Anara on Feb 22, 2023
Dear James, thank you for the feedback, we appreciate your time to share it with us. Looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Dmitri

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2022

6/10 Okay

Alexander

Travelled with family, Business traveller
The location was right for the event that we had to attend.
Stayed 2 nights in Oct 2022

8/10 Good

Khalil

Stayed 1 night in Oct 2022

10/10 Excellent

Sharofiddin

Stayed 1 night in Sep 2022

8/10 Good

Madina

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The toilets are very dirty!
Stayed 3 nights in Aug 2022

8/10 Good

Shakhriyor

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2022

10/10 Excellent

Natalia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 9 nights in Aug 2022

10/10 Excellent

Mikhail

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Alijon

Stayed 1 night in Jul 2022

10/10 Excellent

keng, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, secure, and quiet, good breakfast selections, easy access to shopping and restaurants, professional room cleaning staff, close to freeway
Stayed 6 nights in Jun 2022

8/10 Good

Ramin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, our stay was fine. The towels were old.
Stayed 2 nights in Jun 2022

10/10 Excellent

Charm Good Nanum

Stayed 1 night in Jun 2022

10/10 Excellent

Alima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One can always count on service, good bed, and silence in Holiday Inn rooms. Thats why I keep staying there...
Stayed 1 night in May 2022

6/10 Okay

ZHANAT

not bad, but very boring, wi-fi does not work well. The cook in the restaurant cooks well.By some reason there wasn’t electric power couple days and staff even didn’t offer any component.
Stayed 7 nights in May 2022

8/10 Good

Juan-Ettienne

Business traveller
Liked: Cleanliness, room comfort
Almaty business trip
On checking in I waited about 15 minutes as there was only one person working the check in desk. No apologies were made for this delay as if its normal… The room was noisy and facing onto a very busy road. The hotel is showing signs of age. Breakfast was good, the location is central and close to a mall. I was honestly not very impressed with hotel. But it was well priced I guess…
Stayed 1 night in Apr 2022

10/10 Excellent

Khurmatulla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery comfortable. Bed and sleeping quality is good
Stayed 1 night in Oct 2021
Response from Gani Nuskabayev on Oct 19, 2021
Good afternoon, Dear Khurmatulla. Kindly appreciate for you review. We happy to know that you anjoyed your stay in our hotel. Kind Regards Holiday Inn Almaty team.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almaty stay
Hotel was fine. Just a bit far from everything.
Stayed 1 night in Aug 2021
Response from Gani Nuskabayev on Sep 29, 2021
Good afternoon, Dear Mr. George. Kind regards for your rewiew. Holiday Inn Almaty team.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almaty trip
Hotel is very clean. Breakfast is really good. Also very central. Will stay again.
Stayed 1 night in Aug 2021
Response from Gani Nuskabayev on Sep 20, 2021
Good Morning, Dear George. Kind thanks for your highly marked review. We happy that you enjoyed your staying with us. Kind regards Holiday inn team.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The hotel is really awesme. It is clean and staff are friendly. Breakfast is also very good. Would stay again.
Stayed 1 night in Aug 2021
Response from Gani Nuskabayev on Sep 20, 2021
Good morning, Dear George Kindly thanky for your review. Appreciate you enjoyed our hotel service. Kind regards, Holiday inn team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 13 nights in May 2021
Response from Gani Nuskabayev on Jun 9, 2021
Good Afternoon. Dear Guest Thank you for your review. We happy that you enjoyed your stay with us. Kind regards. Gani Nuskabayev Holiday inn Almaty Front office Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reception staff were okay The rest was really belıw Holiday Inn standarts Heater wasnt working Floor of the room and water tab was really old and dirty Breakfast was poor
Stayed 4 nights in May 2021
Response from Gani Nuskabayev on May 17, 2021
Good afternoon. Dear Guest. Thank for choosing our hotel for living needs. We are truly sorry for discomfort that you experienced in our hotel. But only with your comments and review we could improve our hotel and service. Hope see you again in our hotel.| And your next stay will be more enjoyable Kind Regards Holiday Inn Almaty team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.
Stayed 2 nights in Apr 2021
Response from Gani Nuskabayev on May 17, 2021
Good Afternoon, Dear Guest Thank you for your review of our hotel. We were pleased to know that you enjoyed your stay with us. Our team is proud of high marks for our service, so your feedback is very important to us. We hope to welcome you to our hotel again and again! Best Regards, Holiday Inn Team

8/10 Good

Traveler, Nur-Sultan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Awfull smell was in the room, and I was so tired to go downstairs and change the room.
Stayed 1 night in Nov 2019

10/10 Excellent

Görkem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice place with a very good restaurant. The food in the restaurant during lunch was excellent, but the portions were really small. The breakfast was superb!!
Stayed 2 nights in Oct 2019

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid, noisy and run down
Housekeeping did not clean room Bedsheets has holes in, curtains did not close and the room was on busy highway so constant noise
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.veru good
Stayed 6 nights in Sep 2019