View from property

Reviews of Otter Creek Inn

2.5 out of 5
Otter Creek Inn
2 Crossmon Street Extension, Alexandria Bay, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 77 out of 176 reviews" "
Rating 8 - Good. 69 out of 176 reviews" "
Rating 6 - Okay. 17 out of 176 reviews" "
Rating 4 - Poor. 11 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

George H.

Liked: Cleanliness, staff & service, property conditions & facilities
Property was closed and was moved to Captain Thomson resort downtown
Stayed 4 nights in May 2024

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1,000 Island Fishing
Nice place right on the water. We were there to fish and our captain was able to pick us up for our charter right there at the docks by the inn.
Stayed 2 nights in Oct 2023
Response from Debbie on Oct 27, 2023
Thank you. It is nice that we are one of very few accommodations that have waterfront for boaters and charter boat pick-up.

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023

10/10 Excellent

j.a.

Liked: Cleanliness, staff & service, property conditions & facilities
huge room small fridge in room docking facilities out back 5 minute drive from the main street/shops/boat cruises
Stayed 1 night in Oct 2023
Response from Debbie on Oct 5, 2023
Thank you. We look forward to seeing you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, clean, friendly staff, convenient and affordable.
Stayed 1 night in Sep 2023
Response from Debbie on Oct 5, 2023
Thanks so much. We hope you will return for another visit to the beautiful 1000 Islands.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Debbie on Sep 25, 2023
We look forward to your next visit to the beautiful 1000 Islands.

8/10 Good

Edward

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Debbie on Sep 21, 2023
Thanks

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and super nice.
Stayed 2 nights in Aug 2023
Response from Debbie on Sep 15, 2023
We hope you will come stay with us again.

8/10 Good

Lorraine

Stayed 1 night in Aug 2023
Response from Debbie on Sep 15, 2023
Thanks

10/10 Excellent

Corey

Liked: Cleanliness, staff & service
Great place to stay with a great location. Will be back surely.
Stayed 2 nights in Aug 2023
Response from Debbie on Aug 31, 2023
Thank you. We hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Debbie on Aug 31, 2023
Thanks. We look forward to your return visit.

10/10 Excellent

Carol, Lady Lake

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Debbie on Aug 13, 2023
Thank you! We look forward to your next stay.

8/10 Good

Anthony, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are spacious. While the interior is dated, the room and property is exceptionally clean and well taken care of. Well located and an easy walk to the downtown core for dining. Lots of parking and quiet at night.
Stayed 2 nights in Aug 2023
Response from Debbie on Aug 7, 2023
Thanks. It was a pleasure to meet you both.

4/10 Poor

Abhishek

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All things in property are very old. AC makes a lot of noise. People around make lot of noise whole night and you can’t sleep well. Door lock was terrible and I got li locked us from inside and need to call management to open it. Didn’t get proper sleep at all. Not a good place to stay and will prefer better place to stay next time
Stayed 1 night in Aug 2023
Response from Debbie on Aug 7, 2023
If there is an issue, we take care of things immediately as we live on-site. We had no complaints of noise brought to our attention, we do watch and listen. This guest did not understand how to turn his deadbolt lock to exit his room. It can only be locked or unlocked from inside the room.

4/10 Poor

Kathleen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
refrigerator ran non stop and was loud, bed was very hard, no coffee maker, no microwave, old and needs freshened up
Stayed 2 nights in Jul 2023
Response from Debbie on Aug 1, 2023
If you had brought your concerns to us we could've helped you out. Good coffee is available in the office as is the microwave. There is also a gas grill for our guests. Hope you also noticed the brand new waterfront with covered patio, deck and floating docks that all our guests enjoy..

4/10 Poor

RONALD

Disliked: Property conditions & facilities, room comfort
Not the place for us.
Everything is old and needs replacing. The mattress was terrible!!!
Stayed 1 night in Jul 2023
Response from Debbie on Jul 20, 2023
This is a quote from a happy guest: We loved the beds/mattress, they felt so good to sleep in. We were hoping you could tell us what brand & type of mattress so that we can purchase one for our own home.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Convenient. A little pricey.
Stayed 2 nights in Jul 2023
Response from Debbie on Aug 1, 2023
Thank you.

10/10 Excellent

William

Travelled with partner
Quiet, clean just far enough from all the downtown activity but close enough for easy walk
Stayed 2 nights in Jul 2023
Response from Debbie on Jul 17, 2023
Thank you. We look forward to seeing you again.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
We had a great weekend stay here! Ample parking, super friendly service, walking distance to main street area and water. Great dock area to launch your boat or sit and enjoy the water. It was everything we needed. Highly recommend.
Stayed 2 nights in Jul 2023
Response from Debbie on Jul 17, 2023
Thank you. We look forward to your next stay.

4/10 Poor

Russell

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Debbie on Jul 16, 2023
We are unsure why you gave us a poor review. We really wish guests would give us the opportunity to make your stay a pleasant one. Our records indicate that you did not want your room freshened. You put the Do Not Disturb sign on the outside doorknob. We have no record of any issue from you.

10/10 Excellent

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is walking distance to many restaurants and activities.
Stayed 1 night in Jul 2023
Response from Debbie on Jul 11, 2023
Thank you. We look forward to your next visit to the 1000 Islands.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely place to stay In the heart of Alex Bay
Stayed 1 night in Jul 2023
Response from Debbie on Jul 11, 2023
Thanks! Glad you enjoyed your stay.

10/10 Excellent

Lewis

Stayed 1 night in Jul 2023
Response from Debbie on Aug 1, 2023
Thanks.

10/10 Excellent

Albert

Stayed 1 night in Jul 2023
Response from Debbie on Aug 1, 2023
Thank you.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to downtown, basic motel, not the Ritz Carlton, but a clean decent place to begin and end your day
Stayed 2 nights in Jul 2023
Response from Debbie on Jul 8, 2023
Thank you. We look forward to your next stay.

10/10 Excellent

James

Stayed 2 nights in Jul 2023
Response from Debbie on Jul 6, 2023
Thank you! We look forward to your next visit to the 1000 Islands.

4/10 Poor

LINDA, Andes

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Debbie on Jul 4, 2023
The majority of our guests are very happy and return. Our policies for adding an adult guest that was not on the original reservation are clear. The only guests that can stay for free are children under 12. The information given to you over the phone was correct.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Friendly
Stayed 2 nights in Jun 2023
Response from Debbie on Jul 2, 2023
Looking forward to your next stay.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay. We were unaware that it was Bike Week and anticipated a noisy stay. To our surprise our room was very quiet and restful. The room was extremely clean and the proprietor was very friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Debbie on Jun 29, 2023
Thank you.

6/10 Okay

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Debbie on Jun 19, 2023
OK

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Clean Accommodations. Highly recommend!
We enjoyed our stay at Otter Creek Inn. We came in for a wedding being held at one of the other resorts and the price there was outrageous for one night. Plus they had a 2 night minimum that we didn't want to do. We found Otter Creek Inn and the price was great! The place was simple and clean and fit our needs perfectly. We would stay again!
Stayed 1 night in Jun 2023
Response from Debbie on Jun 19, 2023
Thank you, we look forward to your next visit.

10/10 Excellent

marcus

Stayed 1 night in Jun 2023
Response from Debbie on Jun 19, 2023
Thank you!

8/10 Good

Steven

Liked: Cleanliness, staff & service
Nice hotel with friendly staff. Would defo stay again.
Stayed 1 night in Jun 2023
Response from Debbie on Jun 10, 2023
We look forward to your next visit to the 1000 Islands and Otter Creek Inn.

10/10 Excellent

Margaret, Atlantic Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for folks with small boats, in particular. Lots of dock space, adjacent to a ramp. Nicely maintained grounds with waterside seating in a remarkably quiet environment easily walkable to downtown. Price point is amazingly reasonable given location. Why pay for a pool, etc. when you’re going to be out fishing or sightseeing all day. Rooms are spotless. Staff are welcoming and extremely knowledgeable about the area and local attractions, activities.
Stayed 10 nights in May 2023
Response from Debbie on May 30, 2023
We look forward to your next visit to the 1000 Islands. It was truly a pleasure meeting you.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was beautiful and relaxing, the owners were so friendly and accommodating. Will be glad to book this motel again.
Stayed 1 night in May 2023
Response from Debbie on May 27, 2023
Thank you. We look forward to your next visit to the 1000 Islands.

2/10 Terrible

Laurence

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The owners are rude and i would definitely not recommend this place to anyone
Stayed 1 night in Oct 2022
Response from Debbie on Oct 14, 2022
This man was abusive to us at 10:10 AM, almost 3 hours before his check-in time. He interrupted guests that were checking out. These guests can attest to how we tried to assist this person and how abusive he was. No one could understand his poor behavior. We immediately reported his behavior to the booking channel in hopes that other businesses and guests won't have to experience a situation like this. We want all of our guests to have an enjoyable stay and return to Alexandria Bay and the beautiful 1000 Islands area.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in plenty of parking nice people in the office
Stayed 2 nights in Oct 2022
Response from Debbie on Oct 14, 2022
We look forward to your next visit to Alexandria Bay.

8/10 Good

Amitava

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good but not as good as capt thomas resort
Stayed 1 night in Sep 2022
Response from Debbie on Oct 14, 2022
We offer different amenities and rates. We have many new and return guests that are very happy with what we have to offer.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness, staff & service
I liked the convenience of walking into town. The bathroom was very very small, I didn’t like the bathroom sink in the room. The TV was too small. It worked out overall
Stayed 2 nights in Sep 2022
Response from Debbie on Sep 17, 2022
So sorry you were so unhappy.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like sitting by the quiet water of Otter Creek and watch the boats go by. Very clean. .Close walk to downtown.
Stayed 2 nights in Sep 2022
Response from Debbie on Sep 5, 2022
Thank you. We look forward to your next visit.

4/10 Poor

Janet

Travelled with family
Disliked: Staff & service
This place has a dock and is near to town, however, the beds are very uncomfortable!
Stayed 2 nights in Aug 2022
Response from Debbie on Sep 2, 2022
This person did not stay at Otter Creek Inn. She the reservation for her son. Other guest have said In fact, we loved the beds/mattress, they felt so good to sleep in. We were hoping you could tell us what brand and type of mattress so that we can purchase one for our own home.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very clean, cozy place to stay. Well kept and friendly staff. Will stay here again.
Stayed 2 nights in Aug 2022
Response from Debbie on Aug 20, 2022
Thank you!

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Owners were nice and it was a quiet location with a nice outdoor sitting area. Rooms were dated but clean. I didn't like the fact that the air conditioner was at the front of the room so if it was on and you sat outside your room it blew hot air over you and it was noisy. I suppose thats why the built a nice common seating area. Overall pleasant stay
Stayed 2 nights in Aug 2022
Response from Debbie on Aug 25, 2022
We have a beautiful new waterfront with brand new deck, patio, covered patio, floating dock and lawn for our guests to enjoy.

8/10 Good

Jamie

Stayed 3 nights in Aug 2022
Response from Debbie on Aug 17, 2022
Glad you enjoyed your stay.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Debbie on Aug 15, 2022
We look forward to your next visit.

8/10 Good

Engyee

Stayed 2 nights in Jul 2022
Response from Debbie on Aug 9, 2022
We look forward to your next visit.

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Debbie on Jul 28, 2022
Thank you. We look forward to your next stay.

8/10 Good

Patrick R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jul 2022
Response from Debbie on Jul 19, 2022
We hope you'll come back to stay again.

4/10 Poor

Steven

Travelled with partner
Disliked: Staff & service
The owner accused us of smoking in the room. We dont even smoke! She banged on the door, said i smell cigarettes. I opened the door wide, invited her in & said it is not coming from this room, we dont even smoke. She very rudely said, I know what it smells like & its coming from this room! No smoking in the rooms! The rooms were musty and unpleasant when we checked in, we had the window open to let in fresh air. Many other guests were outside smoking on the balconies, we were constantly walking through smoke clouds to get to & from our room..perhaps she smelled that. I have never felt so attacked. It was so blatantly rude. We will not recommend nor return to Otter Creek Inn. Just shameful.
Stayed 3 nights in Jul 2022
Response from Debbie on Jul 15, 2022
We do enforce no smoking in the rooms. This includes marijuana, cigarettes, vapes, cigars.... They blamed the the apartment next door. Smoking is allowed outside. We pass our Department of Health inspections with flying colors. No odors and clean.