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Reviews of Capt. Thomson's Resort

3 out of 5
Capt. Thomson's Resort
45 James Street, Alexandria Bay, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 689 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lori, Foxborough

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Both my and my friend's rooms were full of mosquitoes. There is a sign posted on the doors to the balconies saying, if you open the door, you will let the bugs in. Neither one of us opened the doors. In fact, we got there very late, after the office had closed, and both of our rooms were infested with mosquitoes. They were all over the beds, the walls, the ceilings, the towels, and the furniture. We were stuck with the rooms because we had checked in after hours, so we could not ask for different rooms. Also, I have to believe that all the rooms had mosquitoes in them. Why would just our two rooms be the exception? Also, there was a used Q-tip on the floor in my bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, clean room and bath. Easy check in and out. Wonderful refrigerator.
Stayed 3 nights in May 2024
Response from Kimberly on May 26, 2024
Thank you for your review.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being right on the waterfront of the St. Lawrence River and in touring the thousand islands.
Stayed 2 nights in May 2024
Response from Kimberly on May 26, 2024
Thank you for your review.

10/10 Excellent

Samael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being next to the Boat Tours as well as the private dock with lounger chairs. The pool was closed for repairs but theres plenty to do in walking distance to offset this. This is our 2nd time staying here but we will continue to come back. The rooms are clean, the staff is friendly and helpful, 10/10 would recommend. You can't beat their location.
Stayed 2 nights in May 2024
Response from Kimberly on May 24, 2024
Thank you for your review. We hope to see you back soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, the staff is remarkable and very friendly. The house keeping service was outstanding. I will most certainly be staying there again. Thank you for a memorable stay.
Stayed 2 nights in May 2024
Response from Kimberly on May 23, 2024
Thank you for your review. We await your next reservation with us.

10/10 Excellent

Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and calm property.
Stayed 1 night in May 2024
Response from Kimberly on May 22, 2024
Thank you for your response.

10/10 Excellent

Brian, Catosnville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, safe, and right on the water. Great value.
Stayed 3 nights in May 2024
Response from Kimberly on May 22, 2024
Thank you for your response.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It was modern and clean. Private balcony
Stayed 1 night in May 2024
Response from Kimberly on May 22, 2024
Thank you for your response.

10/10 Excellent

Salena

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent, and walkable to what we needed.
Stayed 1 night in May 2024
Response from Josh - Front Desk Manager on May 21, 2024
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Kathaleen

Travelled with family
Disliked: Cleanliness, amenities
The room has a BAD ant problem. I woke up with them crawling on me! TV picture was grainy and we had no hot water for one of the daya of our trip.
Stayed 4 nights in May 2024
Response from Lisa Knight - General Manager on May 12, 2024
Hi Kathaleen, it is extremely disappointing to hear of your experience while staying with us. Our mission is to provide the best vacation spot in the 1000 Islands and we clearly missed that mark with you. We have an incredible team dedicated to show our customers the best customer service possible! With that being said, we are not able to provide you with a comfortable stay without knowledge of room issues. We keep an active shift log that provided no documentation of these issues you experienced. I have personally spoked with the staff, front desk and housekeeping, who were not aware of your issues either. Please come back and stay with us again in the future, as I am confident we will hit our high expectation mark for you! If you do ever experience a negative issue with us, please bring it forth to the staff immediately so it can be resolved. Apologies on behalf of our entire staff, with great hopes we can better serve you in the future!

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river view! Comfortable room.
Stayed 2 nights in May 2024
Response from Josh - Front Desk Manager on May 11, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Louise, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, as advertised
Stayed 1 night in Apr 2024
Response from Josh - Front Desk Manager on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

tatiana

Stayed 2 nights in Apr 2024
Response from Kimberly on May 19, 2024
Thank you for your great review.

4/10 Poor

Emiko

Stayed 2 nights in Jul 2023

8/10 Good

Linda, rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a weekend getaway
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations. Beautiful river view, comfortable bed, room was spotless upon check in. Highly recommend!!
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here for a family wedding. Great view of Alex Bay, easy to get to and could walk to restaurants and shops. Apartment was well furnished and clean.
Stayed 2 nights in Oct 2023

8/10 Good

Ronald

Stayed 2 nights in Oct 2023

4/10 Poor

Robert

Stayed 2 nights in Oct 2023

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
One of the nicest rooms we've ever stayed in. Plus the view out our window was magnificent
Stayed 2 nights in Oct 2023

10/10 Excellent

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the river and Boldt castle from our room. Staff very friendly and helpful. Enjoyed our balcony very much
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel… very, very clean! The bed was super comfy and our view was stunning. We will definitely be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Stayed 1 night in Oct 2023

8/10 Good

tami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an amazing view.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIEW FROM ROOM
Very impressed with our experience here at this hotel. The room was very clean, housekeeping was friendly. I may ave misread but there is not a restaurant on site. Theres plenty of restaurants in the area though.
Stayed 2 nights in Oct 2023

8/10 Good

Raymond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub in our unit was not protected against slipping. A tub pad was supplied but did not adhere to the bottom.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 1 night in Oct 2023

8/10 Good

Darlene

Stayed 2 nights in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little getaway
We came in the off season so it was pretty quiet. The front desk people were super nice and gave some great recommendations on local restaurants and things to do.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the water
Front desk was a lot of help in assisting us with the town and where to eat. The accommodations were right in the water with a sweet balcony.
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 21, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
off season
Clean & vomfortable
Stayed 3 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 21, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capt. Thomson's is the bomb!
Captain Thomson's never disappoints! Very friendly, exceptionally clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 20, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Rowbecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip was awesome, the room was so comfortable and relaxing.
Stayed 3 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 20, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no microwave in the room. Also only coffee option in the room, had to go to office to obtain tea and then had to cob how to get hot water as ut was a jeyrig type machine
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 20, 2023
Thank you for staying with us, we appreciate your feedback. If you visit us again, there is hot water available in our lobby for tea. Feel free to ask our front desk staff and we can direct you to hot water access as needed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Karen, Fenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Fully renovated room. When on the river side your balcony is 5 feet from huge beautiful river.
Stayed 2 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect l9cation for the 1000 Islands cruise.
Stayed 2 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place to stay. Right on the bay. Can watch frieghters on the waterways. Scenic and a minutes walk to the restaurants and shops. We absolutely loved it here. Rooms are very clean and quaint. Nautical decor. Balconies overlook the water and docks. Great views.
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay. Easy check in, friendly staff, and will book again!
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Tanja

Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Hollis

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our trip. Would be very lively during the summer season, but very little was open in mid-October.
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, balcony over the river was awesome.
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 17, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 3 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 12, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 14, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Location and view were great. Staff was friendly. Balcony is in need of maintenance.
Stayed 5 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 14, 2023
Thank you for staying with us! We appreciate your feedback and will keep this in mind as we move forward.

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Josh - Front Desk Manager on Oct 14, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Gunnar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So cute. Beds very comfortable. The staff was very helpful. Close to boat tours and dining.
Stayed 1 night in Oct 2023
Response from Josh - Front Desk Manager on Oct 12, 2023
Thank you for staying with us! We appreciate your feedback!