Reception

Reviews of Commodore Motor Inn Albury

3 out of 5
Commodore Motor Inn Albury
515 Kiewa Street, Albury, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 110 out of 298 reviews" "
Rating 8 - Good. 143 out of 298 reviews" "
Rating 6 - Okay. 31 out of 298 reviews" "
Rating 4 - Poor. 12 out of 298 reviews" "
Rating 2 - Terrible. 2 out of 298 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
It was a very pleasant stay. Facilities were good and location close to the centre of town which was really convenient. Unfortunately the beds were really hard and uncomfortable and the toilet seat wouldn’t stay up (!) The bed situation will see me look for an alternative in the future.
Stayed 2 nights in Apr 2024
Response from Commodore Team on Apr 20, 2024
Hi David, thanks for the feedback. We are in the process of replacing all of our mattresses, to ensure that our guests get a wonderful sleep.

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Gap under front door allowing a draft .No where to place soap in shower and no where to hang clothes in shower room .
Stayed 1 night in Apr 2024
Response from Commodore Team on Apr 20, 2024
Hi Sandra,thanks for the feedback.

2/10 Terrible

Ivanka

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked three rooms and was travelling with a 82 and a 84 year old disabled person. When the 82 year old went to reception asking why there were no car parks in front of one of our rooms she was spoken to very rudely by the manager. I then went to speak to him and he said and I will quote him exactly "you can take your money and get out". The website clearly states car parking available and it was a lie. There are 40 rooms and only 23 car spots. Do not stay here because the manager does not care about his guests and the parking is not included. It's a fight to get a car spot and bad luck if you have an elderly disabled person - before I made the booking I rang and confirmed we could have ground floor rooms and also that there would be a car park in front of the room. They lied about the car parking.
Stayed 4 nights in Mar 2024
Response from Commodore Team on Apr 23, 2024
Hi Ivanka,I am sorry that your experience has not been all that you expected. As discussed, we have plenty of car parks, however they are unassigned. There is also an expectation that guests will treat staff with respect and courtesy while staying with us.

10/10 Excellent

Paul

Liked: Amenities
Very tidy and sooooo close to Main Street and shopping.
Stayed 1 night in Mar 2024
Response from Tracey on Apr 3, 2024
Thanks Paul,we are so convenient to many great shopping and dining experiences!

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from Tracey on Apr 3, 2024
Thanks Maria!

8/10 Good

Jimmy

Stayed 2 nights in Feb 2024
Response from Tracey on Mar 23, 2024
Hu Jimmy,thank you for staying with us, and we appreciate your feedback.

2/10 Terrible

Rainy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tracey on Mar 23, 2024
Hi Rainy,we are sorry to hear that you did not enjoy your stay. As our reviews show, our guests love our clean rooms, friendly staff and location right near all the great shopping and dining options!Regards,Commodore Team

6/10 Okay

Michael

Liked: Cleanliness, amenities
Lac of toiletries,no bath mat or hand towel,toilet roll empty but a spare provided
Stayed 1 night in Feb 2024
Response from Tracey on Mar 5, 2024
Hi Michael,due to a cleaning schedule error it appears that your room was not replenished. We apologize for the inconvenience, and please be aware that you can always ask at the front desk for more of these items during your stay.

8/10 Good

Vicki

Stayed 1 night in Feb 2024
Response from Tracey on Mar 5, 2024
Thanks Vicki!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for the budget conscious s traveller, clean comfortable and affordable
Stayed 1 night in Feb 2024
Response from Trace on Feb 6, 2024
Thanks Joe,we appreciate your review, and hope to see you again soon.RegardsCommodore Team

8/10 Good

Damien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access all ground floor
Stayed 2 nights in Jan 2024
Response from Trace on Feb 6, 2024
Hi Damien,the convenience of staying right in the centre of town, as well as having your car easily accessible makes us one of the most popular places to stay in the Albury CBD.RegardsCommodore Team

10/10 Excellent

Sarah, Berwick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location and friendly staff.
Stayed 1 night in Jan 2024
Response from Tracey on Mar 5, 2024
Thanks Sarah,we hope to see you again soon.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay.
Stayed 1 night in Jan 2024
Response from Tracey on Mar 5, 2024
Thanks Michael!

10/10 Excellent

Yee Tang Etta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy, a bit hot in the bedrooms as only rely on the air conditioner in the living room. The motel is very close to shops.
Stayed 1 night in Jan 2024
Response from Tracey on Mar 5, 2024
Thanks Etta,we are located right next door to the main street, with plenty of shopping and meal options to choose from.

10/10 Excellent

Phillip

Stayed 1 night in Jan 2024
Response from Trace on Feb 6, 2024
Thanks Phillip!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Fabulous customer service on check in. Convenient to cafes and restaurants. Quiet.
Stayed 1 night in Jan 2024
Response from Tracey on Mar 5, 2024
Hi Kate,thank you for your lovely review.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from . on Jan 11, 2024
Hi Patricia,thank you! We appreciate you giving us a great rating, and look forward to seeing you again here at the Commodore Motor Inn.

10/10 Excellent

Christie

Stayed 1 night in Jan 2024
Response from Tracey on Mar 5, 2024
Thanks Christie,we appreciate your feedback.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Tracey on Mar 5, 2024
Thanks Dennis!

6/10 Okay

Rishi

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The hotel manager was terrible, he has put up a false allegation on my 2 year kid for tearing the curtain. The materials of those curtain are very strong and to tear it off by a 2 year kid is impossible . When I asked the manager to show me the footage he gave up the matter .he kept asking me to apologise I said to him I won’t apologise until the allegation is valid . This is not the way to serve your client. His attitude and reaction to me was awful and threatening .
Stayed 1 night in Jan 2024
Response from Trace on Jan 11, 2024
Hi Rishi, as was discussed on the day, we can see that the curtains were torn while you were staying in the room. You also checked out of the room very late and left the room in a very dirty state, with no care shown toward the property whatsoever. It took a team of cleaners to clean the room, which could have incurred a cleaning charge. Commodore Team

6/10 Okay

Beth

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Tracey on Jan 11, 2024
Hi Beth,thank you for your great review.RegardsCommodore Team

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and central
Very clean premises, no traffic noise at night. The Albury hotel down the road has great food and is within walking distance. We arrived after reception was closed however they called and sent detailed text about how to access room. I left before reception opened so didn’t deal with anyone first hand, however all instructions were straightforward and thorough. Centrally located.
Stayed 1 night in Jan 2024
Response from Tracey on Jan 11, 2024
Hi Angela,we appreciate you taking the time to review us! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.RegardsCommodore Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey on Jan 11, 2024
Thanks Dennis,we appreciate your great rating, and hope to see you again soon.Commodore Team

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tracey on Jan 11, 2024
Hi Brooke,thanks for taking the time to give us a great review.RegardsCommodore Team

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey on Jan 12, 2024
Hi Ben,we love it when people have a great stay, and look forward to having another chance to make your stay an excellent one.Commodore Team

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay. Staff were excellent. Thought it was value for money. Great location. If i had to pick something out that could be improved, it would be the rear near the club access gate could be cleaned up a bit on both sides. This didn't bother me,` but it would be an improvement that would help.
Stayed 2 nights in Dec 2023
Response from Tracey on Jan 4, 2024
Hi Shane, thank you for your review. We look forward to seeing you again and offering you a great experience.RegardsCommodore Team

4/10 Poor

Shay

Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Lyn

Liked: Staff & service, amenities, property conditions & facilities
Value for money. Convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Philip, WALLAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient place to find food nearby
Stayed 1 night in Sep 2023

10/10 Excellent

deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accommodation.
Nice unit, clean, quiet enough (just the neighbors)
Stayed 1 night in Sep 2023
Response from Tracey on Oct 3, 2023
Thanks Deb, we are glad to hear you enjoyed your stay.Commodore Motor Inn

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean renovated property.
Stayed 1 night in Sep 2023

6/10 Okay

Bronwyn

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Sophie

Stayed 1 night in Sep 2023

10/10 Excellent

Kristy

Stayed 1 night in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy sunday morning.
The room had recently been refurbished but looked ike they forgot to paint the walls. Kig bed was was comfy new bathroom. 5am on a sunday morning is a bit early for the skip bins to be emptied then at 7am the church bells start to chime then every hour after that. Went to Elms cafe foe a beautiful breakfast and coffee.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town in walking distance to everything
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities
Great location clean amd tidy
Stayed 1 night in Sep 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
manager is very helpful and welcoming, great asset.
Stayed 1 night in Aug 2023

6/10 Okay

Stuart

Disliked: Staff & service, amenities
The room was overall nice. The reception people (man and woman) weren't very nice and bordering on strange. It says on the website the hotel has free laundry facilities on site to use and when I asked, the lady rolled her eyes and said "he wants to use the laundry" in an angry tone to the man and rolled her eyes. It all seemed like too much trouble to open a door. I just find it pathetic really.. I am paying to stay in the place so you can just bloody open it and be grateful for the business. Will not stay again. Wierdo vibe. 🤔👎👎
Stayed 1 night in Jul 2023

8/10 Good

Narelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Geraldine

Stayed 1 night in Jul 2023

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great coffee shop
Stayed 1 night in Jul 2023

8/10 Good

Dianne

Liked: Cleanliness, staff & service, room comfort
Room was very spacious. Extremely clean and nicely painted. Bathroom needs a makeover. Shower quite small
Stayed 1 night in Jul 2023

6/10 Okay

Arthur

Travelled with partner
Pretty average for price paid
Stayed 1 night in Jul 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great spot, central Albury location
Stayed 2 nights in Jun 2023