Property grounds

Reviews of Best Western Plus Hovell Tree Inn

4.5 out of 5
Best Western Plus Hovell Tree Inn
Cnr Hovell Street and Wodonga Place, South Albury, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 301 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, restaurant food, property facilities, room cleanliness were all great. “The Best” Best Western I have ever stayed at. Great Job!
Stayed 1 night in May 2024

2/10 Terrible

Chantell

Travelled with partner
Booked for 2 night and they ended up cancelling my booking because they couldn’t on to me
Stayed 2 nights in Apr 2024

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

DIANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was excellent. Great location. Room on level 2 was very quiet. We ate in the restaurant and whilst the food was very nice, both our meals were cold.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay there when in Albury
Stayed 1 night in Apr 2024
Response from Dan on Apr 5, 2024
Hi Ben, thanks for choosing us at The Hovell Tree Inn Albury as your Accommodation of choice! look forward to seeing you next time your passing through town.

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Kerri

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

8/10 Good

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, thank you
Stayed 1 night in Feb 2024

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 1 night but would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Dianne

Stayed 1 night in Feb 2024

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. No issues with checking in. Good pool and spa. Lounges around spa could do with repair or updating. Bit of a walk into city centre but otherwise a good location.
Stayed 2 nights in Jan 2024

6/10 Okay

Sheelagh

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always rely on the team at Hovel In to make it a great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable, spa bath was perfect and I could watch a movie while relaxing in the bath!
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times over the years. Only stay elsewhere when Hovell Tree is not available.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Spacious but dated
The rooms are nice and large . But quiet dated. Bed was ok, but could do with a better mattress topper.
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, quiet and convenient
Stayed 1 night in Dec 2023

8/10 Good

Spiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a reasonable place to stay. Rooms are clean and staff are friendly. The gym needs some updating though.
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and quiet. Had a good meal in the restaurant. Would have preferred a property closer to city center but a good property and would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Experience
While the accommodation was excellent, the on site restaurant was disappointing. The medium rare black Angus porterhouse I ordered and looked forward to arrived well done and dry, accompanied by underwhelming mash and boiled greens. Happy to return for accommodation, but not for the food
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room in the detached block. Convenient parking on ground floor. Dinner and breakfast both good.
Stayed 1 night in Nov 2023

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for family of 5
Lovely, clean hotel. Very friendly and helpful staff. Nice, spacious room for family of 5.
Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get into town,room was clean,easy parking and all staff were helpfull and pleasent.Rooms could do with an update but still ok,
Stayed 2 nights in Nov 2023

10/10 Excellent

Daryl

Stayed 1 night in Oct 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Malcolm

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy plumbing was the only problem. Breakfast delivered to room was amazingly good.
Stayed 1 night in Sep 2023

10/10 Excellent

Gbenga

Stayed 1 night in Aug 2023

8/10 Good

Su, Northbridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good motel away from Highway
Stayed 1 night in Aug 2023
Response from Property Manager on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Miklos

Stayed 1 night in Jul 2023
Response from Property Manager on Sep 3, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very clean and staff were fantastic.
Stayed 1 night in Jun 2023
Response from Manager on Aug 16, 2023
Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests. Should your travels bring you back to the area, we would be delighted to welcome you again. If you have any further feedback or suggestions, please don't hesitate to let us know. Your satisfaction is our top priority.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay. Very clean & staff were very friendly and welcoming.
Stayed 1 night in Jul 2023
Response from Manager on Aug 16, 2023
Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests. Should your travels bring you back to the area, we would be delighted to welcome you again. If you have any further feedback or suggestions, please don't hesitate to let us know. Your satisfaction is our top priority.

8/10 Good

Simon

Stayed 1 night in Jul 2023
Response from Manager on Aug 16, 2023
We're thrilled to hear that you had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests. Should your travels bring you back to the area, we would be delighted to welcome you again.

8/10 Good

Simon

Stayed 1 night in Jun 2023
Response from Manager on Aug 16, 2023
We're thrilled to hear that you had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests. Should your travels bring you back to the area, we would be delighted to welcome you again.

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the location next to the Murray and the filtered water was over the top appreciated
Stayed 1 night in Jun 2023
Response from Manager on Aug 16, 2023
We're thrilled to hear that you had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests. Should your travels bring you back to the area, we would be delighted to welcome you again.

10/10 Excellent

Alan

Stayed 1 night in May 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Property Manager on Jun 14, 2023
Thank you for your feedback and wonderful review, we are glad you enjoyed your stay with us and look forward to your return.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Property Manager on Jun 14, 2023
Thank you for your feedback and wonderful review, we are glad you enjoyed your stay with us and look forward to your return.

8/10 Good

Susan

Stayed 1 night in Apr 2023
Response from Guest Services on May 16, 2023
Thank you Susan for your review, we are glad you enjoyed your stay with us and look forward to you return.

4/10 Poor

Steve

Travelled with partner
Actually, wasn't able to book in. My wife had the flu and we couldn't travel and had to defer our trip. Despite ringing the motel and advising WotIf requesting a credit (not a refund), there was a definite "no". I realised I had opted for the no cancellation price but believed in the circumstances a credit should have been offered.
Stayed 1 night in Apr 2023
Response from Manager on Apr 23, 2023
I'm sorry to hear that you and your wife wasnt well and that you were not able to stay with us at Hovell Tree Inn Best Western Plus Albury. Unfortuantly no, we can not offer credits towards your stay- these need to be arranged through Wotif whom you booked and paid through. I do hope you would consider staying with us again.

10/10 Excellent

Sujay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Best Western Plus Hovell Tree Inn Albury during Easter 2023. Our experience was enjoyable & positive. We checked in on Good Friday. It was seamless and Lara was very courteous and polite. Note to Lara, Geelong FC plays AFL and not cricket 😂. The room (#46) blew us away. It was the largest hotel room we have ever stayed at. It was clean and airy. The bathroom was super clean too. Housekeeping team had left all the usual items in place for us to use. The beds were comfortable. The only minor issue we had is the door stopper. It is placed in the middle of the floor. My wife stubbed her toe on the stopper which was not pleasant. We had dinner at the Bar & Grill on Saturday night. The service was fantastic. The ambiance was really good. The food was also great. We had a small issue which was fixed quick smart and at no cost to us. Now that is what I call service. The location is also brilliant. Across the road from the great Murray River and the Botanical Garden, the hotel is also a short easy walk to the town centre. Apart from that, our family enjoyed our stay at Best Western Plus Hovell Tree Inn Albury and as mentioned above, we will most definitely stay there again. And I will whole heartedly recommend to anyone wishing to spend a relaxing and comfortable stay in Albury. Try BBB Bakery and Nord Bakery for the pastries & coffee. Won't disappoint.
Response from Manager on Apr 23, 2023
Thank you for sharing your positive experience at the Best Western Plus Hovell Tree Inn Albury! I'm glad to hear that you had an enjoyable stay and that the check-in process was seamless with Lara being courteous and polite.It's great to hear that you were impressed with your room, particularly its size and cleanliness. I'm sorry to hear about the issue with the door stopper, but I'm glad to hear that the housekeeping team had left all the usual items in place for you to use.I'm glad to hear that you had a fantastic dining experience at the Bar & Grill, with good service, ambiance, and food. It's always great when any issues are addressed quickly and without any cost to the guest.The location of the hotel seems to have also met your expectations, with easy access to the Murray River, Botanical Garden, and town centre. Thank you for the recommendation on BBB Bakery and Nord Bakery, which sounds like a great option for pastries and coffee and just across the road. We hope that you can visit us again soon!

10/10 Excellent

Tracey

Stayed 1 night in Mar 2023
Response from Manager on Apr 23, 2023
Thank you for a fantastic review Tracey, We hope to see you again soon!

10/10 Excellent

Graeme

Clean room and restaurant service excellent
Stayed 1 night in Mar 2023
Response from Manager on Apr 23, 2023
I'm glad to hear that you found the room clean and that the restaurant service was excellent! It's always great when a hotel can provide a clean and comfortable environment for guests, and when the restaurant service is top-notch, it can really enhance the overall experience. We look forward to see you again soon Graeme.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spa, happy hour, huge rooms and king size bed
Stayed 2 nights in Mar 2023
Response from Manager on Apr 23, 2023
It's great to hear that you enjoyed the spa, happy hour, huge rooms, and king size bed! Having access to a spa can be a great way to relax and unwind, while happy hour and spacious rooms can make for a more enjoyable and comfortable stay. And of course, a king size bed can make all the difference in getting a good night's sleep. We hope to see you again soon.

8/10 Good

Gary R

Liked: Cleanliness, staff & service
Very Quiet
Stayed 1 night in Mar 2023
Response from Manager on Apr 23, 2023
I'm glad to hear that you found the place very quiet! A peaceful environment can make for a more restful and enjoyable stay.