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Reviews of Courtyard by Marriott Albany

3 out of 5
Courtyard by Marriott Albany
3019 Kensington Ct, Albany, GA

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 284 reviews" "
Rating 8 - Good. 73 out of 284 reviews" "
Rating 6 - Okay. 46 out of 284 reviews" "
Rating 4 - Poor. 21 out of 284 reviews" "
Rating 2 - Terrible. 23 out of 284 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Best place in town. Albany is a dump as it is. Having a really good place to stay when you have to go there is a must. This fits the bill perfectly.
Stayed 2 nights in May 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was absolutely on point. I won’t stay any other place going forward when I come to town.
Stayed 1 night in May 2024

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor service
Stayed 2 nights in May 2024

6/10 Okay

SHERYL

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is really nice now. The upgrades are beautiful. The rust on the hinges of the bathroom doors, throws off the improvements in the bathroom. The king bed, should have more pillows. Overall, its a nice, comfortable place to relax and enjoy. I will be coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, quit modern rooms. Helpful staff.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Property conditions & facilities
No complimentary breakfast or coffee
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and accommodated all my needs. They didn't have any seating for the patio, but everything else was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint we had was the lack of hot water the second night. We had just gone back to the hotel after the funeral for my brother. We were too tired to get dressed and call for a service person or to change rooms. We reported it the next morning at checkout. Otherwise the stay was good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Miraki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal, I truly enjoyed my stay
Stayed 5 nights in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
good room - very bad cafe.
Room very comfortable front desk staff ( TRE) very helpful. Do not eat in the cafe. Dinner - cobb salad- was iceberg lettuce, shredded cheddar, tomatoes and croutons. Breakfast - french toast - cold - obviously reheated food service item served without butter - a few partially ripe strawberries and syrup.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Staff was extremely nice. My favorite place to stay in Albany.
Stayed 1 night in Feb 2024

10/10 Excellent

Oba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and larger than I expected
Stayed 1 night in Feb 2024

10/10 Excellent

Aja, San Tan Valley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff knowledgeable and kind. Great Hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice and quiet! Very cleaned. Excellent customer service!
Stayed 2 nights in Feb 2024

8/10 Good

kawana

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024

8/10 Good

Katharine

Stayed 1 night in Dec 2023

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lights in the room were all the "blue" LEDs...swap those out for modern technology and get an instant increase in ambiance. Don't count on grabbing a drink at the restaurant in the evening...it wasn't open.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service
Wasn’t bad just could use some upgrades
Stayed 1 night in Dec 2023

6/10 Okay

Barnard

Business traveller
Very average
Stayed 5 nights in Nov 2023

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 1 night in Nov 2023

6/10 Okay

Will

Stayed 5 nights in Nov 2023

6/10 Okay

Tonya

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
First let me say the front desk staff and maintenance were amazing!!!! They were friendly, accommodating and efficient. The housekeeping staff - not so much! I was booked for 2 weeks and the first night I checked in… a dirty washcloth was left in the bathroom, the iron would blink on and off causing them to give me a very old iron, housekeeping left trash in my room which eventually made me say I’ll clean myself! Checked out a day early and the front desk recommended talking to the manager which was a waste as she was not interested or engaged. Told me that she needed to know when things happened and I let her know I reported daily! This hotel was renovating which was another disappointment (but I could deal with that… as they made the best of a bad situation)… this hotel did not feel like a Marriott.. it felt like a motel off Route 66… housekeeping is crippling this hotel and the lack of empathy from management …. Bonvoy points doesn’t solve every issue!
Stayed 13 nights in Oct 2023

10/10 Excellent

Tonike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. Hotel was clean. It was in a great location. I will book this hotel again in the future.
Stayed 2 nights in Oct 2023

6/10 Okay

Dankeka

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Erik

Business traveller
Liked: Room comfort
Disliked: Staff & service
Looks nice, but not comforting
The hotel is nicely remodeled. The staff could really care less about their guests. Front desk was always abandoned, or the employees on their personal phones. The ice machines were out of order. And as a construction worker always on the road, its nice to start the day off with breakfast. This hotel does not offer a continental breakfast. You could get a bowling alley style meal from their Bistro though for $4-$9. There are better options in the surrounding area. I probably won't stay here again unless the better hotels are booked.
Stayed 3 nights in Sep 2023

6/10 Okay

Ronald

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Electrical outlets did not work. Bathtub drain did not work. Trash on the floor under the desk and the room had a chemical odor. The hotel was full so I was not able to change rooms. The a/c was also not functioning properly.
Stayed 1 night in Aug 2023

8/10 Good

Tamara

Travelled with partner
Liked: Staff & service, amenities
Restaurant staff was receptive.
Stayed 4 nights in Jul 2023

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeepers did an outstanding job helping us clean and reassemble our room after we had to unexpectedly checkout of our suite. They made sure the bridal’s decorations were conserved and transported everything to the new assigned room with no complaints. We were able to get their names but thank you to the ladies that helped us in room 301 and 101!
Stayed 1 night in Jul 2023

4/10 Poor

Mickoy

Stayed 2 nights in Jul 2023

2/10 Terrible

Melisha, Douglasville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was not clean
Stayed 1 night in May 2023

6/10 Okay

Preston

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Quiet and peaceful stay especially at night
Stayed 2 nights in Apr 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Feb 2023

4/10 Poor

Jerry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Starbucks coffee available
Stayed 2 nights in Jan 2023

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don't.
Outside looks pretty nice and the staff seems very friendly but man this place is a dump. Didn't realize a Ladybug infestation in a room was even possible and why are all the fixtures in the room rusted and dirty?
Stayed 1 night in Jan 2023

6/10 Okay

Srinivas, Suwanee

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I am surprised that they do not serve complementary breakfast for $150 a night stay.

6/10 Okay

Russell

Travelled with family
Disliked: Cleanliness, staff & service
Room was dirty. Asked housekeeping to straighten up our room when we left for the day and upon returning 10 hours later nothing was done. The man working at Bistro had no interest in serving anything. Told us they had no food..
Stayed 2 nights in Nov 2022

6/10 Okay

Steven

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (evening) was less than thrilled to be there - wasn’t rude but never smiled or was very warm/welcoming. Other staff were very nice/helpful. Rooms were both musty smelling during stay - air units were on but either needed cleaning or better outside air exchange - was able to open windows to refresh air. Rain hitting air unit on outside was very loud - enough to wake up to as it channeled the noise directly into the room. Minor repairs needed throughout property - missing light fixture in room, loose trim, and very obvious ceiling patch jobs in several public places. Parking lot was well lit with ample spaces provided.
Stayed 2 nights in Nov 2022

4/10 Poor

Sherrise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay
This courtyard hotel is one of the worst I have been to since being an adult, the rooms are dirty, smelly doors do not lock properly had to switch rooms due to this. Had a room near the ice machine which made noise all night along with the AC but overall there are a lot of food options and it was close to the prison that my husband is in so that being said there are not that many options for lodging
Stayed 2 nights in Sep 2022

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2022

6/10 Okay

Teresa

Travelled with family
Disliked: Staff & service
Location was the best.
Stayed 1 night in Sep 2022

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the area
Stayed 2 nights in Aug 2022

6/10 Okay

John

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were the best part of all.
Stayed 1 night in Aug 2022

2/10 Terrible

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not kept up
Walked into our room & it smelled bad, ac wouldn't blow cold & the shower was dirty. Went back & said we need a new room, they moved us to "the last cleaned room they had" it wasn't much better, carpet was sticky, they had a small fan or something plugged in in the room by the bathroom that ran non-stop, it was like 9:30 & we were tired so we just stayed there but will definitely not stay there again
Stayed 1 night in Aug 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property could use a coat of paint and update
Stayed 3 nights in Aug 2022

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022