I chose this hotel for two reasons: to celebrate 12th anniversary of marriage and because my children are 8 and they love water parks. The kids club is great, my kids love them and they give us time to my wife and me to enjoy our time. So that was the best of the hotel. The food in the buffet was monotonous and lack of options for people that are vegetarian or cannot eat pork or beef. The cocktails were ok but they do not handle anything with milk. The selection of dinning also was a problem since they are overbook and is likely that you cannot get any restaurant of your choice. The staff.. that is hard, some staff were stremely nice and other were rude. My mom is
80 so walking was a problem since the hotel is large. However, nobody from the staff told me that wheelchairs were available, not in the counter nor another staff. I also disappointed with the counter, they asked for all IDs and they knew the age of my mom, but they anyway give second floor, so i asked to change the room which took another hour. One of the rooms i got had a broken AC, i did not notice because i got two connected rooms, and during afternoon, any fresh feels good, bit the second days it was terrible. So i call service and the maintenance guy keep telling it was ok when Clearly it did not get cold, he say it was 22 Celsius and that was not even 25 since i know well temperatures (i live hot whether). Next day we got a room with good AC but the TV was broken. Their food needt o improve