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Reviews of Ramsgate Hotel by Nightcap Social

3 out of 5
Ramsgate Hotel by Nightcap Social
328 Seaview Road, Henley Beach, SA

Reviews

8.2

Very good

Rating 10 - Excellent. 55 out of 103 reviews" "
Rating 8 - Good. 24 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 7 out of 103 reviews" "
Rating 2 - Terrible. 8 out of 103 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Stayed 3 nights in Mar 2024
Response from Ramsgate Hotel on Apr 9, 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price for room was minimal and is in a wonderful location. Having a security door for the accomodation area is excellent. Promotes people to socialize in a lovely environment
Stayed 1 night in Feb 2024
Response from Ramsgate Hotel on Feb 12, 2024
Thank you for your 5 star review, we hope to see you again soon.

10/10 Excellent

Zuzu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Ramsgate Hotel on Feb 9, 2024
Thank you for your 5 star review, we hope to see you again soon.

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Ramsgate Hotel on Feb 9, 2024
Thank you for your 5 star review, we hope to see you again soon.

10/10 Excellent

Marie Christine

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ramsgate Hotel on Feb 9, 2024
Thank you for your 5 star review, we hope to see you again soon.

10/10 Excellent

marianne T

Travelled with partner
Liked: Amenities
Location.
Stayed 1 night in Jan 2024
Response from Ramsgate Hotel on Jan 12, 2024
Thank you for your 5 star review, we hope to see you again soon.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Blonde bar attendant who poured a complementary pint down the drain was the only downside . Seemed to get pleasure while doing it well. Beyond moronic . Other than her stupidity, it was an enjoyable stay
Stayed 3 nights in Jan 2024

8/10 Good

Khudadad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ramsgate Hotel on Jan 12, 2024
Thank you for your review!

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Very noisy at weekends but lovely space
Really liked the room, the social space and the shared bathroom as there was 4 toilets and showers. I was expecting normal loud bar noise after reading previous reviews, but it was ridiculous how loud it was on Saturday night until 2am, even with my very heavy duty earplugs I knew what song was being played downstairs and then music again at 8am on Sunday morning. Such a shame as really enjoyed it otherwise and weeknights were much quieter
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pretty nice old building. Staff was pleasant. Style was not totally to my liking but pretty nice. For the price, it was great!
Response from Ramsgate Hotel on Feb 12, 2024
Thank you for your 4 star review, we hope to see you again soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ramsgate Hotel on Nov 23, 2023
Thank you for your 5 star review, we hope to see you again soon.

8/10 Good

BRANKO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant hotel
Pleasant stay with the kids with friendly service from staff.lovely food served up with excellent refreshing drinks. A little noisey but was a friday night but we got our sleep.easy check out and we we're on our way.thanks for the stay
Stayed 1 night in Nov 2023
Response from Ramsgate Hotel on Nov 9, 2023
Thank you for your review, we hope to see you again soon

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was that the shower wasn't hot enough. The nightclub was loud, but is a warning when booking, so people know what to expect.
Stayed 2 nights in Nov 2023
Response from Ramsgate Hotel on Nov 9, 2023
Thank you for your review

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023
Response from Ramsgate Hotel on Oct 12, 2023
Thank you for your 5 star review. We hope to see you again soon.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved loved!! The location overlooking the beach!! Staff were always friendly and helpfully Highly recommended
Stayed 1 night in Oct 2023
Response from Ramsgate Hotel on Oct 3, 2023
Thank you for your review Anne we hope to see you again soon

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Ramsgate Hotel on Oct 12, 2023
Thank you for your 5 star review. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Ramsgate Hotel on Oct 12, 2023
Thank you for your 5 star review. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vibe accomodation, high quality unique rooms and great staff and location. Extremely satisfying stay and got so lucky with the sunny weather.
Stayed 2 nights in Sep 2023
Response from Ramsgate Hotel on Sep 15, 2023
Thank you for your fantastic review. We hope to see you again soon.

4/10 Poor

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, communal kitchen area for tea/coffee etc, staff were great, would stay again
Stayed 1 night in Aug 2023
Response from Ramsgate Hotel on Aug 29, 2023
Thank you for your 5 star review, we hope to see you again soon.

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the building / architecture / decor Didn’t like shared bathroom but it was okay.
Stayed 1 night in Aug 2023
Response from Ramsgate Hotel on Aug 17, 2023
Thank you for your feedback, we also have rooms with ensuite if you would prefer to book that next time.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, very comfortable
Stayed 1 night in Aug 2023
Response from Ramsgate Hotel on Aug 10, 2023
Thank you for your lovely feedback, we hope to see you again soon.

4/10 Poor

Driving

Liked: Cleanliness
Disliked: Staff & service
There were no towels provided in the room, and no-one could be contacted in the morning to assist, so we couldn't shower. My phone charger was left behind, which was my error, however upon inquiring I was told it was not found in the room, which was clearly incorrect. When I first phoned to discuss, I was told someone would phone me back the following day, which they didn't, and when I again phoned the next day there was no attempt made to rectify these problems, instead I was made to feel like it was my fault that I hadn't noticed the missing towels until morning, and that I was lying about the phone charger. All up, a very poor experience.
Stayed 1 night in Jun 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location. Room was very clean. Enjoyed our stay but wish the windows and doors to the balcony could open for some fresh air.
Stayed 1 night in Jun 2023
Response from Ramsgate Hotel on Jun 13, 2023
Thank you for your review, we hope to see you again soon.

6/10 Okay

Lucette

Travelled with family
Liked: Cleanliness, staff & service
Being a pub hotel, there were issues with noise from the bars (not the nightclub noise) and no guest reserved parking. Reception check-in was unusual, with having to press a very high up the wall intercom and then wait for someone to turn up, in the hallway. Was asked to pay a room bond of Aus$100. No info given about breakfast or other things (like tea/coffee making). Couldn't open windows or balcony door for some fresh sea air
Stayed 1 night in Jun 2023
Response from Ramsgate Hotel on Jun 6, 2023
Thank you for your review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
hi
Stayed 1 night in May 2023
Response from Ramsgate Hotel on May 22, 2023
Thank you for your review, we hope to see you again soon

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room 2 Very comfortable bed great shower and very clean bathroom area ceiling lighting is poor for my old eyes
Stayed 1 night in May 2023
Response from Ramsgate Hotel on May 22, 2023
Thank you for your review, we hope to see you again soon

4/10 Poor

Adam

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Tiny room , shared bathroom to far away. Wouldnt use this again
Stayed 1 night in May 2023
Response from Ramsgate Hotel on May 5, 2023
Hi AdamWe are a 3 star hotel for just over 100 per night with most rooms within 10m of the shared bathroom. Sorry you didnt like your stay.RegardsRamsgate Hotel

4/10 Poor

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Trying to sleep in the middle of a nightclub is torture. Bed was shaking and not in a good way.
Stayed 1 night in Apr 2023
Response from Ramsgate Hotel on May 4, 2023
Hi NancyThank you for your review, yes we run a nightclub on Friday and Saturday nights as advised.Regards

4/10 Poor

gordon

Travelled with partner
Liked: Staff & service
Great location. Easy access to beach, nice 30 min walk to train into Adelaide. The noise was too LOUD, difficult to sleep. Instant coffee provided, but no coffee cups. Sink in common area was often full of dirty cups. Put do not disturb sign on door, housekeeping came in any way.
Stayed 4 nights in Apr 2023
Response from ramsgate managment on Apr 15, 2023
Thankyou for the feedback Gordon. We are sad to hear that your stay wasn't up to standard. If you could contact the hotel on 83565411 and ask to speak to the manager, we would love to have a chance to fix this with you.

10/10 Excellent

colin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Hand dryer did not work and no hair dryers. But everything else is great
Stayed 2 nights in Feb 2023
Response from Ramsgate Hotel on Mar 27, 2023
Thank you for your review, We have hair dryers you just need to ask.

2/10 Terrible

Darren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy with windows that don’t open ( just double glaze them) stop the road noise and let everyone know about the band noise before booking.
Stayed 3 nights in Feb 2023
Response from Ramsgate Hotel on Feb 27, 2023
Hi DarrenWe do advise about the night club noise on Friday and Saturday nights, sorry you missed that.Kind RegardsRamsgate Hotel

4/10 Poor

Seddiqa

Travelled with family
The room had no ventilation the only way to get ventilation was to leave the door open!
Stayed 4 nights in Jan 2023
Response from The Ramsgate Hotel on Jan 30, 2023
Hi SeddiqaWe have Air conditioning in all rooms that can be set to any temperature, if you were unsure on how to work please come and see staff next time.Kind RegardsRamsgate Hotel

2/10 Terrible

Greg

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the absolute worst stay I have ever had in 40 years of travelling and I have lodged a formal complaint with Ramsgate Management. We were kept awake till 2:00am with the extreme noise from the DJ and guests downstairs, of which we were NOT advised at any stage, despite a call to Ramsgate the night before, checking on availability. The fire alarm system went of during the night with an ear piercing sound that awoke everyone upstairs and created a panic as all thought there was a fire and attempted to exit the building in pyjamas and dressing gowns. The alarm sounded for some time and seemed like nobody downstairs even cared. Then to top things off, my partner Glenda had to go to the toilet at around 12:50am and was confronted at the door to the ladies amenities, by a naked man coming out and attempting to wrap a towel around himself. As soon as he had exited, Glenda stepped inside to be confronted by a naked woman, who had obviously been engaged in activities with the man that had just left. I find this entire experience totally unacceptable and a serious breach of Ramsgate's due dilligence. myself and my partner are both in our sixties and I must say that when I heard what had happened when Glenda came back to the room very distressed, I was ropeable as this scenario could very well have turned nasty and may have ended in the need for an ambulance, or worse. Consequently, I request a full refund and acknowledgement of actions, or I will be escalating the matter.
Stayed 1 night in Jan 2023
Response from The Ramsgate Hotel on Jan 23, 2023
Hi GregThanks for taking the time to write a review, as privately discussed we are dealing with this matter.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting near the Henley Square Pier with views to the sea from the upstairs balcony
Stayed 1 night in Jan 2023
Response from The Ramsgate Hotel on Jan 23, 2023
Thank you for your great review!

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities
Old world charm and style comfortable bed. The automatic timer on the light in the mens bathroom was too slow to activate and too quick if you needed to have a shower in the evening to get ready for dinner The 10 minute fire alarm at 11 am didn't help but beyond control
Stayed 1 night in Jan 2023
Response from The Ramsgate Hotel on Jan 23, 2023
Thank you for your review! I will look into the mens bathroom timer.We hope to see you again soon.

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was a bit messy because the staff member didn’t realise that we had already paid in advance of our arrival. Facilities including the shared bathroom were great.
Stayed 2 nights in Jan 2023
Response from The Ramsgate Hotel on Jan 19, 2023
Thank you for your review, we are training staff at the moment so we thank you for your patience. We hope to see you again soon.

10/10 Excellent

Leon Dale

The management was friendly and helpful
Response from The Ramsgate Hotel on Jan 16, 2023
Thanks for the 5 star review, we hope to see you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean well priced but breakfast included was a bit stingy
Stayed 1 night in Dec 2022
Response from The Ramsgate Hotel on Jan 16, 2023
Thanks for the 5 star review, we hope to see you again soon.

10/10 Excellent

Joseph Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from The Ramsgate Hotel on Jan 16, 2023
Thanks for the 5 star review, we hope to see you again soon.

2/10 Terrible

Adrienne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no parking around the hotel. I was expected to lug my suitcase over 1 km to get to my room. Then there was a function going to 3 am, and their solution was to offer free drinks. I wanted to get up at 7 to go and do a Park Run, so it wasn’t suitable at all for me. They refused to give me back my money. So I spent $147 for NOTHING. No accommodation; nothing. They stole my money and even though they room was unsuitable and I didn’t find out until I arrived, after driving from another state; they didn’t care a bit. So I wouldn’t recommend this place to anyone. Ever. Thieves.
Response from The Ramsgate Hotel on Dec 1, 2022
Hi AdrienneAs per your booking we state that we have no onsite parking and we have a night club that runs until 2am on Friday & Saturday nights, it's clearly stated. We do have a loading zone out the front of the hotel for you to unload your luggage. Unfortunately we cannot offer refunds for change of mind as per booking T & C's we need 24 hours notice for cancellation. Next time please read all the information on the room/hotel before confirming your stay.Kind RegardsRamsgate Hotel

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service, amenities
Room, whilst clean and tidy is very basic. No in-room facilities other than TV. No ensuite, no tea/coffee, one towel only, no onsite carparking. The vendor demands a further $100 deposit upon arrival, none of which was disclosed on the booking listing.
Response from The Ramsgate Hotel on Nov 30, 2022
Hi WendyThe room is exactly what you booked through Expedia, All amenities are clearly stated in the booking as well as the 100 bond.RegardsRamsgate Hotel

10/10 Excellent

Heather

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Stayed 8 nights in Nov 2022

10/10 Excellent

Andrea, EDMONTON

Stayed 1 night in Nov 2022

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here!

10/10 Excellent

Eilannin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Fantastic place to stay and a really good price. Will definitely be back
Stayed 2 nights in Oct 2022

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, clean room and friendly staff.Right in the heart of Hently Beach
Stayed 1 night in Oct 2022

10/10 Excellent

Harriet

Stayed 1 night in Sep 2022