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Elegant lobby design, friendly and professional staff. The only issue was limited room service options (dinner only available 5:30-8:30pm, and nil gluten free options outside of this time).
On my next stay I would not like the reception staff to come to our room twice to ask our young man to keep quite, hotel stays are for fun or give us a sound proof room next time pls
The female concierge was very friendly and knowledgeable. The room was clean and despite the mattress being quite soft, the bed was actually very comfortable. The location was perfect, within easy walking distance of all main events/locations.
Would definitely return when next in Adelaide.
Nice boutique comfortable hotel but showing a little age in places. Good central location. Great bed and TV, & short lift times! Staff are a bit aloof, no help with bags on arrival, no parking onsite but nearby. Overall, would probably stay again
It was a real quiet stay…I will stay there again whenever I need too when I’m back In Adelaide.
Wondering if Expedia will refund the 3 days I wasn’t able to stay???
Staff were really helpful and the property was very comfortable.
Georgina
Stayed 1 night in Feb 2024
10/10 Excellent
Rachel
Feb 27, 2024
Rachel
Stayed 1 night in Feb 2024
10/10 Excellent
Michelle
Feb 25, 2024
Liked: Amenities
Great customer service, nice clean room and good amenities
Michelle
Stayed 2 nights in Feb 2024
8/10 Good
Joanne
Feb 25, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location
The hotel is very central and very easy walking to Rundle Mall.
Only downfall was the room was in need of an upgrade but it was sufficient for our needs
Bed extremely comfy and very clean, staff extremely friendly
Terrible experience during check in. The male reception was rude and offered us not to check in and he will refund our payment. Told him it’s already 6pm and it’s Valentine’s Day me and my partner we have a dinner reservation. Rude and very unprofessional
Good hotel located close to everything in the cbd. Great cafe downstairs for breakfast each morning.
Michael
Stayed 3 nights in Feb 2024
8/10 Good
Sylvia
Travelled with partner
Feb 9, 2024
Liked: Cleanliness, staff & service
Good central location. Reception staff were very friendly and helpful. There is a pool but very small. Also has laundry facilities available. The restaurant facility in the lobby was an affiliation and we felt rather a let down for the hotel.
We were only there overnight so can't rate some of the facilities, but the person working at the desk was very friendly and helpful and the room was clean
Cheating staff stole our money!!
Charged for items in minibar that we never had.
No communication from staff about charge.
Only found out by checking bank account.
No refund or apology offered!
Never staying again!!
Cleanliness of the room and restocking was an issue. The House Keeper Marilyn was excellent and responsive. Cleaning staff are new and still training. We lost a night due to a cancelled flight and the hotel would not refund even though we gave as much notice as we had. They indicated this was because we booked through Expedia so perhaps others may like to book direct given the amount of flight cancellations. The restaurant was excellent and rooms spacious. Good security and location.
Would have given 5/5, but housekeeping a real disappointment. No tea/coffee/milk, soap or tissues replenished for my second night.
Sad when you have to ask, You get a weird look from Reception.
Everything else was terrific.
Great Location
Its a great gem hidden away. The hotel is pretty good. The gym and the pool areas are very neat. The only thing I didn’t like that they charge for water bottles in the mini fridge in your room.