Outdoor pool, sun loungers
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Reviews of Best Western Plus Accra Beach Hotel

3 out of 5
Best Western Plus Accra Beach Hotel
51 Beach Drive, Nungua, Accra

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 314 reviews" "
Rating 8 - Good. 127 out of 314 reviews" "
Rating 6 - Okay. 71 out of 314 reviews" "
Rating 4 - Poor. 27 out of 314 reviews" "
Rating 2 - Terrible. 17 out of 314 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Latoya

Liked: Cleanliness, staff & service, amenities
It was just average.
Stayed 2 nights in Mar 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Rooms were cleaned daily. Outside grounds and pool are very nice. Decent breakfast provided.
Stayed 7 nights in Feb 2024

6/10 Okay

Idemudia

Travelled with partner
Property is not well maintained and falls short of the Best Western standard in the USA
Stayed 2 nights in Feb 2024

2/10 Terrible

Corby

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

6/10 Okay

Akwasi

Disliked: Staff & service
Average Hotel
An average hotel… the location bit far from the city center. But good for hideout and like it’s beach location. Prices of $130 a night for the room doesn’t match the quality of service. Breakfast is okay. Honestly I’m not looking forward to go back. Same or lower amount can get a hotel in the city center with better service.
Stayed 3 nights in Dec 2023

8/10 Good

Rixon T

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

SIMSID

Stayed 5 nights in Dec 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Dec 2023

6/10 Okay

ADINA HODGE, WEST PALM BEACH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff provided excellent service. The lobby was beautiful. The rooms were dated. Some of the electric sockets did not work. The prices for cleaning a woman shirt was not clear. They need a posted price listThe Not enough drawers for clothing. Dining choices were limited. The same for breakfast. The staff service excellent

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best staff ever. Helpful polite and friendly
Stayed 8 nights in Aug 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most friendly staff, cannot do enough for you.
Stayed 9 nights in Jul 2023

10/10 Excellent

Godwin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay and lovely staff
Stayed 4 nights in Jun 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Fantástic customer service. The front desk staff, the restaurant staff and management were great. My driver Mark was excellent! I loved sitting by the ocean and relaxing.
Stayed 2 nights in May 2023
Response from BWP on Jun 8, 2023
Thank you for your feedback we appreciate the time you spent with us. Hope to see you back,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere. Great staff. Very quiet.

10/10 Excellent

Sherriann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome environment with a package of lodging, food and a pool! Breakfast was awesome!

8/10 Good

Andrea

10/10 Excellent

MICHAEL

Liked: Staff & service, amenities, property conditions & facilities
Great customer service. Those gentleman at the main entrance are very professional.
Stayed 2 nights in May 2022

6/10 Okay

Kester

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wonderful staff...wifi was terrible...A very disappointing facility In general.
Stayed 4 nights in May 2022

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service
Service is diabolical with exception of a couple of staff in dining room who were very helpful. Water went off 3 times. Not very clean. Food very poor and poor selection. Would not recommend to anyone
Stayed 9 nights in Mar 2022

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good staff
Stayed 2 nights in Feb 2022

6/10 Okay

Kenneth De

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is a secure compound. We liked our room and view of ocean and pool. We enjoyed the pool and live music. The house keeping staff and pool attendant were great! The food servers were tired and very slow and inattentive which is common and to be expected in Ghana. Our water went off at least three times while we were showering. Each time they restored the water not too long after. It took 2hrs and three calls to room service to get a small portion of ice cream delivered to our room. The lobster I ordered was cold and not fresh. It smelled bad to me so I sent it back and couldn’t eat it. I ordered vanilla ice cream for my wife by the pool side but they ran out of vanilla and had to supplemented with some freeze dried strawberry something. The kitchen/food services are not well managed at all. There’s obvious building maintenance issues being neglected ie: door hardware, paint, furniture and roof. The grounds are very well kept but the beach was littered with garbage as are most beaches in Ghana. It was our third stay here but appears to be under different management then last time.
Stayed 3 nights in Dec 2021

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning isn’t provided unless you’re in your room.
Stayed 6 nights in Oct 2021

8/10 Good

Silas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Silas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Beryl

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

8/10 Good

Faith

Travelled with family
Liked: Room comfort
Stayed 3 nights in May 2021
Response from BWP on Jun 11, 2021
Thank you for taking the time to give us your feedback. We appreciate you staying with us and we hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The water was brown the bathroom had no air conditioning and there was no internet.
Stayed 6 nights in May 2021
Response from BWPABH on May 11, 2021
Thank you so much for your feedback, we are sincerely sorry for the inconvenience caused. We will work hard to fix all the issues you experienced. We hope you experience a better service next time. Thank you.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Sadly I truly tried to work with them to resolve issues with two different rooms. First room the balcony Door would not kicks. So I ask for another room in which I had to spend a $600 more dollars since it was a king suite. I initially loved the room until I tried using the jacuzzi which did not work. The maintenance staff came to look and immediately said ow this jacuzzi has a big problem we already know. He said sorry this can not be fixed. I then asked to speak to management and they never responded to my request to speak with me regarding the issues . I demanded a partial refund. They refused and said they can do it at my next stay. I’m was like Wow. They refused to help me . They could do much better. It could be a great facility if they just keep it up. But the customer service to resolve issues is horrible
Stayed 7 nights in Apr 2021
Response from BWP Accra Beach Hotel on May 3, 2021
Dear Sir, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was unfortunate the hot water in the Jacuzzi did not work, even though it was working under the shower. It is also unfortunate that the General Manager decided to give you a discount on your next visit and a free dinner which you denied both. Once again, we sincerely apologize for any inconvenience as this is a very uncommon instance and we’ll do better in the future. Thank you.

2/10 Terrible

Chantal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing more than BEGGARS and THIEVES working here
My money was stolen for a nights stay and all they staff did (mainly front staff) was beg for money every chance they could. I wouldn’t recommend my enemy stay here. Stay clear of this hotel. You get what you pay for. Next time I’m in town on business I’ll pay a hefty fee for a sound establishment, a peace of mind, and good food (they serve old breakfast).
Stayed 3 nights in Apr 2021
Response from BWP on Apr 22, 2021
Thank you so much Chantal for your review with respect to considering Best Western Plus Accra Beach Hotel during your stay. Indeed, we apologize to you with regards to your sentiments but the least to say the tarnishing of the hotel's image is not the best. Our staff does not beg for money and Chantal has a mental disorder and all other hotels need to take a cue from this. Again, your refund is ready for collection since we have trained our staff not to accept monies from any guest owing to they being professional. We do not refund monies at the front desk but it is processed by the finance department and then a transfer is done to your bank. Nasty statements are not the best on social media platforms and please behave and say good things anywhere you visit. We recommend again to other hotels to take a cue from Chantal who has a partner she moves with. Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The view was amazing. It eill be thr best view you can get in the Accra area of the beach. The food is very great.... The staff is realky nice and the buffet breakfast was different with a convenient menu of local and continental choices.
Stayed 4 nights in Mar 2021
Response from Ernest on Apr 21, 2021
Thank you and we hope to see you again

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff very good
Stayed 1 night in Apr 2021
Response from Ernest on Apr 6, 2021
We are at your service Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just ok by all standard. And pleases with their services
Stayed 4 nights in Mar 2021
Response from Ernest on Apr 6, 2021
Thank you for choosing us among the lots, hope you see you again

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Highly disappointing.
I found my stay at this hotel disappointing from start to finish. I chose this hotel because it claimed to have super speed WiFi and the room I had booked claimed to have a deep soaking tub. When I got there the WiFi in my room wasn’t working, I had to contact the staff around 4 times to try and assist me and was then told I would only have WiFi when the person in the room next door was in their room. This to a large extent ruined my stay as I was there on business and needed to work. Additionally there was loud music playing from the pool all day everyday and this was very frustrating as I needed to work and could hear it from my room. The breakfast was also very disappointing as the egg and omelette station had nobody present to cook the food and there were no staff present most of the time to ask for help. The only reason I did not leave was because the cleaning lady and waitress were very kind and tried there best to make my stay more comfortable. Overall the stay was disappointing and not worth the money paid.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was amazing. But my rooms were given out
Stayed 1 night in Jan 2021

8/10 Good

Nana Aba

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Reasonably Priced, Best 4g LTE signal in GH
The facilities(tables, chairs and, TV) in the room are a little bit dated by the beds were very comfortable and clean. Many hotels had jacked up their prices for the holidays but this hotel's price was very reasonable. Their menu breakfast is one of the best I've had in any hotel(Counting more than the 26 states I've travelled in the USA). They also have the highest 4g LTE signals I've ever seen on the MTN Network. I was pulling 112Mbps download and 56Mbps Uploads.
Stayed 3 nights in Dec 2020
Response from BEST WESTERN PLUS ACCRA BEACH HOTEL on Jan 18, 2021
WE WARMLY APPRECIATE YOUR FEEDBACK. HOPE TO SEE YOU BACK

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities
Just ok
Location is great Good was good Rooms could use more maintenance More spraying/fumigation needed; bug find their way into the room always Workers are nice and helpful
Stayed 2 nights in Dec 2020
Response from Best Western Plus Accra Beach Hotel on Jan 18, 2021
We warmly appreciate your feedback, Your suggestions are highly valued....

8/10 Good

Domingo

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 9 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with group
My stay was ok the environment not very serene.
Stayed 1 night in Oct 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

2/10 Terrible

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine. My boyfriend and I ate dinner there and it was good; however I would not recommend this place because of the location. It is in a very unsafe neighborhood. We went for a walk. Less than 200 meters from the security gate we were assaulted by a group of men! Both of us!! A man was slapping me and trying to steal my phone. Another man ripped my boyfriend’s shirt off. The hotel did protect us from the men which I appreciate however I would never return to this place due to the location. Make sure you look into the location of your hotel and not just the pictures and amenities of the hotel. If you do stay here do NOT walk the street. We wanted to walk the beach initially but it was closed.
Stayed 2 nights in Feb 2020

4/10 Poor

Kathie, Boston

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The property looks very pretty and the staff is friendly. The pool area is also attractive. However, I cannot recommend this hotel because the rooms are not maintained. Our room smelled very bad._ A heavy musty smell that was most unpleasant. We tried to air It outt by opening the door. There are 0 plugs available near the beds or desk to plug in a tablet or charge a phone. There was an electric tea kettle to make coffee but the only place to plug it in was sitting it on the floor near the back door and the one outlet. To make it worse, the teakettle does not work correctly and overheats and does not shut off. I got a very bad burn on my hand from it. The door was extremely difficult to lock / unlock and open. I almost had to call for assistance to get out of the room. The exercise room is not well maintained. There are no towels and no water available, and the day I was there, the treadmill was broken.
Stayed 1 night in Feb 2020
Response from Trudy Wiredu on Feb 28, 2020
Dear Kathie, We are so sorry you were unhappy and could not enjoy your stay. We sincerely apologize, we strongly assure you that, your next stay with us will be a better one. Once again we are very sorry for the inconvenience caused. Thank you Trudy Wiredu.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpfull but long preparatoir time for food. Club sandwich for lunch caused me stomach pain and toiletrunning
Stayed 3 nights in Jan 2020
Response from t on Feb 18, 2020
Dear Valued Guest, We thank you for using our service and we appreciate your feedback. We apologize for the inconvenience caused. We assure you of better service next time. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my stay, I like the dining and the ocean view, The bed was comfortable and the staff helpful and friendly
Stayed 8 nights in Jan 2020
Response from T on Jan 30, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is the staff made feel like a very important guest and the food is good there too!
Stayed 6 nights in Jan 2020
Response from Trudy Wiredu Assistant Front Office Manager Best W on Jan 22, 2020
Thank you for your feedback. We hope you come back again soon.