Breakfast, lunch, dinner served; international cuisine

Reviews of Holiday Inn Acapulco La Isla, an IHG Hotel

3.5 out of 5
Holiday Inn Acapulco La Isla, an IHG Hotel
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 354 out of 527 reviews" "
Rating 8 - Good. 131 out of 527 reviews" "
Rating 6 - Okay. 22 out of 527 reviews" "
Rating 4 - Poor. 5 out of 527 reviews" "
Rating 2 - Terrible. 15 out of 527 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose r

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Marco

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Amenities
Loved the staff, everyone at the Holiday Inn Isla location are incredible friendly, helpful and professional! The rooms are very clean and comfortable. The area is very walkable many great restaurants and shopping near by. Also very close to Barra Vieja beautiful beaches. I highly recommend this hotel to anyone coming to Acapulco!
Stayed 3 nights in Oct 2023
Response from Stephen on Nov 16, 2023
Thank you very much for your comments, we hope to see you in the near future

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and modern. Staff super friendly. Neighborhood very ugly. They announce it Holiday Inn “La Isla” which is a nice shopping center, but the hotel is located far away from it. It is in a very ugly neighborhood.
Stayed 3 nights in Oct 2023
Response from Gloria on Nov 16, 2023
Thank you very much for your comments, we hope to see you in the near future

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 1 night in Aug 2023
Response from GM on Aug 28, 2023
Estimado Sr. Fernando,Muchas gracias por su amable valoración durante su reciente estancia.Ha sido un gusto saber que la disfrutó.Esperamos su visita pronto.

8/10 Good

Laila

Stayed 1 night in Jun 2023
Response from GM on Jul 13, 2023
Estimada Srita. LailaMuchísimas gracias por su valoración.le esperamos en casa.saludos cordiales.

10/10 Excellent

Jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from GM on May 29, 2023
Estimado Sr. José Manuel,Agradecemos su confianza. Le esperamos en casa para su próximo viaje.Saludos cordiales.

10/10 Excellent

Arquimides

Liked: Cleanliness, staff & service, property conditions & facilities
It’s super clean. Excellent customer service. The staff is very welcoming.
Stayed 1 night in May 2023
Response from GM on May 29, 2023
Dear Mr. Arquimides,Thank you very much for your great comments ¡Best Regards.

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from GM on May 29, 2023
Estimado Sr. José,Muchas gracias por su valoración.Le esperamos pronto.Saludos cordiales.

10/10 Excellent

Roxie

Liked: Cleanliness, property conditions & facilities
Clean hotel
Stayed 1 night in Mar 2023
Response from GG on Apr 4, 2023
Gracias Roxie,Por su amable valoración. Le esperamos en casa.

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Todos bien Gracias
Stayed 1 night in Mar 2023
Response from GM on Apr 4, 2023
Estimado Sr. Fermin,Muchas gracias por su amable valoración que nos ha dejado. Significa que disfrutó su estancia en casa. Le esperamos para su próxima visita.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people spoke almost no English, a little hard to communicate
Stayed 6 nights in Feb 2023
Response from GM on Feb 20, 2023
Dear Mrs. Marsha,We regret the inconvenience. Thanks for your confidence. We are waiting for you at home for your next trip. Best Regards.

10/10 Excellent

WILLIAM

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great service!
Stayed 1 night in Jan 2023
Response from GM on Jan 28, 2023
Estimado William.Muchas gracias por su amable valoración.Le esperamos en casa y volver a vivir la experiencia.saludos ¡

6/10 Okay

Paola

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Under trained staff
I asked for a late check out hoping to sleep in and 6 people from the hotel came knocking on my door to ask when was I leaving. Not to mention 3 calls
Stayed 2 nights in Jan 2023
Response from GM on Jan 9, 2023
Dear Ms. PaolaThank you for her kind comment, Thank you for letting us know what you experienced during your stay.. we will train the staff on what you told us. We wait for you at home.GM

10/10 Excellent

Stephen

Stayed 4 nights in Nov 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff good
Stayed 1 night in Nov 2022
Response from GM on Nov 25, 2022
Estimado Sr. Victor,Muchas gracias por su amable valoración. Le esperamos en casa para su próximo viaje. Saludos cordiales.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property off the beach, but in the middle of everything. great service and well managed. they have meeting rooms to boot.
Response from GM on Nov 1, 2022
Mr. Brian,Thank you very much for your assessment that you left us about our services and facilities. We look forward to reliving the experience. Best Regards. GM.

10/10 Excellent

Arquimides

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is exellent. Very clean. 8 minutes from Acapulco International Airport.
Stayed 1 night in Jul 2022
Response from GG on Jul 27, 2022
Dear Arquímides, Thank you very much for your kind evaluation. We are waiting for you at home. GG

8/10 Good

tomas Medel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. We really enjoyed our ten days stay, but the laundry service which it’s incomplete. The hotel has a washer machine, but not a dryer machine. We used it twice, and in the end we got wet, hot and smelling clothes because not hot dry air, a simple principle for dryers. Another issue is in the bathroom: not vent!!! Besides that, we had a Really great time, thank you to the people who works there. great service at the restaurant, and good location. We will come back!!
Stayed 10 nights in Apr 2022
Response from GM on May 7, 2022
Dear Mr. Medel, We really apreciatte your great comments to us. We are waiting for you at home to live your next experience at Holiday Inn Acapulco la Isla. Best Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Omar and Hugo a raise 👍
Everyone was eager to help. Omar and Hugo were super. Every request was granted and every question answered.
Stayed 6 nights in Mar 2022
Response from GM on Mar 23, 2022
Thank you so much for your great comments to us. Waiting for you for your next travel. Best Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay Stay
Hotel seem to be a newer building. There were no wash cloths in the room when I first checked in. They offer good room service. Recommend getting Covid test done at airport if traveling international after stay. The hospital/nurse they use was late and the hotel charges an extra cut for the service which front desk never told me about! Airport is half the price and you get results in 30 minutes!
Stayed 1 night in Jan 2022
Response from GM on Jan 27, 2022
Dear Anonymous, Thanks for your comments, we opened in 2011 but we always keep the facilities well maintained for your comfort. Thank you for your suggestion to send our guests to the airport for their test. However, there are those who prefer to pay for the service at home. Thank you for your trust. We wait for you at home.

10/10 Excellent

Rebeca cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Rebeca on Jan 19, 2022
Muchas gracias , esperamos verlos en un futuro cercano en esta su casa

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Nelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pretty nice. Beds were super comfortable! They could not pick us up at the airport but offered dropping us off.
Stayed 1 night in Dec 2021
Response from GM on Dec 23, 2021
Dear Nelly, Thank you so much, for your great comments. We wait for you at home. Best Regards. General Manager.

4/10 Poor

EDGAR, AUSTIN

Stayed 1 night in Dec 2021

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 13 nights in Dec 2021
Response from GM on Dec 18, 2021
Estimada Srita. Alejandra: Muchísimas gracias por informarnos que disfrutó su estancia. Le esperamos en ésta su casa. Gerencia General.

6/10 Okay

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, las almohadas de mi habitación no eran las mejores. Se percibía un olor fuerte de los productos con las que se lavan. Y el buffet de desayuno se me hizo de muy mala calidad.
Stayed 1 night in Dec 2021
Response from GM on Dec 14, 2021
Estimado Sr. Diego, Muchas gracias por su amable valoración. Para nosotros son importantes todos sus comentarios y siempre tomamos acción acerca de lo que amablemente nos informen. Lamentamos que no hayan sido de su agrado las almohadas, le recuerdo que tenemos un menú de almohadas a su disposición en Ama de llaves, donde usted puede escoger el tipo de almohada que sea de su agrado, durante su estancia. Haremos llegar sus valiosos comentarios a nuestro departamento de a&b para que tomen acción aceerca de lo que amablemente nos comente. Saludos cordiales. Gerencia General.

8/10 Good

rein

Stayed 3 nights in Nov 2021

10/10 Excellent

Francisco Alberto

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from GM on Dec 2, 2021
Estimado Sr. Francisco Alberto, Muchas gracias por su atenta valoración. Es un gusto saber que disfrutó su estancia. Estamos listos para recibirle otra vez ¡¡¡ Saludos cordiales. Gerencia General.

8/10 Good

Marco, Lancaster

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, excellent service, informative, friendly
Stayed 2 nights in Nov 2021
Response from GM on Nov 27, 2021
Dear Mr. Marco, Thank you so much for your great comments. Best Regards.

10/10 Excellent

KARLA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from GM on Nov 24, 2021
Estimada Srita. Karla, Es un gusto conocer su experiencia en casa. Le agradecemos que se haya tomado el tiempo de dejar su valoración a nuestras instalaciones y servicios. Le esperamos en casa nuevamente. Gerencia General.

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy útil y cómodo
Stayed 3 nights in Jul 2021
Response from GM on Jul 28, 2021
Estimada Srita. Marisol, Muchas gracias por su invaluable valoración acerca de su reciente estancia en casa, donde nos indica que disfrutó en nuestras instalaciones. Le esperamos para su próximo viaje. Saludos cordiales. Gerencia General.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Several issues and two of the employees were unkind one them very rude. One day I was in a hurry and I forgot something so I turn around and park in the side of the lobby for a minute my sister stay in the car in this guy name HUGO was very rude and told me I couldn’t park there. I explained but he kept running his mouth. My second day I was so tired when I got there and the next morning I was trying to order me a breakfast but the phone wasn’t working neither the safe box. The coffee machine was broken. The housekeeper clean halfway we always find the durty cups on the table even the ice container with water , not enough toilet paper and always had to beg for face towel. The last day I ask Jonathan for the second time to schedule me for the transportation to the airport and to send me some help to get my big suitcases downstairs but He never did. But a night before I called reception after they fixed the phone , Jonathan answer I asked him to let me stay in the same room because accidentally made a mistake and I need it to stay another night. He had me in the phone for 10 minutes he was attending somebody else, he should it say something I would call him back si hanged up the phone , he never call back. Whe I call back he said he couldn’t do it and that I need it to do that in the morning which sounds unpolite to me. I won’t never stay there again. After I stay 21 nights spend almost $1,500. That’s not all in the restaurant the waiter charged me over $500 pesos of tip.
Stayed 1 night in Jul 2021
Response from GM on Jul 24, 2021
Dear Anonymous: We are sorry that you had so many problems during your stay. Every day we train ourselves to offer the best service. During your stay, we attend to each and every one of your requirements, resolving all of them favorably. Such as the return of the tip that you typed yourself incorrectly and that the waiter informed you in a timely manner. We hope that you will be treated the way you deserve on your next trip. Kind regards. General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really comfortable and I loved the swimming pool. I like to being able to order room service too.
Stayed 2 nights in Jul 2021
Response from GM on Jul 28, 2021
Dear Guest, Thanks for your great comments to us. We have taken action on what you kindly inform us. We are waiting for you at home. Best Regards, General Manager.

10/10 Excellent

Seth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel foe the price
Desk and staff are super friendly, room service will make anything you ask for and the place is so clean and respect. We stayed there with an entire 12 year old soccer team for 7 days and the hotel even changed their hours of the pool for us. Will definitely stay there again.
Stayed 6 nights in Jul 2021
Response from GM on Jul 20, 2021
Mr. Seth, Thanks a lot. It has been a pleasure to serve you in your recent stay. Thank you very much for entrusting us with your safety in a cool environment. We are waiting for you for your next trip. Best Regards. General Manager.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated my wife and I extremely well. Very nice facilities and a clean room with great service. On July 5, after arriving back from our day of activity about 9 PM, we encountered a scorpion on the property parking lot. Apparently, a brown scorpion jump from a palm tree and stung my wife. Fortunately, it did not pierce her skin. It did hurt and startle her but did have any after affect such as fever and convulsions. Please inform and report this incident to the corporate offices. Thank you.
Stayed 4 nights in Jul 2021
Response from GM on Jul 9, 2021
Dear Guest, Dear guest Thank you very much for sending us this review. We have taken action on what you kindly report. It has been raining constantly in the area, so we have taken action by constantly spraying. Thank you for informing us and for your trust. Best regards. General Manager.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen alojamiento
Las habitaciones muy cómodas y el servicio muy bien, el restaurante y buffet muy bueno, es una excelente opción de hotel cuando la intención es estar mucho tiempo en la calle o andar fuera
Stayed 3 nights in Jun 2021
Response from GM on Jun 30, 2021
Estimado Sr. Fernando, Muchas gracias por su extensa valoración. Gracias por informarnos que nuestras instalaciones y servicios le parecieron de calidad. Nacimos como un hotel de negocios que ahora prefieren también las familias, por la comodidad de nuestras instalaciones. Le esperamos en casa. Gerencia General.

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from GM on Jun 30, 2021
Estimada Silvana, Muchas gracias por su amable valoración, nos indica que disfrutó de las instalaciones y de nuestros servicios. Le recordamos que ésta es su casa y le invitamos a regresar y volver a vivir la experiencia de hospedaje con nosotros. Gerencia General.

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Stayed 1 night in Jun 2021
Response from GM on Jun 9, 2021
Estimada Srita. Luz, Muchas gracias por su amable valoración, que nos indica que le tratamos como usted se merece. Nuestras impecables instalaciones, le proporcionaron seguridad y confort. Le esperamos en casa para volver a vivir la experiencia. Gerencia General.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling for business so this hotel worked well. It’s well-run and the staff is helpful
Stayed 1 night in May 2021
Response from GM on Jun 1, 2021
Dear Guest Thank you very much for your kind feedback. We are waiting for you back at home. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2021
Response from GM on May 26, 2021
Dear Guest, Thank you so much for your great comments. It was a pleasure to serve you. Best Regards. GM

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021
Response from GM on May 26, 2021
Estimado Huésped, Gracias mil por su atenta valoración. Le esperamos en casa para atenderle como usted se merece. Saludos cordiales. Gerencia General

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from GM on May 13, 2021
Estimado Huésped, Muchas gracias por indicarnos que durante su reciente estancia disfrutó de nuestras instalaciones y servicios y que le parecieron extraordinarias. Muchas gracias y aqui le esperamos en su próxima visita. Saludos cordiales.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from GM on Apr 23, 2021
Estimado Huésped, Muchas gracias por su amable valoración. Lamentamos no haber podido ayudar durante su visita o estancia. Estas encuestas, sirven para mejorar el servicio y sus comentarios, no podemos ayudarle pues no nos indica lo que pasó durante su visita. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Very courteous and helpful. Great recommendations for taxis, food, etc. Would stay there again.
Stayed 4 nights in Apr 2021
Response from GM on Apr 13, 2021
Dear Anonymous, Thank you so much, for your great comments. This is your home, our staff is waiting for you. Best Regards.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien nada mas el unico inconveniente es que no me dejaron hacerme check in 2 hrs antes, de ahi en fuera todo estuvo muy bien gracias.
Stayed 1 night in Feb 2021
Response from GM on Mar 12, 2021
Estimada Srita. Claudia, Agradecemos su amable valoración. Lamentamos no haber podido entregarle una habitación antes del horario establecido para hacer checkin . Desafortunadamente hoy dia, cuando el huésped anterior sale, debemos sanitizar completamente toda la habitación para ofrecerle instalaciones limpias y bien mantenidas, según nuestro estándar de marca Ihg Clean Promise. La intención es que usted se sienta segura y protegida dentro de las instalaciones. Le esperamos en casa. Gerencia General

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021
Response from GM on Mar 16, 2021
Estimado huésped Agradecemos que se haya tomado el tiempo de dejarnos su amable valoración. Le esperamos en casa para su próximo viaje. Saludos cordiales.

10/10 Excellent

Gaspar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Businness stay
Clean, comfortable, and great location
Stayed 1 night in Mar 2021
Response from GM on Mar 8, 2021
Mr. Gaspar, Thank you so much for your great comments. We are waiting for your next trip. This is your home. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean. Staff were very welcoming. Friendly environment.
Stayed 1 night in Feb 2021
Response from GM on Feb 16, 2021
Dear Guest, Thank you so much for your great comments ¡ Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba muy bonito, limpio e impecable. Cada cosa en su lugar
Stayed 1 night in Jan 2021
Response from GM on Jan 15, 2021
Estimado Huésped, Muchas gracias por su valoración. Hacemos lo necesario para que ustedes se sientan en un ambiento limpio, seguro y relajado. Agradecemos que se haya tomado el tiempo de enviarnos lo que vivió durante su estancia. Le invitamos a regresar y volver a vivir la experiencia. Saludos cordiales.