Ford Island Ski Vacations

Overall stay was pleasant, but air conditioning doesn’t function properly. After speaking to front desk they sent someone over and the AC continued not to work. We were offered a fan but sleeping was very uncomfortable.

Excellent!

Had alot of roaches found a few

Loved the location at the end of Waikiki Beach. It was less congested being at end of beach. Hotel was one blk from beach which was perfect. Room and facility were clean. Room was a little dated which is why I gave it a 4 instead of 5. Would stay there again

Room was clean but some of our towels were stained. Staff was friendly and apologized for inconveniences but we had to go to the front desk to get towels because no one answered the phone or fulfilled our request the first time. Hallways had an odor from what we assumed was pool water.

Everything was perfect! Thank you to the Marbella Team, our stay was excellent. We enjoyed everything Mākaha valley had to offer. Especially the amazing sunsets! 10/10 would recommend

Great service and the staff was amazing from the valet guys to room service definitely will be back thank you!!

Great place to stay. Would stay again.

Peaceful We checked in to a room, extended to another night since it was raining, instead of trying to accommodate in staying into that room until the next room was ready. I had to check out wait while it was pouring rain. The assistant was Vanessa, did not tell me there was a refrigerator where I could store the food we had already purchased, which I did inform her we had food. All she said that she could put that request in and that the room should be ready by 4p,. Check out from the other room was 11am. Room was ready by 2pm . So for 3 hours it was pouring and everything packed. The next day electricity goes out for one hour, while making breakfast, no back up generator. Again, check out 11am. NO SERVICE RECOVERY FOR THE DAY BEFORE AND DAY OF CHECK OUT FOR PIWER OUTAGE!. Same person, Vanessa, requested to at least check out by 12p. Which i thought was reasonable, being i did not say how I was Accommodated for the previous day. She says that the room has someone that needs to be checked in , so if I could be checked out ASAP. I was out by 1130p. As much as this area on the island can be so beautiful, and they have renovated from 10 years ago. Service has diminished for the amount you pay. The last time we had breakfast, and a upgraded room, since they did not have the room available at that time. What happened to Kama'aina and Aloha! It's too bad for such a beautiful place

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.