Alpes de Berchtesgaden − Vacances romantiques

Piscine très sympa. Parking gratuit. Hôtel neuf

Correspondait à nos attentes

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I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

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If you are looking for a quiet place to stay this suite is NOT recommended. You can hear motorcycles and racing cars at all hours of the night. Valet is $60 per night mandatory payment required upon check in for the entire length of your stay tips not included. This is not stated in the description prior to booking. BEWARE.

Need a refund

Impossible de prendre le petit déjeuner car mes enfants ont moins de 21 ans et que le restaurant « semblait » réservé aux plus de 21 ans (nous avons bien vu des enfants au petit déjeuner donc la vraie raison devait être différente) Notre problème n’a ému personne dans le personnel, nous sommes donc aller prendre notre petit déjeuner au Caesar Palace. La prochaine fois nous séjournerons ailleurs. Tres déçu

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....