Appalachian Mountains Honeymoon Vacations

Beautiful location, friendly and helpful staff. The pools were perfect and our 2 daughters (6yrs and 9yrs old) loved the goats. The Lazy Goat Tavern had great food and drink options (even a mocktail!). We loved our stay and would definitely go back.

The aesthetic of the property if very beautiful the room was well designed and housekeeping was diligent in their work. However, its over priced considering the layout of the room we had. Nowhere in the booking was I aware they take out $350 just for the deposit and another $213 for amenities. You would think they would have that be assessed when you book the room. The pool was not heated or cleaned properly when we went out to enjoy it. The fitness center was very basic and small. We were charged for self-parking when we had already booked a room for 4 days. Im not sure who the parking spaces would be for other than the guests. The room service menu was over priced as well so we didnt order anything. You cant get full use of the tv because they fix it so you cant use the hdmi for external devices. They tell you that you can cast your phone to play apps to the tv but it didnt work for us at all. The dropoff car service was offered but it only takes you to a place so you cant schedule a pick up time. You are basically abandoned to find your way back. It’s pleasing to the eye but not worth the price.

The staff were pretty incompetent and I’ve never seen a hotel that charges that much not be able to tell you where you could get flowers. The pictures of the rooms are nowhere close to what the rooms look like and while they are gorgeous, there are no views. Except maybe of the McDonald’s outside. This is more like a two star hotel, not a four star.

The aesthetic of the property if very beautiful the room was well designed and housekeeping was diligent in their work. However, its over priced considering the layout of the room we had. Nowhere in the booking was I aware they take out $350 just for the deposit and another $213 for amenities. You would think they would have that be assessed when you book the room. The pool was not heated or cleaned properly when we went out to enjoy it. The fitness center was very basic and small. We were charged for self-parking when we had already booked a room for 4 days. Im not sure who the parking spaces would be for other than the guests. The room service menu was over priced as well so we didnt order anything. You cant get full use of the tv because they fix it so you cant use the hdmi for external devices. They tell you that you can cast your phone to play apps to the tv but it didnt work for us at all. The dropoff car service was offered but it only takes you to a place so you cant schedule a pick up time. You are basically abandoned to find your way back. It’s pleasing to the eye but not worth the price.

The hotel was beautiful but the pictures made it look bigger than it actually is.

First of all, Incidentals fee+"destination fee", Both of which are " To cover expenses incurred during your stay". the "$60" mandated Valet parking whether you have a vehicle or not/ (which is supposed to be rolled into the incidentals?)" I didn't come up with it. Don't tell me it doesn't exactly make sense or provide a clear picture of the final charges. I have no idea what I will have paid by the end of it all. I asked for early check in and I may have had to forgo getting my incidentals back at all. (early check in was 1pm). Also the card I used for incidentals was charged and the daytime staff raised no issues with anything. Later that night after going out to work and eat I returned to my room with bags and food in tow. I pull out my key card to open the door and what do you know? It isn't working. Not a big deal I though, (this happens a lot with the mag strip key cards). When I got downstairs, there are two ladies working and a concierge and a security guard sitting with the concierge. I stood there while I left all my things outside my door upstairs thinking it would only be a second. THEY WERE SO RUDE. DIDN'T ACKNOWLEDGE ME OR EVEN LOOK UP. After a while of no progress and two staff members not being able to check in the person in front of me, I kindly asked if I could interrupt just to get my key rekeyed. They asked me for my id, the card itself (not lossed) and then my credit card. All of which I provided. Charged me, and there is more but I'm out of...

First of all, Incidentals fee+"destination fee", Both of which are " To cover expenses incurred during your stay". the "$60" mandated Valet parking whether you have a vehicle or not/ (which is supposed to be rolled into the incidentals?)" I didn't come up with it. Don't tell me it doesn't exactly make sense or provide a clear picture of the final charges. I have no idea what I will have paid by the end of it all. I asked for early check in and I may have had to forgo getting my incidentals back at all. (early check in was 1pm). Also the card I used for incidentals was charged and the daytime staff raised no issues with anything. Later that night after going out to work and eat I returned to my room with bags and food in tow. I pull out my key card to open the door and what do you know? It isn't working. Not a big deal I though, (this happens a lot with the mag strip key cards). When I got downstairs, there are two ladies working and a concierge and a security guard sitting with the concierge. I stood there while I left all my things outside my door upstairs thinking it would only be a second. THEY WERE SO RUDE. DIDN'T ACKNOWLEDGE ME OR EVEN LOOK UP. After a while of no progress and two staff members not being able to check in the person in front of me, I kindly asked if I could interrupt just to get my key rekeyed. They asked me for my id, the card itself (not lossed) and then my credit card. All of which I provided. Charged me, and there is more but I'm out of...

The aesthetic of the property if very beautiful the room was well designed and housekeeping was diligent in their work. However, its over priced considering the layout of the room we had. Nowhere in the booking was I aware they take out $350 just for the deposit and another $213 for amenities. You would think they would have that be assessed when you book the room. The pool was not heated or cleaned properly when we went out to enjoy it. The fitness center was very basic and small. We were charged for self-parking when we had already booked a room for 4 days. Im not sure who the parking spaces would be for other than the guests. The room service menu was over priced as well so we didnt order anything. You cant get full use of the tv because they fix it so you cant use the hdmi for external devices. They tell you that you can cast your phone to play apps to the tv but it didnt work for us at all. The dropoff car service was offered but it only takes you to a place so you cant schedule a pick up time. You are basically abandoned to find your way back. It’s pleasing to the eye but not worth the price.