Virginia Beach − Vacances sur la plage

For the price of the hotel, we were expecting much more. The soap dispensers in the shower were out of stock and the shower in general had minimum water pressure. We ordered room service and it was lost, we never got a text saying it was coming. The staff did offer to remake it and brought it right to our room another 45 mins later.

For the price of the hotel, we were expecting much more. The soap dispensers in the shower were out of stock and the shower in general had minimum water pressure. We ordered room service and it was lost, we never got a text saying it was coming. The staff did offer to remake it and brought it right to our room another 45 mins later.

C’était vraiment mal propre

Le personnel à la réception était en général peu acceuillant et pas aidant. Pas souriant, air bête. J'ai passé 8 nuits et ma chambre a été nettoyé seulement la veille de mon départ. L'hôtel est bien situé et belle vue sur la mer.

I To Whom It May Concern: I am writing to formally follow up with Corporate regarding my family’s recent stay at your Virginia Beach property. Our original reservation was from August 8 through August 12, 2026, in Room 313, at a cost of more than $2,100. Despite the significant concerns we experienced, my husband and I ultimately granted our children’s wish to extend our vacation for an additional day through August 13 because they genuinely enjoy the hotel’s pool amenities, the beach, and the convenient location near the Virginia Beach Boardwalk. I want to make it clear that our decision to extend our stay does not diminish the seriousness of the problems we experienced. In fact, we chose to remain because there are aspects of this property that our family truly enjoys. This was our second visit, and the pools, location, and surrounding Virginia Beach area are exactly what brought us back. Unfortunately, the condition of our room and several service and safety concerns significantly affected what should have been an enjoyable family vacation. The most disturbing incident occurred when a large water bug fell onto my pillow while I was sleeping. I initially believed that a mouse had fallen onto the bed. My 11-year-old child woke up and witnessed me attempting to kill the bug with my shoe. This was extremely upsetting and left us uncomfortable sleeping in the room. I appreciate that management indicated the matter would be referred to housekeeping and pest-control partners fo