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Hotel Palacio Astoreca – Avis

4 out of 5
Hotel Palacio Astoreca
Calle Montealegre 149, Cerro Alegre, Valparaiso, Valparaiso

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 24 avis sur 46." "
Note de 8 – Bien, d’après 13 avis sur 46." "
Note de 6 – Acceptable, d’après 6 avis sur 46." "
Note de 4 – Médiocre, d’après 1 avis sur 46." "
Note de 2 – Terrible, d’après 2 avis sur 46." "

9,4/10

Propreté

8,4/10

Service et personnel

9,0/10

Commodités

8,6/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

.alexander

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.

10/10 – Excellent

Ronald, Sarasota

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.

10/10 – Excellent

Andres

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Séjour de 2 nuits en mai 2022

10/10 – Excellent

JOSE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lindo
Séjour de 2 nuits en mars 2022

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2022

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommended
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
Séjour de 1 nuit en février 2022

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente atención Hermoso hotel
Séjour de 2 nuits en février 2022

10/10 – Excellent

Julio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2022

10/10 – Excellent

raimundo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Muy buena la estadia Muy cordial el Personal del hotel
Séjour de 2 nuits en décembre 2021

8/10 – Bien

Johan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2021

2/10 – Terrible

Christopher

Voyage en groupe
Points faibles : Service et personnel
Not Great for Price
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Séjour de 2 nuits en mars 2020

8/10 – Bien

Kristina

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pricey but great location
Very well located and very clean.
Séjour de 5 nuits en février 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
Séjour de 1 nuit en février 2020

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful hotel in a great city.
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Séjour de 2 nuits en février 2020

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Séjour de 2 nuits en novembre 2019
Nathalie Martinez. a répondu le 20 nov. 2019
Dear Guest, Thank you for your comment, we are glad that your had an amazing stay with us. We hope to see you back soon in another opportunity. Kind regards.

8/10 – Bien

Mr Simon Peter, Guildford

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel, but.....
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Séjour de 3 nuits en décembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Séjour de 2 nuits en mars 2018

10/10 – Excellent

Catalina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2018

4/10 – Médiocre

Ignacio, Santiago, Chile

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Beautiful hotel, bad customer service
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Séjour de 1 nuit en janvier 2018

8/10 – Bien

Alfonso

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Ezequiel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Agradable estadía
El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado

6/10 – Acceptable

Michael, US

Points faibles : Service et personnel
Good location
Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel
Bad Value Proposition and Poor Service
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.

10/10 – Excellent

Not Provided, Occidental, CA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice place in Valparaiso
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

Daniela, Rio de Janeiro

Points forts : Propreté, confort de la chambre
City problems
In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.

6/10 – Acceptable

Nassara, Santiago

Points forts : Propreté
Points faibles : Service et personnel
Not a Relais & Chateau experience
The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Confort de la chambre
historical hotel and vicinity
Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Boutique Hotel in the perfect Location!
Great Boutique Hotel in the perfect Location!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the best Boutique Hotels in Valpo!
We had a very pleasant stay. Great location, well refurbished property, nice rooms, good staff and breakfast.

10/10 – Excellent

booster, Birmingham uk

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
dont trust sat nav!
Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area.

10/10 – Excellent

Ormond, Sydney, Australia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Really cool
An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it.

8/10 – Bien

Rafael Gotelli, Santiago de Chile

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Hotel muy bonito pero con mal serivico
Este Hotel Boutique debe ser el más bello de la Zona de Valparaiso. Esta muy decorado y tiene una piscina temperada y un jaccuzi increible. El desayuno tambíen es muy bueno asimismo la comida .. el tema es que el servicio deja mucho que desear.. solicite un té a la habitación se olvidaron la 1 vez y me llego despues de 30 minutos. otro factor le deje mi auto al botón y nadie me dijo que tenia un costo de 18.000 .. esto empaña lo que es un hotel con "buen"servicio".. mal ahi

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement

8/10 – Bien

Belén Ripa, Stgo Chile

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Bueno pero demasiado caro
Habitación bien. Ducha sin presión. Regular servicio de desayuno con camareros poco preparados.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
beautiful facility . Really loved it.
a little confusion checking out as where requested to pay higher rate than agreed on Expedia. Clerk corrected the error after showing our Expedia booking form.
front of hotel

10/10 – Excellent

Sheila, Mexico

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very old, historical but beautifully refurbished.
Close to Plaza Sotomayor, the main plaza of Valparaiso by using the ascensor. Restaurant at the hotel was very good but only one suggestion - there should be an English translation on the menu. If we did not understand Spanish, we would have been completely lost. Staff were outstanding and very accommodating. Amenities were great and the room comfortable. Thoroughly enjoyed our stay.

10/10 – Excellent

fyg, Santiago

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bellos espacios interiores
Lo que más impresiona al entrar son los espacios: es un hotel de mucho mayor tamaño de lo esperado. Los espacios son amplios y luminosos, con la luz del sol de Valparaiso. El servicio es muy amable, La habitación es algo pequeña, pero muy bien diseñada. La comida en el restaurante es excelente, así como el desayuno. Mi única crítica es al mal estado del parque justo delante del hortel. Entiendo que es una responsabilidad del Municipio, pero el Hotel debería o influenciar a la municipalidad para que no sea un tierral o hacerse cargo por su cuenta.

6/10 – Acceptable

Alan, San Diego

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Great location, mediocre room
For the price, I had expected a five star experience, but it was far from that. The hotel is an old palace. It does not contain period furniture (except one unused room), but the decor is minimalist modern. It doesn't quite work. It seems unfinished and incomplete. The building did sport a spiffy new paint job so it looked terrific from the outside. The room was small. A glass panel above the door allowed light from the corridor to enter the room making sleep difficult. The facility does not have air conditioning. The breakfast was adequate, but not great. The people were wonderful, warm and friendly.

10/10 – Excellent

Edmundo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Muy Bueno
Todo excelente, solo mejor que hay una habitasin sobre caldera que pude molestar a alguien de sueño libiano, na da grave pero alguien pudiese tener alguna complicacion.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel in a special neiborhood of Valparaiso
Its a good hotel in a nice place with very good condition ( in general, clean, hot water, Preston of water, blanquette etc) If you go by car the street are very narrows is not easy drive a car there and the parking lot is a little bit far of the hotel.

10/10 – Excellent

Carlos, Santiago

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente ubicacion
Hotel muy bien ubicado. El servicio de todo el personal de primera. El restaurant alegre de primera con todo lo que involucra. Un lujo poder tener algo asi al alcance de todos.

10/10 – Excellent

Jorge, Santiago - Chile

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
De lujo
Excelente experiencia, el hotel y sus instalaciones muy buenas, armonia entre lo pasado y lo presente, la atención del personal sencillamente espectacular, la cocina requísima y la ubicación estupenda. ¡Grande Valpo.! Es absolutamente recomendable

6/10 – Acceptable

Rodrigo, Santiago

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Sobrevalorado:
Siempre intenté conocer este Hotel y siempre estaba completo y no entiendo bien por qué: -Habitaciones limpias, buena cama pero muy pequeñas (estuve en una superior). -Restaurant con p/p de unos 30mil totalmente fuera de su propia realidad. Restaurant con pésima vista a una plaza. -Desayuno bueno, pero nada del otro mundo, nada de abundante. -Piscina temperada que estaba fría, descuidada y nunca nadie bajo a reponer ni agua ni toallas. -El hotel no tiene onda, no tiene buenos espacios para descansar o divertirte en el contexto de que estás en cerro alegre (el bar no tiene nada de onda). Por menos valor en la zona encuentras hoteles mucho mejores como el Higueras.

10/10 – Excellent

Duarte, London, UK

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic hotel, faultless experience
We only stayed 1 night in this recently opened 5* boutique hotel, but left wishing we had stayed 2 or 3. Even though I later found out that the hotel had only been running for a few months, our whole experience was faultless. Check-in was quick and offered us an upgrade (after we requested). The staff was extremely friendly and interested in interacting with guests. Rooms (and the hotel throughout) were extremely well decorated. The Spa was the cherry on top of the cake after a long day walking on the hilly streets of Valparaiso. Breakfast was amazing.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Estupenda , la atención. El desayuno espectacular.
Lo recomiendo de todas maneras. Yo volvería. Muy bueno el desayuno. Todo de óptima calidad .gran preocupación de detalles .