[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Palacio Astoreca Victorian hotel with free breakfast and a 24-hour front desk ![Deluxe Room, Bay View](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/a5c65eb1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/936e1cfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/2ff1bbbf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/1828ee0c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/ebaa8a89.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Palacio Astoreca creates a quiet haven in the city center. Guests start their day with continental breakfast, relax on a sunny terrace, or browse the library for their next read. 8.6 Excellent ## Popular amenities - Parking available - Breakfast included - 24/7 front desk - Room service - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Standard Double Room](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/0782c7c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 215 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ![Junior Suite](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/ebaa8a89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Blackout drapes/curtains Separate bedroom Premium bedding Shower/tub combination - 377 sq ft - 1 bedroom - Partial ocean view - Sleeps 2 - 1 Double Bed ![Premium Double Room](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/90133edc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 269 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ![Deluxe Room, Bay View | View from room](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/b17d0014.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Bay View ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 431 sq ft - Bay view - Sleeps 2 - 1 King Bed ![Combined shower/tub, deep soaking tub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 215 sq ft - Sleeps 2 - 2 Twin Beds ![Combined shower/tub, deep soaking tub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 269 sq ft - Sleeps 2 - 2 Twin Beds ![Combined shower/tub, deep soaking tub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room ### Highlights Individually furnished Individually decorated Free cribs/infant beds Plasma TV Separate bedroom Blackout drapes/curtains Premium bedding Shower/tub combination - 377 sq ft - Sleeps 2 - 3 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVina-Del-Mar-Hotels-Hotel-Palacio-Astoreca.h5928247.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVina-Del-Mar-Hotels-Hotel-Palacio-Astoreca.h5928247.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.04040%2C-71.62854&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ByPXQ1Cuquyk16V6CgPJLn_-ZGA=) Calle Montealegre 149, Cerro Alegre, Valparaiso, Valparaiso, 2370637 #### What's nearby - Plaza Sotomayor - 3 min walk - 0.3 km - Port of Valparaiso - 15 min walk - 1.3 km - Flower Clock - 9 min drive - 8.0 km - Vina del Mar Casino - 10 min drive - 8.7 km - Quinta Vergara - 11 min drive - 9.0 km #### Getting around - Puerto Station - 5 min walk - Santiago Intl. Airport (SCL) - 72 min drive #### Restaurants - ‪IL Paparazzo - ‬4 min walk - ‪La Rotonda - ‬5 min walk - ‪Brecon's - ‬4 min walk - ‪Restaurant Capri - ‬5 min walk - ‪Delicias Express - ‬3 min walk ## About this property ### Hotel Palacio Astoreca Upscale boutique hotel in the city center At Hotel Palacio Astoreca, you can look forward to free continental breakfast, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Self parking (surcharge), express check-in, and a gift shop - Tour/ticket assistance, multilingual staff, and an elevator - A front-desk safe, a porter/bellhop, and luggage storage Room features All guestrooms are individually furnished, and offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and deep soaking tubs - 32-inch plasma TVs with cable channels - Daily housekeeping, desks, and phones ## Similar properties ![Standard Double Room, Private Bathroom | Beach/ocean view](https://images.trvl-media.com/lodging/29000000/28770000/28762800/28762730/73719e9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Winebox Valparaiso Valparaiso - Breakfast included - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 281 reviews CA $157 CA $157 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=28762730&PinnedHotelID=28762730&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/103000000/102050000/102044500/102044436/770e09c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Astoreca Valparaiso - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 15 reviews CA $272 CA $272 total Oct 30 - 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Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=6041641&PinnedHotelID=6041641&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5800000/5795100/5795079/00578f1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Valparaiso Valparaiso - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very good 848 reviews CA $91 CA $91 total Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=5795079&PinnedHotelID=5795079&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, 1 King Bed | Bathroom](https://images.trvl-media.com/lodging/105000000/104870000/104866200/104866136/bb4492b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Esmeralda Valparaiso - Free WiFi - Laundry - Extra beds/cribs 9.2 Wonderful 25 reviews CA $63 CA $63 total Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=104866136&PinnedHotelID=104866136&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Suite](https://images.trvl-media.com/lodging/93000000/92900000/92899500/92899456/f593f5a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### New Voga Guesthouse Valparaiso - Breakfast included - Free WiFi - Laundry - Housekeeping 10 Exceptional 5 reviews CA $120 CA $120 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=92899456&PinnedHotelID=92899456&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (CLP 18,000 per night); reservations required - Self parking on site (CLP 18,000 per night) - Limited onsite parking ### Food and drink - Free continental breakfast available daily 7:30 AM to 10:30 AM - A restaurant ### Things to do - Library - Piano ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - Elevator ### More - 1 building - 5 floors - Built in 1923 - Fireplace in lobby - Smoking not allowed - Victorian architecture ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Desk - Individual decor - Individual furnishings - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The property is closed during June and May. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday: - Dining venue(s) - Indoor pool - Hot tub The following facilities are closed on Thursday, Friday, and Saturday: - Dining venue(s) - Indoor pool - Hot tub ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### Optional extras - Self parking fee: CLP 18000 per night - Nearby parking fee: CLP 18000 per night (984 ft away) - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Astoreca Hotel Astoreca Hotel Palacio Astoreca Hotel Palacio Astoreca Valparaiso Palacio Astoreca Palacio Astoreca Hotel Palacio Astoreca Valparaiso Hotel Palacio Astoreca Hotel Hotel Palacio Astoreca Valparaiso Hotel Palacio Astoreca Hotel Valparaiso ## Frequently asked questions ### Is Hotel Palacio Astoreca pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Palacio Astoreca? > Self parking is available for CLP 18000 per night. Limited spots are available. ### What time is check-in at Hotel Palacio Astoreca? > Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at Hotel Palacio Astoreca? > Check-out is at noon. Late check-out is available for a fee. ### Where is Hotel Palacio Astoreca located? > Located in the heart of Valparaiso, this boutique hotel is steps from Paseo Yugoslavo, El Peral Lift, and Fine Arts Museum. Wallstreet Porteno and Navy Building are just steps away. Puerto Station is 5 minutes by foot and Bellavista Station is 12 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Palacio Astoreca Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 24 8 - Good 13 6 - Okay 6 4 - Poor 1 2 - Terrible 2 ### 9.4/10 Cleanliness ### 8.4/10 Staff & service ### 9.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Ronald Jan 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond. ##### Ronald ### 10/10 Excellent #### Andres May 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back! ##### Andres Stayed 2 nights in May 2022 ### 10/10 Excellent #### JOSE Mar 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lindo ##### JOSE Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Verified traveller Mar 2, 2022 ##### Verified traveller Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Verified traveller Feb 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended. ##### Verified traveller Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Sandra Feb 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente atención Hermoso hotel ##### Sandra Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### Julio Jan 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Julio Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### raimundo Dec 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy buena la estadia Muy cordial el Personal del hotel ##### raimundo Stayed 2 nights in Dec 2021 ### 8/10 Good #### Johan Nov 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Johan Stayed 3 nights in Oct 2021 ### 2/10 Terrible #### Christopher Mar 20, 2020 Disliked: Staff & service #### Not Great for Price Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after. ##### Christopher Stayed 2 nights in Mar 2020 ### 8/10 Good #### Kristina Feb 28, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pricey but great location Very well located and very clean. ##### Kristina Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Michael Feb 11, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel in a great city. This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city. ##### Michael Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller Nov 18, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere. ##### Verified traveller Stayed 2 nights in Nov 2019 ### 8/10 Good #### Mr Simon Peter, Guildford Dec 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, but..... Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out) ##### Mr Simon Peter Stayed 3 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller Mar 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury ##### Verified traveller Stayed 2 nights in Mar 2018 ### 10/10 Excellent #### Catalina Jan 30, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Catalina Stayed 1 night in Jan 2018 ### 4/10 Poor #### Ignacio, Santiago, Chile Jan 8, 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Beautiful hotel, bad customer service Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all. ##### Ignacio Stayed 1 night in Jan 2018 ### 8/10 Good #### Alfonso Mar 13, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alfonso ### 10/10 Excellent #### .alexander Feb 23, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service. ##### .alexander ### 8/10 Good #### Ezequiel Jan 14, 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Agradable estadía El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado ##### Ezequiel ### 6/10 Okay #### Michael, US Dec 2, 2016 Disliked: Staff & service #### Good location Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC ##### Michael ### 2/10 Terrible #### Verified traveller Jan 30, 2016 Disliked: Staff & service #### Bad Value Proposition and Poor Service This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel. ##### Verified traveller ### 10/10 Excellent #### Not Provided, Occidental, CA Jan 19, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place in Valparaiso We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay. ##### Not Provided ### 10/10 Excellent #### Verified traveller Jan 4, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller