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The Spread Eagle Hotel – Avis

3 out of 5
The Spread Eagle Hotel
Cornmarket, Thame, England

Avis

7,6

Bien

Note de 10 – Excellent, d’après 64 avis sur 264." "
Note de 8 – Bien, d’après 106 avis sur 264." "
Note de 6 – Acceptable, d’après 57 avis sur 264." "
Note de 4 – Médiocre, d’après 25 avis sur 264." "
Note de 2 – Terrible, d’après 12 avis sur 264." "

7,6/10

Propreté

8,0/10

Service et personnel

6,8/10

Commodités

6,6/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent staff
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Greg

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It needs updating, radiator not working in our room did say but person on desk not really interested, breakfast ok
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Crawford

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The hotel is very tired and desperately need an update. The blind in my room did not work the bathpanel was taped in place and there was no bath plug. No info in rooms regarding Hotel (e.g. WIFI code) The bed was very comfortable and linen was clean. Breakfast was mediocre at best. I don't think I will be back
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Timothy

Points forts : Service et personnel
Staff were nice, but the hotel itself is pretty drab.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Caroline

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Was upgraded as Room 6 very small and old fashioned. Not happy to pay £5 to park in the hotel car park (hotel doesn't own the car park behind it). This could, and I am sure will once again, become a destination hotel and I'm aware that renovation work is ongoing. Staff are very friendly and helpful. Best situated hotel in the town (central). I wish the hotel success in the future.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Paul

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bad stay
Stared before and this time was given a room just up the stairs. Got in the room and looked very old and rundown. Piece of wood strung between 2 walls with 1 coat hanger on it. Window had an old set of blinds that just did not work, windows were old and would not shut and the rain (not hotels fault) was dripping down from a faulty cutter on to the window making a hell of a noise. So asked to be moved which they did. Second room I was given again up stairs walked in and the ceiling had a great split in it with water pouring through down on to the bed. Asked to be moved again. They gave me one of the garden rooms which was OK just dated and dull. On arrival with another guest at the same time. no one was at reception. Hit the bell no one came. called the number given if reception empty and it rang the phone at reception. In all waited 15 minutes before someone came to book in. Had breakfast included so went down and 3 other people there with one waitress who gave the impression that she would rather be elsewhere. Overall very poor and needs shutting down or refurbing. will not be staying there again.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

william

Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

David

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en octobre 2023

10/10 – Excellent

Michael

Very good
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Paul

Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Roderick

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

julie, glasgow

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Sam

Cold shower
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Kirstine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Noise pollution
The hotel was fine . The sad thing is the pub across from room 15 was so ridiculously loud till 02.00 hrs . No one could do anything about it . Spoilt our weekend
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
swerve it if you can
Very tired hotel
Séjour de 1 nuit en août 2023
Bryan Williams - General Manager a répondu le 12 août 2023
Dear GuestThank you for taking the time to post a reviewBy giving us anonymous review it does not allow us to improve on our services by not knowing what room you stayed in or what paritcular problems you felt gave is 2 out of 10If you want to give us more feedback please do contact the hotel directlyKind regards

10/10 – Excellent

S

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Bryan Williams- General Manager a répondu le 7 août 2023
Dear Sthank you for your 10 out of 10 reviewIts much appreciated by the teamWe do hope you will visit us again in the futureKind regards

2/10 – Terrible

Tony

Séjour de 1 nuit en août 2023
Bryan Williams- General Manager a répondu le 7 août 2023
Dear TonyThank you for posting a 2 out of 10 reviewI would appreciate if you could clarify what about your room and service you felt you needed to score the hotel so lowKind regards

8/10 – Bien

Simon

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Spread eagle staff are great. Rooms are clean and good standard. However the hotel is in need of paint and new carpet
Séjour de 1 nuit en juillet 2023
Bryan Williams- General Manager a répondu le 30 juill. 2023
Dear SimonThank you for your feedbackThe hotel is over due for a face lift which we will commence this winterHope you wedding went wellKind regards

4/10 – Médiocre

Sergio

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Needs modernising, is understaffed, but the the personnel available on the 2 days that I was there, done everything to make me feel comfortable and very very helpful.
Séjour de 2 nuits en juillet 2023
Bryan Williams- General Manager a répondu le 30 juill. 2023
Dear SergioThank you for your feedbackthe hotel is over due for a refurbishment and we will commence one this winterGlad the limited team members we had on duty where helpfullWe are currently recruiting more staff to join the teamWe hope to see you again if you visit ThameKind regards

8/10 – Bien

John

Séjour de 2 nuits en juillet 2023
Bryan Williams - General Manager a répondu le 12 juill. 2023
Dear JohnThank you for your 8 out 10 score for your recent stayWe are glad you enjoyed your stay with us.The team are looking foward to welcoming you back in the future.Kind regards

10/10 – Excellent

Devon

Séjour de 1 nuit en juillet 2023
Bryan Williams - General Manager a répondu le 11 juill. 2023
Dear DevonThank you for the 10 out of 10 reviewIts much appreciated and I am glad you enjoyed your stay with usKind regards

10/10 – Excellent

Alison

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We found the spread Eagle to be a very friendly hotel. Breakfast was delicious. would recommend.
Séjour de 1 nuit en juillet 2023
Bryan Williams- General Manager a répondu le 4 juill. 2023
Dear AlisonThank you for taking the time to post a 10 out of 10 review for our boutique hotelGlad you found the hotel very friendly and breakfast deliciousWe are glad you would recommend usKind regards

6/10 – Acceptable

Chris

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Value market town hotel...
This is just a tired hotel. The staff and management are friendly enough, the bed was comfy, fan appreciated, the food was good, and breakfast excellent, it just needs a head to toe refresh. Covid and Brexit obviously hasn't helped and getting experienced staff seems to be a challenge. But the component parts were all good enough and if you want to stay in Thame, this is a great option. Thank you for looking after us.
Séjour de 1 nuit en juin 2023
Bryan Williams- General Manager a répondu le 27 juin 2023
Dear ChrisThank you for taking the time to post a review its really appreciated we get a balanced feedback from our guestsGlad you found our team friendly and breakfast excellentThe hotel does need a refresh and we are starting slowly to reinvest in the property after a very difficult 3 yearsWe do hope you visit us again in the futureKind regards

4/10 – Médiocre

Amanda

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very disappointing
Very disappointing. Stayed in an Economy room. On arrival a dirty towel in the room. Asked for a replacement never received. Bathroom very outdated. Room very outdated with terrible dust under the bed. We have stayed in many hotels and one of the worst. Will not be returning.
Séjour de 1 nuit en juin 2023
Bryan Williams- General Manager a répondu le 22 juin 2023
Dear AmandaThank you for taking the time to post a review and sorry to hear you did not find your room up to our normal high standard of housekeeping I will share this with teamThe last 3 years have been difficult due to covid restrictions and the on going affect about getting good quality staff and the cost of livingi am sorry to hear you feel you would not return to our hotelKind regards

6/10 – Acceptable

Robert

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Needs a lot of improvement decorating wise. Public bar and restaurant were good. Stair ways and hall ways needed a good clean and vacuum. Bathroom door did not close. Blown plaster and damp on ceilings Decor in room needs updating, lamp shades were tatty and not even straight.
Séjour de 1 nuit en juin 2023
Bryan Williams- General Manager a répondu le 13 juin 2023
Dear RobertThank you for taking the time to post a review The hotel is tired and overdue for a refurbishment which we have started. We have had some water damage in that room which has not been dealt with the day after you stayThe carpet up to the top floor is a challenging colour and even after vacumming looks like we have not cleaned it. We are hoping this year to get new corridor carpets as getting wornI will however speak with our housekeeping team on ensuring the light shades are straight and they ensure they increase how regular they vacuum the carpetsRobert thanks for your feedbackKind regards

8/10 – Bien

Asa

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en juin 2023
Bryan Williams- General Manager a répondu le 7 juin 2023
Dear AsaThank you for your reviewWe appreciate you letting us know you overall enjoyed your stayKind regards

4/10 – Médiocre

phill

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel in town It’s never been good hotel,would not stay there more than one night if no where else. Food not good eat in town, service to match Room was very cold glad was not winter.
Séjour de 1 nuit en mai 2023
Bryan Williams - General Manager a répondu le 19 mai 2023
Dear PhilThank you for taking the time to post a negative reviewYou where asked on check out if every was okay and you indicated you has enjoyed your stayYou did not make any of the comments you have metnioned above which I find very disapointingWe do hope you will visit us again in the futureKind regards

6/10 – Acceptable

Sarah

Voyage d’affaires
Points forts : Service et personnel
Great location and nice staff but needs investment
I like staying in this hotel as the location is great for going out in Thame. However, it is becoming quite run down now and really needs facelifting in all of the bedrooms. I also wish that proper curtains could be invested in, because the tiny blinds on the huge front facing windows, really do very little to keep light out of the bedroom. the staff here are very friendly and helpful
Séjour de 1 nuit en mai 2023
Bryan Williams- General Manager a répondu le 18 mai 2023
Dear SarahThank you for your feedback we have started doing a light refurbishment which is on goingThank you for the comments about our friendly and helpful staffWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 – Excellent

Victoria

Séjour de 1 nuit en novembre 2022
Bryan Williams- General Manager a répondu le 28 avr. 2023
VictoriaThank you for your 10 out of 10 scoreI will share it with the teamWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 – Excellent

Ian

Séjour de 1 nuit en avril 2023
Bryan Williams- General Manager a répondu le 24 avr. 2023
Dear Ianthanks for your 10 out of 10 scoreGlad you enjoyed your stay with usWe look forward to welcoming you back to the hotel in the futureKind regards

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2023
Bryan Williams- General Manager a répondu le 20 avr. 2023
Dear PatriciaThank you for your 10 out of 10 Glad you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the futureKind regards

10/10 – Excellent

Thomas

Séjour de 1 nuit en avril 2023
Bryan Williams- General Manager a répondu le 15 avr. 2023
Dear ThomasThank you for your 10 out of 10 reviewWe look forward to welcoming you back in the futureKind regards

8/10 – Bien

Sandra

Séjour de 1 nuit en avril 2023
Bryan Williams- General Manager a répondu le 15 avr. 2023
Dear SandraThank you for taking the time to post a reviewGlad you enjoyed your stay with usKind regards

8/10 – Bien

Sandra

Séjour de 1 nuit en avril 2023
Bryan Williams- General Manager a répondu le 15 avr. 2023
Dear SandraThank you for taking the time to post such a review and glad you enjoyed your stayKind regards

8/10 – Bien

Tracey

Séjour de 1 nuit en février 2023
Bryan Williams- General Manager a répondu le 20 févr. 2023
Dear TraceyThank you for taking the time to post a reviewWe glad you enjoyed your stay with us and we look forward to welcoming you back in the futureKind regards

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en février 2023
Bryan Williams- General Manager a répondu le 10 févr. 2023
thank you for your reviewIts a pity you do not say who you are so we can see how we can improve on our servicesregards

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
threadbare carpets and mould
If you like threadbare carpets and mould then this hotel has it all. Everything was tatty,
Séjour de 1 nuit en février 2023
Bryan Williams- General Manager a répondu le 20 févr. 2023
Dear GuestThank you for taking the time to post a reviewhowever it would have been easier if you had of given your name and we could check the room you stayed inThe hotel is tired and like all hospitality and Tourism business we have had a tough time between covid and brexitThe company have in the last 6 months started to reinvest in the propertyWe look forward to welcoming you back in the futureKind regards

10/10 – Excellent

Stuart

Séjour de 1 nuit en février 2023
Bryan Williams- General Manager a répondu le 10 févr. 2023
Dear Stuartthank you for taking the time to post a review and we are glad you gave us top marks of 10 out of 10We look forward to welcoming you back to the hotel in the futureKind regards

6/10 – Acceptable

Laurence

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Quite rundown. Good location in centre of town
Séjour de 1 nuit en janvier 2023
Bryan Williams- General Manager a répondu le 1 févr. 2023
Dear LaurenceThanks for your feedback glad you enjoyed our locationThe hotel like many hospitality business has had a very tough 3 years due how the government have chosen to give us much harder conditions to work underWe are hoping now as things have got back to normal to get some more investment into our property this yearKind regards

10/10 – Excellent

Victoria

Séjour de 1 nuit en janvier 2023
Bryan Williams- General Manager a répondu le 1 févr. 2023
Victoriathanks for your 10 out of 10 scoreits much appreciated from the teamKind regards

6/10 – Acceptable

Teagan

Points forts : Propreté, service et personnel et confort de la chambre.
4 night stay.
Bryan and the staff were very friendly, and while the quality of the room was to be expected from a historic building, the place is in need of a deep clean throughout the building, and 2 out of 3 of our curtains were broken along with the fan in the bathroom that didn’t work, but I’ve read they’re slowly renovating so look forward to that as the place has a lot of potential. Breakfast was nice each day (we stayed for 4 nights over Christmas) but PLEASE change the coffee at breakfast. It was incredibly stale and awful each morning, I do think the bravilator bonamat coffee machine from 70’s used for breakfast could use a deep clean (or replacing) is the reason for this. Shame when there’s a full barista style coffee machine on the bar not being used. We weren’t alone on this as many tables around us each morning also complained about the coffee. We were told house keeping wouldn’t be available over Christmas Day (fair) but then our room wasn’t attended too any other day. The tap for the basin has definitely not been cleaned in some time. The girl on the desk was happy to give us fresh towel and toilet roll though. Otherwise a pleasant enough stay.
Séjour de 4 nuits en décembre 2022
Bryan Williams- General Manager a répondu le 30 déc. 2022
Dear TeaganThank you for taking the time to post a review and I am glad you found the team very friendlyI am sorry to hear that you had a problem with stale coffee i will bring this up with our breakfast this is usually caused by making to much coffee to early and its like stewing teaThe housekeeping team where off on Christmas day but we have not been providing a daily housekeeping service since 2020 and we will review this in 2023I am sorry you felt the room was both tired and dirty. The hotel is very tired and when this happens in a 15th Century hotel it also feel dirty but our standards of cleaning are very strong.We look forward to welcoming you back to the hotel in the futureKind regards

8/10 – Bien

Ryan

Séjour de 1 nuit en décembre 2022
Bryan Williams- General Manager a répondu le 30 déc. 2022
Dear Ryanthanks for taking the time to post a review scoreKind regards

6/10 – Acceptable

Nigel

Séjour de 1 nuit en décembre 2022
Bryan Williams - General Manager a répondu le 21 déc. 2022
Dear Nigelthank you for taking the time to post a score on hotel comIt would be more intresting to know why you scored us so lowregards

8/10 – Bien

Ian

Séjour de 1 nuit en décembre 2022
Bryan Williams - General Manager a répondu le 21 déc. 2022
Dear Ianthank you for taking the time too post a review I am glad you appeared to have enjoyed your stayKind regards

4/10 – Médiocre

PETER

Points faibles : Service et personnel
Disapointing.
Our room 30 was as expected in an listed hotel, wonky floors and ceiling which not a problem.. The furniture was scratched and chipped as was the paintwork on the window. In all the room was tired. The bathroom was quite large but the wash basin was only suitable for a loo and not really suitable for a bathroom. The biggest surprise was that NO room service was to be provided during a 3 night stay. Due to COVID restrictions which did not appear to be in place anywhere else in the hotel. This seemed odd to us as in other hotels we have stayed in since the pandemic room servicing was done , even during periods of social distancing, dining pods and mask wearing. Breakfast was not bad, but at times service was slow.. If you travel by car make sure that you pay for car parking at the hotel otherwise a fine is payable.
Séjour de 3 nuits en novembre 2022
Bryan Williams- General Manager a répondu le 2 déc. 2022
Dear PeterThank you for your feedback and sorry you felt disappointed with your room the top floor of the hotel including room 30 was one of the first set of rooms the hotel refurbished a number of years ago and with a very difficult 2.5 years of restriction imposed on us by the government our sector has really suffered to recover including a lack of team members which the hospitality, tourism and retail sector are all suffering with since brexitI thank you for your feedback and will take your comments on board with our teamWe do hope in the future you will visit us againKind regards

8/10 – Bien

Justin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The suite we stayed in was clean and tidy. Staff were polite and friendly. Breakfast was lovely
Bryan Williams- General Manager a répondu le 2 déc. 2022
Dear Justinthank you for your positive feedback and we are glad you enjoyed your stay and found the staff polite and friendly and breakfast lovelyWe do hope to see you again on future stay in ThameKind regards

10/10 – Excellent

Kim

Séjour de 1 nuit en octobre 2022
Bryan Williams - General Manager a répondu le 4 oct. 2022
Dear KimThank you for your 10 out of 10 score on your feedbackWe are glad you enjoyed your stay with usWe hope to see you again in the futureKind regards

10/10 – Excellent

Michael

Séjour de 1 nuit en septembre 2022
Bryan Williams- General Manager a répondu le 24 sept. 2022
Dear Michaelthanks for you 10 out of 10 reviewmuch appreciated I will share with the teamregards

4/10 – Médiocre

Paul

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was ok. Rooms smelt musty and were generally run down lots of damage to rooms which is a shame as well situated. Staff were helpful and breakfast was lovely
Séjour de 2 nuits en septembre 2022
Bryan Williams - General Manager a répondu le 20 sept. 2022
Kia ora PaulThank you for your feedback I am glad that you found the staff helpful and breakfast lovelySorry to hear you where less happy with your rooms. The floor your rooms are on are due for a refuribshment this winter. But I will ensure I check the 2 rooms out re them smelling musty and also if there is something we can do to make the rooms better prior to our refurbimentKind regards