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DoubleTree by Hilton Hotel Syracuse

4.0 star property
Travelers find comfort and convenience steps away from The Oncenter, where attentive staff and thoughtful amenities create a memorable Syracuse experience

Choose dates to view prices

DoubleTree by Hilton Hotel Syracuse offers signature hospitality near The Oncenter. Enjoy the cozy lobby fireplace after exploring. Guests love the cooked-to-order breakfast before heading to the pool or visiting the Erie Canal Museum and Everson Museum of Art.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

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About this property

DoubleTree by Hilton Hotel Syracuse

  • Upscale hotel near The Oncenter
  • Located close to Erie Canal Museum and Everson Museum of Art, DoubleTree by Hilton Hotel Syracuse provides a free roundtrip airport shuttle, a grocery/convenience store, and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
  • Other perks include:
    • An indoor pool
    • Free self parking
    • Cooked-to-order breakfast (surcharge), express check-out, and express check-in
    • A banquet hall, coffee/tea in the lobby, and a TV in the lobby
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 250 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
  • Extra amenities include:
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with designer toiletries and shower/tub combinations
    • 42-inch flat-screen TVs with premium channels
    • Recycling, refrigerators, and free infant beds

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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 17.95 for adults, and USD 5 to 12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does DoubleTree by Hilton Hotel Syracuse have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at DoubleTree by Hilton Hotel Syracuse?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Syracuse on May 27, 2026 start from CA $188, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Hotel Syracuse pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50.00 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at DoubleTree by Hilton Hotel Syracuse?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at DoubleTree by Hilton Hotel Syracuse?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does DoubleTree by Hilton Hotel Syracuse provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6 AM–11 PM on request.

Where is DoubleTree by Hilton Hotel Syracuse located?

Situated near the airport, this hotel is within 6 mi (10 km) of Syracuse University, Destiny USA, and Erie Canal Museum. The Oncenter and Everson Museum of Art are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.4

Cleanliness

8.2

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 573 out of 1015 reviews
Rating 8 - Good. 189 out of 1015 reviews
Rating 6 - Okay. 141 out of 1015 reviews
Rating 4 - Poor. 67 out of 1015 reviews
Rating 2 - Terrible. 45 out of 1015 reviews

Reviews

Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick to book, easy check in and a very clean quiet room.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was fantastic.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness
Loved the pool.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to alter registration, comfy bed, clean
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Only one complaint i have is the beds could be better. The bedding was not soft, the pillows too flat and the bed itself too hard. The hotel, staff, amenities, parking and cleanliness were all great. Didnt try the breakfast.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service
Breakfast was very good - omelet station! The bar food was also very good. AC wasn’t strong - room was a bit warm the furniture/doors were a bit dated and dinged, and the windows were super dirty. Overall a good experience.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a basic room. Staff was friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Great staff, beautiful Christmas tree, and clean!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff, fairly clean facilities.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Zechariah

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff is amazing!!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff is especially friendly , helpful and professional .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful with check in and shuttle service.
Stayed 1 night in Oct 2025
Verified

8/10 Good

MARILOU

Liked: Cleanliness, property conditions & facilities
Our stay was very comfortable. Staff is very helpful and friendly.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Delavan

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are dated but clean. The beds were very comfortable and had the best pillows I have ever had in a hotel!We were next to the elevator but it was very quiet. We did not have time for breakfast but enjoyed the delicious coffee and chocolate chip cookies from the lobby. We would definitely stay there again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diana

Great food and a nice bar on site!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet room, excellent dinner
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice restaurant. Lovely place.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean very freindly people working their.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location, easy access
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very safe. Staff are super helpful and friendly.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was great
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
They were very accomadating. Room very clean, and the persin who was behind the desk was very plasent
Stayed 1 night in Nov 2025