2/10 – Terrible
Lydia N.
11 août 2025
***FAMILIES BEWARE****Prior to dealing with the property owner after checkout, we were going to rate this a 3-star. It is a bit outdated, and the beds and pillows are very uncomfortable. The location was nice, as was the pool; however, upon check-in, we noted that the sliding door was broken and took a picture. We found out later that the property owner blamed this on us and filed an insurance claim (thank goodness we bought property protection). She then claimed it wasn't so much the door handle, but the storm door tension rod popped off too, which we didn't notice, and it was likely like that upon arrival. Then she claimed it was because we left the place in such a state that her cleaning lady had to do a deep clean. She then sent videos of crumbs on the stove and spots on the floor, and my son's chocolate milk spill, which I missed but would have been taken care of when the cleaners mopped. The cleaning lady sent video of all the towels in the shower---which they asked us to do per the checkout list---and that the blankets used on the pullout bed were piled on the sofa. The checkout instructions were to leave the "beds undone." We didn't want to fold them up and put them back because they wouldn't know to wash them otherwise. The owner was extremely condescending, claiming that "maybe you live like that" and "I guess your perspective of a mess is different." We stayed with four kids and followed all checkout instructions. She put us on a "do not rent" list. Fine by me!
Lydia N.
Séjour de 7 nuits en août 2025