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Reviews of The Ponce St. Augustine Hotel

3 out of 5
The Ponce St. Augustine Hotel
1111 N. Ponce De Leon Blvd, St. Augustine, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1008 reviews" "
Rating 8 - Good. 286 out of 1008 reviews" "
Rating 6 - Okay. 160 out of 1008 reviews" "
Rating 4 - Poor. 74 out of 1008 reviews" "
Rating 2 - Terrible. 56 out of 1008 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time coming here and still loving our stays. Only recommendation is that a sheer curtain be added, so that natural light can come into the room during the daytime and still offer privacy. Right now, it’s just the blackout curtain. Other than that, our stay was great again and we would come back!
Stayed 1 night in May 2024

2/10 Terrible

CHRISTINA

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was a wonderful location. We walked to Historic St Augustine. walked back in the evening and felt very safe. At the hotel...the 'hottub' was not the least bit hot. Even after asking about it. The coffee maker in our room didn't work properly. I was disappointed that we felt (and did) we needed to find a different hotel.
Stayed 4 nights in May 2024
Response from Front Desk on May 24, 2024
Thank you for your feedback. We apologize about the Hot Tub not being hot a a switch went out and we had to order the part and wait for it to come in. We would have gladly given you a new coffee maker if we had been informed of the one not working. Thank you for letting me know as I will replace the one in the room you occupied.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and smell really good.
Stayed 1 night in May 2024
Response from Front Desk on May 24, 2024
Thank you for the wonderful words. We look forward to your next stay

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service
The price was right.
Stayed 1 night in May 2024
Response from Front Desk Staff on May 24, 2024
Thank you for the review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and the lobby and room was very clean.
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Jessica,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It is wonderful to know that our service and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Renee G

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Wry convenient and beautiful places
Stayed 2 nights in Apr 2024
Response from General Manager on May 22, 2024
Dear Griselda,Thank you for being our guest and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our prime location. It would be a pleasure to welcome you back on future trips to our area.Renee G

6/10 Okay

Bobbie

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 14, 2024
Thank you for your feedback

8/10 Good

Jorge, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 14, 2024
Thank you for your feedback

8/10 Good

Michael J.

Travelled with group
Liked: Cleanliness, staff & service
Walkable
Stayed 1 night in May 2024
Response from Front Desk Staff on May 12, 2024
Thank you for the wonderful feedback, It's a beautiful walk to downtown through the beautiful victorian looking homes

8/10 Good

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the air conditioner worked great and the bed was reasonably comfortable. Room was bog and had everything we needed.
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 11, 2024
Thank you for the great review.

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room had hair in the shower, the toilet was nasty stained, some of the towels had holes in them, grout in the tile floor was black, gaps in the door, curtains that didn’t block out the light. The traffic noise was loud. The hotel was convenient to downtown and the trolley stop. Overall, I wouldn’t stay here again.
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 10, 2024
Thank you for your feedback. I am very thankful you told me of these issues and I will immediately get them corrected

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog accepted
Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 10, 2024
Thank you for your feedback

10/10 Excellent

Walter

Good location
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Walter,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.Renee G

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the complaints about the train are super light sleepers.. we LOVE trains and the 3 that passed while we were there were almost so quiet we missed them. . There is a slight rumble but no whistle because no intersection.. and if you love trains they actually have a small sitting area out back where you can relax and just enjoy them. Great staff, very close to everything. We'd absolutely recommend and stay again.
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Robert,We appreciate your kind words and are glad you chose to stay with us. Thank you for highlighting our friendly service, ideal location, and relaxing sitting area. It was an honor having you as our guest, and we look forward to seeing you again soon!Renee G

8/10 Good

Claudia

Stayed 1 night in May 2024
Response from Front Desk Staff on May 25, 2024
Thank you for the feedback

6/10 Okay

Shayla, Gainesville

Travelled with family
Liked: Staff & service, property conditions & facilities
Pros: affordable stay, spacious room, nice staff Cons: noisy (you can hear the neighbor’s alarm), outdated TV
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Shayla,Thank you for your review! We're pleased you found our accommodations affordable and spacious, and our team friendly. We appreciate your feedback on the noise and the TV. Your experience helps us to continually enhance our service. We hope to welcome you back soon for an even more enjoyable stay.Renee G

8/10 Good

DeFord

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. No place to hang clothes
Stayed 2 nights in May 2024
Response from General Manager on May 6, 2024
Dear DeFord,Thank you for staying with us during your recent getaway. We are happy that our clean accommodations were a highlight of your stay. However, we are sorry to hear about your disappointment in being unable to hang clothes, and we will keep that in mind when making future improvements. Thank you again, and we hope to see you again soon!Renee G

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Son todos muy PROFECIONALES
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on May 1, 2024
Thank you for the wonderful feedback

10/10 Excellent

evelyn

Stayed 2 nights in Mar 2024
Response from Front Desk Staff on May 1, 2024
Thank you for the wonderful feedback

4/10 Poor

Carole

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The guy at the front desk wasn’t very friendly as you would expect. They were selling Trump stickers at the front desk. Why would a hotel be selling something like this? I found it in poor taste and offensive.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 1, 2024
Thank you for your feedback...

8/10 Good

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on May 1, 2024
Thank you for the feedback !

6/10 Okay

Andres

Liked: Staff & service, amenities
N/a
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Thank you for your feedback

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean comfortable rooms.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Thank you for your feedback

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Thank you for the wonderful feedback

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to see a concert at the Aug.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 27, 2024
Thank you for your feedback

10/10 Excellent

Debra, Carlsbad

Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 18, 2024
Thank you for the wonderful review

10/10 Excellent

Efstathios

Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 16, 2024
Thank you for the wonderful review

4/10 Poor

sally

Travelled with family
Disliked: Amenities, property conditions & facilities
We had to wonder if they gave the rooms with a view of a cement wall across the unlit breezeway to the people who booked through Expedia. The room was clean and had a 60” flatscreen TV with a wide dark stripe down the middle of the screen so the image on the screen was shadowed a bit. The front lobby people were courteous and check in was easy. The room phone was circa 1982 with most of the buttons removed. One was left wondering if the paint job was intentional retro 1960’s, half sky blue, half chartreuse green. The shower was modern, clean, with rain shower head and the bed was very comfortable. The pool looked very nice, we just didn’t have time to enjoy it. As far as the noise, the echo of the breezeway made it very loud with anyone passing by and talking, so late night arrivers could easily disrupt your sleep. If you plan only on being there to sleep for a few nights it might be fine. Ask for a room facing the river and not in a hallway.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on Apr 26, 2024
Thank you for your feedback. Unfortunately we only have a certian amount of King Bed rooms. As our king rooms book up we assign them as they come into the system. We do not purposly assign Expedia patrons to any rooms. Thank you for making us aware of the line in the screen as we will replace the tv immediatley . We work very hard to accommodate every guest to an enjoyable stay

10/10 Excellent

Dianna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and walking distance to Historic downtown. Extremely clean rooms. Great outdoor pool area.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on Apr 22, 2024
Thank you for the wonderful review

10/10 Excellent

Yahaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience I have at the hotel and st Augustine in general
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on May 16, 2024
Thank you for that wonderful feedback. !!!!

6/10 Okay

Andrew

Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 19, 2024
Thank you for the feedback

10/10 Excellent

Daniel

Travelled with group
It was an awesome stay will definitely stay again as a matter fact we just booked it tonight for one more night
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Daniel,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your stay with us, and we look forward to welcoming you back again soon.Renee G

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is really friendly.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 16, 2024
Thank you for the feedback..I will be sure to let my staff knowm your thoughts

10/10 Excellent

Sandra

Stayed 4 nights in Apr 2024
Response from Front Desk Staff on May 10, 2024
Thank you for the wonderful feedback

8/10 Good

Sheri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very helpful and friendly. The beds were not comfortable - very hard. Room was clean and shower was great!
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 11, 2024
Thank you for your feedback.

6/10 Okay

Caroline

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Would have been nice to know there was a train track right outside our room
Stayed 5 nights in Mar 2024
Response from Front Desk Staff on Apr 12, 2024
Thank you for your feedback. When you sign the registration form you are informed of the railroad tracks in the back. You initial the box that you are aware. I am sorry for the confusion as you can ask to be up front at anytime

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service/ restaurant!
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Apr 10, 2024
Thank you for the wonderful review

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Tv not full screen!
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 9, 2024
Thank you for the feedback.

10/10 Excellent

Sandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the Best ❤
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Apr 7, 2024
Thank you so very much!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Room was nice and clean
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 7, 2024
Thank you for the wonderful feedback

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in friendly staff
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 6, 2024
Thank you so very much for the compliment on my staff

8/10 Good

Anthony L

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 7, 2024
Thank you for the wonderful review

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the room was really clean and spacious and so comfortable. Having the area at the front where you could pick up snacks or a drink was really useful . The shower was fantastic! We were in a room at the back and the first train that went past was unexpected,so be aware there could be a little noise, but after the first one we didn't have any other problems. There were other places to eat nearby too The day after out stay we walked into the town and spent a few hours exploring, as the staff had allowed us to leave the car there until later in the day. We would recommend this place and if I'm back in this direction I would be very happy to book again
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 5, 2024
Thank you for the wonderful review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 5, 2024
Thank you for the wonderful review

4/10 Poor

Forrest

Travelled with family
They messed up our registration. I paid for a top level king bed room. Then I called the hotel to add a second night in the same room, which they said was no problem. When we got there they didn’t have my second reservation and thus my wife and I had to settle for two double/queen beds in the backside of the hotel at full price. Won’t be staying here ever again.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 3, 2024
Unfortunatley the original room had issues that needed to be fixed therefore the room could not be rented and was taken out of inventory and there were no other king rooms available to give you. Sometimes things happen beyond our control and I see that you are in the front of the hotel and I have adjusted your rate which you will see upon your check out in the morning.

6/10 Okay

Kristin

Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 23, 2024
Thank you for the review

10/10 Excellent

Cordula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the front desk and personal !’
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 3, 2024
Thank you for the wonderful review

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. Close to everything
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 2, 2024
Thank you for the wonderful feedback !

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 1, 2024
Thank you for the wonderful review

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
hotel should check tv and clean bedspread
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Mar 31, 2024
Thank you for letting us know of the conditions. I will immediatly inform housekeeping