3 piscines extérieures, cabanas gratuites, parasols
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Cleopatra Luxury Resort Sharm El Sheikh – Avis

5 out of 5
Cleopatra Luxury Resort Sharm El Sheikh
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 132 avis sur 231." "
Note de 8 – Bien, d’après 61 avis sur 231." "
Note de 6 – Acceptable, d’après 17 avis sur 231." "
Note de 4 – Médiocre, d’après 14 avis sur 231." "
Note de 2 – Terrible, d’après 7 avis sur 231." "

9,0/10

Propreté

8,8/10

Service et personnel

9,2/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Maged

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Reservation Team a répondu le 21 févr. 2024
thanks

8/10 – Bien

Ludovic

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Séjour convenable dans cet hotel.. .. Le all inclusive n inckus pas de boisson dans la chambre .. Pour le wifi dans la chambre ils vous ai demande 40$
Séjour de 10 nuits en novembre 2021
Saleh Swelam a répondu le 30 nov. 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 – Médiocre

Yunus

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
C'est vraiment dommage pour un hotel si beau mais les personnels demandant toujours de pourboire. Nous avons aimée la cuisine par contre les boissons sont très médiocres. C'est de la poudre mélangée avec de l'eau. Attention: Méfiez-vous des activités proposé par le service juste en face du restaurant principale, c'est de la pure arnaque. Tout le monde veut te vendre un service médiocre avec des prix fous surtout qu'ils savent que vous êtes de l'Europe.
Séjour de 6 nuits en août 2021
Saleh Swelam a répondu le 17 sept. 2021
Dear Mr. Yunus Thank you very much for your feedback. Please accept our sincere apologies for your inconvenience, however we would like to hear more about your stay with us. Appreciate your feedback.

8/10 – Bien

Ali

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en novembre 2019
Ramadan a répondu le 26 nov. 2019
Dear Our valuable guest, Thank you for sharing your review and we are looking forward to see you soon. Regards, Ramadan Elsafty Asst.Front Office Manager

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Personnel très sympathique. Nous avons eu des problèmes de climatisation dans la chambre, qui se sont réglés finalement, mais il a fallu 2 jours pour qu'ils réagissent. Sinon l'hôtel est sympathique, les piscines et la plage sont parfaites. Le buffet est moyen, dommage qu'il n'y ait pas de produits locaux. Dans l'ensemble, très bon séjour.
Séjour de 8 nuits en septembre 2019
Saleh Swelam a répondu le 13 oct. 2019
Dear Valuable Guest, Thank you very much for sharing your review following your stay here at Cleopatra Luxury Resort Sharm El Sheikh. We are grateful for your observations and feedback as it presents us the opportunity to better improve our service offerings in the future. I would like also to thank you for your experience feedback which gives a corrected version of your last stay. We are sincerely apologizing if we could not meet your good-self expectation in some of the hotel service aspect. Our goal simply is to exceed every single guest's expectation, accordingly all hotel teamwork are doing their utmost to fulfill all requested requirements. We are appreciating your kindness to be in contact with us directly at your nearest convenience in order to restore your confidence once again at Cleopatra Luxury Resort Sharm El Sheikh. Thank you again for your review and we are looking forward to your respond which is very valuable to us.

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Saleh Swelam a répondu le 6 mai 2019
Dear Guest, Thank you very much for sharing your review rank with us. we will be always delighted to serve you at Cleopatra Luxury Resort Sharm El Sheikh, Regards

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Je recommande si vous n'êtes pas trop exigeant !
Très bon hôtel, belles piscines dont une chauffée! Le cadre et l'infrastructure magnifique ! Personnel du restaurant peu avenant mais correct dans l'ensemble ! Chambre magnifique mais eviter les 7000 et ceux au dessus du bar PILILI. Taxi et mini-bus disponible à l'extérieur ! Et quelques magasins à l'extérieur de l'hôtel ! La restauration est digne d'un 3* mais ça reste mangeabe et varié dans l'ensemble ! 99% de clientèle RUSSE/UKRAINIENNE ! Jolie plage! L'hôtel est propre dans l'ensemble. Ils nettoyent continuellement !
Séjour de 7 nuits en janvier 2019
Saleh Swelam a répondu le 23 févr. 2019
Dear Valuable Guest, Thank you very much for sharing your review following your stay here at Cleopatra Luxury Resort Sharm El Sheikh. We are grateful for your observations and feedback as it presents us the opportunity to better improve our service offerings in the future. I would like also to thank you for your experience feedback which gives a corrected version of your last stay. We are apologizing if we could not meet your good-self expectation. Our goal simply is to exceed every single guest expectation accordingly all teamwork and I are doing their utmost to fulfill all requested requirements. It will be so kind from your side to get in contact with us directly at your nearest convenience in order to restore your confidence once more at Cleopatra Luxury Resort Sharm El Sheikh. Thank you again for your review and we are looking forward to your respond which is very valuable to us. Kind regards,

10/10 – Excellent

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très chouette hôtel russe
Dommage pour la langue pas adapté au francophone uniquement anglais et russe même pour les animations seulement deux personnes parlent un tout petit peu français.
Saleh Swelam a répondu le 10 mars 2018
Dear Guest, Thank you for choosing Cleopatra Luxury Resort Sharm El Sheikh, It was our great pleasure to serve you our property and we would like to inform you that your comment were highlighted to all concerned department for an immediate action. Regards

10/10 – Excellent

Ryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Grounds were well kept and clean. Property was stunning, not tacky like some older hotels. Very aesthetic and modern. Food at buffet was great. Italian Al a carte restaurant wasn’t our favorite. Save time and just stick with the buffet. Went on 6 dives over the span of 3 days. Had a different instructor each time and they were all great. Staff was super accommodating and always offered a helping hand with anything we needed: Loved our experience here!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Amran

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of the best all in resorts in Sharm - the staff and flawless service is what makes this hotel special. The foods generally good, although more effort could be given in the a-la-cart restaurants. The coral reefs by the beach are amazing and entertainments are world class!
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Carolina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Struttura pulitissima persone cordialissime bellissimi ambienti ci siamo trovati benissimo grazie per l’ospitalità
Séjour de 10 nuits en avril 2024

10/10 – Excellent

Alessia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
OTTIMA SCELTA Tutta la struttura è curata nei minimi dettagli, dagli ambienti esterni alle camere. Il personale è molto cortese e cordiale. Buona anche la cucina, con un’offerta molto ampia e varia per tutti i pasti. Bella opzione anche il bar sulla spiaggia per il pranzo. Ottimo rapporto qualità prezzo.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Mina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Vincenzo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bella Location, struttura tenuta molto bene e personale ok. Consigliatissimo. Da ritornarci sempre, ogni volta.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Pavol

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cleopatra Luxury Resort is a very nice hotel to stay. The first impression was amazing. When we arrived at the hotel lobby, which was beautifully designed with fresh flowers, we felt the luxury. We were also satisfied with the check-in. It took a maximum of 15 minutes even with the transfer to the room. The hotel uses golf carts to transport guests. You don't have to walk anywhere. The gardens are beautiful, the infinity pool is top notch. The staff and bar tenders also the lifeguards are very nice and helpful, of course if you can appreciate their effort and you $, they will give you everything. The room was nice, had a good standard. The housekeeper in our section was very pleasant and always very helpful. Market buffet is ok, some staff are very nice and very friendly. For me, the food at the resort was good. There are not as many options as in other hotels we have stayed in before, but there was always a choice and the food was well prepared. A la carte restaurants did not suit us. Our kids like the Hippo kids klub, animators was friendly and kept eyes on them when we wanted to relax on sun. Thank you for a wonderful stay in your resort.
Séjour de 14 nuits en mars 2024

10/10 – Excellent

Randa

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Florence

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Modern
Séjour de 7 nuits en mars 2024
Adel Ali a répondu le 26 mars 2024
Thank you for your kind review .looking forward welcoming you once again

10/10 – Excellent

muhammad

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff, especially Manager Osama and his team, are extremely helpful. The environment is lovely, making it one of the top resorts for a holiday.
Séjour de 4 nuits en février 2024
Adel Ali a répondu le 25 mars 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Cemal

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotels şirketine havalını gidiş dönüş ücreti ödeme yapmama rağmen maalesef kendi imkanımızla gittik geldik otele ve bunun dışında otel ve çalışanları harikaydı sadece yemekler pek bize uygun değildi ama otelin personeli o kadar güler yüzlü ve her şeyde yardımcı olmaya çalışmaları bunu bize unutturdu. Resepsiyondan tut bütün personele teşekkür ederim. Özellikle komi Ahmet number 1:)
Séjour de 3 nuits en février 2024
Adel Ali a répondu le 25 mars 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Meltem

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly, checkin was very easy thanks to everyone
Séjour de 4 nuits en février 2024
Adel Ali a répondu le 25 mars 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Ebru

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2024
Reservation Team a répondu le 17 févr. 2024
thanks

10/10 – Excellent

Tahmina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay at Cleopatra Luxury Resort was amazing. All staff were very friendly and helpful at all times. We stayed at the hotel with the beach as opposed to the adult one. It was only a 10 minute drive from the airport. The facilities within the hotel were worth the fee we paid. The buffet service for breakfast, lunch and dinner had a variety of selections. The hotel itself was beautiful. Excursions werent far - we booked through the hotel and they were good value for money. Main attractions were within a 30 minute drive. Would recommend grabbing taxis from outside of the hotel as these were half the price. Overall an amaxing experience and would definitely come here again.
Séjour de 7 nuits en janvier 2024
Ramadan a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Pietro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 11 nuits en décembre 2023
Ramadan a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Bien

Olamide

Voyage en famille
Points forts : Propreté, service et personnel
It’s not luxury if one has truly experienced luxury ala Dubai. That said, it’s functional and the staff decent and good. Had a great 10 days and would recommend it with the caveat to manage expectations with regards to the ‘luxury’ side of things.
Séjour de 9 nuits en décembre 2023
Ramadan a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Bien

Sushil

Séjour de 9 nuits en décembre 2023
Ramadan a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Zan

Séjour de 7 nuits en décembre 2023
Ramadan a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 – Bien

Lizge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was nice except for the lady in guest relation
Staffs and hotel are amazing but the lady at the guest relation was very rude.when we came hotel late midnight they put some breakfast in my room but when we opened the mini bar it was empty. We went to guest relation desk and asked the lady why is empty she said cause you are all inculisve and ıf you order we can put some drink inside mini bar. yes we knew we are all inculisve but maybe we want to drink something late at night in our room we want to pay money ıf ıts extra. But she didnt listen us and nobody put any drink to our minibar and her behaviour is very rude and terrible otherwise except this lady other staffs was very helpfull and amazing. Thank you
Séjour de 3 nuits en décembre 2023
Adel Ali a répondu le 26 déc. 2023
Dear our valuable guest, Thank you for taking the time to review your experience with us. As we are dedicated to providing our guests with wonderful experiences, we are truly saddened to learn of any situation in which a guest feels we have fallen short of their expectations. We are very sorry we did not meet your expectations and that this was the impression you took away with you after your visit with us. We would to give chance next time to do our best.

10/10 – Excellent

beyza

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
Adel Ali a répondu le 17 déc. 2023
thank you so much , Hope to see you soon

10/10 – Excellent

Sabine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 16 nuits en novembre 2023
Ramadan a répondu le 13 déc. 2023
Thank you for sharing your review and we are looking forward to seeing you soon.Best Regards,Ramadan ElsaftyFront Office Manager

10/10 – Excellent

EMRULLAH

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An excellent hotel. It has a seaside beach. The rooms and food are very clean. There are flavors very similar to Turkish dishes. Future Turkish friends should not have any reservations. The employees are friendly. We would like to thank Mr. NASR at the reception for his help. Mükemmel bir otel. Denize sıfır plajı vardır. Odalar ve yemekler çok temiz. Türk yemeklerine çok benzeyen tatlar var. Gelecek Türk varsa hiçbir çekincesi olmasın. Çalışanlar dost canlısı. Resepsiyondaki Sayın NASR Bey'e yardımlarından dolayı teşekkür ederiz. :)
Séjour de 4 nuits en novembre 2023
Hotel Administration a répondu le 25 nov. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 – Excellent

Paulina

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best hotel with excellent service
Best hotel in Egypt! We love this place and since last year they have done a lot of renovations.
Séjour de 13 nuits en octobre 2023
Adel Ali a répondu le 4 nov. 2023
thank you So much

10/10 – Excellent

Malyka

Voyage en famille avec de jeunes enfants
Points forts : Commodités
The resort was so clean and all the staff were exceptionally friendly. We felt so comfortable and so much at home. The facilities were remarkable from the variety of choices in the buffet all inclusive meals. My children also really enjoyed the Hippo kids club and the staff there were equally friendly. Overall loved the resort and would definitely come back again.
Séjour de 8 nuits en octobre 2023
Adel Ali a répondu le 31 oct. 2023
Thank you

4/10 – Médiocre

Gaile

Points faibles : Commodités
Not worth the cost
Séjour de 6 nuits en octobre 2023
Adel Ali a répondu le 31 oct. 2023
Thank you

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice short stay
You pay for what you get. food Was ok, fresh, not a lot of variation. Kids club had limited activities for children and it wasn’t really Advertised you had to go look for it. Lovely pools, beautiful beach. Nice service, waiters great! Service at the pool fantastic. drinks Bought to the table. Nice cocktailsAnd local beer ok, wine not good! Check in took a very long time and it wasn’t busy at all. Although, free upgrade was very much appreciated!
Séjour de 5 nuits en octobre 2023
Adel Ali a répondu le 31 oct. 2023
Thank you

10/10 – Excellent

Luigi

Points forts : Service et personnel, état et installations de l’hébergement
Real clean, and convenience love the pear with the coral under the pear 3 swimming pool highly recommended
Adel Ali a répondu le 31 oct. 2023
Thank you

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Confort de la chambre
Séjour de 9 nuits en août 2023
Hotel Management a répondu le 23 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Excellent

Jadaine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Brilliant stay with staff who made it an absolute pleasure!
Séjour de 10 nuits en octobre 2023
Hotel Management a répondu le 19 oct. 2023
Dear Valuable Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ramadan ElsaftyFront Office Manager

10/10 – Excellent

Fedele

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastico!
Recensito 2 giorni fa Davvero una bellissima vacanza! Resort da favola per un esperienza davvero lussuosa e rilassante! Fantastica e coinvolgente Sabina del team di animazione! Un ringraziamento speciale a Mohamed Sabri, in arte Luigi, che ti avrebbe portato un cocktail anche in cima alle piramidi. E infine nota di merito a Hassan pulito e discreto, ci ha sempre sistemato la camera con grande attenzione ai dettagli e altrettante gradite sorprese. Il cibo non è stato il top...ma con un po' di attenzione questo non scalfirà il ricordo di un esperienza
Séjour de 9 nuits en octobre 2023
Hotel Management a répondu le 19 oct. 2023
Dear Valuable Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ramadan ElsaftyFront Office Manager

4/10 – Médiocre

Shazan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points faibles : État et installations de l’hébergement
Resort was ok, the executive suites have not been refurbished, they are very old, damaged and tacky. We changed over to a junior suite even then not all that nice, the smaller rooms were better condition. Check in took 1.5 hours for some reason. Staff were very nice and friendly. The lady at the spa counter was very rude and unprofessional.
Séjour de 5 nuits en septembre 2023
Hotel Management a répondu le 3 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 – Acceptable

Ahmet

Séjour de 4 nuits en septembre 2023
Hotel Management a répondu le 3 oct. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 – Bien

giada

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 9 nuits en août 2023
Hotel Administration a répondu le 17 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Excellent

Joanne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have just returned from a two week stay at The Cleopatra Hotel. From the moment we stepped in the hotel, the customer service was outstanding. Every single staff member go the extra mile to ensure you have the best holiday. Our room was clean and spacious with cute towel art which amused our littles ones ( aged 5 and 3). We stayed in room 2110, our house keeper was amazing and the added extras he provided never went unnoticed. We spent most of our time at the activity pool. The lifeguards were so assertive and the pool bar staff were all incredible. Foam parties were a firm favourite. The family pool at the front of the hotel is always quiet, it has the inflatable assault course which proved so much fun for the children. The infinity pool is simply stunning and huge! Kids club was welcoming, Anna, was much loved by my two... mini disco which she led so enthusiastically each evening was a highlight of the day for our little girl. We enjoyed wonderful lunches at the beach bar looking out onto the sea. The staff at the Pilli Pilli bar were incredible - George and his team were all so attentive. Mina and Ahmed at the lobby bar were also shining examples, providing exceptional service. The food was to a very high standard, the a la carte restaurants were both utterly delicious. Special mention to Mr Eid in the restaurant who made sure our time at the Cleopatra was the best it could be. A true gentlemen who provides outstanding customer service.
Séjour de 14 nuits en août 2023
Hotel Administration a répondu le 17 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Acceptable

Michal

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 9 nuits en août 2023
Hotel Administration a répondu le 17 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Excellent

Nasima

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a lovely holiday at this resort. The staff were incredibly helpful and friendly. The food in Fellinis was superb as was the beach grill restaurant bar. The only setback is you have to book Fellinis and the Red Sea wharf restaurants. Make sure you book as soon as you arrive otherwise you might not get the opportunity to eat in these places. The pools around the resort has something for everyone. The Red Sea is great for seeing a variety of fishes. I would recommend this resort if you are visiting Sharm Al Sheik.
Séjour de 6 nuits en août 2023
Emad a répondu le 13 août 2023
Thanks Alot

8/10 – Bien

Mariam

Séjour de 4 nuits en juillet 2023
Emad a répondu le 15 août 2023
Thanks

8/10 – Bien

Sultan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en juillet 2023
Emad a répondu le 22 juill. 2023
thanks

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en juillet 2023
Khaled a répondu le 22 juill. 2023
thanks alot

4/10 – Médiocre

Konstantin, Milwaukee

Voyage en famille
Points faibles : État et installations de l’hébergement
This property is not 5-star and not a 4-star, as positioned in Expedia and Trip Advisor. 1st, there was a minor booking error on our side which resulted in an extra charge which was not resolved by Expedia. 2nd, the sea is not accessible from the beach as it has a shallow bottom with sharp corals/stones coated with slippery seaweed. 3rd, the food selections were plenty, but most of the food was oily or loaded with sugar; the “diet” table’s food was scary to touch; “free” drinks were not drinkable, and even water was supplied from large canisters of unknown origin; most of the food was dumped into the waste containers at the end of the meal hours. 4th, rooms had outdated facilities/furniture, even in the most expensive units. 5th few businesses on the site run in circles offering the same services again and again, which was annoying. The reception staff appeared disorganized and not cooperating; to meet the 4-star benchmark, all staff needs to be trained to understand how to behave and avoid showing their attitude. Overall, long way to improve to achieve the 4-star level.
Séjour de 7 nuits en juin 2023
Hotel Administration a répondu le 4 juill. 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best regards.

8/10 – Bien

Ilknur

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Yemek alanı ve çeşidi küçük .Kola self serviste yok .garsondan istiyoruz oda yemek bittikten sonra geliyor anca.Temizlik güzel . Animasyon ve eğlence hiç denecek kadar az .Mükemmel diyemem ama güzel bir tatil geçirdik
Séjour de 4 nuits en juin 2023
Emad a répondu le 24 juin 2023
Thanks

10/10 – Excellent

Tugba

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Çocuğumuzla gittiğimiz en güzel otellerden biriydi. Personel güler yüzlü ve yardımcı olma heveslisiydi. Odalar temizdi. Yemekler yeterliydi.
Séjour de 8 nuits en juin 2023
Emad a répondu le 21 juin 2023
Thanks