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La Quinta Inn & Suites by Wyndham San Antonio Riverwalk – Avis

3 out of 5

Avis

7,6

Bien

Note de 10 – Excellent, d’après 1085 avis sur 2665." "
Note de 8 – Bien, d’après 584 avis sur 2665." "
Note de 6 – Acceptable, d’après 456 avis sur 2665." "
Note de 4 – Médiocre, d’après 271 avis sur 2665." "
Note de 2 – Terrible, d’après 269 avis sur 2665." "

7,6/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

7,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 – Bien

Nicole, Levis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bcp de monde pour dejeuner dans un espace restreint et coût du stationnement abusif...je n'y retournerais pas pour cette raison
Séjour de 1 nuit en novembre 2023
J.R. General Manager a répondu le 29 nov. 2023
Dear Nicole,Thank you for your comments. We appreciate the 4 stars. We hope that overall you enjoyed your stay. I do apologize that the busy breakfast and parking fees had a negative impact. Thank you for being our guest and I do hope that we may provide you with an exceptional experience in the future.

8/10 – Bien

Nicole, Levis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était correct pour nous pour l'hôtel et sa situation, lit confortable et oreiller également..Personnel courtois et bon service de celle qui nous a accueilli. Mais.... Le 1er matin, un mercredi, le déjeuner avait un peu de tout, le 2e matin, pas de yogourt ni muffin, oeuf, gaufre et saucisses et longue file d'attente, espace restreint pour manger avec tout ce monde. Autre point très negatif, le stationnement coûte très et trop cher, 30us chaque jour, par sejour j aurais compris mais chaque jour, c est abusif .Il y a plusieurs autres stationnements aux alentours qui coûtent bcp moins et autres hôtels qui offrent le stationnement gratuitement.Pour cette raison, je n'y retournerai pas et je ne la recommande pas à ceux qui sont en voiture.
Séjour de 1 nuit en novembre 2023
AC a répondu le 7 déc. 2023
Thank you for staying and taking the time to post a review. We hope to see you again.

6/10 – Acceptable

Renaud

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
L'emplacemebt est pas mal, mais 28 euros de parking par jour c'est abusé ! 5 nuits su place et aucun menage dans la chambre malgré nos relances quotidiennes ! Obligé de passer par le manager pour avoir un lenage et des serviettes propres le dernier soir ! Tres décevant vu le prix payé pour 5 nuit.
Séjour de 5 nuits en août 2023
Ashley a répondu le 25 août 2023
Merci pour vos commentaires concernant votre séjour. Nous nous efforçons de dépasser les attentes de tous les clients. Je suis désolé que nous n'ayons pas réussi à atteindre cet objectif pour vous. J'utiliserai vos commentaires avec le personnel pour m'assurer que des améliorations sont apportées.

10/10 – Excellent

Anh

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, état et installations de l’hébergement
Very good 👍
Séjour de 1 nuit en juillet 2023
Ashley a répondu le 22 juill. 2023
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

8/10 – Bien

Genevieve

Séjour de 4 nuits en juin 2023
Ashley a répondu le 22 juill. 2023
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.

8/10 – Bien

israel

Séjour de 2 nuits en mai 2024

10/10 – Excellent

Aziza

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Virginia

Voyage en famille
Points forts : Commodités
Very close to the riverwalk and mall. Hotel was a bit outdated.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Kevin

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
No regular room cleaning especially removing trash
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Barry

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
location
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Dalia

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Commodités
La propiedad cumple con lo prometido, no dan shampoo, acondicionador o crema, el personal no habla español o algún otro idioma, el desayuno es básico pero bueno (huevo, salchicha, wafles, cereal, cafe y jugo) cobran 30 dlls de estacionamiento por día muy cerca del alamodome caminando y enfrente hay un centro comercial al igual que el riverwalk
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Peter

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had fun will be back soon
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Ana

Points forts : Service et personnel, commodités
Our door key kept deactivating so we had to get replacements, also the valet took a while to get cars parked the you g man was alone trying to help but he was overwhelmed. Staff was friendly and we felt welcomed bfast was great too
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Kassandra

Voyage en famille, Voyage en groupe
Points forts : Service et personnel
Front desk was great! The gate girl was not so nice, very irritated when asked a question! And rude! The room is very old but manageable! Would I return it’s 50/50

8/10 – Bien

Kassandra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk was fabulous! Room wasn’t the best and wasn’t the worse, everything is older, soaps Was not enough for 5 people! Very weird!
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Natasha

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
Room had water bottles from previous stay, Cheerios on carpet.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Ruth, arlington

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk staff was very friendly. We were not able to park in the front more secure lot the first night. We had to park behind the hotel in an overflow lot. The room was clean. Beds are very hard. Woke up in the middle of the night with a back ache. The tv in our room was stuck on theain menu. You couldn't change the channels. It wasn't to bad, since we just used it for background noise.
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Dawn

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Our room was great. Busy weekend with concert and cheer competition. We arrived to room 1014 at 9pm Fri night and left Sun at 8am. The can lights in the room were falling out of the ceiling but the one thing we learned was that our suitcases and contents were soaked when we packed our bags to leave. It seems as though the air conditioner was leaking for some time. We notified the young male with headdress as we checked out and he stated he would let housekeeping know.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Jasmine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The check in and check out process was easy and quick. The room was very clean and spacious, but the AC didn’t seem to want to work properly. However we were able to work with it.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Reil, Vallejo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good
Séjour de 2 nuits en mai 2024

8/10 – Bien

Julie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Nothing
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Robert

Voyage en famille
Points forts : Propreté
The first room we had #538: the king bed was hard on one side and soft on the other!!! We changed rooms to #340 and the other king bed was good; like night and day almost. The other room needed some small repairs, but the new one everything was good.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
First time staying here in San Antonio book in the last minute and I was glad I did it was a wonderful stay rooms where clean and for so much going on that weekend it was quiet I will definitely be staying here on my next trip back
Séjour de 1 nuit en avril 2024

8/10 – Bien

Donna M

Séjour de 2 nuits en avril 2024

8/10 – Bien

Yair

Séjour de 3 nuits en avril 2024

10/10 – Excellent

Bonnie

The rooms were spotless and the breakfast was fresh with a nice variety.
Séjour de 2 nuits en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 – Excellent

Olivia

Points forts : Commodités, état et installations de l’hébergement
Clean and tidy, comfortable room
Séjour de 1 nuit en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 – Bien

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice staff and exactly what we needed
Séjour de 3 nuits en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for the outstanding review of your recent stay at La Quinta Inn San Antonio Riverwalk. I will be sure to share your kind comments with the staff as they love receiving feedback. We cannot wait to have you back as our guest and continue to "wow" you.

10/10 – Excellent

NetNet

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s near to every thing!
Séjour de 2 nuits en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for taking the time to post about your recent stay with us at La Quinta Inn and Suites San Antonio Riverwalk. I am so happy to hear you enjoyed your stay with us and our proximity to the Riverwalk. We hope to see you on your next visit to San Antonio.

4/10 – Médiocre

Maria

Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Ryan Johnson, General Manager a répondu le 3 mai 2024
Maria,Thank you for your review. I am sorry to see that things did not go great with your stay. If you could provide us with any feedback about any problems or issues you had that would be helpful as we are always looking for ways to improve.

10/10 – Excellent

Antonette

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Need to upgrade free breakfast tho
Séjour de 3 nuits en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for choosing to stay with us at La Quinta Inns & Suites by Wyndham – San Antonio Riverwalk. We are happy to hear that you enjoyed your stay with us. I will be sure to pass your suggestion along to our executive team as we try to improve the guest experience with every stay. We hope to see you back real soon!

4/10 – Médiocre

Marina

Voyage en famille
Points faibles : Commodités
River walk
Séjour de 4 nuits en avril 2024
Ashley a répondu le 5 mai 2024
We are sorry to see you did not enjoy your stay with us. I would like to speak with your further regarding your stay. Please contact me directly at the hotel. Thank you!

6/10 – Acceptable

Clarence

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Stacie

Voyage en famille
Points forts : Commodités
I felt the lobby was nice but it was deceiving to the room. The furniture was old and chipped and the toilet and bathtub were nasty. Never got room service. Would not stay here again
Ashley a répondu le 5 mai 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

10/10 – Excellent

Linda

The price for parking
Séjour de 2 nuits en avril 2024
Ashley a répondu le 4 mai 2024
I am glad to hear you enjoyed your accommodations! However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.

10/10 – Excellent

Anil

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed overnight with two kids and the deluxe family suite was the perfect choice. Check-in and check-out was very easy and smooth. We got a great deal too. The option to let you park/come in or out anytime until 3 pm even you check out was great. The complimentary breakfast was good and had lots of options, although some of them could have been more palatable to my taste. The location is perfect within walking distance of the Riverwalk and all the fun. Would stay there again if I visited San Antonio.
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at La Quinta Inn & Suites San Antonio Riverwalk. I will be sure to share your kind comments with the team, they love hearing when they receive positive feedback. We hope to see you again soon!

10/10 – Excellent

Kim

Voyage en groupe
Room an had a musty odor. Like filter needed to be changed called room service they came and sprayed febreeze
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for your review and for your recent stay. We are happy that you had a great stay overall. I will work with my staff to address the odor issue that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the San Antonio Riverwalk.

10/10 – Excellent

Heriberto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and friendly people clean and enjoyable walking distance to the river walk
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 – Excellent

Jonathan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 2 nuits en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 – Excellent

Manuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Buen hotel recomendable
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
Gracias por la excelente reseña de su reciente estadía en La Quinta Inn San Antonio Riverwalk. Me aseguraré de compartir sus amables comentarios con el personal, ya que les encanta recibir comentarios. Estamos ansiosos por tenerlos de regreso como nuestros invitados y continuar "sorprendiéndolos".

6/10 – Acceptable

Crystal

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Unfortunately, we found bed bugs in the first room we were given. The assistant manager was very understanding, did what he could to make up for the problem. Was given points for a free night at any of the Wyndham hotels. We did give it another shot and asked for another room. Didn’t find bed bugs but just like the first, it had a weird smell, linen had stains, and toilet was dirty. Had it not been a busy weekend in the area and there been more availability at other hotels, we would have left. However, we made do. I was grateful for the assistant manager in his efforts to make it right.
Séjour de 2 nuits en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the issues that you have experienced. I have shared your comments with our pest control company for immediate attention, so we can better prevent this from happening in the future. In addition, we will share your review with our room attendant staff to ensure improvements are made. I have refunded you one night's room and tax for the inconvenience and trouble. We very much appreciate your business and thank you for staying with us.

10/10 – Excellent

Jamie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful
Séjour de 3 nuits en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 – Excellent

Patsy

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Ruben, Buda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
We are glad to see you enjoyed our property. However, we are also saddened to hear your stay with us wasn't a perfect 5. Service is something we take quite seriously, and we'd like to better understand what happened during your stay. Would you mind contacting management at the property directly so we may discuss with you personally your stay? We appreciate your feedback and hope to hear from you soon!

6/10 – Acceptable

Ciera

Points forts : Service et personnel
Rooms are a little outdated and dirty. The hotel lobby and breakfast are very nice though. Great walkable area for shopping and the Riverwalk.
Séjour de 1 nuit en avril 2024
Ashley a répondu le 4 mai 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our room attendant staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

2/10 – Terrible

Valorie

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Ryan Johnson, General Manager a répondu le 3 mai 2024
Valorie,Thank you for your review. I am sorry to see you didn't enjoy your stay with us. If you could let us know if there were any issues with your stay as we are always looking for ways to improve.Thank you,

8/10 – Bien

Ana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 3 nuits en avril 2024
Ashley a répondu le 5 mai 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 – Excellent

Kenneth

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly, decently clean. Breakfast was very good with many options.
Séjour de 3 nuits en avril 2024
Ashley a répondu le 27 avr. 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 – Bien

Zachary, Arvada

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was clean, safe, and comfortable. The beds were pretty small, the parking was expensive, and the breakfast did not have any fruit. The location was great and walking distance to plenty of sights. It fit the bill for us for our weekend stay.
Séjour de 3 nuits en avril 2024
Ashley a répondu le 27 avr. 2024
Thank you for your excellent review and for your recent stay, Zachary! We are happy that you had a good stay overall. Please accept our apology for not adequately stocking our breakfast bar. I know how frustrating that must have been. Since your visit we have re-evaluated our inventory levels to ensure guests arrive to a fully stocked breakfast bar. We hope to see you the next time you visit the San Antonio Riverwalk!