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Ruthin Castle Hotel – Avis

4 out of 5
Ruthin Castle Hotel
Castle Street, Denbighshire, Ruthin, Wales

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 334 avis sur 769." "
Note de 8 – Bien, d’après 232 avis sur 769." "
Note de 6 – Acceptable, d’après 116 avis sur 769." "
Note de 4 – Médiocre, d’après 58 avis sur 769." "
Note de 2 – Terrible, d’après 29 avis sur 769." "

8,0/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,4/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Etablissement calme reposant avec de grands espaces verts. L interieur est vaste et agreable Personnel sympathique et correct
Séjour de 2 nuits en avril 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Christopher, Wokingham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely friendly staff. Great cooked breakfast.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Clint

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was perfect except the breakfast which was very disappointing
Séjour de 2 nuits en mai 2024
Caz a répondu le 22 mai 2024
Thank you for your feedback, I apologise for the poor standard of breakfast you experienced during your stay

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roome are clean with nice designe. Very comfortable bed. Very fredli staff nice garden around hotel Spa is awesome.
Séjour de 1 nuit en mai 2024
Caz a répondu le 20 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Caz a répondu le 17 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another fantastic stay at the castle, rooms always clean and staff always friendly!
Séjour de 1 nuit en mai 2024
Caz a répondu le 16 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Miss Megan

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was absolutely stunning, the rooms are very dated but too be expected I feel there trying to keep in keep with the castle’s original decor, the staff are very friendly and helpful, I was staying for work over night, but would definitely return on a personal trip
Séjour de 1 nuit en mai 2024
caz a répondu le 16 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay

2/10 – Terrible

Raheem

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I rang before i did my booing to find out for a suite with a four poster bed they said its available. booked got to the property what a disappointment no rooms available i was gutted gave me a cheap suite. If i new it wasn't available i wouldn't have booked. Make sure you check what your booking thought me lesson.
Séjour de 1 nuit en mai 2024
Caz a répondu le 14 mai 2024
Thank you for your feedback, I apologise for the error with your booking and allocation of a suite and am sorry that you were disappointed in your stay with us.

8/10 – Bien

Barry

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Caz a répondu le 13 mai 2024
Thank you for your feedback

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I thought the staff were very nice. I would stay here again in the future
Séjour de 1 nuit en mai 2024
Caz a répondu le 10 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Ka Hung

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Caz a répondu le 9 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Darren

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, commodités
Couldn't fault a single thing about the place and staff absolutely flawless
Séjour de 3 nuits en mai 2024
Caz a répondu le 7 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another great stay at the Castle, rooms are always warm and clean. Staff very friendly
Séjour de 1 nuit en avril 2024
Caz a répondu le 2 mai 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Pauline

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very unique place to stay. Spa and mud experience was great. Cream tea fabulous. Staff couldnt do enough for you. Loved it
Séjour de 2 nuits en avril 2024
Caz a répondu le 29 avr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Darren

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a gorgeous place Ruthin Castle Hotel is , we had a 2 night stay there we took the room only option and thought the hotel was fantastic, we had a standard double room which had an absolutely massive bathroom with shower and bath , the staff were really friendly and couldn't do enough to help, this was our first time at Ruthin Castle Hotel but it won't be our last , can't wait for the next visit
Séjour de 2 nuits en avril 2024
Caz a répondu le 26 avr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Bien

Elen

Séjour de 1 nuit en avril 2024
Caz a répondu le 13 mai 2024
Thank you for your feedback

10/10 – Excellent

Kris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gardens and grounds were lovely, room comfortable, people were all kind and helpful. Will definitely recommend.
Séjour de 1 nuit en avril 2024
Caz a répondu le 19 avr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Excellent

Sunil, Cheadle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a castle! So, it is characterful and stunning. Nothing like the sterile environment of a Premier inn! The staff and friendly and helpful and chatty! Service in the restaurant is good and the food is good - could do with more vegetarian and vegan options (for those who are dairy intolerant). It’s definitely a unique place to stay. Highly recommended. Mustn’t forget to mention the peacocks…
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Marcus

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This wonderfully historic hotel was simply unique. The grounds, staff, rooms and the Peacocks made this an experience like no other.
Séjour de 3 nuits en avril 2024
Caz a répondu le 8 avr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another great stay! Grounds are amazing. Rooms warm and clean. Staff always friendly
Séjour de 1 nuit en mars 2024
Caz a répondu le 15 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Bien

Peter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Caz a répondu le 15 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

David

Séjour de 1 nuit en mars 2024
Caz a répondu le 2 avr. 2024
Thank you for your feedback, we are pleased you enoyed your stay with us.

8/10 – Bien

Evelyn

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Beautiful grounds and impressive castle like building. Yes its old and I love the characteristics of such an.older property. However really does need uprating in quite a few areas. Our bedroom spacious but very tired needing painting, furniture tatty and wobbling ...needs some TLC then it would be perfect
Séjour de 1 nuit en mars 2024
Caz a répondu le 6 mars 2024
Thank you for your feedback, we hope you enjoyed your shtay. I have passed your comments to the Hotels management team and can confirm that we are undergoing a bedroom refurbishment plan.

10/10 – Excellent

John

Points forts : Service et personnel
Quirky but nice . Nice room. Property needs some TLC
Séjour de 1 nuit en février 2024
caz a répondu le 4 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Rachel

Séjour de 2 nuits en février 2024
Caz a répondu le 28 févr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

denise

Séjour de 1 nuit en février 2024
Caz a répondu le 27 févr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Kevin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yet another great stay at the Castle. our 15th visit in 12 months! Warm and clean room. Always plenty of hot water to take a bath or shower. Staff always friendly and helpful.
Séjour de 1 nuit en janvier 2024
Caz a répondu le 12 févr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 – Excellent

Mark

Séjour de 1 nuit en février 2024
caz a répondu le 9 févr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Arthur

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Two day break
Had a relaxing two day stay at Ruthin Castle, incorporating a spa day, the staff are so helpful, nothing is too much trouble. The evening meal and breakfast was exceptional. Plenty of choice, varied menu, This is our third stay at Ruthin Castle, things just get better with each vist, will definitely be back and would highly recommend a break here. Ps special thanks to the barman, lovely guy
Séjour de 1 nuit en février 2024
Caz a répondu le 7 févr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 – Médiocre

anna

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
It was lovely to stay at a castle. It’s just unfortunate that the current property owners have let the property get so run down inside.
Séjour de 2 nuits en janvier 2024
Caz a répondu le 1 févr. 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay, we are working hard to improve the appearance of the Hotel and I will pass your comments to the Hotels Management team for review.

8/10 – Bien

John

Points forts : État et installations de l’hébergement, confort de la chambre
Always pleasant stay
Séjour de 1 nuit en janvier 2024
Caz a répondu le 29 janv. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Mark

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Caz a répondu le 29 janv. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A lovey place to say !!
Our stay was most enjoyable couldn't fault anything Hotel ,food and staff were excellent . I highly recommend this hotel l
Séjour de 1 nuit en janvier 2024
Reception Team a répondu le 26 janv. 2024
Dear Denise,Thank you for your lovely feedback, we are delighted you enjoyed your stay with us and we hope to welcome you back again soon.Kind regards

2/10 – Terrible

Lisa

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Caz a répondu le 26 janv. 2024
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.

10/10 – Excellent

Elaine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Went for a one night stay for my partners birthday.what a lovely experience it was. After reading reviews after booking it I was wondering if it was not going to be so good.as some complaints about it being slightly run down and cold.we went with an open mind and we was not diserpointed at all.it was actually much better than we ever imagined it was going to be and we can't wait to go back. Our room was just fantastic,warm, clean and furnished beautiful. We had a four poster bed and it was perfect. The whole experience was so lovely and the staff where very attentive and helpful.ruth from the dining room was such a lovely lady and couldn't do enough for everyone. The food was fine we had an evening meal and breakfast, couldn't fault it. Had a wander around the grounds seeing all the wildlife and peacocks.granted some things are a little tired and tatty but it's a castle and none of that reflected on our opinions of the whole experience.we absolutely loved it and can't wait to go back. Thank you for a lovely stay ,lovely experience and very nice staff.
Séjour de 1 nuit en janvier 2024
Caz a répondu le 15 janv. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

6/10 – Acceptable

Ursula

Séjour de 2 nuits en janvier 2024
Caz a répondu le 7 févr. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 – Bien

Ivar

Séjour de 1 nuit en janvier 2024
Caz a répondu le 15 janv. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 – Acceptable

Matthew

Séjour de 1 nuit en janvier 2024
Caz a répondu le 10 janv. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 – Bien

Belinda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Caz a répondu le 9 janv. 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 – Excellent

Jane

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Caz a répondu le 9 janv. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

4/10 – Médiocre

Christopher

Points faibles : État et installations de l’hébergement
A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.
Séjour de 1 nuit en décembre 2023
Caz a répondu le 5 déc. 2023
Thank you for your feedback, I apologise for the poor heating and maintenance issues you experienced during your stay. I have passed your comments to the Hotel Manager in order for him to address the issues raised.

10/10 – Excellent

Cara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful castle, friendly staff and great food/drinks.
Séjour de 1 nuit en décembre 2023
Caz a répondu le 5 déc. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Bien

stephen

Points forts : Propreté, service et personnel et confort de la chambre.
Enjoyable
A most enjoyable stay a co odd thing 1 no hangers in wardrobe and no hairdryer otherwise enjoyed it
Séjour de 1 nuit en novembre 2023
Caz a répondu le 5 déc. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. Both of the mentioned items should be in your room as standard, thank you for mentioning as we will get this checked and amended.

10/10 – Excellent

Amanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
History behind the Castle/friendly staff very welcoming/enjoyed the food
Séjour de 1 nuit en novembre 2023
Caz a répondu le 28 nov. 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Bien

Richard

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en novembre 2023
Caz a répondu le 20 nov. 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Caz a répondu le 16 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Bien

Sarah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely castle to stay in. Staff were friendly and helpful. Would recommend deluxe rooms. Nice food and very quick
Séjour de 1 nuit en novembre 2023
Caz a répondu le 6 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Disappointed
Asked for room to make up when came back to room in the evening nothing done, no fridge in the room, locker broken , room phone line not working, lift broken .. its just not great experience as i had when stayed couple of years ago on upper floor.
Séjour de 3 nuits en novembre 2023
Caz a répondu le 6 nov. 2023
Thank you for your feedback, i am sorry you were disappointed in your stay and apologies for the poor room facilities and service. We are working through the rooms upgrading and replacing equipment and furnishings, I have advised the Hotel's management team of the issues you have raised.

10/10 – Excellent

Clare

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Romantic getaway
What a fabulous place; the building is beautiful, the grounds are lovely for a wander around and the room was magnificent. The room was warm, the bed very comfortable and bathroom was clean and the towels were fluffy. We would very much recommend this place to stay. The food was fab: amazing choice for breakfast and really well thought, seasonal dinner options. Good wine list and lovely bar to relax in.
Séjour de 2 nuits en octobre 2023
Caz a répondu le 2 nov. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future.