Title: Imperial Hotel Rotorua - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Imperial Hotel Rotorua Hotel with free parking, steps from Whakarewarewa: The Living Maori Village ## Photo gallery for Imperial Hotel Rotorua ![Outdoor pool](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/44ae1b98.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/74b72b79.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Microwave, stovetop, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/b1cf3a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive One Bedroom Apartment | Street view](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/baa6b420.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/78b3edd0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. ## Reviews 8.0 Very good ## Popular amenities - Gym - Breakfast available - Pool - Housekeeping - Kitchen - Laundry ## Room options ### Check availability for these dates Tonight [Dec. 4 - Dec. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 5 - Dec. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ### View all photos for Executive Studio Suite ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite 9.0 Wonderful 4 reviews ### Highlights Deck/patio Air conditioning Kitchenette Mini-fridge Smart TV Pillowtop bed Blackout drapes/curtains Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for 1 Bedroom Premier Apartment ![1 Bedroom Premier Apartment | Living area](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/016d259b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Premier Apartment ### Highlights Deck/patio Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Separate bedroom - 581 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed ### View all photos for Superior Studio Suite, Pool View ![Superior Studio Suite, Pool View](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/w6000h3995x0y5-701519c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite, Pool View ### Highlights Deck/patio Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Pillowtop bed Blackout drapes/curtains Private bathroom - 484 sq ft - Sleeps 2 - 1 King Bed ### View all photos for One Bedroom Apartment ![One Bedroom Apartment](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/f4e5eb53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment ### Highlights Deck/patio Separate dining area Separate sitting area Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Separate bedroom - 484 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ### View all photos for Executive One Bedroom Apartment ![Executive One Bedroom Apartment | Extra beds](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/ac58d918.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive One Bedroom Apartment ### Highlights Deck/patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV - 484 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed ### View all photos for Interconnecting Studios ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studios ### Highlights Deck/patio Air conditioning Kitchenette Mini-fridge Smart TV 2 bedrooms Blackout drapes/curtains Pillowtop bed - 689 sq ft - 2 bedrooms - City view - Sleeps 4 - 2 King Beds ### View all photos for Executive Studio ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/cd54c7ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio - Sleeps 2 ### View all photos for Superior Studio ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/375f319f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio - Sleeps 2 ### View all photos for One Bedroom Apartment ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/7c120d0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment - Sleeps 3 ### View all photos for One Bedrom Executive Apartment ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/4cb8f0a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedrom Executive Apartment - Sleeps 4 ### View all photos for Interconnecting Studio ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/58e724a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studio - Sleeps 4 ### View all photos for Premier One Bedroom Spa Suits ![Pillowtop beds, laptop workspace, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/dbc35a0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier One Bedroom Spa Suits - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-38.16012%2C176.25609&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GffEcKS5JnwC_aad_D-tPv9ske0=) 7 Tryon St, Rotorua, Bay of Plenty, 3010 #### What's nearby - Whakarewarewa: The Living Maori Village \- 2 min walk \- 0.2 km - Rotorua Golf Club \- 3 min walk \- 0.3 km - Te Puia New Zealand Maori Arts and Crafts Institute \- 8 min walk \- 0.7 km - Whakarewarewa Thermal Reserve \- 8 min walk \- 0.7 km - Redwoods Whakarewarewa Forest \- 8 min walk \- 0.7 km #### Getting around - Rotorua (ROT-Rotorua Regional) - 10 min drive #### Restaurants - ‪Ciabatta Bakery - ‬3 min drive - ‪Pantry D'or - ‬19 min walk - ‪McDonald's - ‬3 min drive - ‪Pataka Kai - ‬9 min walk - ‪Rotorua Club Inc - ‬3 min drive ## About this property ### Imperial Hotel Rotorua Upscale hotel near Whakarewarewa: The Living Maori Village Located close to Redwoods Whakarewarewa Forest and Polynesian Spa, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self parking - Continental breakfast (surcharge), luggage storage, and bicycle parking - A front-desk safe, a vending machine, and outdoor furniture Room features All guestrooms at Imperial Hotel Rotorua have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi. Other conveniences in all rooms include: - Pillowtop mattresses and cribs/infant beds (surcharge) - Designer toiletries and hair dryers - 43-inch Smart TVs with streaming services and digital channels - Balconies or patios, wardrobes/closets, and kitchenettes ### Awards and affiliations Eco-Certified Property This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/330000/329600/329597/3829bdf6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rydges Rotorua Whakarewarewa - Pool - Hot tub - Parking included - Free WiFi 8.2 Very good 1,051 reviews CA $144 CA $166 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=329597&PinnedHotelID=329597&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/69600/69569/96446156.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arawa Park Hotel Glenholme - Parking included - Free WiFi - Restaurant - Gym 7.4 Good 1,014 reviews CA $111 CA $128 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=69569&PinnedHotelID=69569&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/96000000/95460000/95450700/95450655/3e0c597f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Newina Rotorua Fairy Springs - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 229 reviews CA $151 CA $175 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=95450655&PinnedHotelID=95450655&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2790000/2782400/2782308/2ab45308.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wai Ora Lakeside Spa Resort Holdens Bay - Pool - Hot tub - Spa - Kids pool 8.2 Very good 608 reviews CA $136 CA $157 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=2782308&PinnedHotelID=2782308&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast buffet](https://images.trvl-media.com/lodging/2000000/1140000/1131300/1131218/96a798ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Rotorua Rotorua - Parking included - Air conditioning - Laundry - Housekeeping 8.0 Very good 1,001 reviews CA $111 CA $128 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=1131218&PinnedHotelID=1131218&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast served, local cuisine](https://images.trvl-media.com/lodging/1000000/10000/1400/1322/315f0a43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copthorne Hotel Rotorua Glenholme - Pool - Hot tub - Parking included - Free WiFi 7.6 Good 1,000 reviews CA $120 CA $139 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=1322&PinnedHotelID=1322&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/520000/519300/519220/a61f4e6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sudima Lake Rotorua Rotorua - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 1,000 reviews CA $146 CA $168 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=519220&PinnedHotelID=519220&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/105000000/104230000/104227100/104227048/b69df068.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marsden Stay Rotorua Glenholme - Pool - Parking included - Free WiFi - Housekeeping 7.6 Good 288 reviews CA $98 CA $113 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=104227048&PinnedHotelID=104227048&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/3000000/2060000/2056700/2056657/39b681d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JetPark Hotel Rotorua Victoria - Pool - Hot tub - Parking included - Free WiFi 8.8 Excellent 1,001 reviews CA $137 CA $157 total includes taxes & fees Dec 20 - Dec 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=2056657&PinnedHotelID=2056657&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/1000000/60000/54900/54871/701fde60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Rotorua Lakeside Inner City - Pool - Hot tub - Kids pool - Free WiFi 7.8 Good 1,000 reviews CA $157 CA $180 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=54871&PinnedHotelID=54871&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person ### Things to do - Gym - Outdoor pool ### Family friendly - Crib (surcharge) - In-room kitchenette - In-room microwave - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Lockers - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - High-pile carpet in room - No elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible pool ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Crib (surcharge) - Pillowtop mattress ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch smart TV with digital channels - Streaming services ### Food and drink - Cleaning supplies - Cookware, dishware, and utensils - Kitchenette - Microwave - Stovetop - Toaster ### More - Air conditioning - Heating (climate-controlled) - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 8:30 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available ### Special check-in instructions The property charges 2 percent for credit card payments The front desk is open daily from 7:00 AM - 8:30 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 40.0 per day Cribs (infant beds) are available for NZD 10 per day ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately NZD 20 per person - Crib (infant bed) fee: NZD 10 per day - Rollaway bed fee: NZD 40.0 per day - Credit card charges are subject to a surcharge of 2 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ## Frequently asked questions ### Does Imperial Hotel Rotorua have a pool? ### How much does it cost to stay at Imperial Hotel Rotorua? ### Is Imperial Hotel Rotorua pet-friendly? ### How much is parking? ### What time is check-in at Imperial Hotel Rotorua? ### What time is check-out at Imperial Hotel Rotorua? ### Where is Imperial Hotel Rotorua located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Imperial Hotel Rotorua Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.2 Amenities ### 7.8 Staff & service ### 6.8 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 13 8 - Good 5 6 - Okay 7 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Payton Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean inside very nice good spot close to everything ##### Payton Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Janet Oct 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean rooms. Helpful staff. Good value ##### Janet Stayed 1 night in Sep 2025 ### 10/10 Excellent #### John Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to Tepuia for dinber and show ##### John Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Robyn May 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities lovely clean room, friendly helpful staff. ##### Robyn Stayed 1 night in May 2025 ### 10/10 Excellent #### Ants Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Newly renovated room, very spacious. Great beds and all utilities are brand new. ##### Ants Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Tetauru Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Tetauru Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Lesley Sep 29, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside ##### Lesley Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Ruth Nov 11, 2025 Liked: Staff & service Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility. ##### Ruth Stayed 1 night in Nov 2025 ### 8/10 Good #### Karen Jul 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked everything except the lift wasn't working that i didn't like ##### Karen Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jacqueline Jun 5, 2025 Disliked: Amenities Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception. ##### Jacqueline Stayed 2 nights in May 2025 ### 6/10 Okay #### Lexey Jun 2, 2025 Liked: Cleanliness, staff & service, amenities Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end ##### Lexey Stayed 1 night in Jun 2025 ### 6/10 Okay #### Mai-Ling Sep 28, 2025 Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️ ##### Mai-Ling Stayed 1 night in Sep 2025 ### 8/10 Good #### Joline Nov 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Fire alarm was rough ##### Joline Stayed 2 nights in Nov 2025 ### 6/10 Okay #### brayden Nov 25, 2025 It wasnt very clean, the bed was just to bed pushed together so not comfy at all. Not terrible but definitely not great. ##### brayden Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Sonya Nov 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was great. Staff were lovely. Pool was nice ##### Sonya Stayed 1 night in Nov 2025 ### 6/10 Okay #### Kelly Nov 20, 2025 Disliked: Cleanliness, property conditions & facilities The shower was dirty with hair on the floor as well as what looked like conditioner. Tv didn’t work properly & could only watch to channels. Reception don’t even know how much I paid for the room. No communication about how to access amenities & it was very noisy. You could easily hear conversations being had in the room next door. It sounded like I was staying in a hostel. I certainly wouldn’t be calling it a hotel. ##### Kelly Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Calista Oct 27, 2025 Liked: Cleanliness, staff & service ##### Calista Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### vishal Sep 22, 2025 ##### vishal Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Barb Jul 7, 2025 Disliked: Staff & service ##### Barb Stayed 2 nights in Jul 2025 ### 8/10 Good #### Satish Jun 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Satish Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Mark Jun 21, 2025 ##### Mark Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Astrud May 8, 2025 ##### Astrud Stayed 1 night in May 2025 ### 8/10 Good #### Chetan Apr 26, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ##### Chetan Stayed 1 night in Apr 2025 ### 8/10 Good #### Kelly Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kelly Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Stella Island Luxury Resort & Spa - Adults Only](https://www.expedia.ca/Hersonissos-Hotels-Stella-Island-Luxury-Resort-Spa-Adults-Only.h16508136.Hotel-Information) > > [Residence Inn by Marriott Miami Beach Surfside](https://www.expedia.ca/Miami-Hotels-Residence-Inn-By-Marriott-Miami-Beach-Surfside.h11255332.Hotel-Information) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) > > [Osaka Excel Hotel Tokyu](https://www.expedia.ca/Osaka-Hotels-OSAKA-EXCEL-HOTEL-TOKYU.h36837845.Hotel-Information) > > [Hotels in Jackson](https://www.expedia.ca/Jackson-Hotels.d180006.Travel-Guide-Hotels) > > [Hampton Inn Birch Run/Frankenmuth](https://www.expedia.ca/Saginaw-Hotels-Hampton-Inn-Birch-RunFrankenmuth.h60671.Hotel-Information) > > [Mariaggi's Theme Suite Hotel & Spa](https://www.expedia.ca/Winnipeg-Hotels-Mariaggis-Theme-Suite-Hotel-Spa.h13011588.Hotel-Information) > > [The Grand Winnipeg Airport Hotel by Lakeview](https://www.expedia.ca/Winnipeg-Hotels-The-Grand-Winnipeg-Airport-Hotel-By-Lakeview.h7719845.Hotel-Information) > > [All Inclusive Holiday Inn Resort Aruba](https://www.expedia.ca/Noord-Hotels-All-Inclusive-Holiday-Inn-Resort-Aruba.h16068945.Hotel-Information) > > [Luxury Hotels in Saskatchewan](https://www.expedia.ca/Destinations-In-Saskatchewan-Luxury-Hotel.0-0-d11191-tLuxuryHotel.Hotel-Filter-Destinations) > > [Hotels with Free Airport Shuttle in Dublin](https://www.expedia.ca/Dublin-Hotels-Hotels-With-Free-Airport-Shuttle.0-0-d178256-tHotelswithFreeAirportShuttle.Travel-Guide-Filter-Hotels) > > [Chelsea Hotel, Toronto](https://www.expedia.ca/Toronto-Hotels-Chelsea-Hotel.h27994.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Edinburgh (EDI)](https://www.expedia.ca/lp/flights/yyz/edi/toronto-to-edinburgh) > > [Flights from Denver (DEN) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/den/yyz/denver-to-toronto) > > [Flights from Detroit (DTW) to Honolulu (HNL)](https://www.expedia.ca/lp/flights/dtw/hnl/detroit-to-honolulu) > > [Flights from Sudbury (YSB) to Tampa (TPA)](https://www.expedia.ca/lp/flights/ysb/tpa/sudbury-to-tampa) > > [Flights from London (YXU) to New York (JFK)](https://www.expedia.ca/lp/flights/yxu/jfk/london-to-new-york) > > [Flights from Calgary (YYC) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyc/del/calgary-to-delhi) > > [Flights from Vancouver (YVR) to Recife (REC)](https://www.expedia.ca/lp/flights/yvr/rec/vancouver-to-recife) > > [flights from lamezia terme intl airport](https://www.expedia.ca/lp/airports/suf/flights-from-lamezia-terme-intl-airport) > > [Flights from Calgary (YYC) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yyc/yyz/calgary-to-toronto) > > [Flights from Edmonton (YEG) to Kamloops (YKA)](https://www.expedia.ca/lp/flights/yeg/yka/edmonton-to-kamloops) ### Activities > [Things to do in Tofino](https://www.expedia.ca/Things-To-Do-In-Tofino.d6094955.Travel-Guide-Activities) ### Packages > [Pigeon Island National Landmark](https://www.expedia.ca/Pigeon-Island-National-Landmark-Cap-Estate.d6067607.Vacation-Attraction) > > [Pyramid of the Sun](https://www.expedia.ca/Pyramid-Of-The-Sun-Teotihuacan.d553248621532977487.Vacation-Attraction)