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When walking in the front door, there was an overwhelming musty smell. Main floor hallways and elevator were dirty. However, our room was surprisingly clean and did not smell. The carpet on out floor and in the stairwells appeard to be new. For the cost I'd say it wasn't a bad hotel.
Linda
Stayed 1 night in May 2024
10/10 Excellent
Charles
Travelled with family, Business traveller
May 23, 2024
Liked: Amenities
We were pleasantly impressed with this Property! We were given the 3rd floor room and from the Hallways to the Bathroom/Shower it was maticulatly clean and tight. Bed made perfectly TV remote worked with the TV! Now for my odd comment; on my way to the elevator I stopped at the Vending area, a snack machine & Soda perfectly stocked with a GREAT Variety and plenty of different items to choose from and the reason I add this is that if they attention to theses details they care about everything else!! Also the young man at the desk was beyond efficient in checking us in. I have stayed in rooms with rates double this to be fully disappointed. Definitely a 5 Star!
Charles
Stayed 1 night in May 2024
Response from GM on May 24, 2024
Thank you very much for leaving us a review Charles. While we appreciate your business and feedback, it is wonderful to hear such kind words and such great attention to little details. It means so much to us here at AmericInn, to know that we've served our guests with a great hospitality experience while they are traveling away from home. I hope you have a blessed day and we get to have the opportunity to have you stay with us again in the future.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
4/10 Poor
Gabrielle
Travelled with partner
May 21, 2024
Disliked: Staff & service
manager at front desk offered a partial refund for us being kept up until 1 am our last night of the stay… got the refund until the hotel charged me and took back the refund
Gabrielle
Stayed 3 nights in May 2024
Response from GM on May 22, 2024
Thank you so much for taking the time in leaving us a review Gabrielle. I am sorry to hear about the issues in your night's rest. I will look into what happened with your refund and hope you have a better rest of your day. Thank you for giving AmericInn a chance staying with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you so much for leaving us a review Scott. We really appreciate your positive feedback and business. I will be sure to share with the team and give them some encouragement. We hope to see you again in the future with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you so much for writing us a review Christina. Your feedback is very important to us. We hope to have you stay with us again soon and have a wonderful dayDelia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
6/10 Okay
Emily
May 12, 2024
Disliked: Staff & service
Emily
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Thank you for taking the time to write a review Emily. We are sorry to hear that you didn't have a great experience. We hope to serve you better in the future. Have a wonderful day!Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
We went an hour after the pool opened and the kiddie pool was cold water instead of warm. Kids were shivering after 5 minutes being in the pool.
Our bath tub was old, the plug was rusty and did not work to run a bath. The shower curtain was thin and very light, caused water leakage while showering.
The staffs are very nice and friendly. Made the stay a lot more pleasant and tolerable.
Alicia
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to leave a review Alicia. I am very sorry to hear of the issues you had. Please allow my apologies and rest assured that I will share your comments so that we may make further improvements. I hope you have a wonderful rest of your day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Myron, Minneapolis
Travelled with family, Travelled with family and small children, Travelled with group
Thank you so much for taking the time to leave us a review Myron. It is wonderful to hear that you had such a great experience and we look forward to having you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you so much for taking your time to leave us a review LeAnn. We greatly appreciate your feedback and we hope to see you again to stay with us. Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Nadia
May 5, 2024
Liked: Property conditions & facilities
Nice property. Very safe, lots of cameras. Clean, decoratied tastefully
Nadia
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for taking the time to leave us a review Nadia. We greatly appreciate your business and kind words about us. We hope to see you return again. Have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Was nice to have a ground floor room with our small dog with us. The room was not able to be kept warm (even with heater unit set at 84) I think due to a leaky air door.
Diane
Stayed 1 night in Apr 2024
Response from GM on May 5, 2024
Thank you for your time in leaving us a review Diane. We greatly appreciate your business and the feedback you gave us. We will look into the heater that was in your room and hope to see you return with us if you need to travel back to Rochester.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time and leaving us a review Steven. We appreciate your business and feedback very much and we hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
8/10 Good
Alyssa
Apr 30, 2024
Alyssa
Stayed 1 night in Apr 2024
Response from GM on May 20, 2024
Thank you so much for taking your time to write us a review Alyssa. We greatly appreciate your feedback and business with us. It is a pleasure receiving positive feedback and we hope to see you return again with us. Have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
The hotel smelled in the hallways and in the room. The exterior was barely lit. The person behind the desk never mentioned there was parking behind the hotel. The breakfast was horrid. The eggs and sausage were cold. To have cereal you had to go to the front desk to get milk. Seriously who steals milk. Lighting in the room was dismal. Glad I only reserved the room for one night. Oh and forget obtaining a receipt because the hotel computers don't work.
Eric
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
Thank you for taking the time to leave a review Eric. I am so sorry to hear that your experience did not meet your expectations. Please allow me to give my apologies. I assure you that I will relay your feedback to the team so that we may make improvements where needed and I hope you have yourself a wonderful day.General ManagerAmericInn by Wyndham Rochester near Mayo Clinic
4/10 Poor
Melissa
Apr 29, 2024
Disliked: Cleanliness
Melissa
Stayed 4 nights in Apr 2024
Response from GM on Apr 30, 2024
thank you so much for taking your time to leave us a review Melissa. Your feedback is truly appreciated and we hope to serve you again in the future.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochestewer near Mayo Clinic
Thank you so much for taking the time to leave us a review Darryl. It is always wonderful to receive positive feedback. I will share with the team and hope to see you return next time you are in Rochester.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
4/10 Poor
Amanda
Travelled with partner
Apr 28, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The outlets covers were missing in our room. Our refrigerator was not secure and about fell out of the frame it sat in when you went to open it. Also the mirror wasnt secured to the wall. A toddler could easily be hurt with all. A neighboring room the peep whole was bored out and they had to hang clothing over door so someone couldnt look in.
Amanda
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for taking the time to write us a review Amanda. We greatly appreciate your feedback and my sincerest apologies for the issues you encountered during your stay. I will be sure to talk to the team to address the items you had mentioned and hopefully we can better serve you in your future travels. I hope you have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to leave us a review Chad. Your feedback is greatly appreciated and we hope to see you again in the future with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
6/10 Okay
mark
Business traveller, Travelled with partner
Apr 28, 2024
Pretty much just a basic hotel, nothing real bad nothing real good
mark
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Thank you very much for taking your time Mark to fill out a survey. Your feedback is very important to us and we hope to have the chance to better serve you in a future trip. Have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you very much for leaving us a review Shannan. Your feedback and business are truly important to us and we hope to see you return again on your next visit.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
8/10 Good
Ryan
Travelled with family
Apr 27, 2024
Liked: Staff & service
Decent hotel with a friendly staff. It's a bit older and could use some updates, but I really a good experience.
I would not, however, recommend the adjoining Crooked Pint Ale House. We were seated and ignored for 45 minutes. It would be better to eat off-site, unfortunately.
Ryan
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Thank you for taking the time to write a survey Ryan. Your feedback is very helpful and important to us. I'm glad we could be a hotel of your choice and hope to see you return again in the future. Have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Carlos
Travelled with family and small children, Business traveller
Thank you so much for your feedback Carlos, we hope to see you return again with us. Have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
The attached restaurant is a great amenity with entertainment Thrus-Sat! We will stay again!
Chad
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Thank you so much for taking the time to write a review Chad. Your feedback and business with us are truly important. We hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Steven
Apr 23, 2024
Noisy heater
Steven
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Thank you for writing a review Steven and letting us know of your issue. Your feedback is truly important and we hope to see you again if you need to return to Rochester for another trip. Have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
8/10 Good
Jennifer
Travelled with group
Apr 15, 2024
I had a very nice stay. Loved the restaurant and comedy club. The room was on the smaller side but very clean. The pool/ hot tub area was clean. The only issue was the hot tub, the bubbler would run for a few minutes then shut off for 5-10 mins. Then run for 5 mins and shut off again. Other then that it was a pleasant experience.
Jennifer
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to write us a review Jennifer. We appreciate your business and feedback very much. It is very nice to hear that you enjoyed the restaurant on-site and had the time to go see a show with the comedy club while you were here. I'll be sure to mention the timing issues the hot tub was having with our team so that we can work on this issue. Hope we see you again and hope you have a great day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
No coffee in room but had a coffee maker.
Language barrier, I speak English,
RICK
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you very much for taking the time to write us a review Rick. It is greatly appreciated and we hope to see you again in the future with all the provided amenities in your room. Have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Ashley
Travelled with family and small children, Travelled with partner
Thank you very much for taking the time to write us a review Ashley. Your feedback and business are very important to us. Hope you have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you very much for taking the time to write us a review Amanda. I am very sorry to hear about your experience with us at AmericInn. Please accept my apologies and rest assured that I will share your comments, so that we may make better improvements. Your business is very much appreciated and have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to write us a review Keith. Your feedback is very important to us here at AmericInn and we hope to see you return again with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
The place was clean but the traffic noise was awful. Hard to sleep with all that noise
Charles
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Hello Charles,Thank you for taking the time to fill out a review. Your feedback and business are truly important to us. My apologies to the traffic noise you had dealt with during your stay. Hopefully we see you return and it will be a more pleasant trip for you.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Is an old building, but looks nicely remodeled, took over 10 minutes for someone to show up at the front counter when I arrived to check in. (I was waiting behind a women who was also waiting to check in) - the following morning I had walked over spilt food in the main hallway a couple times before leaving back on the road. - the spill was not more than 10 feet away from 2 employees at the front desk. But they didn’t seem bothered by the mess.. hotel was great! Staff / customer service needs a little work and I can def see this hotel doing much better than 2 stars!
Benjamin
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you so much for taking the time to leave us a review Benjamin. Your feedback is so very important and will be shared with the team so that we may make positive improvements. Let me extend my apologies for not meeting your expectations with your trip here to Rochester, MN. We hope you give us another chance and hope to see you again in the future. Have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you very much for taking the time to write us a review Kyla. It is very much appreciated and we hope to have you stay with us again in the future.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
8/10 Good
kali
Mar 25, 2024
kali
Stayed 3 nights in Jan 2024
Response from GM on Mar 26, 2024
Thank you for taking the time to write us a review Kali. Your feedback is greatly appreciated and we hope to see you return again in Rochester MN at the AmericInn. Let us know if all of your needs were met and have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Was confusing to get to the pool, and disappointed that the pool opens at 10:00 am. Other hotels I've stayed at the pool opens at 6:00 am. Was hoping to go for a swim before the State Archery Meet, but sadly couldn't.
Angela
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking the time to leave us a review Angela. Your feedback is truly appreciated and will be shared amongst the team and taken into consideration. We hope to have you with us again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to leave us a review William. Your feedback is greatly appreciated and we hope to see you return with us again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to leave a review DeAnn. We greatly appreciate your feedback and business here at AmericInn and we hope to see you return again with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
10/10 Excellent
Amy
Mar 16, 2024
Amy
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to write us a review Amy. It is very much appreciated and hope you have a wonderful day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you so much for leaving us a review Denise. Your feedback is truly important to us and we hope to serve you again in the future.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
6/10 Okay
chad
Travelled with family
Mar 11, 2024
Disliked: Property conditions & facilities
Was old property. Pool ventilation was not in good condition. They had several plug in dehumidifiers. The price was great for property. Convenient to have restaurant attached
chad
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time to write a review Chad. Your feedback and business are truly important to us and we will share your comments to make any further improvements. Have a great day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
8/10 Good
Renae
Mar 10, 2024
Liked: Cleanliness, staff & service
Nice supper at Green Mill
Renae
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Thank you for taking the time to leave a review Renae. I am glad you enjoyed your dinner as well. We hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Morning breakfast was less than be desired. Very old and dry pastries, NO COFFEE! and eggs were cold. No one to wipe down tables. Staff was courteous and helpful, but the breakfast deal was a real downer and left a bad taste with the stay.
William
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time to leave us a review William, your feedback is very important and will be shared with the staff to further improve on the guest experience. I hope you have a blessed day.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to leave us a review Matt. Your feedback and business are truly important to us. We hope to see you again and return with us.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
6/10 Okay
Paula
Mar 8, 2024
Paula
Stayed 4 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time to leave us a revirew Paula. Your feedback is very important to us and we hope to see you return again in the future.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
6/10 Okay
Maria, Annandale
Business traveller
Mar 6, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It only had cable TV and I was ready to watch a good Netflix movie. The bed too high for short women and no handles on tub.
Maria
Stayed 2 nights in Mar 2024
Response from GM on Mar 7, 2024
Thank you for taking the time to leave us a review Maria. Your feedback is truly important to us and will be shared with our staff so that we may improve in any areas. We hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to write a review Abby, glad you enjoyed your stay and we hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you so much for taking the time to leave us a review Carrie. So glad to hear you enjoyed your stay and hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
Thank you for taking the time to leave us a survey Wanda. Your feedback and business are truly important to us and we hope to see you again.Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic
4/10 Poor
Stephanie
Travelled with family, Business traveller, Travelled with pets
Feb 29, 2024
I had to wait over 5 minutes for someone to come to the front desk to check me in. He certainly could have been more welcoming. I found someone’s food left in the fridge.
Stephanie
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for time in writing us a review Stephanie. Your feedback is truly appreciated and my apologies for the issues you encountered during your stay. I will be sure to share with the staff some of the things we can be working on and hope you give us another chance in the future. Have a terrific day!Delia RosadoGeneral ManagerAmericInn by Wyndham Rochester near Mayo Clinic