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Reviews of Rainbow Ocean Palms Resort

4.5 out of 5
Rainbow Ocean Palms Resort
103 Cooloola Drive, Rainbow Beach, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 131 out of 168 reviews" "
Rating 8 - Good. 28 out of 168 reviews" "
Rating 6 - Okay. 6 out of 168 reviews" "
Rating 4 - Poor. 2 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
The property was beautifully decorated, with great views. Location was perfectly situated between the 2 sand blows. But the internet connection is poor and couldnt watch any netflix etc. Insulation between master and living space was zero and theres no door between master and ensuit. The noise coming from the appartment above at night time was constant, as they had children running around at all hours of the night and the use of the spa from above after 9pm. From other bedrooms the elevator was heard a lot, kids were playing in the lift early and then during check out we were wait for ages, as the kids were playing with them holding them up.
Stayed 3 nights in Sep 2023

10/10 Excellent

Diane

Stayed 2 nights in Sep 2023
Response from KC on Nov 7, 2023
Thank you. We're glad you enjoyed your stay.

10/10 Excellent

Alyce

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Katherine on Jul 10, 2023
Thank you Alyce for your 5 out of 5 score

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean and the views were spectacular.
Stayed 2 nights in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
Amazing view
Amazing view, comfortable and spacious. It’s amazing to be so close to the Carlo sandblow for a walk.
Stayed 3 nights in Oct 2022

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Top spot, we'll be back again next year !
Stayed 2 nights in Aug 2022
Response from Katherine & Michael on Aug 29, 2022
Thank you Sam for your review. We look forward to hosting you again next time.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet area lovely ocean views
Stayed 2 nights in Apr 2022

6/10 Okay

Sue

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very clean place. The rooms were neat and tidy. The area around the property is well looked after.
Stayed 2 nights in Jan 2022
Response from Katherine on Mar 28, 2022
Thank you Patrick for you lovely review. We pride ourselves on presentation. Regards Katherine & Michael (Owners)

10/10 Excellent

Hieu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We received a free upgrade to a king suite which we appreciated.
Stayed 2 nights in Sep 2021
Response from Bronwyn on Nov 8, 2021
Thank you Helen for your review of your stay with us, we are please that you enjoyed your upgrade.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and great view over the whole peninsula. The only one criticism of the room was there was not toilet door for the ensuite and therefore for people who wish to have privacy could make you feel uncomfortable.
Stayed 2 nights in Aug 2021
Response from Bronwyn on Sep 26, 2021
Thank you Robin for your review of your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Ocean Views
Wonderful views. Good for the soul. Property Managers were very helpful. Highly recommend
Stayed 2 nights in Aug 2021
Response from Gavin & Bronwyn - Managers on Aug 12, 2021
Thank you for your fantastic review of your stay with us. The resort is located on top of a hill, so our views are pretty amazing and very relaxing looking out over the ocean and surrounding national park.

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It may be a trivial issue, but the kettle had a very short lead and didn't reach the powerpoints in the kitchen, so we had to use a lamp powerpoint near the floor. Attention to detail!
Stayed 2 nights in Jun 2021
Response from Bronwyn and Gavin (Managers) on Jul 2, 2021
Thank you Susan for your review of your stay with us. The kettle had previously blown up in your apartment so it was a temporary replacement until the new one arrives. We haven't had any problems with the kettle not being able to be plugged into the kitchen power points, and we were not told that it was unsuitable for you, so we were not able to fix the problem during the rest of your stay. You booked a 1 bedroom King apartment which is nice and comfortable and so spacious with a fabulous view.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit out of the main centre of town, the walk up the hill is a bit of a workout but not too bad, Beautiful outlook from high on the hill, very close to Carlo blow. Very spacious high quality very well appointed unit. Luxlurious and confortable.
Stayed 3 nights in May 2021
Response from Bronwyn and Gavin (Managers) on Jun 2, 2021
Hi, thank you so much for your review, we are pleased that you enjoyed your stay with us. We have some great views from here, and Carlo Blow is pretty amazing. Safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The management made us feel welcomed and provided great customer service.
Stayed 2 nights in Mar 2021
Response from Anna and Joe on Apr 6, 2021
Hi, thank you for your review of our accommodation. We love seeing guests enjoy their stay and like making it a memorable one! Hope you had a lovely Easter! Kindest regards Anna and Joe (Managers)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2021
Response from Anna on Feb 11, 2021
Thankyou :)

10/10 Excellent

Sue, Redland Bay, Queensland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The position was amazing and fantastic accommodation.
Stayed 2 nights in Oct 2020
Response from Anna & Joe (Managers) on Oct 11, 2020
Hi Sue, Thank you for taking the time to leave us a review. All guest feedback is greatly appreciated and we are so pleased you enjoyed our accommodation. Look forward to seeing you again sometime!

10/10 Excellent

Lynne, Gold Coast QLD

Travelled with family
Liked: Cleanliness
The property was immaculate and well worth booking. Not as close to the beach as i thought but the view was exceptional. Welcomed by Anne &Jo who couldnt have been more helpful. I was more disappointed with expedia thinking inwas getting a better nihhtly price it would have been a lot cheaper to book direct with the property!!!! I was not happy and will be more careful booking on this site again. But if unwant a relaxing stay then this propwrty is the go.
Stayed 4 nights in Aug 2020
Response from Anna & Joe on Aug 15, 2020
Hi Lynne, Thank you so much for leaving such a lovely review. We are pleased that you enjoyed your stay with us and look forward to seeing you again sometime. Also, if you book direct with us, we can make sure that you are getting exactly what you want in your booking and make your stay as enjoyable as we can! Kindest regards, Anna & Joe (Managers)

10/10 Excellent

Brett, Brisbane

Travelled with family and small children
Liked: Cleanliness, amenities
Great facilities, great location & wonderful service. I will definitely be going back. On-site managers (Anna & Joe) went out if their way to look after us.
Stayed 2 nights in Jul 2020
Response from Anna on Jul 6, 2020
Hi Brett, Thank you so much for taking the time to leave us a review. We are so pleased that you enjoyed your stay with us and are going to visit again! We love providing a great guest experience so we look forward to seeing you in the future. Kindest regards, Anna & Joe (Managers)

2/10 Terrible

cam

Disliked: Cleanliness, room comfort
Check your room for damage on arrival
Stayed here with my 9month pregnant wife and 4yr old daughter. Apartment had a hole in the wall above head height on arrival and thought nothing of it. Receptionist accused that damage wasn't there on my arrival when my partner and clearly saw it walking in. Not our fault if it cleaner didn't see it. Was very taken back when receptionist went straight accusing instead of asking questions. Rainbow beach is lovely but will choose somewhere else to stay next time.
Stayed 2 nights in Jun 2020
Response from Anna on Jun 25, 2020
Hi, Thank you for taking the time to leave a review. It is unfortunate that you will choose to stay somewhere else next time, but given the fact that you booked a one bedroom apartment for two people and did not disclose that you had a third person staying (your daughter), you also caused accidental damage in the bathroom which we did not ask you to pay for and then an additional hole in the wall was found which was not there prior to your arrival as the apartment was checked by our housekeeper and manager prior to your arrival, it may be a good choice. Kindest regards, Anna (Manager)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Distance from shops etc meant you had to drive to them
Stayed 4 nights in Feb 2020
Response from Manager on Feb 18, 2020
Thankyou for your feedback Anonymous. We are at the highest point in Rainbow Beach and 800m from the shops. We find most guests spend more time on their balcony or in the pool looking at the views than going to the shops.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was large, modern and just a 5 minute drive or 15 minute walk into Rainbow Beach. The views were great from the rooms and the pool as small but clean and ideal for a quick dip.
Stayed 2 nights in Dec 2019
Response from Manager on Jan 5, 2020
Thank you for your great feedback

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Manager on Dec 24, 2019
Thank you for your feedback Anita

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was just enough away from the Main business hub.
Stayed 2 nights in Nov 2019
Response from Manager on Dec 2, 2019
We are sorry we didn't meet your expectations and would welcome more detail on your experience so that we can make improvements.

8/10 Good

Klaus Philipp

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We would return
Great views, spacious and well equipped apartment. Good value. On top of hill, so you can overlook the ocean and it’s only 600 m to the Carlo Sand Blow. We would return.
Stayed 3 nights in Nov 2019
Response from Manager on Dec 2, 2019
Thanks for your great feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.. disliked nothing.. close to everything in town.
Stayed 2 nights in Oct 2019
Response from Manager on Oct 31, 2019
Thanks for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Sep 2019
Response from Manager on Oct 31, 2019
Thankyou for your great feedback

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Manager on Sep 15, 2019
Thank you for your great feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Manager on Sep 13, 2019
Thankyou for your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was huge, in excellent condition and had lovely views of the ocean right up to Fraser Island. We arrived later than planned but one of our guests arrived separately before us and the manager checked him in for us which was very kind. We stayed here for 2 nights on a work trip but I will definitely return to this property for a holiday!
Stayed 2 nights in Aug 2019
Response from Manager on Sep 9, 2019
Thanks for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on Jul 16, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Manager on Jul 2, 2019
Thankyou

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 2 nights in Jun 2019
Response from Manager on Jun 29, 2019
Thanks Richard. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Manager on Jun 24, 2019
Thankyou for your great feedback. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Manager on Jun 23, 2019
Thank you for your great feedback.

8/10 Good

Jiesong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view from the apartment, great location and very clean apartment.
Stayed 3 nights in May 2019
Response from Manager on May 9, 2019
Thanks for your feedback Jiesong

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with really spacious apartment. Only issue was the noise at night travels from other guests and there was some noisy late night guests on both nights of our stay.
Stayed 2 nights in May 2019
Response from Manager on May 9, 2019
Thank you for your great feedback. It is unfortunate that other guests were too noisy and disturbed you. If this was to happen again please contact us to ensure everyone enjoys their stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great size, comfortable and very well maintained.
Stayed 2 nights in Apr 2019
Response from Manager on Apr 23, 2019
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment
Amazing apartment, the most spacious and luxurious we have ever stayed at. Beautifully furnished and equipped, everything new and good quality. Lovely view from balcony of Rainbow Beach, and the infinity swimming pool.
Stayed 3 nights in Apr 2019
Response from Manager on Apr 16, 2019
Thanks for your great feedback Annette and we are glad we met your expectations. Hopefully we will see you on your next visit to Australia.

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Huge apartment, great views, excellent location for Fraser Island, Carlo's Blow and Rainbow Beach
Stayed 2 nights in Apr 2019
Response from Manager on Apr 16, 2019
Thank you for your great feedback Fraser.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Manager on Apr 12, 2019
Thank you for your feedback

10/10 Excellent

JasmineH, Noosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed in the Penthouse, unit 14. Absolutely amazing views as soon as you walk in the door and down the hallway. Everything was clean and spotless. It was awesome being able to see the beautiful views of Tin Can Bay, Fraser Island and the beach from the kitchen, lounge and bedroom. The only disappointment was, for a Penthouse appartment and the price, that the kitchen could of had a decent coffee machine instead of a kettle with instant coffee (first world problems, I know😜). The infinity pool has amazing views as well and was very relaxing.
Stayed 2 nights in Apr 2019
Response from Manager on Apr 9, 2019
Thanks for your great feedback JasmineH and we are sorry that we couldn't satisfy your caffeine needs on this occasion. We will try and resolve this for your next visit :) Our penthouses are the highest available accommodation in Rainbow Beach so yes the views are pretty special and yes even the pool has a view from the wet edge to Fraser Island and beyond. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an amazing view and perched next to a park. The infinity pool is beautiful, a great place to relax after a busy day. Please take the short stroll to Carlos Sand Blow for the sunset.
Stayed 2 nights in Mar 2019
Response from Manager on Apr 9, 2019
Thank you for your great feedback. Sunset or even sunrise at Carlo Sand Blow is a definite must do when you visit Rainbow Beach, for sure. The views from our rooms sure are amazing. We hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Manager on Apr 8, 2019
Thankyou for your feedback.

8/10 Good

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Manager on Apr 6, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular! Thanks. We would definitely stay here again.
Stayed 2 nights in Feb 2019
Response from Manager on Feb 12, 2019
Thank you for your feedback. We look forward to you returning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view! Beautiful pool with spectacular outlook!!
Stayed 2 nights in Jan 2019
Response from Manager on Jan 13, 2019
Thanks for your great feedback.