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Hotel Marina El Cid Spa & Beach Resort All Inclusive – Avis

4 out of 5
Hotel Marina El Cid Spa & Beach Resort All Inclusive
Boulevard el Cid Unidad 15, Puerto Morelos, QROO

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 971 avis sur 1697." "
Note de 8 – Bien, d’après 428 avis sur 1697." "
Note de 6 – Acceptable, d’après 167 avis sur 1697." "
Note de 4 – Médiocre, d’après 68 avis sur 1697." "
Note de 2 – Terrible, d’après 63 avis sur 1697." "

9,4/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Maxime

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mars 2024
Dear Maxime, a répondu le 12 mars 2024
We would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Excellent

Benoit

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent resort, les restaurants à la carte sont excellents, les buffets sont un peux petits par contre. Les piscines sont énormes, il y a pleins d'options d'activité pour les enfants. Le services est exceptionnelle et l'équipe de divertissement sont en feu. Les deux seuls bémols sont la plage et étroite et il y a beaucoup d'algues avec l'odeur qui viens avec. On ne peux pas si baignée. Et notre chambre avait 2 matelas doubles qui sont pas super confortable pour 2 adultes j'avais toujours l'impression de tomber.
Séjour de 7 nuits en mars 2024
Cher invité, a répondu le 9 mars 2024
Tout d'abord, nous tenons à vous remercier pour ce récent séjour dans notre resort. Nous sommes heureux de constater dans vos commentaires et votre excellente note que cette visite dans nos installations a été tout à fait agréable et nous sommes impatients d'avoir l'opportunité de continuer à vous servir. vous et votre famille à l'avenir.Sincèrement,Hôtels El Cid.

8/10 – Bien

Dominic

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Agréable séjour avec un jeune bébé. Activités variées mais ne correspondant pas à la description. Nous avions par exemple retenu cet hôtel puisqu'il y avait de la planche à voile, mais une fois sur place il n'y en avait pas. La connexion Wi-Fi est payante, chère, et par appareil. Nous avions emporté une caméra Web pour notre bébé mais il était impossible de se connecter à un réseau pour l'utiliser (même en payant). En plus on assume à plusieurs endroits que vous avez une connexion, par exemple le concierge vous demandera votre téléphone, et on vous remet de l'information inutilisable avec des codes QR à votre arrivée. Nourriture excellente, mais attention plusieurs restaurants ne sont pas ouverts tous les jours et ça n'est indiqué nul part.
Cher Dominic, a répondu le 8 mai 2023
Tout d'abord, nous tenons à vous remercier pour le temps que vous avez passé à partager votre expérience dans notre complexe avec les utilisateurs d'Expedia.Recevoir tous vos commentaires positifs sur notre personnel et notre service nous rend très heureux et nous avons pu déterminer que ces vacances ont été agréables.Nous vous remercions également d'avoir porté à notre attention vos observations sur ces domaines de notre service, nous pouvons vous assurer que notre objectif est de vous offrir le meilleur service et nous serons heureux de partager vos commentaires avec les domaines concernés afin de bien les suivre. et corriger tout écart dans nos services dès que possible.Nous sommes impatients d'avoir l'occasion de vous servir à nouveau et de vous montrer bientôt les améliorations apportées à notre service.Chaleureusement,El Cid Resorts.

10/10 – Excellent

Stéphanie, Estevenens

Séjour de 4 nuits en août 2022

10/10 – Excellent

Jenin Usama, Lexington

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So nicceeee love it, food is not good tho
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was our second stay at Marina El Cid and we loved it as much as our first. Beautiful resort! Staff were incredible, they work so hard to make your stay enjoyable. We love that you have access to all 3 hotels, it made for lots of options throughout the day for swimming, entertainment and meals. The food was delicious! Our favourite restaurants were the French and Teppanyaki. They are working hard to restore the beach but if you walk past the marina there is a beautiful beach to enjoy. We hope to be back again one day.
Séjour de 7 nuits en février 2024

8/10 – Bien

Sulav

Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were amazing and so kind. Everything was smooth and easy to do. Pools were great and activities for kids were fun. Restaurants were ok. Kobo was the best! Beach is not swimmable but that didn't bother us much. We still did the kayaks and hobbie cat was fun!
Séjour de 5 nuits en mai 2024
Dear Jennifer, a répondu le 25 mai 2024
Thank you very much for taking a minute of your time to qualify our service and facilities.We are very happy to hear that your vacation experience at our complex was an excellent holiday.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

10/10 – Excellent

Olha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel
Séjour de 4 nuits en mai 2024
Dear Olha, a répondu le 25 mai 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.

4/10 – Médiocre

Deambra A

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Do NOT upgrade to a different room! Its not worth it. We paid to upgrade and they moved us into a room that did not have hot water.The night before we left we finally had got water. But they knew this and charged us to be moved to a room without hot water. They said we could get our money back for upgrade but we had to move to original room which didnt have hot water either! Rooms were clean, food was good. Staff was nice except snippy lady at front desk. The kids loved the pool. But we wont be back.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Sudhir K

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staff, nice pools, quality bar area and drinks
Séjour de 5 nuits en mai 2024
Dear Sudhir, a répondu le 24 mai 2024
What a great pleasure to have the opportunity to receive your review on this website.It is a great pleasure to determine on your comments that this recent visit has been totally pleasant and we look forward to serving you again soon.Cordially, El Cid Resorts.

10/10 – Excellent

Angela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Great hospitality!!!!
Séjour de 5 nuits en mai 2024
Dear Angela, a répondu le 24 mai 2024
We want to extend our appreciation for sharing your qualification for our resort based on this recent stay.As far as we can interpret in your rating and positive remarks you had a good time during your stay at our resort.We hope you return to our resort very soon, we will gladly serve you again.Best regards,El Cid Resorts.

2/10 – Terrible

Nicole

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Dear Nicole, a répondu le 24 mai 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

2/10 – Terrible

LESLIE ANTHONY

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
The day we checked in we were scammed by the front desk guy who told me if I gave him $100 tip he would upgrade me to a better room turned out the room 19502 he gave me was terrible had a sewage smell the hot water never worked when I called they told me they were working on fixing it never did fix it. I paid 3000 for a sub standard hotel that claimed to be 5 star never ever again
Séjour de 9 nuits en mai 2024

10/10 – Excellent

Nabil Mohamad Ali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 10 nuits en mai 2024
Dear guest, a répondu le 24 mai 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in a near future.Sincerely, El Cid Resorts.

10/10 – Excellent

Elizabeth Mae, Leland

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed a week with a group of friends. Rooms were spacious and clean. Restaurants for every taste. Buffet had something for everyone and plenty of it ! Pool was great. Staff were all very courteous, friendly and helpful. Definitely going back....
Séjour de 7 nuits en mai 2024
Dear Mrs. Mae, a répondu le 23 mai 2024
Thank you very much for taking a minute of your time to qualify our service and facilities.We are very happy to hear that your vacation experience at our complex was an excellent experience.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

10/10 – Excellent

Margaret

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a very nice secluded property you have access to all three resorts which is nice! They transport you via gold carts they offer a guided bike tour of Puerto Morelos which was really nice! It’s about 1hr away from Cancun. You can purchase tickets to different activities at the lobby area. The restaurants are very nice! Be sure to make reservations right away my favorite was the Italian.
Séjour de 3 nuits en mai 2024
Dear Margaret, a répondu le 23 mai 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of Hotel Marina El Cid Spa and Beach Resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

10/10 – Excellent

Priscilla

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I enjoyed the peaceful momcation.
Séjour de 3 nuits en mai 2024
Dear Priscilla, a répondu le 23 mai 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification and positive remarks that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.

10/10 – Excellent

Liliana Cruz, antioch

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The food was 10/10 no matter where you ate. Drinks were excellent as well, super friendly staff. The grounds were beautiful, lots of plants and trees and beautiful flowers.
Séjour de 3 nuits en mai 2024
Dear Mrs. Cruz, a répondu le 20 mai 2024
Thank you very much for taking part of your time in sharing your review for our resort on this media.We are very pleased to determine from your comments that you have enjoyed an incredible vacation experience where all your expectations were met and we look forward to having the opportunity to serve you again soon.Sincerely, El Cid Resorts.

10/10 – Excellent

Linda

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wasn’t able to snorkel there.
Séjour de 7 nuits en mai 2024
Dear Linda, a répondu le 20 mai 2024
What a great pelasure to have the opportunity to be part of this recent vacation.It is a joy to determine in your evaluation score that this visit to our facilities has been pleasant despite the situation mentioned in this review, however, you can be certain that we continue working on the improvements in our beach area.We look forward to having the opportunity to serve you again soon.Sincerely, El Cid Resorts.

10/10 – Excellent

Matthew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El CID was a fantastic property to host a large family group with a variety of ages from toddlers to grandparents! Great activities daily for the kids by the pool, endless entertainment via the cliff jump feature. Good entertainment options in the evening (my kids especially liked the urban dance and magic show). The dining options were amazing! Maybe I’m setting the bar low with my next comment, but if you serve bacon every morning at breakfast… you’re in elite company lol! With full access to the partner resort dining you really can have it all. The resort beach would be the only disappointment, but quickly remedied by a walk past the marina, through the 500 iguanas (which was amazing) to the beach at the resort next door! I confidently can speak for all the guests we travelled with in saying we absolutely would return! Thanks for the great memories.
Séjour de 10 nuits en mars 2024
Dear Mr. Matthew, a répondu le 20 mai 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid for you and your family was totally positive and satisfactory, however, we understand your concerns in regard to the beach situation, and we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 – Excellent

Yanelka

Voyage de couple
Points forts : Propreté, service et personnel
Everything went well.
Séjour de 3 nuits en mai 2024
Dear Yanelka, a répondu le 23 mai 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts

8/10 – Bien

Anny

Points forts : Propreté, service et personnel
We stayed for 1week it was a little frustrating that we couldn’t check in till 3pm but the concierge was nice enough to accommodate us for 2pm. The rooms smell like mold but they were a good size and very clean.the grounds and pools are welled kept, beautiful plants and natural wild life. The staff throughout the resort was very nice and friendly. But the Bell boys are running there own game!! leaving us waiting or not even showing up the Ventus drivers were much nicer and friendlier. We stayed at the marina side it was outdated but overall nice! Luv that u can go into the sister resorts Ventus and Ventus ha brand new and much nicer grounds. The food was good in all of the resorts. Will definitely come back to this resort just stay in the Ventus side! Had a nice relaxing vacation! 4stars for me! Will recommend. Thank you!
Séjour de 7 nuits en mai 2024
Dear Anny, a répondu le 17 mai 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of Hotel Marina El Cid Spa and Beach Resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

10/10 – Excellent

Marietta

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and lots of restaurants.
Séjour de 7 nuits en mai 2024
Dear Marietta, a répondu le 17 mai 2024
How kind of you to take a minute of your time and share your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

8/10 – Bien

Elizabeth

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property to stay at and great food selection; however, we could not swim on the beach. Beach was filthy and stinky because of algae. Be prepared to pay for internet access and/or resort fee and transfer to and from the resort. Much to our surprise, we were charged US$28 for taxes during check in. This extra tax was not on Expedia's nor the resort's website.
Séjour de 7 nuits en mai 2024
Dear Elizabeth, a répondu le 17 mai 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 – Bien

chadlee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy access to anything you wanted to do.
Séjour de 6 nuits en mars 2024
Deach Chadlee, a répondu le 16 mai 2024
Thank you very much for taking part of your time to qualify our service through this platform.We are happy to identify in this review that you have enjoyed a positive experience at our resort and we look forward to having the opportunity to serve you again soon.Cordially,El Cid Resorts.

10/10 – Excellent

SARAH LOUISE

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a beautiful hotel with great pools, amazing food and nice staff. Lots of dining options, the Japanese is a must, what a show with the fire. It’s not too big so we were able to try all of the pools at each of the sister hotels, the cliff jump and slide at El Cid was perfect for the kids and lots of fun games during the day and the pool overlooking the sea was lovely. Wonderful evening shows! We have been to lots of places in Mexico including moon palace but El Cid is my favourite by far.
Séjour de 9 nuits en avril 2024
Dear Mrs. Louise, a répondu le 15 mai 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of El Cid Resorts, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

10/10 – Excellent

Lindsay May

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This resort was great! The food was pretty good and the staff was amazing. The booze wasn’t the greatest, but didn’t hinder our vacation at all. Our 6 yr old twins loved the kids club and the water slide and cliff-diving pool were amazing for the kids! They also had quite a few other pools so we never got bored. Definitely would recommend, especially for those with kids.
Séjour de 5 nuits en mai 2024
Dear Mrs. May, a répondu le 14 mai 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your and your familys expectations.For all of the members of Hotel Marina El Cid Spa and Beach Resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

8/10 – Bien

Justin A

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Dear Justin, a répondu le 14 mai 2024
Thank you very much for sharing your positive rating to our resort on Expedia.We are delighted to determine on your qualification that you enjoyed a wonderful vacation experience at our resort.We hope you return to El Cid and Puerto Morelos very soon.Sincerely,El Cid Resorts.

10/10 – Excellent

Kierra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean property! The staff was extremely nice! Very nice amenities!
Séjour de 4 nuits en mai 2024
Dear Kierra, a répondu le 13 mai 2024
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.

6/10 – Acceptable

Leslie Tomashewsky

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Room cleaning service was not great but room service was always great and on time
Séjour de 7 nuits en avril 2024
Dear Mrs. Tomashewsky, a répondu le 13 mai 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on your comments and continue offering you the level of service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 – Excellent

Kimberly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful stay! Beautiful resort and so many options to have a wonderful, relaxing vacation! Highly recommend Marina el Cid! The ONLY negative comment is the beach area, but they do a great job cleaning up the seaweed everyday and the seaweed and erosion is NOT their fault! Will definitely stay there again!!!
Séjour de 6 nuits en mai 2024
Dear Kimberly, a répondu le 13 mai 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns about the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 – Bien

Kathy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The beach isn’t very swim able bc of the sargasm in the water. Our room smelled musty but we lived with it anyway. The beds were comfortable and the resort is beautiful landscaped. The restaurants were good and very nice. The service was fantastic all around! We went snorkeling on a catamaran from the marina and was excellent! We used all of the pools within the 3 resorts. Had a great time!
Séjour de 7 nuits en mai 2024
Dear Kathy, a répondu le 13 mai 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 – Bien

Gabriela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is beautiful, stunning with nature. We have stayed in this resort a few times and it’s just amazing, if you are a beach person this is not for you, the beach front is very small but the pool areas are amazing, the staff is always in a nice mood and smiling at all times it makes a world of difference to have a friendly staff, just a couple of hiccups one day it lost power for a couple of hrs and another day there was no hot running water to take a shower but it was so hot that you didn’t really need hot water to shower. I do feel this time around the food wasn’t as good as before, less choices sat the breakfast buffets, they were serving the same menu each day it lacked variety, never the less food was also amazing, did not care for the French or Japanese dinner restaurants it tasted generic, the Italian, grill and Mediterranean was amazing, I will definitely come back I live the property, vegetation and personnel.
Séjour de 7 nuits en mai 2024
Dear Mrs. Gabriela, a répondu le 13 mai 2024
Thank you very much for taking part in your time to evaluate our facilities on this media.we are glad to determine on this review that all in all this has been a positive vacation experience, nevertheless, we are sorry about the events that happened during your stay we can guarantee you that these situations were executed in order to avoid bigger inconveniences in our service, we hope you can accept our apologies about this matter. However, you can be certain that our team is working on the necessary actions to improve our preventive maintenance program to preserve the level of service that we set ourselves to deliver.It will be a great pleasure to welcome you back to our resort soon.Cordially, El Cid Resorts.

10/10 – Excellent

Jorge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent organization, great activities, numerous gastronomic options
Séjour de 5 nuits en mai 2024
Dear Jorge, a répondu le 11 mai 2024
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.

10/10 – Excellent

Barry Christopher

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelleny vacation experience .. love it
Séjour de 7 nuits en mai 2024
Dear Christopher, a répondu le 11 mai 2024
Thank you very much for granting us the opportunity to receive your comments on this media.We are very glad to hear that this experience at our resort has been a wonderful holiday.We look forward to having the opportunity to continue being your hosts in the future.Sincerely,El Cid Resorts.

8/10 – Bien

Ismael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good
Séjour de 4 nuits en mai 2024
Dear Ismael, a répondu le 10 mai 2024
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification and positive remarks that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts.

10/10 – Excellent

Gary Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful property! Have stayed her twice and will definitely stay here again in the future!
Dear Mr. Michael, a répondu le 8 mai 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your comments that each of your visits to our resort is a completely wonderful vacation experience.We hope you return to Hotel Marina El Cid very soon.Sincerely,El Cid Resorts.

8/10 – Bien

Megan

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
A wonderful vacation place. The employees are the best
Séjour de 7 nuits en avril 2024
Dear Megan, a répondu le 8 mai 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your comments that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

10/10 – Excellent

Ali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Dear Ali, a répondu le 10 mai 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 – Bien

Devin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. Nice rooms. The Delores eating setup is absolutely amazing. The resort needs a cabinet or something similar to capture room service trays and leftover food so they are not left in the hallways for critters/ants. Overall a great value property that is close to Cancun airport and Puerto Morelos.
Séjour de 4 nuits en avril 2024
Dear Devin, a répondu le 6 mai 2024
First off, we would like to thank you for taking the time to share your review of our resort on Expedias platform.We are very pleased to determine that this vacation has been a wonderful vacation experience.On the other hand, we would like to thank you also for sharing your observations about our room service you can be certain that your comment does not fall on deaf ears and we will make sure to share them with the proper areas to continue offering you the best level service.We look forward to having the pleasure of welcoming you back to our facilities in the future.Sincerely, El Cid Resorts.

10/10 – Excellent

Brian Denis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A variety of resturants.
Séjour de 9 nuits en avril 2024
Dear Mr. Denis, a répondu le 6 mai 2024
Thank you very much for taking the time to qualify our service and facilities on this media.We feel happy to determine from your comments and your positive score that this recent stay has been a pleasant holiday and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.

6/10 – Acceptable

William E

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Coffee shop was great but doesn't open until 7am. Dinner buffets were not kept up to proper temperatures. TV was broke. A staff member walked into our room at 9 pm on our first night, i was in bed asleep. The noise levels at night felt like a frat party. Staff were very friendly. Beware of fake sales or anything at a discount.
Séjour de 4 nuits en avril 2024

8/10 – Bien

Radu

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice facilities, good food, greate staff. The beach is really bad.
Séjour de 6 nuits en avril 2024
Dear guest, a répondu le 6 mai 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity of serving you again soon.Best regards, El Cid Resorts.

2/10 – Terrible

Kirshe

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
We have 2 small kids and decided to try this hotel and wish we chose a different one. This is the list of issues compiled, be aware that what the call “beach” is actually a filthy swamp with sewage smell which makes you want to throw up. 1. They give you free internet only on 2 devices, even if the reservation is for 4 people. Additional devices cost US$15 per day. Note that free WiFi is listed as one of the amenities in their page on Expedia with no mention of restrictions/limit 2. There is no beach. There is access to the ocean and they put tones of sand bags to make it a “beach” but it is just make it dirty, the water there is literally brown with sewage smell. They photoshopped pictures of the beach and post those here in Expedia. 3. Staff service is a hit or miss. For lunch no waiter came to ask us for our drink order, I asked a waiter and his response was that I was not sitting on his “zone” and that someone else was supposed to serve me (there was no one else serving on that section) 4. On our first day, the computer of the door handle deactivated and we were not able to get into our room. It took them multiple trips and over 1.5 hours to get it sorted out. 5. Dinner reservations are impossible, they say you can book only 2 reservations per day but once you go, everything at reasonable times for kids is booked and they only have after 9pm for just one or two restaurants. They advertise they have 5 and make it sound like you will always have access to them, not true.
Séjour de 6 nuits en avril 2024

4/10 – Médiocre

Edward Shawn

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
We've been to numerous places in Mexico and overall the facility is decent. Nothing special but generally nice. BUT buyer BEWARE!!!!!! In my opinion this place is running a scam. Upon arrival we were traveling with family who have several kids(all <10 yrs old); the hotel said the ages were 'put in wrong' which is impossible since they all had to be verified for their passports. They then said we had to pay ANOTHER $X,XXX (Expedia won't allow amount) for the kids to stay those 6 days. Everything was confirmed via Expedia. They didn't care. We argued that evening and again in the morning. We even spoke to 2 managers who were basically useless. It was expressed to us that they 'have this issue' with Expedia 'all the time.' In short we were there and stuck. The hotel knew this so we had to pay. At this point neither Expedia nor the hotel will do anything about this. Expedia blames the hotel, the hotel blames Expedia YET WE had to fork out ANOTHER $X,XXX!!!!!!! I've never been to a place were the customer is treated so horribly. In speaking with several other hotel guests a women who booked through a different company (think big box chain)stated the hotel said her booking was wrong and she wasn't charged ENOUGH and told her she had to pay MORE or she couldn't stay. So guess what she did? Of course she paid. Again IN MY OPNION this is a scam and they know once you're there you're stuck & will pay since you can't just walk away. Like I said; IMO it's a SCAM.BEWARE!!!
Séjour de 9 nuits en avril 2024
Dear Mr. Shawm, a répondu le 3 mai 2024
Thank you very much for sharing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.We extend our apologies for the disturbances that occurred with your room reservations, we can guarantee you that we aim to serve you and we will not hesitate to work with our team as well as with our business partners to improve this area of our mutual service and continue meeting your expectations.We hope to have the opportunity to serve you again and show you all that our complex has to offer you in the future.Sincerely, El Cid Resorts.

10/10 – Excellent

Lance

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024

4/10 – Médiocre

Alexia

Points forts : Propreté, service et personnel
Was not what I expected. I choose a really nice room upon arrival I shown a room that I did not pay for which caused me to pay 400 additional dollars to get what I originally paid for. I believe it’s a marketing scam. Horrible first day on vacation. Food is horrible.
Séjour de 5 nuits en avril 2024
Dear Alexia, a répondu le 10 mai 2024
We would like to start by thanking you for this recent stay at our resort.It is a shame to identify that this experience at our resort has not been completely pleasant due to the event that happened at the check-in time. We extend our apologies for the disturbances and the negative impression this has caused you.You can be sure that we worked with the involved areas to correct this as soon as possible, as well we are also happy to learn in our internal follow-up that our team respected the room reserve you presented in the room confirmation and reimbursed you the additional amount you paid for the upgrade.Once again we do apologize and we hope to have the opportunity to serve you again and restore your confidence in our complex in the future.Cordially, El Cid Resorts.

8/10 – Bien

Jemma

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were upgraded to Ventus Ha and I'm glad we were. I have never stayed in such a luxurious room, and beautiful hangout spots. I booked this resort because I heard the food was excellent for a resort. I can confirm the food was awesome. The only downside is the reservation system for the restaurants. I didn't get to go to any resturant for dinner because everything was booked until 9 pm. I don't eat that late and I tried to reserve restaurants my first day there. It would be nice just to have wait times at the door instead. The pools were awesome at this resort but there isn't much for entertainment in the evenings. I loved the location and convience though. Overall I would recommend but only for elderly people or young families. If you're in your 30s like me, it can feel a bit boring. I don't even party much but I was fine because I like to venture off the resort, (which there is some awesome cenotes nearby) if you don't then I can see how it would get a bit boring as a young adult.
Séjour de 5 nuits en avril 2024
Dear Jemma, a répondu le 2 mai 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 – Excellent

Adero

The food was exceptional. There is no real beach so don’t expect that but there is some sand and water to explore and the pools were amazing. Stay here!
Séjour de 4 nuits en février 2024
Dear guest, a répondu le 30 avr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.