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Aparthotel

Chatrium Niseko

3.5 star property

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Located near Niseko Mountain Resort Grand Hirafu, Chatrium Niseko offers a cozy mountain retreat for families. Enjoy four restaurants from breakfast to fine dining, plus amenities like ski storage, free self parking, in-room WiFi, and a 24-hour fitness center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Laundry
  • Gym

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 25 2026 to November 7 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Recreation facilities
  • Shuttle services
  • Ski facilities
  • Supervised childcare

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 11760.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 3.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 35000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 11760.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: UnionPay QuickPass
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Chatrium Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Chatrium Niseko?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Chatrium Niseko on Jun 7, 2026 start from CA $174, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Chatrium Niseko?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Chatrium Niseko?

Check-out is at 10:00 AM. Late check-out is available for a fee.

Does Chatrium Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–6:00 PM on request. A fee of JPY 35000 per vehicle applies.

Where is Chatrium Niseko located?

Conveniently near skiing facilities, this Kutchan aparthotel is located in the mountains, within 3 mi (5 km) of Niseko Tokyu Grand HIRAFU and Shikotsu-Toya National Park, and close to winter sports such as snowshoeing and snowmobiling. Niseko Annupuri Gondola and Niseko Moiwa Ski Resort are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Property conditions & facilities
Rating 10 - Excellent. 147 out of 200 reviews
Rating 8 - Good. 34 out of 200 reviews
Rating 6 - Okay. 10 out of 200 reviews
Rating 4 - Poor. 3 out of 200 reviews
Rating 2 - Terrible. 6 out of 200 reviews

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, check-in, communication, listing accuracy
Niseko great place for skiing ⛷️ whilst spring and not powder we enjoyed our stay with staff very friendly and helpful. Certainly recommended as place to stay with location and access to the mountains ideal. Will be back for the powder and stay at the Chatrium.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, check-in, communication, listing accuracy
Chatrium shuttle took us to gondolas and pick us up. This was good and essential since Niseko free shuttle had stopped for the season
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, check-in, communication, listing accuracy
Kitchen bench and serving very easy and utensils good. Good set up. Laundry absolute a gem with washing and drying.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location! The shuttle service made it easy and convenient to get on the mountain. The staff were friendly and helpful, and everything we needed was nearby.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Aimee

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was spotless and spacious. The staff were incredibly kind and helpful. The hotel offered many amenities, including a shuttle to and from the mountain, arranging a ride to the airport, ski lockers and complimentary food upon arrival. Will absolutely book here again for our next holiday!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Two bedroom apart hotel was nicely appointed. Welcome basket with breakfast foods was a nice touch. Staff members who drove ski shuttles were wonderful. Close to lots of restaurants and food trucks.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Luciana

Liked: Cleanliness, property conditions & facilities, communication
Great location , super friendly and knowledgeable staff. Both managers were great and both Oliver and Sadie at the front desk amazing. Will definitely recommend!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Nonda

Liked: Cleanliness, amenities, communication
Staff was so friendly and its awesome access to all parts of resort. Cute cafe on site that had reallt great food and some more up scale options! Check in was great. Great with information. Room was huge and very comfortable
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Wade

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, easy shuttle bus ride to base areas, helpful staff, great restaurants at the hotel, location was close to other stores and restaurants. Boot room and ski lockers were close to the shuttle pick-up/drop-off so it made equipment storage and retrieval a breeze. Will definitely be returning in the future for another wonderful ski vacation.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

damian

Staff were friendly and helpful. Room was
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Huy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing room! Staff was very attentive and incredibly helpful. Amenities are very hard to beat: shuttle service to the mountain and complementary access to laundry was great! I could not have asked for a better experience. Would definitely stay again! Highly recommend!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Dave

Liked: Cleanliness, amenities, communication
Staff was very courteous, helpful. Food and beverage options are many. Cafe is quaint and central. Rhythm rental drop off is very practical.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, communication
Nice location and good service
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rand G

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was clean and there were great options for food. Staff was great.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location to Hirafu
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Peter

Good service, good location n
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Lior

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing hospitality super nice room and very friendly stuff
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Corinta

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful hospitality. Room was perfect. Felt like home.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Easy 10 min walk to gondolas. Great spot for food trucks and restaurants. Staff were very friendly and helpful. Complementary food basket in our room on arrival very thoughtful and helpful. We will be back!
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Sachiko

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was so friendly and nice. The upgraded room was very spacious and appreciated.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay during off peak, property was well maintained with lots of checkin goodies (fruit, milk, bread, etc). Will def be back.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, communication
Nice hotel with kitchen facilities. Very clean and spacious. Very friendly staff - Yvonne.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff. Good service and comfortable and large apartment/ hotel. I particularly like that the windows can be opened, and that we can cook with all appliances provided.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very Kindly and Friendly then other hotels. Enough spaces for Parking.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Emmanuel Mojica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away
Stayed 7 nights in Dec 2024