Auberges à Newhall

« Staff was accommodating »

« The hotel is undergoing a rennovation. Dust everywhere. The staff is not properly trained to navigate the situation in the hotel. Our room had a leak in the ceiling that was dripping onto the carpet, a refrigerator that did not work, linens that did not match-each bed was different, baseball trading cards in the bag that housed the dryer, and staff at the front desk who were not trained to handle these situations when approached by them. Would not stay here again until the rennovation is...

« The room was clean and lovely. I love it. »

« Great hotel. Great staff, very clean, great breakfast. With swiming pool and jaccuzzi. Awesome »

« I was unable to stay in this room and they would not refund me. I have called the insurance I purchased too and they will not refund me. The room was ground floor, window would not close all the way and there was no lock on the window. As a solo female traveler I felt this was unsafe. Especially since the desk did not appear to monitored at night and the front door had a lock you needed to access with key card. The room also had an odd odor. »

« Comfortable beds, good breakfast, check>in was kind of slow. »

« Beds are extremely uncomfortable. They have some of the cheapest spring matresses you can find. Ours sank in the middle. There was no elevator, and naturally they put us on the 2nd floor. Had to carry everything up stairs. Nothing really stood out as "good" about this hotel. »