Search Apart Hotels in Montebello

"Room and facilities were very clean and the staff were friendly and helpful. "

"Good enough"

"Very quiet and comfortable stay. Kids loved the pool"

"Un nespresso seulement"

"I've stayed here over 10 times over the last 15 years. In the past 2 years, I've experienced less than great stays at this resort. Tradition makes it I want to go back, but I'll book someplace else for next year I think. The lodge is still a great building, its so beautiful on the lake, lighted up. The skating rink and through the forest is also such a great amenity. The staff are much less friendly than before - not sure why. The room was the standard suite, but many items were not functional or need updating e.g. the plugs are loose so you can't plug in chargers without them falling, the bath is plugged so water accumulates when you take shower and is slippery, some of the lights don't work (beside bed etc.), the fridge makes loud noises and the heating/cooling appliance runs all the time. So, not sure if its owner negligence or resort maintenance gaps, but a renovation is in order. We had dinner at the restaurant on the 1st night, ordered a brie as appetizer (it came not very warm/not melting), then we had the steak tartare which was good and my son had the chicken fingers and fries. The chicken fingers looked good, with light batter and 'real' fresh chicken - which is a nice change from frozen. That said, when he cut through one of the largest pieces after taking a few bites, he realized the chicken was RAW. We lost our appetite after that, and went to our rooms. She didn't charge us for the chicken but that was it, no apologies etc. "

"Clean room"

"When we arrived the young lady at the desk was nice and pleasant gave us 3 keys - only one worked. Went to the room and there were no towels in the room at all, no robes as advertised for the spa features. When I went to ask the young lady at the desk I was given 3 towels for the pool and asked to make sure I gave them back before heading back to our room. I figured the towels would be brought while we were swimming so we could shower after but they weren’t. We left for supper, came back - still no towels. Went back down to the front desk where the young lady then handed me towels unfolded from a bin. I asked if we could also get a facecloths and was met with some attitude. Our bathroom ceiling lights were burnt out but the mirror light did work. The hottub was a shade of green and very dirty but the pool was clean. My kids had fun swimming"

"Average quality hotel. Well situated in town, near restaurants. Not impressed by room quality and customer service. "

"Everything was great! Except for breakfast! Plan on eating breakfast elsewhere. Toast boilled egg, coffee tea and juice! Right off transcanadien "