Dear Marion,Your high rating means the world to us. That being said, what you've described is far from a normal experience with us. Please know that the cleanliness of our accommodations is incredibly important to us, and your feedback will be discussed internally. Regarding the incident with your vehicle, we encourage you to reach out to the local authorities, as they will be the best ones to assist you. In addition, our team is also always available to address any questions you may have. Thank you, and we hope you will consider joining us again in the future for a better stay.

Dear Hezekiah,Thank you for choosing Courtyard by Marriott Jekyll Island for your recent getaway. We are delighted that you enjoyed our beautiful beach and peaceful surroundings. We hope you'll come back and stay with us again soon!Sincerely,Rick NormanGeneral Manager

Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any issues with the bathroom and for any disappointment with the Starbucks hours. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.Sincerely,Rick NormanGeneral Manager

Dear Kimberly,It was a pleasure to welcome you to Courtyard by Marriott Jekyll Island. We hope you had a restful stay in our accommodations. Our goal is to provide exceptional service, so we apologize for any inconvenience you had. As you booked this reservation through a third-party site, Expedia would be best equipped to answer your questions about account charges. But of course, if there is anything we can do to assist, our team would also be happy to help. Thank you for your review, and we hope you'll join us again. Sincerely,Rick NormanGeneral Manager

Dear Carol,We're thrilled to hear that you love Courtyard by Marriott Jekyll Island! It's delighted that you enjoyed our convenient beach access, and we look forward to welcoming you back for more fun in the sun soon!Sincerely,Rick NormanGeneral Manager

Dear Liza,Thank you for taking a moment to leave a review. We are honored you chose to spend your anniversary with us; however, we regret that you were not satisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, we'll be sure to share your concerns with the respective teams to ensure any necessary repairs or adjustments are made and odor issues are rectified promptly. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,Rick NormanGeneral Manager

Dear Tiffany,We were happy to provide you with clean, welcoming accommodations, and we're glad you had a restful visit. Should you be in the area again, please come back to see us at Courtyard by Marriott Jekyll Island!Sincerely,Rick NormanGeneral Manager

Dear Barbara,It's terrific that you continue to stay with us at Courtyard by Marriott Jekyll Island, and we thank you for your loyalty. It would be our pleasure to host you again, so please come back and see us whenever you need to escape the daily grind. Sincerely,Rick NormanGeneral Manager

Dear Cynthia,Thank you so much for choosing to stay with us at Courtyard by Marriott Jekyll Island. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read your family was able to thoroughly enjoy our plentiful amenities and beautiful views. The pleasure was all ours, and we hope to welcome you back in the future. Sincerely,Rick NormanGeneral Manager

Dear Verna,Thank you for sharing your positive experience at Courtyard by Marriott Jekyll Island. We're delighted you enjoyed our friendly service and convenient check-in services. Please return soon for another relaxing time.Sincerely,Rick NormanGeneral Manager

Dear Ginger,We're glad to hear our location contributed positively to your experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back again to Courtyard by Marriott Jekyll Island. Sincerely,Rick NormanGeneral Manager

Dear Christina,Thank you for sharing your experience with us. We apologize for any confusion with our amenities and have spoken to our team to ensure our services are properly communicated, as are any quirks of the technology we provide in our accommodations. Overall, we're glad your stay was still a positive one, judging by your high rating, and it would be our pleasure to welcome you again in the future for another fantastic visit.Sincerely,Rick NormanGeneral Manager

We appreciate your compliments about our hotel's beauty and the wonderful ocean view from your room. However, we're sorry to hear that your interactions with some of our team members were not up to our standards, and we apologize for any inconvenience caused. We are also disappointed you encountered issues with the hot tub and the pool. Your feedback is valuable, and we will address these concerns to ensure a more pleasant experience for our guests in the future. We hope you'll consider staying with us again, and we'll strive to make your next visit even more enjoyable. Sincerely,Rick NormanGeneral Manager

Dear Gwendolyn,We're saddened to learn you did not enjoy your stay. If there are any specific concerns we can address, please let us know. The next time you're in the area, we'd appreciate the chance to provide you with a more positive visit.Sincerely,Rick NormanGeneral Manager

Dear Jay,It was a pleasure to welcome you to Courtyard by Marriott Jekyll Island. Thank you for taking a moment to compliment our attention to cleanliness, and we're glad you had an excellent stay with us on Jekyll Island. Come back soon!Sincerely,Rick NormanGeneral Manager

Dear Brigitte,Thank you for sharing your feedback. We're delighted to hear that you had a wonderful trip with us. We appreciate your input regarding our culinary offerings, and we will work on improving. Your patronage is appreciated, and we look forward to welcoming you back to Courtyard by Marriott Jekyll Island for an even better experience.Sincerely,Rick NormanGeneral Manager

Dear Maryanne,Thank you for sharing your comments with us. We are glad to know that you had a good experience overall and appreciated our room refrigerators, nice-looking hot tub, and fun games. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,Rick NormanGeneral Manager

Dear Douglas,Thank you for sharing how much you enjoyed your stay at Courtyard by Marriott Jekyll Island. It is great to hear that you liked our spacious accommodations and friendly, helpful guest service. We look forward to welcoming you back when you are next in the area. Sincerely,Rick NormanGeneral Manager

Dear James,We are glad to hear you enjoyed our comfortable accommodations and beautiful views. That said, we strive to provide a perfect experience for all of our guests and apologize that some aspects of your experience didn't meet your expectations or our own. As a result, we have shared your comments with our team accordingly. We will use your remarks to continue improving and wish you safe travels on your next adventure.Sincerely,Rick NormanGeneral Manager

Dear Misty,Thank you for your five-star review of Courtyard by Marriott Jekyll Island! We're over the moon knowing you enjoyed the beauty of our place, especially the balcony. Your kind words mean a lot to us, and we can't wait to welcome you back for another excellent stay.Sincerely,Rick NormanGeneral Manager

Dear Barbara,On behalf of the Courtyard by Marriott Jekyll Island team, thank you for staying with us and for your review! We're elated that our great location, modern accommodations, and comfortable beds were all highlights of your visit. We hope to welcome you back the next time you're in the area!Sincerely,Rick NormanGeneral Manager

Dear Coretha,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. Given another chance, we are confident we can deliver the experience you deserve from beginning to end.Sincerely,Rick NormanGeneral Manager

Dear Samuel,Thank you for your encouraging review! We're delighted you had a nice experience at Courtyard by Marriott Jekyll Island. It's always uplifting for our team when guests find their stay enjoyable. We look forward to welcoming you back in the future!Sincerely,Rick NormanGeneral Manager

Dear LaAqua,Thank you for choosing Courtyard by Marriott Jekyll Island and for sharing your lovely, five-star review. We are delighted we could give you the peace and quiet you desired while here on business, and we look forward to welcoming you back again soon.Sincerely,Rick NormanGeneral Manager

Dear Shawn,Thank you for letting us know about your stay at Courtyard by Marriott Jekyll Island. It is great to hear that you liked our friendly, helpful staff and we want you to know there is always someone available to assist you during your visit. We will be sure to fix the issue mentioned and look forward to seeing you again in the future. Sincerely,Rick NormanGeneral Manager

Dear Halyn,Thank you for your wonderful feedback! We're thrilled your stay was great and that you enjoyed our well-kept room and the exceptional service from Kendell. It's also wonderful to know you had a pleasant experience at the pool. We look forward to welcoming you back to Courtyard by Marriott Jekyll Island for another memorable stay in the future!Sincerely,Rick NormanGeneral Manager