Thank you for sharing your experience. We are happy to know your stay was satisfactory and that you were impressed with our overall service. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager

Dear Luka, Thank you for bringing this to our attention, and please accept our sincere apologies for the unsatisfactory experience you encountered during your stay. We deeply regret that the cleanliness of your room did not meet our usual standards. Rest assured, we take your feedback seriously and have addressed this matter with our housekeeping team to ensure that such lapses do not occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we are committed to providing a clean and enjoyable environment for all our guests. We hope to have the opportunity to restore your faith in our hotel on a future visit.Sincerely,Hotel Management

Dear Charles, Thank you for sharing your experience, and please accept our sincerest apologies for the inconvenience you encountered during your stay. It's disheartening to learn that we fell short of your expectations in terms of cleanliness and comfort. We take your feedback seriously and have addressed these issues with our housekeeping and maintenance teams to ensure such lapses are not repeated. We understand the importance of providing a clean and comfortable environment for our guests and are committed to improving. Your feedback helps us to enhance our services, and we hope to have the opportunity to welcome you back and provide a much-improved experience.Sincerely,Hotel Management

Dear Juvany, Thank you for your feedback. We appreciate your comments and are committed to improving our property. Your input helps us identify areas that need attention, and we are already planning enhancements to ensure a better guest experience. We hope to welcome you back in the future to see the improvements firsthand. Sincerely,Hotel Management

Dear Edith, Thank you for your feedback. We sincerely apologize for the issues you encountered. This is not the standard we aim to maintain. We are addressing the pest control, carpet stains, and mold problems immediately with our housekeeping and maintenance teams. Your comfort is our priority, and we are committed to improving our facilities. We hope to welcome you back soon for an even better experienceSincerely,Hotel Management

Dear Agenor, Thank you for your feedback. We're glad to hear you enjoyed our location. Your satisfaction is important to us, and we strive to make every aspect of your stay pleasant. We hope to welcome you back soon for an even better experience. Sincerely,Hotel Management

Dear Lunitta, Thank you for choosing to stay with us at Extended Stay America and for sharing your positive feedback! We're delighted to hear that you enjoyed your one-night stay at our hotel. Providing a pleasant experience for our guests is our top priority, and we're glad we could contribute to your enjoyment. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Rosalie, Thank you for being our guest. We sincerely apologize for not meeting your expectations regarding the condition of your room during your stay. Your feedback regarding cleanliness and maintenance issues is invaluable; we take it seriously. Rest assured, we will address these concerns promptly with the respective teams to ensure such oversights are rectified. Additionally, we understand the importance of maintaining a comfortable environment and will consider the air conditioning and door concerns accordingly. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to make necessary improvements. We hope to welcome you back in the future for a much-improved experience.Sincerely,Hotel Management

Dear Jessi, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. This falls short of the high standards we strive to maintain. We have addressed this matter with our housekeeping and pest control teams to ensure that similar issues do not occur in the future. Your feedback is invaluable to us as we work to improve our services. We hope for the opportunity to welcome you back for a more pleasant experience.Sincerely, Hotel Management

Dear Ariel, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Providing a high level of service and cleanliness is paramount to us, and we regret that we did not meet your expectations in these areas. Your feedback will be addressed with our team to ensure improvements are made. We value your input and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Rach, Thank you for sharing your feedback with us. We're glad to hear that overall, you had a pleasant stay with us and enjoyed the great water pressure. However, we apologize for any inconvenience caused by the broken TV in your room. Your comments are valuable to us, and we will address the issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Mark, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced with the shower head during your stay. Providing a comfortable and functional bathroom experience is important to us, and we regret that we fell short in this aspect. Your feedback will be shared with our maintenance team to address the issue promptly. We appreciate your understanding and hope to have the opportunity to provide a better experience during any future visits.Sincerely,Hotel Management

Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Denise, We're truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered during your stay. Your feedback is invaluable, and we assure you that corrective measures will be taken to address these concerns. We understand your frustration and hope you will consider giving us another chance to make a much better impression.Sincerely,Hotel Management

Dear Soban, We apologize for any inconvenience caused by the issue with the air conditioning during your stay. Ensuring a comfortable environment for our guests is of utmost importance to us. Your feedback is invaluable, and we will address this issue with our maintenance team to ensure it is resolved. We appreciate your understanding and hope to have the opportunity to exceed your expectations during any future visits. Sincerely,Hotel Management

Dear Kathryn, We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we will address this with our housekeeping team. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for.Sincerely,Hotel Management

Dear Sheryl, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with a comfortable and exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely,Hotel Management

Dear Crystal, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness of the room, towels, and microwave is concerning, and we will address this with our housekeeping team to prevent such occurrences in the future. Additionally, we apologize for any inconvenience caused by the smoke smell in the nonsmoking room. Your feedback is valuable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Nicholas, Thank you for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Rosalie, Thank you for taking the time to review your stay at our hotel. We are happy to read that you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. Thank you for pointing out that our team was responsive and immediately corrected this for you. We will continue to work hard to deliver outstanding guest service. Thanks again for your comments, and we hope you will choose us again soon.Sincerely,Hotel Management

Dear Nathalie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Birgit, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having this experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Luis, We sincerely apologize for the unsafe and unsanitary conditions you experienced during your stay. Ensuring the safety and cleanliness of our premises is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback is concerning, and we will promptly address these issues with our team to ensure improvements are made. Please know that your comfort and well-being are our top priorities, and we appreciate your bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Gary, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we failed to meet your expectations. We understand the importance of providing clean and up-to-date accommodations, and we apologize for any inconvenience caused by the condition of our property. Please know that your feedback is invaluable to us, and we are committed to making improvements to ensure a better experience for our guests in the future. We sincerely hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Medgine, Thank you for dedicating the time to share your experience. We sincerely apologize for any disappointment you may have experienced during your visit. Please be assured that we do not condone the level of service you received, and we are committed to taking the necessary steps to ensure that all our guests have a positive experience. Thank you for sharing your feedback, as it allows us to make improvements for future guests. We value your input and appreciate your understanding.Sincerely,Hotel Management

Dear Rob, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your visit. This does not meet our standards of excellence. We understand your frustration and will ensure corrective measures are taken with our housekeeping teams. We regret any inconvenience caused. Additionally, fresh towels are available at the front desk upon request, and we apologize if this was not communicated upon your arrival. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future with an improved stay.Sincerely,Hotel Management

Dear Avuel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Alicia, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please connect with the hotel for further assistance and we will be happy to help. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Sadia, We are genuinely sorry for the multiple issues you encountered during your stay. Your experience falls well below our standards of cleanliness and comfort, and we deeply regret any inconvenience caused. We take your feedback seriously and will promptly address these issues to prevent recurrence. Our team is committed to providing exceptional service, and we apologize for any delay during check-in and the disturbances you experienced. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management

Dear David, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we have taken note of your feedback and will address these appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Rabindra Kumar, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Kathleen, Thank you for evaluating your stay. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and we fell short in your case. We are also sorry for not meeting your expectations regarding the breakfast. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management