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Residence Inn Florence Marriott – Avis

3 out of 5
Residence Inn Florence Marriott
1000 Sweetwater Ave, Florence, AL

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 188 avis sur 269." "
Note de 8 – Bien, d’après 53 avis sur 269." "
Note de 6 – Acceptable, d’après 12 avis sur 269." "
Note de 4 – Médiocre, d’après 9 avis sur 269." "
Note de 2 – Terrible, d’après 7 avis sur 269." "

9,4/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon rapport qualité/prix
Très bonne impression générale. Suite 2 chambres très spacieuse, coin cuisine et salle à manger très bien.

10/10 – Excellent

Angie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time and enjoyed the breakfast. We were there for a fishing tournament and found the room very comfortable and the staff was really helpful answering our questions since we were not from the area.
Séjour de 1 nuit en avril 2024
Residence Inn Florence Alabama a répondu le 16 avr. 2024
Thank you for sharing your comments. Your input is greatly appreciated. We hope you welcome you back soon.

8/10 – Bien

Mollie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This trip was our third to Florence sine October. The first time, we stayed somewhere that was quiet, but it was old and dirty. The second time, we stayed somewhere downtown that was entirely too loud. So, like Goldilocks, this one was just right. We had a good stay. The young man who checked us in on Friday allowed us to change rooms when we realized our room was next to a busy road. We were always greeted, and we had great service. The people in the room above ours may have been auditioning for WWE (not the hotel's fault), and we had a barking dark in the room across from ours, which were the only drawbacks. Overall, this hotel is great, and we will stay here again.
Séjour de 2 nuits en avril 2024
Residence Inn Florence, Alabama a répondu le 10 avr. 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 – Acceptable

Katy

Séjour de 1 nuit en avril 2024
Residence Inn Florence, Alabama a répondu le 29 avr. 2024
We appreciate you taking a moment to review your stay. We hope to serve you more successfully in the future!

8/10 – Bien

Christen

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The property is very well kept and clean. The environment did not have that stuffy scent which was good.
Séjour de 4 nuits en décembre 2023
Staff of Residence Inn Florence Alabama a répondu le 8 janv. 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 – Bien

juan, hallandale

Points forts : Propreté, service et personnel
This Residence Inn is in the lowest quality of what we do remember from hotel of the brand. Towels are better than Hilton's -that's always-; the team is very good; the property needs updates, better cleaning -there were bugs and were promptly controlled.This one is more basic than any other Residence Inn we have visited
Residence Inn Florence Staff a répondu le 8 janv. 2024
We appreciate you taking a moment to review your stay. We hope to serve you more successfully in the future!

10/10 – Excellent

Brandy

Séjour de 2 nuits en novembre 2023
Tammy Dawson General Manager a répondu le 16 janv. 2024
We are delighted to hear that you enjoyed your stay!Thank you so much for the feedback, please come back soon!

10/10 – Excellent

Brandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Staff of Residence Inn Florence, Alabama a répondu le 7 déc. 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 – Excellent

Keith

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Staff of Residence Inn Florence, Al a répondu le 8 nov. 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 – Excellent

cydney

Séjour de 1 nuit en octobre 2023
Staff Residence Inn Florence a répondu le 26 oct. 2023
I am so glad you had a nice stay! We look forward to making Residence Inn your home away from home!

10/10 – Excellent

Erin

Séjour de 3 nuits en octobre 2023
Staff Residence Inn a répondu le 20 oct. 2023
I am so glad you had a nice stay! We look forward to making Residence Inn your home away from home!

8/10 – Bien

Robert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I will give Residence Inn at Florence a good property rating. The building shows some wear but the property is well maintained. The 1BR suite was spacious and reasonably clean. The bathtub had a lot of wear on the coating, but the shower functioned well.
Staff Residence Inn a répondu le 30 oct. 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 – Excellent

Angel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
nice
Séjour de 2 nuits en septembre 2023
Residence Inn Staff a répondu le 27 sept. 2023
We appreciate you taking a moment to review your stay. We hope to see you again !

10/10 – Excellent

Derwin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location
Séjour de 1 nuit en septembre 2023
Residence Inn Staff a répondu le 27 sept. 2023
Thanks for the 5 star review! We hope to see you again soon!

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel
Séjour de 4 nuits en septembre 2023
Residence Inn Florence, Alabama a répondu le 13 sept. 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

8/10 – Bien

Carl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice spacious rooms
Séjour de 3 nuits en juin 2023
Staff of Residence Inn Florence, Al a répondu le 5 juill. 2023
We hope to welcome you again soon.

10/10 – Excellent

Joshua

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en juillet 2023
Residence Inn Florence Al a répondu le 5 juill. 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room was very nice. Awesome amenities. Staff was friendly.
Séjour de 2 nuits en juin 2023
Katie a répondu le 26 juin 2023
Amanda, thank you for your review. We are thrilled that you enjoyed your stay with us and hope you will stay with us again in the future!

10/10 – Excellent

W Landon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Best customer service ever. Great place to stay and I highly recommend.
Séjour de 1 nuit en juin 2023
Residence Inn Staff a répondu le 7 juin 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again don't hesitate to call us.

10/10 – Excellent

Mary

Séjour de 2 nuits en mai 2023
staff of Residence Inn Florence, Al. a répondu le 19 juin 2023
Thank you for reviewing your stay. Your input is greatly appreciated. We hope you welcome you back soon.

2/10 – Terrible

Mike

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Hotel Management a répondu le 8 mai 2023
Thank you for taking the time to leave a review.

2/10 – Terrible

francisco

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
This Marriot hotel is not like other Marriots, there is no housekeeping service until you request it, and also the rooms are completely dirty and smell like an abandoned old house, the oven, and the fridge were dirty too. I also found hair from the previous guests in the shower. honestly, it is not what I was expecting.
Séjour de 4 nuits en avril 2023
Residence Inn Staff a répondu le 5 mai 2023
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 – Excellent

Jacquatta

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I enjoyed my stay.
Séjour de 1 nuit en avril 2023
Residence Inn a répondu le 6 avr. 2023
Thank you for staying with us! We hope you come back soon.

6/10 – Acceptable

Daniel

Points forts : Service et personnel
Séjour de 1 nuit en mars 2023
Residence Inn by Marriott Florence Staff a répondu le 25 mars 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

10/10 – Excellent

Heather

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The stay was good. My daughter and I stayed there because she had some things going on at UNA. Everything was clean. The room was nice. The breakfast was good. Friendly staff. We would defiantly stay again.
Séjour de 2 nuits en mars 2023
Staff of Residence Inn by Marriott Florence, Al. a répondu le 16 mars 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 – Bien

Jeffery

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was awesome and the property was located close enough to downtown to make it a short drive.
Séjour de 1 nuit en mars 2023
Staff of Residence Inn Florence a répondu le 6 mars 2023
I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

6/10 – Acceptable

Elizabeth

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
The accommodations were good, but the staff, particularly one lady at the front desk, was super disinterested in excellent service
Séjour de 1 nuit en février 2023
Tammy Dawson General Manager a répondu le 13 févr. 2023
I am very sorry you felt a staff member was rude to you at check in. I will be speaking to my staff this afternoon to ensure this doesn’t happen again. We put our staff through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies — we’re taking steps to ensure we maintain our high standards of customer service in the future.”

10/10 – Excellent

Ashley

Séjour de 1 nuit en février 2023
Staff of Residence Inn Florence a répondu le 6 mars 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

4/10 – Médiocre

Paul

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Unaware pets were allowed. Had a barking dog across the hallway.
Séjour de 1 nuit en décembre 2022
Residence Inn Florence Staff a répondu le 8 déc. 2022
Thank you for choosing us and for your review. I apologize for any confusing with our pet policy and the disruption. We hope to serve you more successfully in the future!

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2022

10/10 – Excellent

Calvin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Love love love
Love the stay
Séjour de 1 nuit en novembre 2022
Staff of Residence Inn Florence a répondu le 21 nov. 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Luis Enrique

Séjour de 1 nuit en octobre 2022

2/10 – Terrible

Dale R, Arvada

Voyage d’affaires
The food service guy, Paul Moon, was professional and customer service oriented.
Séjour de 2 nuits en octobre 2022
Staff Residence Inn Florence Alabama a répondu le 13 oct. 2022
Thank you for choosing us and for your review. Paul is an asset to our team. We hope to welcome you back soon.

10/10 – Excellent

Russell, Huntsville

Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Tina

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
NA
Séjour de 5 nuits en août 2022
Staff Residence Inn Florence, Alabama a répondu le 13 oct. 2022
Thank you for choosing us and for your review! We hope to see you again soon.

4/10 – Médiocre

Tanya

Séjour de 1 nuit en août 2022
Residence Inn Staff a répondu le 17 nov. 2022
We hope to welcome you again soon.

6/10 – Acceptable

Heather

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Would not stay here again
When we checked in, they gave us a dirty room. The second room they gave us had dirty towels on the closet floor. We were there for a high school fishing tournament and the parking was not so great for boats. We blocked off our spaces with orange cones and the staff put up signs stating we could not block spaces. They apparently don't know how hard it is to back a boat in-between two vehicles. Breakfast was good.
Séjour de 7 nuits en juin 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
I am sorry you had a less than perfect stay. Your comments will be shared with our staff so we can make improvements. We hope to welcome you back again.

10/10 – Excellent

Donna

Séjour de 1 nuit en juin 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
Thank you for the perfect rating. We hope to see you again soon.

10/10 – Excellent

Audrey, Tyler

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and helpful. This was conveniently located for us!
Séjour de 1 nuit en juin 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
We are happy you had a good stay. We look forward to welcoming you back.

10/10 – Excellent

Lois

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2022

8/10 – Bien

Emily

Voyage de couple
Points forts : Propreté, service et personnel
It was clean but tile was falling off in the bathroom. There was no bodywash or shampoo/conditioner.
Séjour de 1 nuit en mai 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
Thank you for reviewing our property. We will pass your comments along to our housekeeping supervisor so we can correct these issues. We hope you will try us again.

10/10 – Excellent

Ernest

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great spot to land for 4 days. No negatives.
Séjour de 5 nuits en avril 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
We are glad you enjoyed your stay and look forward to your next visit!

10/10 – Excellent

Cary

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2022
Residence Inn Florence staff a répondu le 7 sept. 2022
Thank you for rating your stay. We hope to see you again.

10/10 – Excellent

Grmeja

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2022

8/10 – Bien

Jessica

Séjour de 1 nuit en avril 2022

4/10 – Médiocre

DeMia

Séjour de 1 nuit en février 2022

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

April

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2022

4/10 – Médiocre

Rayce

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was not very quiet. We were awakened many times in the night by other guests.
Séjour de 1 nuit en novembre 2021

10/10 – Excellent

Karen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were exceptional including housekeeping, breakfast staff and maintenance. Harley was most helpful with our needs! Only thing I could add would be more eco friendly items like the shampoos and soaps also recycling the plastic bottles.
Séjour de 3 nuits en novembre 2021