Façade de l’hébergement  – soirée/nuit

Element Detroit at the Metropolitan – Avis

3.5 out of 5
Element Detroit at the Metropolitan
33 John R Street, Detroit, MI

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 269 avis sur 369." "
Note de 8 – Bien, d’après 62 avis sur 369." "
Note de 6 – Acceptable, d’après 18 avis sur 369." "
Note de 4 – Médiocre, d’après 10 avis sur 369." "
Note de 2 – Terrible, d’après 10 avis sur 369." "

9,6/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Marie Josee

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exceptionnel!
Séjour de 1 nuit en juillet 2019
Front Office Manager a répondu le 27 juill. 2019
We are so glad to hear you were extremely pleased with your stay! Thank you and please come visit us again!

10/10 – Excellent

Christopher

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property had a lot of history with photos showing before, and after of the renovation. Staff was very friendly and willing to help answer any questions that you had. The valet even walked me a block just to show me where a store was. Comerica Park and Ford Field was right around the corner.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Tim

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location downtown, staff was very friendly and room was really nice
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Tim,Thank you so much for the five-star review! We're so happy to hear you had such a wonderful time with us, and we'll share your compliments with the team. We hope you'll come back soon!

10/10 – Excellent

Duane, Calgary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and extremely helpful.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 19 avr. 2024
Dear Duane,Thank you for choosing Element Detroit At The Metropolitan and for taking a moment to share your five-star experience! We are pleased to hear that our friendly service added to the enjoyment of your stay. Our team looks forward to welcoming you back again for another memorable visit.

10/10 – Excellent

Keophouvien

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walkable distance from main event centers
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 avr. 2024
Dear Keophouvien,Thank you for choosing Element Detroit at the Metropolitan. We are pleased that you enjoyed a five-star experience during your recent stay, and we hope to welcome you back again soon!

10/10 – Excellent

SUMER, Kentwood

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a GREAT stay for Tiger's opening day weekend with 2 adults and 2 teenagers. The Element was super close and conveniently located to Comerica Park, Ford Field and Little Caesers Arena. The staff at the hotel was amazing! The Valet, check-in & restaurant staff, and every employee we encountered were so friendly and helpful. The swanky Monarch Club on the Penthouse Level on the top floor had great views and the bartenders were so fun to watch. We will definitely be staying here again when we visit Detroit.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Sumer,We're thrilled to hear about your great experience at Element Detroit At The Metropolitan! It's fantastic that our location served as a convenient base for your activities and that our team positively impacted your stay. The Monarch Club's ambiance and our bartenders' hospitality seem to have added a special touch to your visit. We can't wait to welcome you and your family back for more memorable moments.

10/10 – Excellent

Rainey

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome views from the rooftop bar; fun nooks and crannies in the common areas; beautiful original architectural detailing in the lobby. In a great location that was an easy walk to both the People Mover and Qline for transit options.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 28 mars 2024
Dear Rainey,We're delighted you enjoyed our rooftop bar's awesome views and our property's unique aesthetics. It's also great that our location provided convenient access to transit options. We look forward to welcoming you back to Element Detroit At The Metropolitan for another memorable stay!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
良かった
Séjour de 8 nuits en janvier 2024
General Manager a répondu le 5 févr. 2024
Thank you for being our guest at Element Detroit At The Metropolitan and sharing your review. Our team is dedicated to delivering a positive experience to all our guests, so we're thrilled we hit the mark with you. The pleasure was all ours, and please come back soon!

10/10 – Excellent

Anne

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is clean, updated and located close to fabulous restaurants and entertainment. But the highlight was the hospitality and professionalism of the staff. Everyone was friendly and helpful; from our check in with Mike, the valet staff, the bar staff at the Monarch Club on the top floor, the enthusiastic breakfast staff to our check out staff member. They all were great! Thanks for a great stay.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 21 janv. 2024
Dear Anne,Thank you for sharing your wonderful experience at Element Detroit At The Metropolitan. We're delighted you found our facilities clean and modern and that our location was ideal for exploring nearby restaurants and entertainment. It's especially gratifying to know that the hospitality of our team was a highlight of your stay. Your kind words are much appreciated and will be shared. We're thrilled to have provided you with a five-star stay and look forward to welcoming you back in the future!

10/10 – Excellent

Jill

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From the moment we arrived the service was top notch! Everyone was friendly and knowledgable. I am Detroit born and raised but needed a place to stay overnight for a concert nearby. The hotel was in close walking distance of LCA, Ford Field, and Comerica Park. The included breakfast was amazing and cooked to order. Very cute and quaint. Will definately stay here again for all upcoming events.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 19 janv. 2024
Dear Jill,We are thrilled you enjoyed your time with us at Element Detroit At The Metropolitan! Thanks for praising our superb service and ideal location. We are glad our hotel was convenient for your overnight needs while downtown. Again, thanks for your feedback, and we look forward to seeing you soon.

10/10 – Excellent

alan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

patrick

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

alejandro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel nestled in the best part of downtown.
General Manager a répondu le 10 janv. 2024
Dear Alejandro,Thank you for choosing Element Detroit At The Metropolitan and for taking the time to share such a delightful review. We are thrilled you were impressed with our wonderful hotel and perfect location. It would be an honor to welcome you back for another five-star experience.

10/10 – Excellent

Sareth

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Kevin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing property and the rooms was perfect. Highly recommend
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 6 janv. 2024
Dear Kevin,It was a pleasure having you stay with us at Element Detroit At The Metropolitan. We are thrilled to hear you enjoyed our comfortable accommodations. Thank you for recommending our hotel, and we look forward to your next visit.

10/10 – Excellent

Sexyy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They are the best
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 6 janv. 2024
We're delighted you enjoyed your stay at Element Detroit At The Metropolitan! Please come see us again soon.

10/10 – Excellent

Lily

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Todd

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Rosalia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great location and clean hotel
Very clean and well done hotel. Room was very nice and spacious. Staff was great and accommodating. Great location for restaurants and ford field. Valet was great but odd to find space to get out and transfer keys. Room was a little loud being right above the exit of a bar, but wasn’t a problem once it came to sleeping
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 20 déc. 2023
Thank you for choosing Element Detroit At The Metropolitan and for taking the time to share your valuable feedback. We are delighted to know you had such an enjoyable stay. From our amazing staff and spacious, clean accommodations to our great location, it sounds like you had an awesome visit. We look forward to welcoming you back for another great getaway.

10/10 – Excellent

Caleb

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Susan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel in Detroit. Room was large, clean and comfortable. Walked to Little Caesars for a Red Wings game and Ford Field for a Lions game. Area around hotel and stadiums is clean, safe and very walkable. Hotel requires valet parking at $42 a day. Staff was friendly and helpful. Enjoyed the Detroit Thanksgiving Day parade steps from the hotel.
Séjour de 2 nuits en novembre 2023
General Manager a répondu le 5 déc. 2023
Dear Susan,We're delighted by your excellent review of Element Detroit At The Metropolitan! It's wonderful that you enjoyed our friendly assistance and great location. Many thanks for your kind praise, and we hope you'll return!

10/10 – Excellent

Madison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Valet was awesome, right on top of everything. Staff were friendly, room was incredible! Breakfast has a decent amount of options.
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 27 nov. 2023
Dear Madison, Thank you so much for choosing to stay with us at Element Detroit At The Metropolitan. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 – Excellent

Elizabeth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Diamond at the front desk was amazing and extremely accommodating.
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 20 nov. 2023
Dear Elizabeth,Thank you for this excellent review of Element Detroit At The Metropolitan. We're glad you appreciated our commitment to top-notch customer service! It would be a pleasure to host you again soon.

10/10 – Excellent

Katherine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walkable to many restaurants and to Ford Field
Séjour de 4 nuits en novembre 2023
General Manager a répondu le 20 nov. 2023
Dear Katherine,Thank you for the excellent rating of your recent stay at Element Detroit At The Metropolitan. We're glad you enjoyed your visit with us and our convenient downtown location, close to numerous dining choices and area points of interest, including Ford Field, Comerica Park, and the Theatre District. It would be our pleasure to host you again in Detroit, so come back soon!

10/10 – Excellent

Lyndi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful experience at this hotel. The hotel was clean, comfortable, and walking distance to anywhere you need to go in downtown Detroit. The hotel staff was so kind and helpful to any request we had. The Monarch Club upstairs is beautiful and a must stop in for a cocktail or tapas. The staff at the club made us feel so welcomed as well.
Séjour de 3 nuits en novembre 2023
General Manager a répondu le 20 nov. 2023
Dear Lyndi,Thank you for choosing our hotel for your recent visit to Detroit. We're glad you enjoyed your visit with us, our lovely facility amenities, and our welcoming staff. With so many options to choose from downtown, we appreciate you choosing Element Detroit At The Metropolitan, and hope you come back soon!

10/10 – Excellent

DAVID

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good experience. Location was very convenient. We easily walked everywhere we wanted to go.
Séjour de 4 nuits en novembre 2023
General Manager a répondu le 16 nov. 2023
Dear David,Thank you for sharing your comments with us. We are happy to know that you enjoyed your visit and appreciated our convenient location. It was a pleasure serving you, and we hope to see you again soon!

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful hotel with great staff and rooms
Second time my wife and I have stayed at this location. Both times have been fantastic. The staff are always friendly and extremely helpful. Valet is one of the best and most professional we have ever experienced. Rooms are super clean and zero issues. Location is great. Cannot say enough good things about this hotel.
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 13 nov. 2023
Dear Brian, Thank you for being our guest at Element Detroit At The Metropolitan and for sharing such a lovely review. Returning guests pay us the greatest compliment by continuing to choose us for our exceptional service, high standards of cleanliness, and superb location. It's pleasing to hear that our team provided you with a positive experience. We're excited to welcome you back again soon!

10/10 – Excellent

Rochelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Outstanding Hotel and Staff
Amazing hotel, beautiful, spacious rooms, clean, perfect location. But the incredible staff from the women at the front desk, to the employee who took the time to walk us to the breakfast, we were blown away why the attention to customer service
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 6 nov. 2023
Thank you so much for choosing to stay with us at Element Detroit At The Metropolitan. We are thrilled to learn you had a comfortable stay with us. We pride ourselves with providing an excellent stay for our guests, so it is good to hear that our team worked efficiently to accommodate you. We will be sure to pass along your kind feedback to the team, as it is sure to make their day. We hope to see you again soon, as it was a pleasure hosting you.

10/10 – Excellent

Laura Lopez Del, Cincinnati

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well located near the Little Cesar Arena. With near by restaurants, parking and bars. The rooms are large and comfortable, with 2 queen beds (comfortable mattresses and pillows), large and well equipped bathroom, desk, etc. Complimentary breakfast included, rooftop bar. Very nice hotel!
Séjour de 1 nuit en novembre 2023
General Manager a répondu le 6 nov. 2023
Dear Laura,Thanks for choosing Element Detroit At The Metropolitan and leaving this glowing review! We appreciate all your compliments and hope to welcome you back soon.

10/10 – Excellent

Jon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean & comfortable Outstanding service!
Séjour de 2 nuits en octobre 2023
General Manager a répondu le 4 nov. 2023
Dear Jon,Thank you for staying with us at Element Detroit At The Metropolitan. It is fantastic to see that your room was clean and comfortable and that you enjoyed our friendly guest service. We look forward to seeing you again when you are next in the area.

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Smooth check in. Vallet was fantastic. Breakfast was very good. All staff that we encountered were very friendly.
Séjour de 1 nuit en octobre 2023
General Manager a répondu le 25 oct. 2023
Dear Michelle,We're always thrilled to hear when our guests have had such a wonderful stay at Element Detroit At The Metropolitan. It's especially great to know that you were so well taken care of by our team. Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon!

10/10 – Excellent

Katelyn

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

PAUL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was charged $84 for Valet parking (was only there 1 night) and I didn't valet park and not for 2 nights. Even the description of the vehicle was wrong. I parked at the Detroit Opera House because my Escalade was too tall.
General Manager a répondu le 18 oct. 2023
Dear Paul,Thank you for letting us know about your visit. We are sorry to hear there was some confusion regarding your final bill. Please reach out to us offline to provide some further information so we can fully investigate this matter. We hope to hear from you soon.

10/10 – Excellent

Nathan, Phoenix

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff. The hotel was close to restaurants, bars and retail.
Séjour de 4 nuits en septembre 2023
General Manager a répondu le 6 oct. 2023
Dear Nathan,It's always a pleasure hearing from our guests. We're glad our location was ideal for your trip and that you felt welcome while you were here. The next time you're in town, please come see us again at Element Detroit At The Metropolitan!

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Maqsood

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice people, nice room, needs a Bluetooth speaker or device. Great bar
Séjour de 1 nuit en septembre 2023
General Manager a répondu le 13 sept. 2023
Thank you so much for the high rating, and we're thrilled to know that our wonderful accommodations impressed you. We'll keep your suggestions in mind regarding our amenities, and we hope you'll join us again soon.

10/10 – Excellent

Hezly, Waterford

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
i really enjoyed my stay at this hotel, the staff was super nice as soon as we got there. check in was smooth & we actually had 2 more people come with us & they were able to accommodate us to another room to fit the 4 of us. 5/5 in my opinion, will definitely be staying here again!
Séjour de 1 nuit en septembre 2023
General Manager a répondu le 12 sept. 2023
Dear Hezly,It was a delight to have you as our guest at Element Detroit At The Metropolitan and we are thrilled you were impressed with your stay and our wonderful staff. We are happy we were able to accommodate your need for another room and appreciate you sharing all of your kind comments. It would be a pleasure to welcome you back again soon.

10/10 – Excellent

Gayla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Highly Recommend!!!
Absolutely one of the best hotels we have stayed at. The staff was very welcoming & friendly. It's very a convenient location to many shops & restaurants. It's even within walking distance of Comerica Park. Which we were impressed with since that was the reason for our stay. We also were happy to know that we were allowed to leave our vehicle parked with valet even after we checked out so we could attend the game. They also allow you to store your luggage there as well while at the game. I definitely 10/10 recommend staying at Element by Westin!
Séjour de 2 nuits en août 2023
General Manager a répondu le 30 août 2023
Dear Gayla,Thank you for your terrific review of your recent visit! We’re delighted to hear that our hospitable team went above and beyond in providing you with the best experience possible and that our fabulous location suited your travel needs well. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the future!

10/10 – Excellent

Clonte

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was nice
Séjour de 2 nuits en août 2023

10/10 – Excellent

teresa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Room was big and clean. Nice shower. Close to ball park. Nice Shower, good breakfast. Nice place
Séjour de 1 nuit en août 2023
General Manager a répondu le 28 août 2023
Dear Teresa,Our goal is to impress everyone who stays at Element Detroit At The Metropolitan, so we're happy to hear we succeeded with you! It's great to know that our clean, spacious rooms, tasty breakfast, and close proximity to the ballpark added to your experience. The next time you're in town, please come see us again.

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family and I loved everything about The Element. The only thing we hated, was that we had to leave (check out). If I didn't have to work, I would have stayed another day. The location was perfect, the rooms were superior! I have been all over America, to Hawaii, Rome, Egypt, Dubai, etc. My family and I agreed that this was the best hotel we ever stayed in. We tried to book it for next August of 2024 and we wanted to cry when we found out it was sold out for the dates we needed. The staff members were phenomenal!!! Polite, prorfessional, friendly, and very accommodating (would be an understatement). They were absolutely AMAZING!!! GIVE THEM ALL A RAISE!!! We were supposed to stay in an apartment. I booked an apartment months in advance and the renter canceled on us the day before we were to arrive. Leaving my family almost stranded. I thank truly thank God for that inconsiderate renter. If he did not cancel, we would have never been able to experience the greatness of The Element and all it had to offer. We truly enjoyed The Element!!!
Séjour de 1 nuit en août 2023
General Manager a répondu le 1 sept. 2023
Dear Lisa,Wow! Thank you! It was an honor to have you and your family as our guests at Element Detroit At The Metropolitan, and we are thrilled you were so impressed you didn't want to leave. Our team truly is the best in the business, and will be delighted to read all of your lovely compliments. We hope you'll be able to find a time to join us again soon.

10/10 – Excellent

Leah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was my first stay at Element Detroit, and I will definitely be back! The front desk staff were consistently friendly and helpful, and the restored Metropolitan Building is beautiful! I stayed in a Queen room that included a sofa, full kitchen, and dining table/desk that was very spacious and had a great view of the GM Building and Fisher Theater. The toiletries were high quality, and the valet parking was very convenient. I booked reservations at the rooftop Monarch Club which is excellent for the food, drinks, and view. I cannot comment on the daily breakfast, but there is a cafe in the adjoining block (in room coffee maker is very basic). The surrounding area is very walkable, and I close proximity to theaters and sports arenas.
Séjour de 2 nuits en août 2023
General Manager a répondu le 22 août 2023
Dear Leah,At Element Detroit At The Metropolitan, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, spacious rooms, and excellent amenities impressed you. Please come see us again the next time you're in the area.

8/10 – Bien

valerie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to our concert venue, dining options, and even morning coffee.
Séjour de 1 nuit en août 2023
General Manager a répondu le 12 août 2023
Dear Valerie,Thanks for your review of Element Detroit At The Metropolitan. We're delighted to hear you enjoyed your stay. Come back and see us anytime!

6/10 – Acceptable

Steve

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Jeffrey

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

matthew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Sheri

Séjour de 1 nuit en juillet 2023

8/10 – Bien

Ray

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2023