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"Friendly and very clean "

"Great location for traveling to the city, very clean, and very accommodating. Only negative is that the walkway with cafe/restaurant options is not open on weekends which we were not aware of, leaving us with limited options. "

"This place was amazing to be in the.kfdle of a big parking lot. It was my granddaughter and is 1st trip to New York and this place was so awesome. The layout and room were so nice. Def stay there again and the shuttle took us to the airport at 3am being cash to tip. I regret not tipping the driver he was fantastic. "

"Clean room, staff friendly "

"The staff was very nice and professional. The location was extremely convenient in the middle of everything. I wish the hotel was more updated...there were issues with air circulation. Other than that, it was the perfect place to stay for a short business trip. "

"Staff was extremely nice. Rooms were ok"

"Run down dirty hotel. Do not recommend. "

"The staff was helpful, everyone was really nice. Registration was easy and pleasant, the ladies there explained everything and even gave a good food recommendation in the area when i asked. My issues would be with the cleanliness of the room and the fact that i lost power on one of my mornings and had to delay my plans due to no electricity in my room. Also the fact that we stayed for a week and needed to go down to bar/coffee area to use the small microwace they had to warm up food for a family of 4 and then have to carry it all back up to 12th floor was very inconvenient. I did call to ask if they had microwave for the room and was told "no mamm we don't do that". Even though i had walked past a utility room on my floor that had at least 20 microwaves in there. I also feel like the area the hotel was in was not the best, you would not know that from the pictures though. Overall stay was just okay. "

"The valet service for the parking lot was really weird. I’d never had this experience before so I was very confused by it. You have to take all of your stuff out of your vehicle right away before you can go into the hotel to check in because they take your vehicle and put it on top of this parking structure. I forgot something in my car and since it was already parked up on the very top with 2 cars underneath, I wasn’t able to access it. They also keep your keys overnight and in the morning when I went to get my car, it was apparent that the keys had been left inside my car since the guy did not grab the key from the booth before he went to pull it out. Maybe it’s just me because I have never experienced this before but I did not like that. The staff was fine, not overly friendly or welcoming. The hotel was also fine. Just pretty basic. The beds were comfortable enough for a one night stay. The shower was nice. It was pretty noisy outside and in the hall. You can hear every little noise and I think because the floor is tiled, it just echoes. I didn’t bother with the breakfast buffet since other reviews said it wasn’t worth the money. The one plus was that it was in a good location since we were attending a concert at the prudential center so it was in a short walking distance. Google Maps did take us to the wrong spot originally so we had to call and ask where the parking lot was, which was on another street. "