8/10 – Bien
Dan S.
27 mai 2024
Points forts : Propreté
Nice property, StayOvr APP didn’t work
The owner asked for our information and photo ID to be submitted on the StayOvr APP. It didn’t matter what electronic device used (phone, iPad, computer), it would not allow me to submit anything. I called VRBO who connected me to the owner - she sent me a form via email which I quickly submitted. I received no confirmation back. About 2 days before our arrival, I called the number again and left a voicemail - no response. The day before arriving, I called again and this time spoke to a live person. She texted me the form and I resubmitted everything directly to her number - that finally worked.
This caused some unnecessary anxiety about whether or not we actually were booked or not - if you’re going to continue to rent out this space, I highly recommend that you change how book and communicate with the customer. I saw previous reviews that said the same thing.
Once we arrived, we had the instructions regarding getting into the unit - everything was communicated via text. My only complaint is the door into the apartment units from the parking garage was not identified, so we spent 15 minutes checking all possible entry doors and wandering around.
Once we got in, everything was great. The apartment was clean and well laid out. The air conditioning was awesome. The accommodations were comfortable. This is a great central location to Plano and Frisco, the reason we chose this place.
If we are in the area again, we would stay here again.
Dan S.
Séjour de 4 nuits en mai 2024